Climat Review

Price

Our Climat review, found the company offers affordable pricing on their brands and service. The Climat review found their pricing to be competitive and generally on par or lower than standard market prices. As with most air conditioning installation companies, it is best to have a free onsite quote conducted as to be more certain of the expected costing and installation requirements, before making a decision.

Climat advertise special offers and promotions on their website, via the “promotions” link at the bottom of the page, under “About Us”. If there is a promotion on a specific brand, at the time a customer is looking into an air conditioning system, they can check online or ask one of the Climat team. The customer can to access and redeem the promotion themselves or approach the Climat team for assistance. The company also advertises promotions and deals on their Facebook page.

Climat generally do not offer volume discounts and price matching as standard practise, due to their already affordable and cost effective pricing. The company may offer price matching to the best of their ability, however the quotes from the competitors will need to be exactly the same, in regards to brands and sizing. Pricing matching and volume discounts are at the discretion of the Climat management and will be considered on a case to case basis. Climat pride itself on offering competitive and affordable pricing from the outset.

This Adelaide-based air conditioning installation company was found to have very competitive and affordable pricing, with either matching or exceeding price ratings of some of our top 5 Perth-based air conditioning installation companies, as seen in the graph below. Climat appears to have very affordable and reasonable pricing and they received a rating of 4 out 5 overall for their cost effectiveness, a result which is comparable to Mueller Services and Glenelg Air, who are 2 of our top 5 Adelaide-based air conditioning installation companies.

Quotation system

At Climat, a customer can receive a quote either over the phone or through the online contact form. There is no contact email address stated on the website. Again it is important to note, that quotes are subject to change based on a free onsite assessment and this is standard practise for most Adelaide-based air installation companies.

Quotes by phone can be requested through a central 1300 number, which is the central number for all of the Climat service depots. The Climat review team found the phone to be the fast way to receive a basic quote.

Quotes can also be requested via the Climat website, where there are online contact forms, as seen partly in the images below. The first online form is a “Request a free quote form”, which simplistic in nature and quick and easy to fill out. The Climat found this company’s online contact/quotation form to be similar in comparison to the forms found on the websites of the other air conditioning installation companies in our Adelaide-based top 5.

The second online from is a contact form for installations, which is also simple to fill out and easy to understand. This is another way to make contact with the company and to receive a quote.

As with most air conditioning installation companies, it is recommended to follow up any email correspondence or request for a quote with a phone call. The phone call ensures that the email request was received and may possibly help the customer receive a response more quickly.

Financing

Climat has an established formal financing option for their customers, with a third party lending company, Positive Lending Solutions, as seen in the image from the Climat website below. This interest free finance option is highly beneficial for Climat customers, with not all other Adelaide-based air conditioning installation companies offering the same.

The finance company offers up to 60 months payment terms, which can be applied for online. Applicants need to fill out a short application form and will receive an answer within 24 hours. The finance can be used to purchase any brand of air conditioning, giving customers freedom of choice and easing the financial pressure that can come when making a major purchase. The finance image below is what appears on the Climat website and by pressing on this image, it redirects the customer to a third party website, Positive Lending Solutions.

After being redirected, customers are taken to an application page, as seen in part in the image below. Customers are advised to read the terms and conditions careful before making a decision regarding this finance option. There may be the extra fees like for establishing and managing the account and processing payments, so customers should read all the terms and conditions before applying and making a purchase. Our Climat review team were very impressed by this finance option for Climat customers, with its easy application process and quick approval time.

Customer Service

Our Climat review rated this Adelaide-based air conditioning installation company highly on their level of customer service. They are friendly and professional and are able and willing to provide genuine and informative responses to questions, even on an initial phone enquiry. Customers are able to speak with an expert who can answer technical questions throughout the customer experience; however their response times are slow to online enquiries regarding quotes. The Climat review team found the quickest way to obtain a quote was by phone with this company. Calls to the central 1300 numbers, are answered by a computer system which asks for a postcode and customers are redirected to a Climat Service location, in their area. Answers given by team members both over the phone and via email show that they have a very knowledgeable and comprehensive understanding of the air conditioning industry.

Our Climat review team assessed the customer service performances of the Adelaide-based air conditioning installation companies, focusing on the customer service provided by email and phone– with the results displayed in the graph below. Our Climat review rated this Adelaide-based company with high scores in both modes of contact; scoring Climat, 8 out of 10 for their customer service by phone, and 6 out of 10 for their response to customer email inquiries. The customer service rating for phone service and email service ranked Climat comparable to another air conditioning installation company, Glenelg Air, a company from in our top 5 in the Adelaide area.

In the Climat review, phone calls were generally answered or transferred to knowledgeable team members who can answer technical questions. In our review, Climat staff were helpful and provided options for the customer. The staff members at Climat are friendly, accommodating and professional from the first point of contact, whether by phone or online. Each staff member that our Climat review team spoke with showed professionalism and friendliness as well as patience and politeness with customer inquiries and questions.

The graph below compares our top 5 Adelaide-based air conditioning installation companies on their email response times. Firstly, how long it generally takes to respond to a customer’s initial email request, and secondly, how long it normally takes to email back a prepared quote. Our Climat Review found that the Adelaide-based company were slow in both response categories, with their initial response time to an email request and response rate in providing customers with a quote on average took more than 4 days. These ratings reflected that Climat was slower than the response times recorded by our top 5 Adelaide-based installation companies, as seen in the graph below.

Our Climat review gave the Adelaide-based company a great score of 3.5 out of 5 for its overall customer service performance, a result in comparison which is similar and comparable to some of the top 5 Adelaide-based air conditioning companies, reflecting a competitive and solid customer service standard.

Climat has 16 service office locations in Victoria and South Australia, and with 10 service offices in South Australia, which service the city of Adelaide as regional areas . It is important to note, that rural areas and locations outside of the metropolitan area may incur additional costs due to travel costs and time. Some of the company’s office locations do offer an air conditioning showroom and some locations offer services on the weekend, specifically Saturday mornings, which is beneficial to customers who work during business hours. It is important to also note that, services offered, customer service standards and response times may vary between the independent service locations.

Online reviews for Climat show customers with Climat rate their experience and customer service satisfaction highly, with reviews on TrueLocal. The average satisfaction rating across these sites is 4 out of 5 stars, which is a strong and comparable score to our top 5 Adelaide-based air conditioning installation companies.

The customer testimonials presented below, from the Climat website are a few examples of the type of positive feedback Climat has received. There is also other numerous customer reviews online on True Local with the company and satisfaction with their workmanship, timeliness, design recommendations, making specific note of its high standard of customer service and cleanliness.

The next customer testimonial is from the TrueLocal review pages for the company, with the customer giving the company 5 out of 5 stars and commenting on the impressive customer service that was given by the company’s St Marys location. The customer had a very positive experience making note of the competitive price, easy installation process and the high standard workmanship.

Product range

Our Climat review found that the company supply and install high quality and energy efficient systems from leading brands, such as Daikin, Samsung, Rinnai, Toshiba, Mitsubishi Electric, Carrier and LG into residential or commercial spaces. Climat stand behind the brands they install and consider them to be some of the best air conditioners available in Australia. Climat lists all types and brands of air conditioners that they supply and install on their website.

Climat also uses technological advanced smart controllers, such as Air Touch and MyAir, to give customers the ability to control their home conditioner via their smart phone or tablet, at home or remotely.

Technical expertise and experience

Climat is an air conditioning installation Adelaide-based company that is well established, with many locations covering a large service are in South Australia and Victoria. Their technical expertise is evident in the knowledgeable staff, who are able to answer customer questions confidently and with detail.

It is important to note however that Climat do not offer all types of heating and cooling solutions, like hydronic and steam boiler systems. They do however offer a range of other cooling and heating solutions for their residential and commercial customers, as seen in the image form their website below

Special offers and promotions can be accessed on the Climat website, using the special tab, as seen in the image below. The Climat also offer customers specials and promotions through their Facebook page. The specials page lists all the current offers and promotions in an easy to read and understand format. Climat offers both their own company promotions and as well as manufacturer’s promotions.

Climat offers an impressive 10 year installation warranty and a 5 year manufacturer’s warranty. When customers purchase an air conditioner from Climat, they have the satisfaction of knowing that they purchased a quality product and have a long protection guarantee the installation workmanship.

The number of years that the installation warranties covers for our top 5 Adelaide-based air conditioning companies are presented below. Climat’s installation warranty coverage is comparable to 2 of the top 5 Adelaide air conditioning installation companies warranties in terms of years of coverage.

Climat technicians are fully certified and insured and pride themselves on creating great service and quality workmanship in air conditioning solutions for homes and businesses. The company like most Adelaide-based air conditioning companies, possess the industry certification of a ARC tick.

In summary, our Climat review found that Climat is a well-established, reputable and experienced air conditioning installation company in the Adelaide area, with their customer service standards being at good industry level. They offer great features for potential customers, like great specials and promotions, price matching, weekend availability and numerous service locations and areas. The Climat team offers more exact and detailed quotes after an in-home appraisal as well as design recommendations. As well, they provide customers with competitive and affordable prices, which are comparative to or lower than other air conditioning installation companies on the Adelaide.

The Climat company also has received some consistently high and impressive customer testimonials both on their website as well as on TrueLocal, which shows Climat is rated and recommended highly by its customers. Our Climat review team rated Climat as being outside the top 5 Adelaide-based air conditioning installation companies; however found the company to be a great option for customers in Adelaide, who require installation of ducted and split system air conditioning split systems.