Ace Air Conditioning and Refrigeration Review

Price

Our Ace Air Conditioning and Refrigeration review found the company offers market average and competitive pricing on their air conditioning products and installation services. This is a great feature of a smaller to medium size company, as it would be expected that their buying power would be lower than other larger companies in the Toowoomba area. The best way to receive an exact quote from air conditioning installation companies is to have a free onsite quote conducted as to be more certain of the expected costing and installation requirements, before making a decision.

Ace Air Conditioning and Refrigeration do not generally offer further flexibility on their pricing due to providing their best price at the time of quoting. However they are open to discussing further discounts, such as price matching and volume discounts at the time of quoting. These discounts will be considered on a case-to-case basis and the decision is at the discretion of the company’s management.

This Toowoomba-based air conditioning installation company was found to have a solid pricing range, receiving a good rating of 3.9 out 5 overall for their cost effectiveness, which was slightly lower than all of the other top 5 Toowoomba-based air conditioning installation companies.

Quotation system

Customers can receive a quote from Ace Air Conditioning and Refrigeration by emailing the company or using one of the online forms on their webpage. The team at Ace Air Conditioning generally do not give an over-the-phone quote, preferring to use floor plans or an onsite visit, as a way of providing a more exact quote. Email response times in providing a quote were found to be slow in comparison to other Toowoomba-based air conditioning installation companies, with most responses received after 5 days. These slower response times may be attributed due to the size of the company, where in smaller companies team members are required to undertake multiple roles, which may impact on email response speeds.

At Ace Air Conditioning and Refrigeration, as like most Toowoomba-based air conditioning installation companies, customers are offered free onsite quotes. This is where an experienced team member visits onsite at the customers home or business to assess their needs and provide a more exact quote. It is important to note, that quotes that are received from the Ace Air Conditioning and Refrigeration team are subject to change based on the free-onsite assessment and this is standard practise for most Toowoomba-based air installation companies.

The Ace Air Conditioning and Refrigeration online quote request form is presented in the form below. Their online form is simple and straight-forward to complete, however the review team found that it took time to receive a returned quote response through this method.

The second online form from the company’s website as presented in the image below is an online contact form, found on the contact page of the website. Customers can use the form to send a quick message or request for a quote by completing the simple form.

As with most air conditioning installation companies, it is recommended to follow up any email or online form query or request for a quote with a phone call. The phone call will confirm that the email was received and may ensure that a response is given more quickly.

Financing

Ace Air Conditioning and Refrigeration does not have a formal payment plan option for their customers. The accepted quote is generally payable on the day that the work is completed, by bank transfer, Visa and Mastercard and by cheque. Any other payment arrangements are only at the discretion and consideration of the Ace Air Conditioning and Refrigeration management.

Customer Service

The Ace Air Conditioning and Refrigeration review team investigated the customer service standards of this company using their different methods of contact, phone, email and online contact forms. The review team rated this Toowoomba-based air conditioning installation company with solid and good level of customer service. Their team is comprised of friendly and helpful staff members. The Ace Air Conditioning and Refrigeration team were found to be professional at all times and provided informative answers to customer questions.

Our Ace Air Conditioning and Refrigeration review team assessed the customer service performances of the Toowoomba -based air conditioning installation companies, focussing on the customer service provided by email and phone. The results from the assessments of the top 5 Toowoomba-based air conditioning companies, which include the Ace Air Conditioning and Refrigeration company, are displayed in the graph below.

Our Ace Air Conditioning and Refrigeration review rated this Toowoomba-based company with solid scores in both modes of contact; scoring Ace Air Conditioning and Refrigeration an outstanding, 9 out of 10 for their customer service by phone, and a solid 6.5 out of 10 for their responses to customer email inquiries.

All of the top 5 air conditioning installation companies in Toowoomba performed well in both customer service categories. Ace Air Conditioning and Refrigeration was rated similarly to all of the other top 5 companies in their customer service by phone ratings. They scored lower than all of the other top 5 companies in the category of email customer service.

In the Ace Air Conditioning and Refrigeration review, phone calls were generally answered by knowledgeable and experienced staff members willing to help customers with their inquiries. Our Ace Air Conditioning and Refrigeration review team found that the Ace Air Conditioning and Refrigeration team were friendly and helpful at all times.

The review team felt that the company’s ratings in the email categories of customer service may be reflective of the fact that Ace Air Conditioning and Refrigeration is a smaller-size company and as with a smaller team, staff members may perform multiple work roles. The review team also highlighted that the company review was conducted, at a peak time for air conditioning services in the Toowoomba area, which may have impacted email response times.

The graph below compares our top 5 Toowoomba-based air conditioning installation companies on their email response times. Firstly, how long it generally takes to respond to a customer’s initial email request, and secondly, how long it normally takes to email back a prepared quote. The initial response times to a customer’s email inquiries were received very promptly, generally within 6 hours of being received.

Our Ace Air Conditioning and Refrigeration review found that the Toowoomba-based company was one of the slower companies in their responses to requests for written quotes, in comparison with the other top 5 companies in the Toowoomba area. The response rate in providing customers with a quote was a lot slower than providing a response to initial email inquiries and was on average only received after 5 days.

As seen in the graph, the Ace Air Conditioning and Refrigeration email response times to initial inquires was similar to three of the other top 5 air conditioning installation companies in the Toowoomba area. The responses times in receiving email quotes were slower than all of the other top 5 Toowoomba-based companies.

Our Ace Air Conditioning and Refrigeration review gave the Toowoomba-based company an overall customer service rating of 3.9 out of 5. Whilst it is a good and solid score, it is slightly lower than all of the other top 5 Toowoomba-based air conditioning companies.

Ace Air Conditioning and Refrigeration services most of the city of Toowoomba, however only offers their services generally during business hours. Their online reviews show customers with Ace Air Conditioning and Refrigeration rate their experience and customer service satisfaction highly, with reviews on Google and Facebook. The average satisfaction rating across these sites is an impressive 5 out of 5 stars, which is an outstanding score in comparison to our other top 5 Toowoomba-based air conditioning installation companies.

The customer testimonial presented below is from the company’s Google review page, with the customer commenting on her great experiences with the company, over a long period of time. The customer makes mention of an amazing level of customer service, quality air conditioning product and is happy to recommend the company to others.

Product Range

Our Ace Air Conditioning and Refrigeration review found that the company works with a number of highly respected and reputable manufacturers’, however they specialise and recommend Daikin, as seen in the image below from their website.

The company also supplies and installs Mitsubishi Electric, Mitsubishi Heavy Industries, Fujitsu, Hitachi, Panasonic, Haier, York, Temperzone and Actron as seen in the image below from their website.

Technical expertise and experience

Ace Air Conditioning and Refrigeration is a well established air conditioning installation, who has over 15 years experience in the Toowoomba market. The Ace Air Conditioning and Refrigeration team can supply, install, maintain and repair split or ducted air conditioning systems, giving peace of mind to their customers, now and in the future. Their small, but dedicated and experienced team of technicians carry all relevant licences, first aid training and have up-to-date police checks.

The Ace Air Conditioning and Refrigeration team, as seen in the image below from their website, strive to provide their customers with quality workmanship and service at competitive prices.

The company, like most Toowoomba-based air conditioning companies possesses the air conditioning industry certification of an ARC tick as seen in the image below. They also meet the licensing requirement of other regulatory bodies, as also seen in the image below.

Ace Air Conditioning and Refrigeration offers a 5 year installation warranty and a 5 year manufacturer’s warranty. Everything that Ace Air Conditioning and Refrigeration installs is covered by a warranty and in the unlikely event that something should go wrong, their friendly team will return to attend to the problem immediately.

The number of years that the installation warranties covers for our top 5 Toowoomba-based air conditioning companies are presented below. Northern Air Tech‘s installation warranty coverage is comparable to all of the other top 5 Toowoomba air conditioning installation company’s warranties in terms of years of coverage.

In summary, our Ace Air Conditioning and Refrigeration review found Ace Air Conditioning and Refrigeration to be a great option for both residential and commercial customers in the Toowoomba area. Even as a smaller company, Ace Air Conditioning and Refrigeration still offer a wide range of great features for their customers, such as a full range of air conditioning services from supply and install to repair and maintenance. They also offer competitive pricing with some flexibility through further discounting, great customer service standards, quick email responses to customer inquiries, technical knowledge and they work with a lot of different air conditioning manufacturers. The company also possesses high online review ratings from different sites and qualified and experienced technicians to install and repair air conditioning systems.

However the company was found to have slower than average email response times to requests for quotes, a limited service area, provision of services mainly during business hours and no finance payment option.

With all of the findings from the comprehensive Ace Air Conditioning and Refrigeration review in mind, our review team rated Ace Air Conditioning and Refrigeration as being one of the top 5 Toowoomba-based air conditioning installation companies. Ace Air Conditioning and Refrigeration was found to be a good option for Toowoomba customers, who require the supply and install of split or ducted air conditioning systems.

Check out our Air Conditioning Installation Toowoomba page for details about our top 5 companies in Toowoomba.