Price
Our Sandhurst Airconditioning & Plumbing review, found the company has a slightly higher than standard pricing range on their air conditioners and installation services. The Sandhurst Airconditioning & Plumbing review found that the company only supplies and installs the leading brands Daikin and Mitsubishi Electric split system air conditioners. Daikin is generally a more expensive air conditioning product and this may be reflected in Sandhurst Airconditioning & Plumbing’s pricing.
The review team based the pricing on quotes received over the phone and via email from Sandhurst Airconditioning & Plumbing. However as with most air conditioning installation companies, it is best to have a free onsite quote conducted as to be more certain of the expected costing and installation requirements, before making a decision.
Sandhurst Airconditioning & Plumbing does not offer volume discounts, special deals and price matching as standard practise, due to their belief that their pricing is already competitive from the outset. As a Daikin specialist dealer, the company feels that they can offer much more in regards to knowledge, experience and protection than other companies.
This Bendigo-based air conditioning installation company was found to have slightly higher than standard pricing than other Bendigo air conditioning installation companies. The graph shows a comparison of our top 5 air conditioning companies and their cost effectiveness ratings. Sandhurst Airconditioning & Plumbing received a solid rating of 3 out 5 overall for their cost effectiveness, which is similar to two of the top 5 air conditioning companies.
Quotation system
At Sandhurst Airconditioning & Plumbing, a customer can receive a quote either over the phone, email or through the online contact form. Again it is important to note, that quotes are subject to change based on a free onsite assessment and this is standard practise for most Bendigo-based air installation companies. The Sandhurst Airconditioning & Plumbing review team found the phone to be the fastest way to receive a basic quote, however the Sandhurst Airconditioning & Plumbing team is also very responsive to email requests.
Quotes can also be requested via the Sandhurst Airconditioning & Plumbing website, where there is a simple online contact form, as see in the image below. The form is simple and quick and easy to fill out, however does not have a way to upload a floor plan with the message, like some other online forms of air conditioning installation companies in the Bendigo area.
( Source: http://sandhurstair.com.au/contactus.html)
As with most air conditioning installation companies, our review team generally recommends that customers follow up any email correspondence or request for a quote with a phone call. The phone call ensures that the email request was received and may possibly help the customer receive a response more quickly.
Financing
Sandhurst Airconditioning & Plumbing does not offer a formal financing plan for its customers. This was found by our review team to be similar practise to other Bendigo-based air conditioning installation companies. Payment is generally required on the day that the service is completed.
Customer Service
Our Sandhurst Airconditioning & Plumbing review rated this Bendigo-based air conditioning installation company with a solid level of customer service standards. Responses received from the Sandhurst Airconditioning & Plumbing were genuine and helpful, even on an initial phone enquiry. Customers are able to speak with an experienced and knowledgeable team member from the outset, and emails and online inquiries are generally answered by knowledgeable and technical staff members.
Our Sandhurst Airconditioning & Plumbing review team also found that the company’s email response times to inquires and quotes to be very fast. The Sandhurst Airconditioning & Plumbing review team found both the phone and email as very quick and easy methods to gain a quote. Answers given by team members both over the phone and via email show that they have a very knowledgeable and comprehensive understanding of the air conditioning industry.
Our Sandhurst Airconditioning & Plumbing review team assessed the customer service performances of the Bendigo-based air conditioning installation companies, focussing on the customer service provided by email and phone– with the results displayed in the graph below. Our Sandhurst Airconditioning & Plumbing review rated this Bendigo-based company with average scores in both modes of contact; scoring Sandhurst Airconditioning & Plumbing 6.5 out of 10 for their customer service by phone, and again 6.5 out of 10 for their response to customer email inquiries. The company scored lower than most of the top 5 companies for the Bendigo area in the customer service by phone and email categories.
In the Sandhurst Airconditioning & Plumbing review, phone calls were generally answered by knowledgeable and experienced staff members willing to help customers with their inquiries. The Sandhurst Airconditioning & Plumbing review team found staff members at Sandhurst Airconditioning & Plumbing to be friendly and professional from the first point of contact, whether by phone or online.
The graph below compares our top 5 Bendigo-based air conditioning installation companies on their email response times. Firstly, how long it generally takes to respond to a customer’s initial email request, and secondly, how long it normally takes to email back a prepared quote. Our Sandhurst Airconditioning & Plumbing Review found that the Bendigo-based company had one of the fastest response speeds in both categories, with their initial response time to an email request and response rate in providing customers with a quote on average being within 6 hours. The company’s response rates in both categories were faster than all of the top 5 companies in the Bendigo area, which is an impressive feat.
Our Sandhurst Airconditioning & Plumbing review gave the Bendigo-based company a solid score of 3.25 out of 5 for its overall customer service performance, a result in comparison which is slightly lower than all of the top 5 Bendigo-based air conditioning companies, however still reflects a good level of customer service standards.
Sandhurst Airconditioning & Plumbing services the city of Bendigo and can provide services to customers in the surrounding areas. The company only offers services during weekdays, from 8am to 5:30pm.
Online reviews for Sandhurst Airconditioning & Plumbing show customers with Sandhurst Airconditioning & Plumbing rate their experience and customer service satisfaction well, with reviews found on Google. The average satisfaction rating across this site is 3.3 out of 5 stars, which is a solid score. However our review team only found a few reviews on the one website for this company, in which the review team expected to see more reviews due to the length of time that the company has been in business.
The customer testimonial presented below is from the Sandhurst Airconditioning & Plumbing company’s Google page. The customer relates his positive experience with the company, making mention of amazing level of customer service and ethical practises he experienced. The customer was happy to recommend the company to others.
( Source: https://www.google.com/search?q=sandhurst+air+conditioning&oq=sandhurst+&aqs=chrome.4.69i57j0l7.6575j0j7&sourceid=chrome&ie=UTF-8#lrd=0x6ad759befbd491c3:0x65d3452e8d617798,1,,,)
Product Range
Sandhurst Airconditioning & Plumbing only supply and installs Daikin or Mitsubishi Electric as the company believes that they are some of leading and most quality brands around. The company makes no mention of any other brands of air conditioners that they supply and install, with only limited images of their brands shown on their website. As seen in the image below.
As Daikin specialist dealers, Sandhurst Airconditioning & Plumbing are focused on offering a high level of air conditioning services, by trying to provide the best advice, products, installations and support. As a Daikin dealer, the company is committed to delivering customised air conditioning solutions and trustworthy and reliable service.
( Source: http://sandhurstair.com.au/products.html)
Technical expertise and experience
Sandhurst Airconditioning & Plumbing is a specialist air conditioning installation Bendigo-based company that has been around for 20 years, employing 25 staff members, with a combined total of 139 years’ experience. The company believes that they are one of central Victoria’s most trusted air conditioning and plumbing service providers.
Sandhurst Airconditioning & Plumbing prides itself on being Daikin Specialist Dealers. Their professional advice is based on many years of experience, technical know-how and product knowledge. In order to ensure ultimate comfort, the company customises air conditioning solutions to meet the unique requirements of customers’ home or business space. Below is an image from the Sandhurst Airconditioning & Plumbing s’ website, with some of the air conditioning products that they supply and install.
( Source: http://sandhurstair.com.au/index.html)
Sandhurst Airconditioning & Plumbing also prides itself on being certified and registered, including holding a industry required ARC Tick and other industry certifications and licences as seen in the image from their website below.
Sandhurst Airconditioning & Plumbing offers a five year installation warranty on their workmanship and a 5 year manufacturer’s warranty. When customers purchase an air conditioner from Sandhurst Airconditioning & Plumbing they have the satisfaction of knowing that they purchased a quality product and have a long protection guarantee the installation workmanship.
The number of years that the installation warranties covers for our top 5 Bendigo-based air conditioning companies are presented below. Sandhurst Airconditioning & Plumbing’s installation warranty coverage is similar to two of the top 5 Bendigo-based air conditioning installation companies’ warranties in terms of years of coverage.
In summary, our Sandhurst Airconditioning & Plumbing review found that Sandhurst Airconditioning & Plumbing to be a specialist and experienced air conditioning installation company in the Bendigo area. The company offers a range of air conditioning services, from design to install and servicing and repair, which not all Bendigo-based companies offer the same.
The Sandhurst Airconditioning & Plumbing team offers customers basic quotes over the phone and more exact and detailed quotes after an in-home appraisal. The company also was found to have very fast email response times. The company however only offers a few different air conditioning brands, which limits potentials customers in their choice of air conditioners in terms of range and price. One of the brands, Daikin which Sandhurst Airconditioning & Plumbing supply and install is well known for its quality, however is more expensive than some of the other brands in the market and this is reflected in the company’s rating for cost effectiveness.
Our Sandhurst Airconditioning & Plumbing review team investigated the company on a number of categories and compared the scores with other Bendigo based air conditioning companies. Our review team rated Sandhurst Airconditioning & Plumbing as being just outside the top 5 Bendigo-based air conditioning installation companies. Sandhurst Airconditioning & Plumbing was found to be a great option for both commercial and residential customers in the Bendigo area, who require the design, supply and installation of heating and cooling systems.
Check out our Air Conditioning Installation Bendigo page for details about our top 5 companies in Bendigo.
