Mueller Services vs Joe Cools

Mueller Services

Joe Cools

Price

Customer Service

Compare Air Conditioning Rating

Pros

Mueller Services
  • Excellent customer service
  • Great prices
  • Volume discounts available
Joe Cools
  • Weekend availability
  • Affordable and cost effective
  • Female Assured business

Cons

Mueller Services
  • No weekend availability
  • No boiler heating installations
  • Strong (but not outstanding) online reviews
Joe Cools
  • Installations only
  • Low warranty coverage
  • No finance option

Summary

Joe Cools has over 25 years’ experience in the industry. The company is a family owned business operation. They believe that they understand customer air conditioning requirements and that this has been the key to their success. They don’t just take note; they also carefully listen to their customer’s air conditioning needs and any feedback in regards to service. They supply affordable air conditioning systems, which are customised for customer comfort to suit both home and work environments.



Mueller Services are the leading Adelaide based air conditioning installation company. They were established in 1999 and have good prices, 24-month interest free financing, excellent customer service and emergency services on weekends.

While Joe Cools falls outside of the Adelaide top 5, they out perform Mueller Services on price and do well on customer service, offering weekend availability and the reassurance of being a female assured business.

Price

Mueller Services

Joe Cools

Free on-site quote

Volume discounts

Deals and promotions

Price Matching

Financing availability

Mueller Services offers a competitive price range within accepted industry cost brackets. Their prices are generally low when compared to other air conditioning installation companies in Adelaide. Mueller Services are willing to price match under the condition that their competitor’s quote is truly one that is “like for like”, making it even more attractive for customers.

Our Joe Cools Review found this Adelaide-based air conditioning installation company offered competitive and affordable pricing, in comparison to the other air conditioning installation companies in the Adelaide area. Customers deal directly with management and eliminate sales agent commissions with a no unnecessary up-selling policy. Joe Cools do not; offer discounts in the form of deals and promotions, volume discounts or price matching. This may be due to them offering transparent and value for money pricing upfront.

The Mueller Services website often contains a range of service and installation specials on a broad variety of reputable brands. Customers are kept informed of current cash back promotions and deals of certain brands, further assisting them to save money.

Mueller Services was given a score of 4 out of 5 for cost effectiveness. This ranks them in equal second position when compared to the other companies on the factor of cost effectiveness. Joe Cools went one better, scoring a perfect 5 out of 5. This puts Joe Cools in equal 1st for pricing together with companies who scored the same in this review category.

Customer Service

Mueller Services

Joe Cools

Clear quote

Weekend availability

Customer service rating by phone

9/10
5/10

Customer service rating by email

9/10
6/10

Response time to acknowledge request

6 - 24 hours
24 - 48 hours

Response time to provide quote

6 - 24 hours
> 4 days

Online ratings / reviews

4/5
4.7/5

Our review teams looked at customer service in terms of how a company interacts via phone and email platforms. We also considered online reviews.

For customer service Joe Cools rated 6 out of 10 on their customer service via email, and 5 out of 10 for phone customer service. Joe Cools have similar response times for both phone and email. They scored lower than our top 5 Adelaide-based air conditioning installation companies, responding to an initial request within 24-48 hours and turning a quote around in over 4 days.

Comparatively Mueller Services provide a generally quick response, acknowledging receipt of the initial email request within 6 – 24 hours. They then respond to a quotation within a similarly fast time frame, scoring 9 out of 10 for both their professional phone and email service.

Calls to Joe Cools are generally answered by management or the owner, who can answer technical questions and assist in providing a quote. Despite their lower scores the Joe Cools staff are knowledgeable and able to speak with team members who possess solid industry knowledge and experience. Their email responses quotes are clear and easy to understand.

In terms of warranty Mueller Services offer 10-years on installation, which is significantly higher than other air conditioning installation companies in Adelaide are offering. Joe Cools’ warranty is shorter, covering 5 years. However, Joe Cools do rate highly in customer satisfaction reviews scoring 4.7 out of 5 to Mueller Services’ score of 4 out of 5. They also offer weekend hours where Mueller Services have no weekend hours, instead offering a 24/7 emergency service. Mueller Services have financing options where Joe Cools do not. This includes up to 24-months interest free finance, through Once.

Expertise

Mueller Services

Joe Cools

Apartments

Commercial and residential

ARC Tick

Year established

1999
1993

Installation warranty

10 YEARS
1 YEARS

With solid experience behind them, the Mueller Services and Joe Cools review teams found that these companies provide outstanding and reliable air conditioning installation services in Adelaide and the South Australia region. Each has experienced teams who are backed by the ARC tick of approval.

Despite scoring lower in a few categories, uniquely Joe Cools pride themselves on being a Female Assured Business. This means they aim to provide a respectful and friendly service to women. This reflects their goal to provide best service to their customers.

Both teams offer decent pricing, with Joe Cools providing exceptionally priced air conditioning systems and installation for heating and cooling, in residential and commercial buildings. Joe Cools offer high customer service standards at high industry level. This includes a Joe Cools Recycling program which benefits the community and environment by minimising waste and lots of information provided on their website. These factors set Joe Cools apart from the rest of the market, making them a solid choice for instillation company in the Adelaide area.

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