Mueller Services vs Glenelg Air

Mueller Services

Glenelg Air

Price

Customer Service

Compare Air Conditioning Rating

Pros

Mueller Services
  • Excellent customer service
  • Great prices
  • Volume discounts available
Glenelg Air
  • Competitive pricing
  • Strong customer service by phone
  • Services rural areas

Cons

Mueller Services
  • No weekend availability
  • No boiler heating installations
  • Strong (but not outstanding) online reviews
Glenelg Air
  • No weekend availability
  • No volume discounts
  • Doesn't install boiler heating

Summary

Of the top five rated air conditioning installation Adelaide companies, Mueller Services came in first with Glenelg Air rounding out the top 5 in fifth place. Both companies scored 4 out of 5 for cost-effectiveness, with Mueller Services scoring higher for overall customer service and response time.

Overall Mueller Services were awarded a Compare Air Conditioning Rating of 4/5 with Glenelg Air receiving 3.5 out of 5. Both offer competitive prices and clear quotes. However, if volume discounts and a speedy response time are in your list of priorities, Mueller Services offer both. Being in the top 5, either is generally a good choice and will try to meet your needs one way or another.

Price

Mueller Services

Glenelg Air

Free on-site quote

Volume discounts

Deals and promotions

Price Matching

Financing availability

Whilst Mueller Services are not the cheapest option out of top five Adelaide Installation companies they still offer a competitive price range within accepted industry cost brackets, which is generally low in comparison to other air conditioning installation companies in Adelaide. Glenelg Air was also found to be reasonably priced for the area, although their price model is relatively inflexible. Rather than relying on discounts Glenelg Air will instead try to offer competitive prices from the beginning.

Both Mueller Services and Glenelg Air are willing to match competitor prices if the quote offered to a customer is like-for-like. Glenelg Air review do not offer volume discounts to customers who install multiple units throughout their home, whereas Mueller Services will do so.

Each of these Adelaide based air conditioning installation companies try to tailor optimal solutions for your home, with Mueller Services displaying a range of service and installation specials on their web site, across a broad variety of reputable brands. Their sales staff also let customers know of cash back promotions and deals on certain brands.

Our review team rated the overall cost effectiveness of Mueller Services and Glenelg Air equally, with a commendable score of 4 out of 5, putting them in equal second place compared to our other top 5 Adelaide-based companies.

Mueller Services and Glenelg Air, whilst not the cheapest overall, rate very well in terms of price.

Customer Service

Mueller Services

Glenelg Air

Clear quote

Weekend availability

Customer service rating by phone

9/10
8/10

Customer service rating by email

9/10
6/10

Response time to acknowledge request

6 - 24 hours
2 - 4 days

Response time to provide quote

6 - 24 hours
> 4 days

Online ratings / reviews

4/5
4/5

Mueller Services and Glenelg Airoffer great customer service via phone, with Mueller Services scoring an impressive 9/10 when compared to other installation companies in the region, placing them first in this area. Glenelg Air scored asolid 8 out of 10 for their phone service, but was let down when it came to service via email, for which they scored 6 out of 10 and had a slow response time. Overall they still scored a 3.5 out of 5 for customer service, putting them half a point behind Mueller Services and still in the top three for this criteria.

Of the air conditioning installation companies in Adelaide Mueller Services are the highest ranked for their overall customer service, also rating an impressive 9 out of 10 for email responses.

The Mueller Services review team were knowledgeable and helpful from the initial point of contact to the work’s completion.

Unlike most Adelaide based air conditioning installation companies in the top five, Mueller Services offers their customers financing options.  Glenelg Air does not offer any financing options, their terms including a $500 deposit and full payment within 14 days of installation.

Glenelg Air provide their customers with information about environmental sustainability and how each option will impact this which is a progressive feature of their service.

Neither company open during the weekend, although conveniently Mueller Services offer an emergency line to assist their customers. Both companies offer free on-site quotes with Glenelg Air being more flexible around timing to fit in with their customers’ lifestyles and work commitments.

Mueller Services and Glenelg Air also service rural areas and install/repair units for apartments, working onmost types of units with the exception of boiler heating.

In terms of warranty, Mueller Services offer 10 years to Glenelg Air’s 5. Ten years is the highest warranty on offer in the Adelaide area with only two companies in the area offering this length of time.

Expertise

Mueller Services

Glenelg Air

Apartments

Commercial and residential

ARC Tick

Year established

1999
2002

Installation warranty

10 YEARS
5 YEARS

Glenelg Air’s team has over 25 years’ experience,operating aspart of the Daikin Specialist Dealer group. They are considered one of the leading Daikin specialists in the industry.

Founded in 1999, Mueller Services has been around for 18 years and work on an extensive range of brands, discussing the benefits of each product so that customers are equipped with enough knowledge to make their decision.

Both are backed by an ARC Tick, meaning that they are qualified to work with refrigerants, with their staff also having the technical knowledge to communicate confidently when answering customer queries.

Mueller Services and Glenelg Air’s teams not only display a wealth of technical knowledge but in doing so they assist their customers to find solutions reflecting both their needs and budget.

Being in the top 5, either company would be a good choice with Mueller Services edging ahead in terms of overall customer service and with 24/7 emergency availability.