Mueller Services vs Climat

Mueller Services

Climat

Price

Customer Service

Compare Air Conditioning Rating

Pros

Mueller Services
  • Excellent customer service
  • Great prices
  • Volume discounts available
Climat
  • Many office/depot locations and service areas
  • Finance option
  • Great promotions

Cons

Mueller Services
  • No weekend availability
  • No boiler heating installations
  • Strong (but not outstanding) online reviews
Climat
  • Website design
  • Slow email response times
  • No volume discounts

Summary

Established in 1971, Climat are a well-known, reputable company name. They have a wide reach, offering air conditioning and solar system solution services to all Adelaide suburbs and surrounding regional towns. They have 10 offices and a central phone system, to ensure customers will be directed to the closest and best-suited service office.

Rated first of the top five air conditioning installation companies in Adelaide, Mueller Services were established in 1999 and have a wide range of air conditioning installation products, systems and services. They offer good pricing, excellent customer service and emergency services on weekends. Currently they currently offer 24-month interest free financing through their website.

Climat meets Mueller Services on price and has outstanding customer service by phone.

Price

Mueller Services

Climat

Free on-site quote

Volume discounts

Deals and promotions

Price Matching

Financing availability

Mueller Services offer a competitive price range but are not the cheapest option out of top five companies. They are, however; generally low when compared to other air conditioning installation companies in Adelaide. Our review found that Mueller Services are willing to price match if the competitor quote is truly “like for like” with their website listing a range of service and installation specials, on a broad variety of reputable brands. Their sales staff also inform customers of current cash back promotions and deals on certain brands, further assisting customers.

Climat also advertises special offers and promotions on their website, via a “promotions” link located at the bottom of the page, under their “About Us” section. They advertise promotions and deals on their Facebook page with their customer service staff passing on information via phone.

Mueller Services and Climat were each given a score of 4 out of 5 for cost effectiveness. This ranks them equal second when compared to the other companies on the factor of cost effectiveness.

This result indicates that Climat offers affordable pricing on their brands and service. Their pricing is competitive and generally on par or lower than standard market prices. To get an accurate quote we do recommend that customers obtain a free onsite quote to be more certain of the expected costing and installation requirements, before making a decision. Due to their already affordable and cost effective pricing Climat may consider price matching to the best of their ability, however quotes from competitors will need to be exactly the same in regards to brands and sizing. Any price matching and volume discounts are only offered at the discretion of the Climat management and are considered on a case-to-case basis.

Customer Service

Mueller Services

Climat

Clear quote

Weekend availability

Customer service rating by phone

9/10
8/10

Customer service rating by email

9/10
6/10

Response time to acknowledge request

6 - 24 hours
> 4 days

Response time to provide quote

6 - 24 hours
> 4 days

Online ratings / reviews

4/5
4/5

Mueller Services comes across as an honest company providing timely and accurate responses to questions and queries. For customer service via both phone and email/online form requests Mueller Services were given an impressive score of 9 out of 10, reflecting the overall high quality customer service they generally provide. Mueller Services responded quickly, acknowledging receipt of the initial email request within 6 – 24 hours. Their response to a quote request was generally supplied in a similarly fast time frame.

Climat also rate highly on customer service, coming across as friendly and professional. They are willing to provide genuine and informative responses to questions, even on an initial phone enquiry. However, their response times are slow to online enquiries regarding quotes, taking longer than 4 days to acknowledge an initial enquiry and about the same amount of time to issue a quote. Our review team discovered that the quickest way to obtain a quote from Climat was by phone. Via phone Climat scored 8 out of 10 for their customer service with a 6 out of 10 for their response to customer email inquiries. This rating is comparable to another air conditioning installation company, Glenelg Air, a company from in our top 5 in the Adelaide area.

In terms of warranty, both companies offer an impressive 10-years on installation. This is a significantly higher time period than other air conditioning installation companies in Adelaide are offering. Mueller Services and Climat have an established formal financing option for their customers, which is not common in the Adelaide market.

On the weekends Climat are open Saturday mornings while Mueller Services have an emergency line to assist their customers. Mueller Services operate a 24/7 repairing breakdowns and carrying out scheduled maintenance programs to ensure systems operate as per requirements.

Overall Mueller Services received a score of 4 out of 5 for generally having the highest standard of overall customer service. Despite slower response times Climat were not far behind with a great score of 3.5 out of 5 for its overall customer service performance, a result that is similar and comparable to some of the top 5 Adelaide-based air conditioning companies.

Expertise

Mueller Services

Climat

Apartments

Commercial and residential

ARC Tick

Year established

1999
1971

Installation warranty

10 YEARS
10 YEARS

Covered by the industry standard ARC tick of approval, Climat and Mueller Services are Adelaide-based air conditioning installation companies that are well established, with technical expertise that is evident in their knowledgeable staff that is able to answer customer questions confidently and with detail. 

Both companies offer an impressive 10-year installation warranty, giving customers the satisfaction of knowing they have purchased a quality product and have a long protection guarantee covering the installation workmanship.

Despite falling just out of the top 5 Adelaide installation companies Climat offer competitive pricing and have many locations covering South Australia and even some in Victoria. They are a solid choice for installation and repair in South Australia, although it is important to note that Climat do not offer hydronic and steam boiler systems. As well as working at numerous locations Climat also offer great features including great specials, promotions and weekend availability.

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