Mueller Services v Mannix

Mueller Services

Mannix

Price

Customer Service

Compare Air Conditioning Rating

Pros

Mueller Services
  • Excellent customer service
  • Great prices
  • Volume discounts available
Mannix
  • Financing
  • Great Specials
  • Affordable pricing

Cons

Mueller Services
  • No weekend availability
  • No boiler heating installations
  • Strong (but not outstanding) online reviews
Mannix
  • Not specifically only for air conditioning
  • Use contracting companies
  • Slow email response times

Summary

Mannix is a large and well established company, commencing business in 1966. This air conditioning installation company specialises in solar systems, outdoor cover solutions, roofing and gutters for both residential and commercial customers. They have numerous office and service locations throughout South Australia and Queensland. They fall just outside our top 5 Adelaide-based air conditioning installation companies. Mannix offers services to all Adelaide suburbs and surrounding regional towns. Their central phone number system leads to a central department, which allows customers to be directed to the closest and best suited service office. They offer Financing, Great Specials and Affordable Pricing.

Mueller Services has been in the market for 18 years and is rated first out of the top five air conditioning installation Adelaide companies. They install a wide range of air conditioning products, systems and services. They have excellent customer service, good pricing and emergency services on weekends. Part of their financing currently includes a 24-month interest free deal that can be accessed through their website.

Price

Mueller Services

Mannix

Free on-site quote

Volume discounts

Deals and promotions

Price Matching

Financing availability

Mueller Services offers competitive price range within accepted industry cost brackets. Their prices are generally low when compared to other air conditioning installation companies in Adelaide. The Mueller Services review, revealed that they are willing to price match if a competitor quote is truly “like for like”. Mueller Services’ website also contains a range of service and installation specials. Their sales staff also freely inform customers of current cash back promotions and deals. Mueller Services was given a score of 4 out of 5 for cost effectiveness, ranking them in equal second place when compared to other companies on the factor of cost effectiveness.

Mannix offer great savings and pricing across their entire range, due to their buying power. This is indicated in their score of 4 out of 5, matching the value of Mueller Services. Their pricing is competitive and generally on par or lower than standard market prices. Mannix advertise special offers and promotions on their website, via the “Specials” tab at the bottom of the page. They also advertise promotions and deals via their Facebook page.

Mannix pride themselves on offering competitive and affordable pricing from the outset and thereby do not offer volume discounts and price matching as standard practise.

Overall Mannix received an amazing rating of 5 out 5 for their cost effectiveness.

Customer Service

Mueller Services

Mannix

Clear quote

Weekend availability

Customer service rating by phone

9/10
8/10

Customer service rating by email

9/10
6.5/10

Response time to acknowledge request

6 - 24 hours
> 4 days

Response time to provide quote

6 - 24 hours
> 4 days

Online ratings / reviews

4/5
3.5/5

Mannix were rated highly on their level of customer service, particularly via phone, resulting in a score of 8 out of 10. Their team are friendly, patient and professional and customers are able to speak with an expert who can answer technical questions throughout the customer experience. Having said that their response times to online enquiries are slow regarding quotes, taking more than four days for the initial response and then for the quote to be generated, resulting in a score of 6.5 out of 10. The Mannix review team found the quickest way to obtain a quote was by phone with this company.

Mueller Services provides timely and accurate responses to any questions you have. They acknowledge receipt of an initial email request within 6 – 24 hours and respond to a quotation request in a similarly fast time frame. They also rated well via phone, with scores of 9 out of 10 for customer service via both email and phone. Mueller Services’ team are knowledgeable and helpful from the initial point of contact to the work’s completion.

Like most companies, Mueller Services and Mannix provide a free on-site quote with no obligations. We would advise that this is the best way to obtain the most accurate quote. Both offer a solid 10 year warranty, which is strong when compared to the rest of the market.

Mueller Services offer their customers financing options, with up to 24-month interest free finance, through Once. Mannix also has a formal financing option for their customers through Latitude Financial Services. This service is interest free. 

Some of Mannix’s office locations offer an air conditioning showroom and some locations offer services on the weekend, specifically Saturday mornings. Mueller Services do not offer weekend hours.

Expertise

Mueller Services

Mannix

Apartments

Commercial and residential

ARC Tick

Year established

1999
1966

Installation warranty

10 YEARS
10 YEARS

In summary both our Mannix and Mueller Services review teams found that these companies provide outstanding and reliable air conditioning installation services in Adelaide and the broader South Australia region. Each offers extensive working experience and technical expertise, with Mueller Services being established in 1999 and Mannix, impressively, beginning operations in 1966.

Mannix are a well established Adelaide company, with many locations covering a large service are in South Australia and Victoria. It is important to note however that while Mannix offers installations and repair, an affiliated contracting company conducts all of their repairs. They are transparent in making sure special offers are accessible through their company website and Facebook page.

Both companies possesses the air conditioning industry certification of an ARC tick.

Either company would be a great choice for installation with a high level of customer service standards and affordable pricing.

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