Rite Price Heating and Cooling Review

Rite Price Heating and Cooling is an Adelaide based air conditioning installation company with over 20 years of experience. It is a family operated business in South Australia with great values, low prices, quality products and great expertise. They provide installation services in Adelaide metro area as well as rural areas.

This air conditioning company offers commercial and residential installation services, and are able to do maintenance and repairs post installation. Unlike other air conditioning installation Adelaide companies, Rite Price Heating and Cooling offers their services from Monday to Friday 9am-5pm and Saturday 9am -12pm, closed on Sunday. The Saturday option offers flexibility for those who work during the week.

Their installation services are relatively cheap and overall install high quality products and perform services in a professional manner.

Price

The Rite Price review team found that this air conditioning installation Adelaide has the relative cheapest prices out of companies listed in our top five.

Rite Price also willing to match the prices if a quote offered by a competitor company to a customer is considered genuinely like-for-like, being a truly equivalent installation. We found through our Rite Price review that they do not offer volume discounts to customers who install multiple units throughout their home.

The graph below depicts our review team’s evaluation of Rite Price’s cost effectiveness, relative to the other top Adelaide-based air conditioning installation companies we reviewed. Our team ranked Rite Price with an impressive 5 out of 5 for overall cost effectiveness, and this strong performance places them as one of the leading companies for cost effectiveness when compared to the other companies in our top five.

Rite Price Heating and Cooling Review graph on cost effectiveness

Quotation system

Just like most Adelaide based air conditioning installation companies, Rite Price offers free online quotes and are able to offer informal quotes over the phone. Online, customers only need to fill up the form with their contact details and requirements and they will come back with initial estimated price. Then they will ask more clarifying questions through email or over the phone or they will send to customer’s premises a company representative to be able to provide an accurate quote. One point to be wary of is whether the final quote includes or excludes GST, our team found that this clarification can avoid price shock. The on-site quote is free of charge and all quotes are subject to an on-site inspection.

The Rite Price review team found that initial response to a request for a quote was provided in a reasonable timeframe, however it took a relatively long time as compared to other companies to provide customers with a fulsome and final quote – points were deducted in our rating due to this.

The following image, taken from the Rite Price website, is the company’s online quotation form. The clear and uncomplicated format is easy to follow, allowing customers to simply insert their details into the form. This is an effective method of communication for quote enquiries for air conditioning installation.

Rite Price Heating and Cooling Review online form
( Source: https://ritepriceheatingcooling.com.au/ )

Financing

Adelaide based air conditioning installation company Rite Price has financing options available, currently interest free financing up to 1000 days to eligible customers. It is a simple application process and if customer meet the following criteria, approval can take only a few minutes.

  • 18+ year old
  • Australian permanent resident
  • Earning $25,000+ per annum; and
  • Have a clear credit history

And, are able to provide :

  • Email address
  • Phone number; and
  • Australian driver’s licence, Medicare card or Australian passport

Separate to this financing option, there is an option to discuss alternative methods of payment such as payment via instalments, whereby Rite Price will making the installation once the entire amount has been paid.

The image below, sourced from the Rite Price website, shows an interest free payment plan that the company has put in place, giving customers the financing option to pay over a period of 24 months.

Air conditioning installation Adelaide financing found by our Rite Price Heating and Cooling Review team
( Source: https://ritepriceheatingcooling.com.au/ )

Customer Service

Rite Price has been around for a few decades, and they understand their customer’s needs. This Adelaide based air conditioning installation company are willing to provide their customers with the best possible solution at most competitive prices. They strive to give support every time the customer needs it.

Unlike the majority of air conditioning installation Adelaide companies, they provide a lengthy 7-year manufacturer warranty and 10-year installation warranty, which gives their customers a peace of mind.

Our review team gave Rite Price a rating of 6.5 out of 10 for the company’s customer service by phone and by email. The graph below demonstrates how this performance for customer satisfaction via both phone and email was not quite as impressive when compared to the other companies we reviewed in the Adelaide air conditioning installation market.

Air conditioning installation Adelaide review team customer service ratings

In the graph below we can see that Rite Price were generally quick to acknowledge receipt of an initial email request within 6 – 24 hours, whilst providing a full quote for customers within a more moderate 2 – 4 day time frame. When viewed relative to the top 5 air conditioning installation companies in Adelaide, Rite Price generated a generally quick response time when replying to initial email requests and a generally medium response rate when replying to quote enquiries.

Rite Price Heating and Cooling Review team response times

In terms of the customer service of Rite Price’s sales team, the Rite Price review team noted that staff was polite and helpful. As mentioned above, points were deducted for the delayed response time to an email request for a quote.

It is worth noting that this Adelaide based air conditioning installation company has been reviewed a large number of times on True Local with average rating score of 3.5 out 5 and dozens of Google reviews with an average rating score of 4.4 out of 5.

The image below compares the top 5 Adelaide air conditioning installation companies based on customer service, as well as their speed in responding to customer requests. For overall customer service the Rite Price review team gave them a rating of 3.4 out of 5, delivering a high level of customer service. When it came to reviewing their response time to customer enquiries the review team classified them as having, on average, a fast response rate, putting them in equal second position when compared to the response rates of the other 4 top-rated Adelaide companies.

Rite Price Review customer service holistic ratings

Product range

Rite Price Heating and Cooling have a wide range of products and models to choose from. They install all types of split systems and ducted air conditioning. The Rite Price review team found that Mitsubishi Electric their premium brand but they also stock and install brands like Braemar, Samsung, Toshiba, Carrier, Hitachi, Coolair and Actron Air.

Rite Price Heating and Cooling products range include:

  • Ducted Reverse cycle
  • Inverter split system
  • Multi unit split systems
  • Ducted heating and cooling, and
  • Ducted evaporative systems

The Rite Price Heating and Cooling review team found this Adelaide based air conditioning installation company installs both residential and commercial air conditioning units and systems. They also can help customers find ideal and unique solutions that will reflect individual needs and budget.

The brands in the following image taken from the Rite Price website are a selection of the world-class quality brands that Rite Price has in stock.

Brands found from the Rite Price Review team
( Source: https://ritepriceheatingcooling.com.au/ )

Technical expertise and experience

Rite Price Heating and Cooling has been around for over 20 years. They employ 100 fully qualified and professionally certified technicians with years of experience, extensive knowledge and expertise.

The Rite Price review team found a number of options available for their customers.
If customers are looking for a ducted reverse cycle systems, Rite Price technicians will personalize it for them making sure there is no more cold or hot spots left in their houses, in order to reduce the customer’s energy bill and increase their comfort.

If customers have a tighter budget and are interested in a wall hung split system, the Adelaide based air conditioning installation services company Rite Price will assist customers to choose the best option suits your home.

Unlike other competitors in the market they are willing to install air conditioners systems in apartments, subject to Owners Corporation approval being granted.

The image below emphasises that Rite Price has 25 years of experience in air conditioning installation. With so many years experience in this industry, Rite Price is a company that instils confidence in South Australian customers of its ability to cater to their specific needs, with an emphasis on customer service.

Rite Price Heating and Cooling Review additional image
( Source: https://ritepriceheatingcooling.com.au/ )

The Rite Price review team positioned Rite Price as currently the fourth best air conditioning installation company based in Adelaide and South Australia region.

Our Rite Price review team have spoken to the company representatives for a number of occasions and concluded that response for technical questions were very strong. Their installation services are relatively cheap and overall install high quality products and perform services in a professional manner.

Rite Price was awarded an overall Compare Air Conditioning rating of 3.5 stars out of 5 by the review team, as displayed in the image below, securing them a place amongst our top 5 rated Adelaide-based air conditioning installation companies.

Our Rite Price Heating and Cooling Review team star rating