Morphett Air v Mannix

Summary

Mannix is a large and well established company, commencing business in 1966. This air conditioning installation company specialises in solar systems, outdoor cover solutions, roofing and gutters for both residential and commercial customers. They have numerous office and service locations throughout South Australia and Queensland. They fall just outside our top 5 Adelaide-based air conditioning installation companies. Mannix offers services to all Adelaide suburbs and surrounding regional towns. Their central phone number system leads to a central department, which allows customers to be directed to the closest and best suited service office. They offer Financing, Great Specials and Affordable Pricing.

With over 40 years’ experience in air conditioning industry, Morphett Air is a Multi Award winning family owned and operated business. As well as installation they provide maintenance and service air conditioners under warranty or not. They deliver on professional performance, low prices, expertise and customer service. Morphett Air clients are serviced by fully qualified and highly skilled technicians who have exceptional diagnostic abilities. Morphett does offer financing through Payright and Zip pay.

Price

Morphett Air one of our top-rated air conditioning installation company in Adelaide. They tend to have some of the lowest prices we reviewed. Our Morphett Air review team ranked Adelaide based air conditioning installation company the highest cost effective company in Adelaide. They are open to matching a lower competitor quote that is truly like for like.

They do not, however, offer volume discounts, though the delivery of the units would be reduced if multiple units are purchased at one time.

Morphett Air are happy to assist customers to access manufacturer deals. In terms of cost effectiveness, our review team gave them an impressive rating of 5 out of 5. Mannix’s overall score matched this.

Mannix offer great savings and pricing across their entire range, due to their buying power. This is indicated in their score of 4 out of 5, matching the value of Mueller Services. Their pricing is competitive and generally on par or lower than standard market prices. Mannix advertise special offers and promotions on their website, via the “Specials” tab at the bottom of the page. They also advertise promotions and deals via their Facebook page.

Mannix pride themselves on offering competitive and affordable pricing from the outset and thereby do not offer volume discounts and price matching as standard practise.

Overall Mannix received an amazing rating of 5 out 5 for their cost effectiveness.

Customer Service

Mannix were rated highly on their level of customer service, particularly via phone, resulting in a score of 8 out of 10. Their team are friendly, patient and professional and customers are able to speak with an expert who can answer technical questions throughout the customer experience. Having said that their response times to online enquiries are slow regarding quotes, taking more than four days for the initial response and then for the quote to be generated, resulting in a score of 6.5 out of 10. The Mannix review team found the quickest way to obtain a quote was by phone with this company.

Morphett Air is a family run business, and each person in the family is knowledgeable about the air conditioning systems they install. This results in an added personal touch when dealing with this company. The team appear eager to please and to assist customers to find the solution that works for them.

Morphett Air was given a score of 8 out of 10 for their over-the-phone customer interaction, and 7 out of 10 for their email-based customer service. This performance is impressive when compared to the other businesses reviewed, further cementing their spot in our top 5 air conditioning installation companies based in Adelaide.

Morphett Air typically took 48 – 84 hours to acknowledge receipt of an initial email enquiry and the same time frame was taken to respond to quote requests. Our review team classified Morphett Air’s overall response time to customer enquiries as “slow”, when compared to other top 5 local companies.

Some of Mannix’s office locations offer an air conditioning showroom and some locations offer services on the weekend, specifically Saturday mornings. Mueller Services do not offer weekend hours.

Expertise

In summary both our Mannix and Morphett Air review teams found that these companies provide outstanding and reliable air conditioning installation services in Adelaide and the broader South Australia region. Each offers extensive working experience and technical expertise, with Morphett Air being established in 1973 and Mannix beginning operations in 1966.

Mannix are a well established Adelaide company, with many locations covering a large service are in South Australia and Victoria. It is important to note however that while Mannix offers installations and repair, an affiliated contracting company conducts all of their repairs. They are transparent in making sure special offers are accessible through their company website and Facebook page.

Both companies possesses the air conditioning industry certification of an ARC tick.

Either company would be a great choice for installation with a high level of customer service standards and affordable pricing with the caveat that Morphett Air does not generally install air conditioning systems in apartments. They can however do so if it is a particularly straight forward job, and there is a balcony to place the external unit.