Price
During our National Heating and Cooling review we found that they offered great value in terms of their price points. The company generally offer extremely cost-effective solutions for their installations and repairs. Additional to this, our team noted that National Heating & Cooling offer certain deals such as letting their customers know about key cash back promotions available through their manufacturers. These manufacturers generally release their promotions during the winter months and National Heating & Cooling are able to facilitate specials offers during this period. This is therefore the time National Heating & Cooling recommend most as best to look at receiving a deal or a reduced price during installation.
Furthermore, our team noted that the Melbourne and Geelong air conditioning installation company, National Heating & Cooling are able to offer volume discounts on certain installations depending on the specifics of the job. Also, they are open to price matching quotes from competitors as long as the details of the job are like for like.
The below graph illustrates the cost effectiveness rating for the top 5 air conditioning installation companies in the Geelong area. Our Nation Heating & Cooling review team gave the company a solid 4 out of 5 for cost effectiveness. This rating is extremely strong and places National Heating & Cooling similarly when compared to our top-rated companies in the Melbourne and Geelong region.
Quotation system
The quotation system the Melbourne and Geelong air conditioning installation company, National Heating and Cooling follow includes offering free on-site quotes and free digital quotes. Our team noted that the business does not generally offer initial quotes over the phone. The initial online quotes that National Heating & Cooling give are clear and concise and allow for easy comprehension. They include recommendations for models and rough price estimates. We found the National Heating & Cooling’s on-site quotes to be easy to follow and comprehend when compared to our top 5 air conditioning installation companies in the area. Their overall quotes were quite reasonable and are generally quite accurate in terms of estimated cost.
The form below shows the online form National Heating & Cooling offer via their website. The form allows customers to select their enquiry type, whether it be a general question or quote request.
( Source: https://nationalhc.com.au/ )
Financing
Our National Heating & Cooling review noted that the air conditioning installation Geelong and Melbourne business offer options of finance to their customers through a third-party provider. They offer a 24-month interest free period on selected installations and the team at National Heating & Cooling are able to discuss further details of this during the quotation process.
Customer Service
Throughout the process of our National Heating & Cooling review we found the company’s employees to have a friendly demeanour that translated well over the phone. The Melbourne and Geelong air conditioning installation company’s staff were polite and helpful, and we were immediately able to speak to someone over the phone during our multiple test calls. Furthermore, National Heating & Cooling have their email listed on website along with their online enquiry form. These links make the business feel accessible to the customer and allow for direct lines of communication between the business and its clients.
Furthermore, our review team were impressed with the general response rate given to initial enquiries. The Melbourne and Geelong air conditioning installation company National Heating & Cooling had one of the quickest response rates when compared to our top 5 air conditioning installation companies, generally replying within a 24-hour period to initial enquires, and sometimes as quickly as just a few hours. Additionally, we noted during our National Heating & Cooling review that the business is generally open Monday to Friday and do not offer weekend availability.
The image below, taken from National Heating & Cooling’s website gives an example of one of the businesses many complimentary customer testimonials.
( Source: https://nationalhc.com.au/ )
As demonstrated below, our National Heating & Cooling review team gave the company an 8 out of 10 for customer service satisfaction via email and a 7 out of 10 for phone interactions. This rating places the business in a similar rating to our top 5 Geelong air conditioning installation companies in this regard.
As shown in the below graph, our National Heating & Cooling review team have ranked the general response time taken by our top 5 installation companies when replying to initial email and quote requests. Our review found that the air conditioning installation Geelong and Melbourne company, National Heating & Cooling usually respond to online requests within a speedy 0-6 hours and are generally able to send a quote out within 48-84 hours.
The image below shows the general customer service and repose times of our top 5 rated Geelong air conditioning installation companies. Our review team gave National Heating & Cooling 3.8 stars out of 5 and found they had a medium general response time.
Product range
During our National Heating and Cooling review, we found the company are able to expertly install and repair a wide variety of air conditioning systems. The company’s two main supported brands are Fujitsu and Panasonic and they are able to offer a great deal of knowledge and information on them. The Melbourne and Geelong air conditioning installation company, National Heating and Cooling, are however, well versed and able to install and repair a variety of other high-quality brands such as; Bramer, Actionair, Brivis, Coolair, Lennox and many more.
The image below shows the huge assortment of manufactures National Heating and Cooling are able to expertly install and repair.
( Source: https://nationalhc.com.au/ )
Technical expertise and experience
Our National Heating & Cooling review found that even though the Melbourne and Geelong air conditioning installation company is one of the newer companies, they offer excellent levels of technical expertise and industry experience. Their team are able to expertly discuss, recommend and install various types of air conditioning units tailored to their customers specific requirements.
Our National Heating & Cooling review noted that the company are able to install and repair systems such as inverter systems, split and reverse systems, multi systems, ducted heating and cooling, evaporative cooling, hydronic boiler heating and steam boiler heating.
National Heating & Cooling offer a 6-year workmanship warranty and have the ARC tick of approval that gives a licence to handle refrigerants and means they are certified as compliant with environmental regulations.
( Source: https://nationalhc.com.au/ )
Furthermore, we found that National Heating & Cooling offer rural installations and are only able to install in certain types of apartments. Their apartment installations come with specifications such as having an external walk on and access to your own switch board.
In conclusion, taking all the above categories into consideration, our review found the Melbourne and Geelong air conditioning installation company National Heating & Cooling scored consistently well across the board. Our Compare Air Conditioning team gave the company an overall 3.5 out of 5 stars, placing them in a strong position just outside our top 5 air conditioning installation companies in Geelong and Melbourne.
