Superheat Review

Price

Our Superheat review found this Hobart-based air conditioning installation company to offer competitive pricing on the air conditioning products and services they provide. Their pricing rates on installation of air conditioning units are generally on average or below standard market pricing. However, when considering Superheat pricing, it’s important to note the brand the company is mainly dealing with commercial clients and the pricing range and style is different for each client.

Our Superheat review found that the company does not offer price matching nor discounts for multiple unit purchases. This may be due to the fact that the company deals mainly with commercial jobs, in which are subject to a different pricing scale and are generally quoted as a package price.

As part of our Superheat review, the cost effectiveness of the company was investigated, and then compared with our top 5 Hobart-based air conditioning companies, seen in the graph below. Superheat was found to have a standard or lower than average price range. Our review team gave the company a great rating of 4 out of 5 for overall cost effectiveness and is comparable with 3 of our other Hobart-based air conditioning installation companies in our top 5.

Quotation system

Superheat can be contacted via phone, through an office number, via email or by the online contact form, to request a quote from the company. Team members can give basic quotes over the phone, or via email. The Superheat team can also work off house plans, however they prefer to conduct an in-business free quote as an estimator can give a more exact quote.

The company’s online contact form from their website, as seen in the image below, can be used to request a call back from the company. The form is quick, simple and easy to fill out.

Financing

Our Superheat review found that this company has no formal financing option, with the full amount needing to be paid soon after installation or service; this is similar practise of most Hobart-based air conditioning companies.

Customer Service

Our Superheat review team investigated and assessed the company on its customer service, looking at number of factors influencing the level of customer service delivered. On completion of our review, Superheat was awarded with a standard level of customer service. The Superheat team were found to be friendly, knowledgeable, and polite, both on phone calls and email communications.

Our Superheat review gave this Hobart-based company an average score of 3 out 5 for its overall customer service performance, which is a lower rating than all of our top 5 Hobart-based air conditioning installation companies. This rating however is solid score, when compared against the customer service performances of the rest of the Hobart-based air conditioning installation companies.

During the review, our Superheat review team explored the customer service performance of many Hobart-based air conditioning installation companies, focusing on two main areas of customer communication; phone and email. The results for our top 5 air conditioning installation companies are presented in the graph below.

Our Superheat review rated this Hobart-based company lower than all our top 5 Hobart-based air conditioning installation companies in the phone category of customer service. In customer service by phone, Superheat received 6 out of 10 for their customer service delivery by phone, which is still a competitive rating for the Hobart market.

In the email customer service category Superheat received 6 out of 10 for their response to customer inquiries by email, which is lower than 4 of our top 5 Hobart-based air conditioning installation companies.

Our Superheat review team found Superheat’s team helpful and polite, as well as being experienced and knowledgeable. The team members displayed competency in answering questions and in providing easy to understand and clear answers.

The graph below compares our top 5 Hobart-based air conditioning installation companies on their response times to customer inquiries, specifically their response time to a customer’s initial email request for a quote and then the time for a prepared quote to be sent. Our Superheat review found that the Hobart-based company had a fast response time to initial customer inquiries and a medium response time when emailing back a prepared quote.

When responding to customer inquiries, Superheat staff members generally responded within 6 hours, which is a fast response rate and faster than all of our top 5 air conditioning installation companies. Their response rate in providing customers with a prepared quote was slower, with a response generally received between 2 to 4 days. This rating was similar to 1 of the top 5 companies and faster than 3 of the other top 5 air conditioning companies in the Hobart area. These rates ranked Superheat as a company with a medium speed rating in the comparison category of email response times.

The Superheat team pride themselves on being efficient, reliable and dependable and aim to provide their customers with great customer service. Their personalised service involves individual evaluations of each customer and their needs and then tailoring a custom designed solution to meet those needs.
Our Superheat review investigated online customer ratings for this Hobart-based installation company, featuring testimonials and reviews on Google. The company has a strong and competitive online rating from its customers online with an impressive rating of 5 out of 5. Customers commended the company on technical knowledge and workmanship, with customers generally reporting on the great service they received Superheat. It is important to note that the amount of reviews for the company is limited and Superheat only has reviews on one site, where as other Hobart-based air conditioning installation companies hold reviews across multiple sites.

There are no customer reviews or testimonials recorded on Superheat’s actual website, which is uncommon as generally most air conditioning installation companies will proudly display customer reviews on their website.

The customer testimonial below is from the Google review site, with the customer in the review below is clearly impressed by their service received and would choose to use the service again.

Product range

Our Superheat review found that the company supply and install high quality and energy efficient systems from the leading brand, Mitsubishi Electric, as in the image below from their website. The company’s partnership with Mitsubishi Electric has helped them to deliver heat recovery air conditioning into Tasmania. Heat recovery is where energy, which is generally expelled by the air conditioning process, is reused again to help lower energy bills.

Technical expertise and experience

Superheat employs a team of dedicated and enthusiastic technicians, who offer clients quality workmanship and custom design for their customers. The company values their team of technicians who fully certified and insured. Superheat holds an ARC certification, which is an industry recognised standard for air conditioning installation companies.
In addition to their head office in Moonah, the company has a satellite branch located in Launceston. From these two locations, Superheat can service the entire state from end to end. The company also has a duct manufacturing and light sheet metal fabrication workshop.
Superheat offers 5 years warranty on installation workmanship, as do most of the Hobart-based air conditioning installation companies and a standard 5 year manufacturer’s warranty. When customers purchase an air conditioner from Superheat, they have the satisfaction of knowing that they purchased a quality product, with a quality guarantee for the installation workmanship. However with commercial air conditioning packages, the warranty and repair terms may differ between jobs, so commercial customers are best to discuss these terms with the Superheat team at the time of quoting.

The number of years that the installation warranties covers for our top 5 Hobart-based air conditioning companies are presented below. Superheat‘s installation warranty coverage is comparable to 4 of the top 5 Hobart air conditioning installation companies warranties in terms of years of coverage.

In summary, our Superheat review found that the company is a solid option for commercial customers in the Hobart area who are looking for air conditioning installation. Superheat is a medium-sized company with a lot to offer, with reasonable pricing, supplying and installing a top air conditioning brand as well as offering a wide service area throughout Tasmania. Superheat is also great option for those customers whose priority is a company, whose staff who are knowledgeable, experienced and have the necessary technical skills. Although Superheat is not as flexible in it’s pricing as other larger Hobart-based air conditioning installation companies, however it’s many other great features make the company a solid choice for Hobart customers.

The company also has consist ratings and customer reviews online, with our Superheat Enterprises review finding them a great option for customers and rated them just outside the top 5 Hobart-based air conditioning installation companies.

Our Superheat review considered a comprehensive range of factors associated with a successful air conditioning installation company. These factors were assessed and the results compared against other Hobart-based air conditioning installation companies. Our Superheat review gave this company an overall Compare Air Conditioning Rating of 3.5 out of 5 stars; placing them just outside the top 5 Hobart-based air conditioning installation companies.