The Heat Shop vs North West Airconditioning

The Heat Shop

North West Airconditioning


Customer Service

Compare Air Conditioning Rating


The Heat Shop
  • Cheap prices
  • Good response time to email request
  • Fast response times
North West Airconditioning
  • Affordable pricing
  • Flexible pricing options
  • Special deals and promotions


The Heat Shop
  • No deals during off season months
  • No weekend availability
North West Airconditioning
  • No weekend availability
  • Small service area-no rural
  • Medium to slow response times


North West Airconditioning were established in 1998 and they received a solid and strong rating of 3.5 out of 5 stars, in comparison to the other Geelong-based air conditioning installation companies. This overall score placed them just outside of the top 5 air conditioning installation companies in Geelong.

The Heat Shop, who have been running since 1985, were rated the top Geelong air conditioning installation company by our review team, based on a number of factors including price, customer service and response time. They scored 4.5 out of 5 stars overall.

With these ratings considered there are areas in which North West Airconditioning came close to meeting The Heat Shop’s high benchmarks. Both companies received perfect scores for pricing and came very close in their overall customer service rating, with The Heat Shop being only 1 point ahead of North West Airconditioning.

Both companies would be solid choices if you were looking for a Geelong based installation company.


The Heat Shop

North West Airconditioning

Free on-site quote

Volume discounts

Deals and promotions

Price Matching

Financing availability

The Heat Shop and North West Airconditioning reviews found they both offer comparative prices on their products and services. This pricing is generally lower than standard market prices, making it more affordable. Due to this both The Heat Shop and North West Airconditioning scored a perfect 5 out of 5 in terms of their pricing model.

While The Heat Shop offer consistently good value across their range of services they do not offer any brand specific deals. North West Airconditioning advertise their manufacturers’ promotions and deals on their website and Facebook page. Their team will list any promotions on offer at the time of the quote to ensure their customers get the best deal.

Both companies are open to price matching competitor quotes and will consider volume discounts for multiple unit purchases. Like many other companies certain discounts are at the discretion of the team, but it may assist customers to ask about them rather than waiting for them to be offered. As both companies begin negotiations with affordable and reasonable pricing there may not always be more discounts on offer and many promotions are only offered in the quieter seasons.

As well as providing a free on-site quote The Heat Shop, if they have pictures and measurements, can generate a free, fully detailed, digitalised quote.

Unusually for the Geelong market, North West Airconditioning also offer the option of interest financing to assist in the payment of customer accounts. The Heat Shop does not offer this and will expect payment when the work is complete.

Customer Service

The Heat Shop

North West Airconditioning

Clear quote

Weekend availability

Customer service rating by phone


Customer service rating by email


Response time to acknowledge request

24 - 48 hours
2 - 4 days

Response time to provide quote

24 - 48 hours
> 4 days

Online ratings / reviews


Part of The Heat Shop’s high customer service rating, 8 out of 10 stars for both service via phone and email, is their efficiency in replying to customer enquiries. Some companies outside of the top 5, including North West Airconditioning took 2 to 4 days in answering a quote request with the quote itself taking over 4 days to generate. This may be due to company structure or size and delivery of the quote may be accelerated via a follow up call.

Otherwise the team at North West Airconditioning were helpful and clear in their responses when dealing with customer inquiries. Team members conveyed a good level of technical understanding of their industry and the products they offer. For customer service via phone they were awarded 7 out of 10 stars and 6.5 out of 10 via email. Overall they scored 3.3 out of 5 to The Heat Shop’s 4 out of 5, which are both solid scores.

In terms of warranty, The Heat Shop offers 5 years to North West Airconditioning’s 6. These are about standard for the Geelong market.

The Heat Shop do not offer initial quotes over the phone but rather prefer a digital method where they can see pictures or floorplans to ensure accuracy. North West Airconditioning will provide a simple, basic quote over the phone, with a more detailed one including cost breakdown of different makes and models of air conditioners, via email. Customers can also send through their house plans or book an appointment with North West Airconditioning’s design team for a no obligation onsite assessment of the customer’s home.

Both companies have strong online reviews and ratings, also offering a range of quality brand names, with The Heat Shop having a preference for Daikin units.


The Heat Shop

North West Airconditioning


Commercial and residential

ARC Tick

Year established


Installation warranty


With 20+ years’ experience, North West Airconditioning and The Heat Shop offer strong technical expertise and knowledge. Their technicians are qualified with a wealth of industry experience and can assist with creating the best-suited installation solution for their customers’ needs.

Both offer commercial and residential work, including apartments and are covered by the industry standard ARC tick. The Heat Shop is able to complete their services in areas surrounding Geelong, which is handy for those in rural locations.

While The Heat Shop come in first for the Geelong area, North West Airconditioning has a lot to offer, with affordable and flexible pricing and a great range of air conditioning solutions. North West Airconditioning also provide choices of heating and cooling systems rather than the standard air conditioning products. Furthermore they offer financing, which is not standard in the Geelong market, but would be helpful for customers who need assistance in this area.

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