Advanced Air NT vs Sam Eyles

Summary

Offering good customer service, competitive pricing and strong response times Advanced Air NT andSam Eyles Refrigeration & Air Conditioning are, respectively, the first and fourth rated companies in Darwin following our team’s research and assessment.

While slightly more expensive in pricing, our Sam Eyles Refrigeration & Air Conditioning Review team were impressed by the staff’s questioning skills, which were utilised to determine the best recommendations for their customers.

Both companies have extensive knowledge with Sam Eyles Refrigeration & Air Conditioning backed by over 20 years of experience in the area. Advanced Air NT have just under 20 years of experience but, in that time, have managed to build a business with great customer service and technical knowledge.

Price

Advanced Air NT rated well in cost-effectiveness, receiving a rating of 4 out of 5, ranking the Darwin-based air conditioning installation company in equal second place when compared to its competitors in our top 5 recommended companies for the region. Sam Eyles Refrigeration & Air Conditioning’s cost-effectiveness was rated with 3 out of 5, which placed them in equal third position amongst the top 5 Darwin based companies. Compared to the rest of the top 5 Sam Eyles Refrigeration & Air Conditioning’s prices were at the upper end of the scale but in relation to the wider market they offer competitive pricing.

Advanced Air NT’s prices, while competitive generally fall in the medium range when compared to others in our recommended top 5 air conditioning installation companies in Darwin. They are however, very transparent in their costings, offering a detailed quote that includes any unexpected charges. Sam Eyles Refrigeration & Air Conditioning also set out any costs involved in their comprehensive and well-itemised quotes.

Both companies are willing to offer volume discounts to customers where multiple units are purchased at once. They do not, however, price matching or offer deals and promotions. Advanced Air NT quote at the best and lowest price they can offer, but are willing to discuss this pricing to some extent with their customers.

Sam Eyles Refrigeration & Air Conditioning may not offer deals but they do try and give the best prices they can. As mentioned, they do volume discounts for customers, adjusting the price per unit where multiple units are purchased at once.

Customer Service

Rated for customer service experienced over the phone with a 7 out of 10, Sam Eyles Refrigeration & Air Conditioning’s staff asked astute questions and were friendly and knowledgeable. While Sam Eyles Refrigeration & Air Conditioning’s staff was helpful, Advanced Air NT’s rating of 8 out of 10 for customer satisfaction experienced over the phone places them in equal first on this criteria, indicating a higher level of customer service.

Advanced Air NT’s rating of 9 out of 10 for customer satisfaction experienced via email ranks them in first position as well for this category. Their follow up enquired if the customer had received the quote, and they send further emails enquiring if the customer wants to proceed with the installation project. Sam Eyles Refrigeration & Air Conditioning scored a 7.5 out of 10 for their email responses, with staff eager to assist, clarifying customer needs and ensuring they understood specific requirements. Sam Eyles Refrigeration & Air Conditioning’s team followed up with concise, well-itemised and detailed quotes.

Of the two, Advanced Air NT have very fast response times, sending out quotations generally within a 6-hour time period which is the fastest across our top 5. Sam Eyles Refrigeration & Air Conditioning’s responses received a ‘slow’ rating, with them generally taking 2 – 4 days to acknowledge an online request for a quote, providing the quote within around the same time period.

Advanced Air NT and Sam Eyles Refrigeration & Air Conditioning do not provide financing options to their customers. We did note, however, that Advanced Air NT is currently looking into options to do so.

Both companies provide their customers with free on-site quotes, with no extra fee charged upfront to the customer. Sam Eyles Refrigeration & Air Conditioning can provide an approximate quote over the phone, which is subject to change upon site inspection after which a fully digital quote is provided. Bothservice rural areas, and do not normally charge the customer for their travel time to these rural locations.

Expertise

Sam Eyles Refrigeration & Air Conditioning are backed by over 20 years of experience in the area with Advanced Air NT having just less than 20 years of experience behind them. Both have strong technical knowledge and expertise, working on both commercial and residential properties, including apartments.

Both service and install products including split, reverse, inverter and multi-systems, and ducted heating and cooling systems. Heating systems are not, however, recommended due to the humid climate in Darwin. Evaporative systems are not offered by either company. Sam Eyles Refrigeration & Air Conditioning Review suggest more suitable alternatives to reverse cycle systems, advising against them.

Each company has the ARC tick of approval, an industry standard giving them a license to handle refrigerants.

Advanced Air NT and Sam Eyles Refrigeration & Air Conditioning back theirproducts with a 5-year system warranty and a 5 year warranty on installation and workmanship. With Advanced Air NT offering Panasonic products that come with a 5-year installation warranty.

Both are experienced and with competitive pricing, making Advanced Air NT and Sam Eyles Refrigeration & Air Conditioning good choices for air conditioning installation and repairs in the Darwin region. Advanced Air NT’s competitive pricing and service put them slightly ahead, although both are worth contacting with Sam Eyles Refrigeration & Air Conditioning running their sales prior to Christmas.