Morphett Air vs Glenelg Air

Summary

Glenelg Air scored 4 out of 5 for cost-effectiveness. Glenelg Air received an overall star rating at 3.5 out of 5.

With over 40 years’ experience in air conditioning industry, Morphett Air is a Multi Award winning family owned and operated business. As well as installation they provide maintenance and service air conditioners under warranty or not. They deliver on professional performance, low prices, expertise and customer service. Morphett Air clients are serviced by fully qualified and highly skilled technicians who have exceptional diagnostic abilities.

Price

Morphett Air one of our top-rated air conditioning installation company in Adelaide. They tend to have some of the lowest prices we reviewed. Our Morphett Air review team ranked Adelaide based air conditioning installation company the highest cost effective company in Adelaide. They are open to matching a lower competitor quote that is truly like for like.

They do not, however, offer volume discounts, though the delivery of the units would be reduced if multiple units are purchased at one time.

Morphett Air are happy to assist customers to access manufacturer deals. In terms of cost effectiveness, our review team gave them an impressive rating of 5 out of 5.

Glenelg Air was also found to be reasonably priced for the area, although their price model is relatively inflexible. Rather than relying on discounts Glenelg Air will instead try to offer competitive prices from the beginning.

Glenelg Air is willing to match competitor prices if the quote offered to a customer is like-for-like. Glenelg Air review do not offer volume discounts to customers who install multiple units throughout their home.

Each of these Adelaide based air conditioning installation companies try to tailor optimal solutions for your home. Their sales staff also let customers know of cash back promotions and deals on certain brands.

Our review team rated the overall cost effectiveness of Morphett Air as 5 out of 5 and Glenelg Air was rated a commendable score of 4 out of 5.

Morphett does offer financing through Payright and Zip pay.

Customer Service

Mueller Services and Glenelg Air offer great customer service via phone.

Morphett Air is a family run business, and each person in the family is knowledgeable about the air conditioning systems they install. This results in an added personal touch when dealing with this company. The team appear eager to please and to assist customers to find the solution that works for them.

Morphett Air was given a score of 8 out of 10 for their over-the-phone customer interaction, and 7 out of 10 for their email-based customer service. This performance is impressive when compared to the other businesses reviewed, further cementing their spot in our top 5 air conditioning installation companies based in Adelaide.

Morphett Air typically took 48 – 84 hours to acknowledge receipt of an initial email enquiry and the same time frame was taken to respond to quote requests. Our review team classified Morphett Air’s overall response time to customer enquiries as “slow”, when compared to other top 5 local companies.

Glenelg Air scored a solid 8 out of 10 for their phone service, but was let down when it came to service via email, for which they scored 6 out of 10 and had a slow response time. Overall they still scored a 3.5 out of 5 for customer service.

Glenelg Air provide their customers with information about environmental sustainability and how each option will impact this which is a progressive feature of their service.

Neither company is open during the weekend. Both companies offer free on-site quotes with Glenelg Air being more flexible around timing to fit in with their customers’ lifestyles and work commitments.

In terms of warranty, both companies offer a 5 year warranty.

Expertise

Glenelg Air’s team has over 25 years’ experience,operating aspart of the Daikin Specialist Dealer group. They are considered one of the leading Daikin specialists in the industry.

Founded in 1973, Morphett Air has been around for more than 45 years and work on an extensive range of brands, discussing the benefits of each product so that customers are equipped with enough knowledge to make their decision.

Both are backed by an ARC Tick, meaning that they are qualified to work with refrigerants, with their staff also having the technical knowledge to communicate confidently when answering customer queries.