Mueller Services Review

Mueller Services one of the top five air conditioning installation Adelaide companies. In fact, according to data gathered and our comprehensive review using our trusted methodology, they are the leading Adelaide based air conditioning installation company. Having been established in 1999, Mueller Services has been in the market for 18 years. They have a wide range of air conditioning installation products, systems and services to offer as well as good price, excellent customer service and emergency services on weekends. Our Mueller Services review also found that they currently offer 24-month interest free finance through their website.

Our team concluded that the combination of extensive working experience and technical expertise positions Mueller Services currently as a leading air conditioning installation Adelaide company providing the best overall value for their customers.

Price

In comparison to other air conditioning installation companies in Adelaide, Mueller Services offers competitive price range within accepted industry cost brackets. They are not the cheapest option out of top five companies however they are generally low when compared to other air conditioning installation companies in Adelaide. While conducting our Mueller Services review, we also found that Mueller Services are willing to price match if the competitor quote is truly one that is “like for like”, which makes it even more attractive for customers.

From our Mueller Services review, we found that the Mueller Services website also often contains a range of service and installation specials, on a broad variety of reputable brands. If customers are willing to be flexible, accessing these specials can ensure a deal that is good value for money.

On the phone, sales staff also freely inform customers of current cash back promotions and deals of certain brands, which further assist customers.

Our review team compared the cost effectiveness of our top 5 Adelaide-based air conditioning installation companies. The graph below shows that Mueller Services was given a score of 4 out of 5 for cost effectiveness. This ranks Mueller Services in equal second position when compared to the other companies on the factor of cost effectiveness.

Mueller Services review price effectiveness graph

Quotation system

Mueller Services’ quoting system is clear and gives a breakdown of the total cost so customers can know exactly how their money is going to be distributed. In addition, Mueller Services can provide personalised quote based on a customer’s floor plan. They don’t charge you for a quote: customers can be quoted online, or they come to the Mueller Services premises. In comparison with other Adelaide based air conditioning installation companies Mueller Services usually responds for the query and provides initial quotation within the reasonable time frame, general within 12 – 24 hours.

The image below is of Mueller Services’ online enquiry form as displayed on their website. Customers can utilise this clearly set out form to make a general enquiry, as well as a quotation-specific enquiry for air conditioning installation prices for their home. This form includes the useful option for customers to attach a floor plan or images of their home, a welcome feature that is not offered by all of our top 5 companies on their online quotation system. By allowing customers to better communicate their specific needs, Mueller Services is able to provide their customers with a more personalised and accurate quote. The “Preferred Call Back Time” option is a thoughtful touch, a simple way of showing consideration of their customers’ time pressures.

Mueller Services review picture of online form
( Source: http://muellerservices.com.au/ )

Financing

Unlike other Adelaide based air conditioning installation companies and even top five selected companies, Mueller Services offers their valuable customers a financing options, up to 24-month interest free finance, through Once. If you are Permanent Australian Resident, 18+ years old with $25,000 annual income and clear credit history you are eligible for interest free finance. Our Mueller Services review team tested how simple the application process is and how quickly customers can get what they need. The process was quick and pain-free.

The financing option shown in the image below, from the Mueller Services website, outlines a 24 month interest free payment plan that the company has put in place for its customers. It is a quick and simple online application, and the approval process is fast and easy to navigate.

Our Mueller Services review financing options
( Source: http://muellerservices.com.au/ )

Customer Service

Mueller Services is an air conditioning installation company based in Adelaide that has consistently high customer service ratings across a range of review platforms. This includes google review ratings of 4.3 out of 5 on average. While comparing air conditioning installation Adelaide companies we have found that Mueller Services is the highest ranked company for their customer service in Adelaide.

Our team ranked Mueller Services so highly in this respect because of their particularly impressive professionalism. Our Mueller Services review team was pleasantly surprised how knowledgeable and helpful staff were from the initial point of contact to the work completion.

Our review team’s ranking of Mueller Services’ customer service satisfaction is measured by the service they provide in response to customer enquiries. The graph below depicts their impressive score of 9 out of 10 for customer service via both phone and email/online form requests. This competitive ranking places Mueller Services first in both methods of communication, in comparison to our other top 5 Adelaide-based air conditioning installation companies, and reflects the overall high quality customer service they generally provide.

Air conditioning installation Adelaide customer service ratings

This company offers a 10-year warranty on installation which is significantly higher than other air conditioning installation companies in Adelaide are offering. Although they are closed on weekends, an emergency line is available to assist their valuable customers.

While conducting the Mueller Services review, our team found that the Mueller Services communication was strong throughout entire experience.

The Mueller Services review team evaluated the company’s response time in acknowledging the receipt of the customer’s initial email request, as well as the time it took to provide a quote in response to their quote enquiry. The graph below displays Mueller Services as providing a generally quick response, acknowledging receipt of the initial email request within 6 – 24 hours. Their response to the quotation request was generally supplied in a similarly fast time frame. Our review team saw this as an impressively fast response result when compared to our other Adelaide-based air conditioning installation companies.

Our Mueller Services review found air conditioning installation Adelaide response times

Mueller Services is happy to provide air conditioning installation services in Adelaide metro area as well other rural areas in South Australia. They also do maintenance and repairs.

Helpfully, Mueller Service review noted that it operates 24/7 repairing breakdowns and carrying out scheduled maintenance programs to ensure systems operate as per the customer’s requirements.

The image below, taken from the Adelaide comparison table on our website, succinctly indicates the companies’ ratings in the categories of overall customer service experience and overall response times in replying to customer enquiries and quotation requests. Our review team rated Mueller Services with a score of 4 out of 5 for generally having the highest standard of overall customer service relative to the other top 5 companies in the Adelaide-based air conditioning installation market. Their response rate to customer enquiries and quotation requests was ranked as the “fastest”, securing their first place position in both categories under review.

Mueller Services review customer service ratings

Mueller Services appears to us to be an honest company providing timely and accurate response to any question that you ask. Like most companies, Mueller Services provide a free on-site quote with no obligations.

The quote below is just one example of the numerous glowing customer testimonials for Mueller Services found on their website.

Mueller Services review customer testimonials
( Source: http://muellerservices.com.au/ )

Product range

Mueller Services review team found that Mueller Services has the wide product range and only use strongly recognized and proven brands with the latest technology. They will listen to customers’ needs and try to find the best solution that suits you. Mueller Services support brands like: Toshiba, Samsung, Siemens, Fujitsu and many others, however prefer Mitsubishi Electric as they are their diamond dealers.

Mueller Services endorse an extensive range of brands, some of which are shown in the image below taken from their website.

Additional image from Mueller Services review
( Source: http://muellerservices.com.au/ )

Technical expertise and experience

Mueller Services was founded in 1999 and has been around for 18 years. They offer a 10 years warranty on installation which is well above the industry average.

They have ability to install:

  • Both commercial and residential units
  • Both apartments and house
  • Reverse cycle split systems
  • Inverter split systems
  • Multi-unit split systems
  • Ducted heating and cooling, and
  • Hydronic boiler system

They are happy to find the best solution that suits your needs. They will offer and explain the benefits of various products. While researching on Adelaide based air conditioning installation companies, our Mueller Services review team identified consistently high performance across offered services. Mueller Services offers Domestic and Commercial Consultation, Installation, Service & Maintenance to all applications of the air conditioning.

The picture below, taken from the Mueller Services website, entices potential customers to choose Mueller Services as their air conditioning installation company by emphasising the words “specials” and “save”, two words that conjure images of a great deal awaiting them. The image in the background displays a man who appears to be concentrating on expertly installing an air conditioning system to the customer’s specific requirements, inspiring customer confidence in Mueller Services’ workmanship.

Mueller Services review additional image
( Source: http://muellerservices.com.au/ )

In summary, our Mueller Services review team found that the company provides outstanding and reliable air conditioning installation services in Adelaide and the broader South Australia region. Also, they ensure to keep prominent customer service even after completing installation, offering maintenance and repair services.

Our team concluded that the combination of extensive working experience and technical expertise positions Mueller Services currently as a leading air conditioning installation Adelaide company providing the best overall value for their customer.

The image below, sourced from the Adelaide comparison table found on our website, shows that for the reasons outlined above our review team gave Mueller Services a Compare Air Conditioning overall rating of 4.5 out of 5, ranking them as the industry leader when compared to our other top 5 reviewed air conditioning installation businesses in Adelaide.

Mueller Services review star ratings