ScottsAir Review

ScottsAir is an Adelaide based air conditioning installation company, one of the largest air conditioning installation companies in Adelaide and South Australia. It has been established since 1966 and since that time the company has been a family run business. ScottsAir is willing to service customers in Adelaide and close to all South Australia region. The Adelaide based air conditioning installation company offers commercial and residential installation services but unlike other four selected companies, ScottsAir do not do repair units. The ScottsAir review team positioned ScottsAir as a third top company. In reviewing this company, our team have considered all the factors which we consider to be relevant to customers, including price, customer service, financing options, professional performance and expertise. ScottsAir trading hours are from Monday till Friday. They do not offer any services on weekend.

They install high quality products and provide a professional services and offer sound technical expertise.

Price

ScottsAir is one of our top five rated air conditioning installation Adelaide companies. Our ScottsAir review team found this Adelaide based air conditioning installation company to be one relatively more expensive compared to the other companies in our top 5. ScottsAir are very confident in charging the best value for what they offering; quality products and services. While they are relatively expensive compared to our top 5, they are within the normal range as compared to the wider market. They also have some promos offered from time to time, mainly off season. This Adelaide based air conditioning installation company tries where possible to tailor the optimal solution for your home. Our ScottsAir review team also found that this company does not offer volume discounts customers who install multiple units throughout their home.

The graph below sets out the relative cost effectiveness of our top 5 Adelaide based companies. Our review team rated ScottsAir 3 out 5, which was a strong performance, but overall less cost effective relative to our other top 5 Adelaide companies.

ScottsAir Review of cost effectiveness

Quotation system

The Adelaide based air conditioning installation company ScottsAir provide quick, free quotes, either online or over the phone, however unlike other air conditioning installation Adelaide companies they will charge $150 for having someone to quote on-site which will be deducted from the final invoice if proceed with installation.
The ScottsAir review team got negative initial response for the quote request justified that they are not servicing our chosen brands, however as soon as we opened to other suggestions they replied within 24 hours.

The image below taken from the ScottsAir website is the company’s online form, which is clear and easily understandable and a quick way to get in touch with the company about any question you may have.

ScottsAir Review online review
( Source: http://scottsair.com.au/ )

Financing

The Adelaide based air conditioning installation company ScottsAir offers financing options for those who would prefer not to pay the entire amount upfront. They note however that some fees apply to this type of arrangement.

Customer Service

Our ScottsAir review team noted a number of 5 out of 5 customers reviews on Google and also testimonials listed on ScottsAir website. We found that this company generally receives strong reviews on public forums.

The graph below shows that our review team rated Scotts Air’s customer service by phone as 7 out of 10, and 6.5 out of 10 for customer service by email. This was a relatively strong performance against the Adelaide installation market, particularly with respect to customer service by phone, but was not quite as impressive as our other top 5 Adelaide companies.

Our air conditioning installation Adelaide customer service ratings

This Adelaide based air conditioning installation company are a family business run by 3rd generation. You can tell that customer satisfaction is an emphasis within the sales team and a key ingredient to their success as a business and longevity. As part of our ScottsAir review we spoke with their sales staff over the phone a number of times, and found them to be helpful, professional and confident.

The graph below indicates the response times following a request for a quote. Our review team found that ScottsAir generally acknowledge receipt of an online request within 6 – 24 hours, and also provide the customer with a quotation within that same period. This ranked them well against our other top 5 Adelaide based companies.

Our ScottsAir Review response times

The team was particularly polite to our review ScottsAir review team, and were able to respond to our questions competently and efficiently. This was helpful particularly for those who are coming from a low knowledge base in terms of products and systems that would suit their home. However, points were deducted for a slightly delayed response.

As the image below demonstrates, we ranked Scotts Air 3.4 out of 5 overall for customer service, with a fast response time.

Air conditioning installation Adelaide company ScottsAir review of customer service

As with most air conditioning installation Adelaide companies, they provide 5 years manufacturer’s warranty and 5 years installation warranty. This was confirmed over the phone, though we note that their website states that a 10 year warranty of installation and parts and labour are available.

The image below taken from the ScottsAir website, is a customer testimonial, with positive feedback about the customer experience.

ScottsAir Review customer testimonials
( Source: http://scottsair.com.au/ )

Product range

ScottsAir is an air conditioning installation company in Adelaide have a wide range of products and models to choose from. The ScottsAir review found that ScottsAir generally recommend using Panasonic and Daikin as good split system brands, and Actron for a cheaper option if you installing a split system in an investment property and trying to save costs. In fact they are leading retailing providers for Panasonic nationally. ScottsAir also stock brands like Brivis and Metalflex.

Scott Air are offers to install an extensive range of air conditioning system, including:

  • Ducted Reverse cycle
  • Inverter split system
  • Multi unit split systems
  • Ducted heating and cooling
  • Ducted gas heating; and
  • Ducted evaporative systems

The ScottsAir review team found that Adelaide based air conditioning installation company ScottsAir willing to install both residential and commercial air conditioning units and systems.

If you’re building a new home there are many advantages why people should include air conditioning from the start and here ScottsAir offers to design and integrate air conditioning system into new home. This generally can save customers money for additional insurance as it will be covered by builder structural warranty, eliminate pipe and ducting cabling work and provide customers with peace of mind that air conditioning system meets all relevant Australian building codes.

Technical expertise and experience

The ScottsAir has been around for over 45 years. We found this to be particularly impressive. They are a very experienced air conditioning installation company in Adelaide. They employ fully qualified and professionally certified people with years of experience.

They try where possible to find a good solution that suits the customer’s needs, lifestyle and home. Unlike other air conditioning installation companies in Adelaide they install air conditioners systems in apartments, however customers must be aware of strata requirements and obligations and consider receiving owner’s corporation approval prior to installation.

Our view is that customers can have peace of mind knowing that ScottsAir have been in the industry for so long. They offer warranty not only for labour but also for the parts and components.

ScottsAir Review additional images
( Source: http://scottsair.com.au/ )

In conclusion, ScottsAir review team found that ScottsAir provides professional and reliable services. Although they were ranked third leading company in Adelaide and South Australia region by our ScottsAir review team. They provide reliable and high quality services. They install high quality products and provide a professional services and offer sound technical expertise.

Our review team rated ScottsAir as the 3rd best Adelaide-based air con company, giving it a holistic overall rating of 4 out of 5 stars.

ScottsAir Review star ratings