Sheer Climate Air Conditioning Review

Sheer Climate Air Conditioning are a Brisbane-based air conditioning installation company specialising in the installation and repair of air conditioning systems, including split- and multi-systems and ducted heating and cooling systems.

Our Sheer Climate Air Conditioning Review team rated the company in the top five air conditioning installation Brisbane-based companies, with a fast response rate to customer enquiries, detailed quotes and high standard of customer service and technical expertise.

Sheer Climate Air Conditioning was established in 2015 by a skilled and driven technician who decided to start his own business, after many years in the industry.

Our Sheer Climate Air Conditioning review rated the Brisbane based air conditioning installation company as a skilled and professional business, backed by years of industry experience until starting their own business in 2015.

Price

In our Sheer Climate Air Conditioning Review, we found the air conditioning installation Brisbane-based company to be competitive on price, offering some of the least expensive prices of our top 5 rated air conditioning installation companies in Brisbane. They are also open to price matching if a customer provides them with a like-for-like quote submitted in writing.

Our Sheer Climate Air Conditioning Review also found this company to be willing and open to helping customers access manufacturer cash back promotions if there are good promotions on at that particular time, demonstrating that they are very knowledgeable about about cash back options and current promotional deals being offered. Accessing these types of offers can provide additional value to customers, and ensure they are getting the best deal available in the market at the time of purchase.

The graph below displays our top 5 rated Brisbane-based air conditioning installation companies and how they rank in terms of cost effectiveness. Our Sheer Climate Air Conditioning Review rated the company with an impressive score of 5 out of 5 for overall cost effectiveness, a result that places them in equal top position, when compared to the cost effectiveness ratings of the other air conditioning installation companies included in our Brisbane-based top 5.

Sheer Climate review cost effectiveness graph image

Quotation system

This company provides a free on site, fully digital quotes that are highly comprehensive and detailed, including a complete breakdown of costs, financing options and warranties, separated by rooms and different areas. Their quote was easy to read and understand, and the breakdown of costs means that customers understand what they are getting for their money.

We note that quotes are subject to an onsite inspection, though this is obligation free and standard practices in the air conditioning industry in Brisbane, and Australia more broadly.

This air-conditioning Brisbane-based company was found by our Sheer Climate Air Conditioning Review to have fast response times to online email enquiries with the first response generally coming within a few hours and a written digital and detailed quote generally provided in 24 – 36 hours.

The images below are from the online quotation form that is featured on the Sheer Climate Air Conditioning website. In order to receive an instant quote customers must first answer a short series of questions about the type of installation they require. The questions are worded clearly and are easy to complete by simply selecting the relevant answer from the choices provided. The last step (“Step 4”), not pictured below, requires customers to simply insert their contact details so that Sheer Climate Air Conditioning staff can reply to their enquiries with a quote. It also includes a space for extra comments to add in case some aspects/questions were not addressed in the previous questions. What makes having pre-written questions, as opposed to only a blank space to write questions or comments, such a useful tool is that it prompts customers, who may be unfamiliar with the industry, to answer the questions that are most industry relevant. In this way, staff are equipped with the appropriate information needed to provide an accurate quote. A nice added feature of this online quotation form is the blue line at the top of the screen, tracking the customers’ progression through the pages of the form so that they can track their progress and stay motivated to finish the form till completion.

Sheer Climate Air Conditioning Review online quote
( Source for all three images: http://www.sheerclimateaircon.com.au/ )

Financing

Our Sheer Climate Air Conditioning Review found that this Brisbane-based air conditioning installation company provide financing options to customers, offering instalment payments over 30 months, with a 10% deposit of payment from the customer. This is particularly helpful to those companies who don’t have access to a large sum of funds upfront. The finance to their customers is offered through Certegy Ezi-Pay, a reputable and reliable company.

The following image, found on the Sheer Climate Air Conditioning website, presents this air conditioning installation company’s financing option. The payment plan being offered is through Certegy Ezi-Pay, which provides customers with the option of paying for their purchase over a period of time, in smaller fortnightly instalments, instead of in a single payment. Importantly, this is an interest free payment plan, so customers can make their payment without having to worry about ever paying interest. Whilst there are some extra fees for managing the account and processing payments, these are transparent so customers are made fully aware of how much they will ultimately be paying. The application itself is easy to complete and can be conveniently done online.

Our Sheer Climate review finance offering
( Source: http://www.sheerclimateaircon.com.au/ )

Customer Service

Our Sheer Climate Air Conditioning Review comparing the top five air conditioning installation companies in Brisbane, noted that Sheer Climate Air Conditioning is committed to prioritising customer service. This is demonstrated by their friendly and approachable staff and the personal touch they provide. The staff at Sheer Climate Air Conditioning are committed to ensuring they understand customers’ needs and requirements, while maintaining efficient service on price and response times to enquiries and quotes, high level of technical knowledge and expertise and providing reliable recommendations.

Our top 5 Brisbane-based air conditioning installation companies were evaluated based on the customer service they delivered through phone and email communication with customers, and our review teams’ findings are plotted on the graph below. Our Sheer Climate Air Conditioning Review gave this company a rating of 7 out of 10 for their customer service performance when responding to email enquiries. Whilst this result indicates a high level of satisfaction, this was more moderate to the levels of customer service satisfaction experienced by our review teams through their email correspondence with the other companies in our Brisbane-based top 5. When it came to phone communication, our review team gave Sheer Climate Air Conditioning a commendable rating of 8 out of 10, which was the equal highest rating for over-the-phone customer service awarded to a company in our Brisbane-based top 5.

Sheer Climate Air Conditioning review customer service ratings

In our Sheer Climate Air Conditioning Review we found the company are rated by its customers in True Local, Google and Facebook with a 5/5 customer service rating, with the staff rated as friendly and approachable, knowledgeable and able to provide reliable recommendations.

The graph below outlines the time it took for our top 5 Brisbane-based air conditioning installation companies to respond to initial email requests, as well as to quote enquiries. Our Sheer Climate Air Conditioning Review found that the company generally acknowledge an initial email request within 6 to 24 hours of having received it. The graph illustrates that this was a medium response rate, when compared to the response times of the other companies in our Brisbane-based top 5. Customers had to wait slightly longer, generally between 1 to 2 days to receive a quote in response to their quote enquiry, a rate of response which can also be considered mid-range, relative to our other top 5 companies in the Brisbane-based air conditioning installation market.

Air conditioning installation Brisbane response time graphs

Their response times to enquiries and quotes were found to be fast and efficient, with the first phone call answered by a friendly, skilled and knowledgeable staff member at the first point of contact, questions answered immediately, with staff clarifying customers; needs in detail to ensure full understanding of their requirements. Quotes and written information are generally provided on the same day with up to a 24 hour turn around time for detailed quotes provided to the customer.

Below is a snapshot of the broader Brisbane Comparison Table found on our Compare Air Conditioning website. The Comparison Table compares our Brisbane-based top 5 companies on a range of factors, and in the two rows shown below the factors for comparison are customer service and response times. Our Sheer Climate Air Conditioning Review gave the Brisbane-based company a rating of 3.8 out of 5 for overall customer service performance, a solid result relative to the broader air conditioning installation market, though not quite as strong as the scores of our other top 5 Brisbane-based companies. Our Sheer Climate Air Conditioning Review were extremely pleased with the company’s speedy response times to customer enquiries, classifying their rate of response as being “fast” – this ranked Sheer Climate Air Conditioning in second place for response times, compared to the other Brisbane-based air conditioning installation companies in our top 5.

Our Sheer Climate review overall customer service ratings image

In our review of their website, we noted that Sheer Climate Air Conditioning emphasise their high values of trustworthiness, honesty and reliability, with a sincere commitment to building long term relationships with their customers to ensure a high level of quality service is provided over the life of the business relationship. There was nothing in our own review which we found contradicted this statement.

The image below is one of the many positive customer reviews featured on the Sheer Climate Air Conditioning website. When reading the testimonials, a pattern emerges from the recurring references to what customers most value about the Sheer Climate Air Conditioning experience. This is exemplified in the testimonial below, where the customer highlights two such recurring themes: customer service and competitive pricing.

Customer testimonials from our Sheer Climate review
( Source: http://www.sheerclimateaircon.com.au/ )

Product range

The air conditioning installation Brisbane company, Sheer Climate Air Conditioning, has a diverse range of products to suit their customers’ needs including Daikin, Mitsubishi Electric, Fujitsu, Panasonic, Carrier and Toshiba, with our Sheer Climate Air Conditioning Review finding they recommend Fujitsu when installing air conditioning systems in Brisbane.

Sheer Climate Air Conditioning is highly qualified to install and supply a wide range of air conditioning brands, a selection of which are shown in the image below. With this in mind, the Brisbane-based company emphasises that it is an authorised Panasonic specialist (see image below), meaning that Panasonic are its preferred air conditioning supplier. Sheer Climate Air Conditioning’s preference for recommending the Panasonic brand implies its confidence in the quality of the Panasonic products. It also suggests that Panasonic have likewise placed their trust in Sheer Climate Air Conditioning’s ability to install Panasonic air conditioning systems at the highest quality. The image of the five star Canstar rating (below) reinforces Sheer Climate Air Conditioning’s claim that Panasonic is a top rated air conditioning brand, as Panasonic was the only air conditioning brand to achieve five stars by Canstar for overall customer satisfaction with its products.

Sheer Climate Air Conditioning review image for brands installed
( Source for all three images: http://www.sheerclimateaircon.com.au/ )

Technical expertise and experience

Sheer Climate Air Conditioning were found by our Sheer Climate Air Conditioning Review to have a high level of technical expertise and experience, back by many years in the industry.

The Brisbane-based air conditioning installation company provides services in the installation and repair of split-systems, reverse-systems, multi-systems and inverter-systems for ducted heating and cooling air conditioning systems. They also have the ARC tick certification with means they are licensed in handling refrigerants – this is the necessary licence required to install air conditioning in Australia.

They provide services in the Brisbane, Gold Coast and Sunshine Coast areas, servicing both residential and commercial properties and apartments, depending on the body corporate, as well as housing developments and offer a 5-year installation and manufacturing warranty for products and services.

In our Sheer Climate Air Conditioning Review we found the Sheer Climate Air Conditioning staff to demonstrate impressive technical expertise and knowledge, rating them in the top 5 air conditioning installation companies in Brisbane.

The image below is one of Sheer Climate Air Conditioning’s special offers promoted on its website. The deal is that when a customer gets an instant quote from Sheer Climate Air Conditioning they will receive a $50 discount off air conditioning installations, repairs and services.

Sheer Climate review promotions
( Source: http://www.sheerclimateaircon.com.au/ )

In summary, our Sheer Climate Air Conditioning review rated the Brisbane based air conditioning installation company as a skilled and professional business, backed by years of industry experience until starting their own business in 2015. They provide a high level of technical know-how and service, provide detailed and knowledgeable recommendations and quotations on the installation and repair of air conditioning systems, demonstrate fast response times to customers and a commitment to understanding and delivering to their needs and requirements.

The final comparison factor on our Brisbane Comparison Table is our overall Compare Air Conditioning Rating: our review team considers many relevant decision making factors and awards an overall rating out of five stars. Our Sheer Climate Air Conditioning Review gave the Brisbane-based company a Compare Air Conditioning rating of 4 out of 5 stars, as seen in the central column of the image below. This impressive score puts Sheer Climate Air Conditioning in equal second place, when compared to the results of our other top 5 companies in the Brisbane-based air conditioning installation market.

Our Sheer Climate review star rating

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