Mueller Services vs Rite Price Heating and Cooling

Mueller Services

Rite Price Heating and Cooling

Price

Customer Service

Compare Air Conditioning Rating

Pros

Mueller Services
  • Excellent customer service
  • Great prices
  • Volume discounts available
Rite Price Heating and Cooling
  • Excellent prices
  • Long warranty period
  • Weekend availability

Cons

Mueller Services
  • No weekend availability
  • No boiler heating installations
  • Strong (but not outstanding) online reviews
Rite Price Heating and Cooling
  • No volume discounts
  • OK response times, but not the fastest
  • No boiler heating installations

Summary

Mueller Services and Rite Price Heating and Cooling are two of the Adelaide region’s top five air conditioning installation and servicing companies. They are over a point apart in our Compare Air Conditioning Rating, withMueller Services scoring 4.5 out of 5 with Rite Price Heating and Cooling coming in fourth for the region with a score of 3.5 out of 5. Respectively they are the first and fourth ranked companies for the Adelaide region.

Rite Price Heating and Cooling set themselves apart from other companies by offering Saturdayopening hours, granting flexibility to those who work during the week. They also rate equal first and ahead of Mueller Services on price, receiving a perfect score of 5 out of 5 for cost-effectiveness.

Both companies offer good pricing, a professional manner and the installation of high quality products covering the Adelaide metro and regional areas.

Price

Mueller Services

Rite Price Heating and Cooling

Free on-site quote

Volume discounts

Deals and promotions

Price Matching

Financing availability

The Rite Price Heating and Coolingreview discovered that this Adelaide air conditioning installation company has the relatively cheapest prices when compared to those companies listed in our top five. Mueller Services’ prices, whilst not the cheapest in the region, were reasonable and they were open to certain discounts that Rite Price Heating and Cooling does not offer.

Conveniently both Mueller Services and Price Heating and Coolingare willing to match competitor prices if a quote is considered to be genuinely like-for-like.

With regard to volume discounts our Rite Price Heating and Coolingreview discovered that they do not offer volume discounts to customers who install multiple units throughout their home while Mueller Services will.

Despite this Rite Price Heating and Cooling’scost effectiveness, relative to the other top Adelaide-based air conditioning installation companies, ranked them equal first in value with an impressive score of 5/5 overall. Mueller Services scored a 4 out of 5. This places Mueller Services equal second in cost effectiveness and is still a very good result compared to others in the region.

In terms of discounts, Mueller Services display a range of service and installation specials generally on the off-season, covering a broad variety of reputable brands. Their sales staff also inform customers directly of any current cash back promotions and deals whereas Rite Price Heating and Cooling do not promote deals as their prices are already good value for money.

Customer Service

Mueller Services

Rite Price Heating and Cooling

Clear quote

Weekend availability

Customer service rating by phone

9/10
6.5/10

Customer service rating by email

9/10
6.5/10

Response time to acknowledge request

6 - 24 hours
6 - 24 hours

Response time to provide quote

6 - 24 hours
2 - 4 days

Online ratings / reviews

4/5
3.5/5

Mueller Services is hard to beat on customer service, scoring an impressive 9 out of 10 for service via both phone and through email/online form requests. This score ranks Mueller Services first in both modes of communication and while Rite Price Heating and Cooling have a great understanding of their customer needs their overall score for customer service comes in at a less impressive 6.5/10. Both companies, however, strive to assist their customers in any way they can.

Furthermore, Mueller Services offer quotes that breakdown the total cost so customers will know exactly where their money is being spent and are also able to generate a personalised quote based on a customer’s floor plan. If that wasn’t appealing enough Mueller Services also operate a 24/7 repair and scheduled maintenance program to assist customers as needed. Unlike Mueller Services, however, Rite Price Heating and Cooling offer Saturday opening hours, which would be ideal for customers who work during the week.

In the Adelaide region financing is more common than not, with both Rite Price Heating and Cooling and Mueller Services offer financing options that are currently interest free for a certain period.

Both Mueller Services and Rite Price Heating and Coolingoffer above average warranty periods for the Adelaide region, which has an average of 5 years. Rite Price Heating and Coolingprovide a 7-year manufacturer warranty and a 10-year installation warranty, which when compared to other companies in the region is quite lengthy. Mueller Services’ is equally as good, with a 10-year warranty on installation.

It is worth noting that Mueller Services and Rite Price Heating and Cooling both offer reasonable response times to customer enquiries, with Mueller Services rated as fastest while Rite Price Heating and Cooling were given a fast rate.

Each company, whilst not completely equal on every aspect of customer service performance, works with their customers to provide the right fit for their installation requirements.

Expertise

Mueller Services

Rite Price Heating and Cooling

Apartments

Commercial and residential

ARC Tick

Year established

1999
1992

Installation warranty

10 YEARS
10 YEARS

Rite Price Heating and Cooling has over 20 years of experience, with Muller Services having been in the market for 18 years.

Rite Price Heating and Cooling are a family operated business with quality products and great expertise, employing 100 fully qualified and professionally certified technicians with extensive knowledge. As the highest ranked installation company in the Adelaide region, Mueller Services are just as proficient in their field.

Both companies are able to provide commercial and residentialinstallation services to the Adelaide metro and rural areas, and can also service apartments. They both have a wide range of products, systems and services to offer as well as good pricing and customer service. Neither offers installation of boiler systems.

Whilst Rite Price Heating and Cooling may be bested in terms of customer service and off peak deals they still come out on top for the cheapest pricing and are open for some of the weekend. These factors could be deciders for those who are time poor and prioritising their budget.

Being in the top five, either Muller Services or Rite Price Heating and Cooling would be reliable, solid choices to install your airconditioning, depending of course on your priorities.

Leave a message and we will contact you as soon as possible!



Your phone number will not be used for marketing purposes