Bradmac Airconditioning Review

Bradmac Airconditioning is an air conditioning installation company in Melbourne, who offer and install a broad range of air conditioning systems to suit individual customer needs. They were founded in 1987 and have strong expertise and experience in the industry. Our Bradmac Airconditioning review team found this company to be very strong across a range of key factors, which we considered to be important to customers. Overall, we rated this company 3.5 stars out of 5, which was a strong rating compared to the rest of the air conditioning installation companies in the Melbourne market and rated just outside the top five air conditioning installation companies in Melbourne.

Bradmac Airconditioning has over 30 years of air conditioning industry experience, provide detailed itemised quotes with competitive prices, are willing to price match if the competitor quote is truly “like for like”. They help customer’s access manufacturer’s deals to reduce the costs and receive positive online customer satisfaction reviews as well offer excellent customer service standards. They install both residential and commercial air conditioning solutions and work with leading air conditioning brands, like Lennox and Panasonic with a high level of technical expertise and knowledge.

Overall, our Bradmac Airconditioning review team found that this company’s top points are:
• Their strong customer service, especially over the phone
• Consistently high online Google and Facebook reviews
• Their sales team can help customers to access available air conditioning manufacturer’s promotions, which the customers may be unaware of.

The BradMac Airconditioning quotes were found by our review team to be competitive on price and very detailed, meaning that there are no surprise or hidden fees.

Price

Our Bradmac Airconditioning review team found that this Melbourne-based air conditioning installation company has competitive pricing comparative to the rest of the Melbourne market. However, their pricing was not the absolute cheapest available option when looking at purchasing and installing an air conditioner.

The pricing model for this company however, is relatively consistent with other Melbourne-based air conditioning installation companies. Quotes are given with their best price at the beginning, with the quote being subject to change due to structural and installation factors. BradMac Airconditioning also does not offer volume discounts for customers looking to purchase more than one air conditioning unit.

Helpfully, this company is aware of the best promotions and deals available in the market from the manufacturers. The sales team are willing and able to assist customers to access these deals, which can help customers get better value for money and assist in deciding the best brands to suit individual customers.

Notably, BradMac Airconditioning is open to price matching, if an equivalent quote is truly like-for-like and can be negotiated based on individual basis. However, the condition with price matching is that the quote from a competing company would need to detail all the same inclusions and specifications and be truly like-for-like.

This company offers free on-site quotes, however its important to note that our BradMac Airconditioning review team found this is standard practice for air conditioning installation companies in the Melbourne market.

Our team rated BradMac Airconditioning in terms of its price effectiveness as 3.5 out 5 stars. The company rated well against the rest of the Melbourne air conditioning installation market. Even though Bradmac Airconditioning is outside of our top 5 Melbourne-based air conditioning companies, in relation to price, they were equivalent to other companies such as Coldflow and All Climate Solutions, and still found to offer a competitive price range.

BradMac Airconditioning review cost graph

Quotation system

This company’s quotation system is accessed online through the BradMac Airconditioning website or a verbal quote can be requested over the phone. As detailed further below, the email response time to quote requests can be a little slow, so the best way to ensure to receive a quote quickly, is to follow up any email request with a phone call or to contact initially by phone.

There is a “Request a Quote” box on the top of website, which when clicked on taking you to simple Request a Quote questionnaire or the BradMac Airconditioning team can be emailed directly using the email icon at the bottom of the site. However, the phone appears to be the best and most direct method of contact for this company, with the 1300 number appearing at the top of the Request a Quote questionnaire as well.

The BradMac Airconditioning online quotation form, shown partly below, is a straightforward and uncomplicated form, with space for customers to detail further information or ask specific questions and features a document upload space. Quick and easy, with a choice to provide more information, this online quotation form is helpful in attracting potential customers.

BradMac Airconditioning review online form
( Source: https://bradmac.com.au/contact/get-a-quote/ )

 

When using the online email contact system, our BradMac Airconditioning review team found their email response time to be slower than other Melbourne-based air conditioning companies, generally taking both more than four days to respond to a quote request and then more than four days to send a quote.

The BradMac Airconditioning quotes were found by our review team to be competitive on price and very detailed, meaning that there are no surprise or hidden fees. As with most Melbourne-based air conditioning installation companies, quotes are subject change based on an onsite inspection as there may be structural and installation factors which were not previously taken into account

Financing

Our Bradmac Airconditioning review team found that the company does not offer a formal financing plan. However, they offer a split payment option, where customers are able to pay for the installation in two payments. With 40% of the whole total paid on approval of the quote and the remaining amount to be paid on completion of the installation.

The BradMac Airconditioning website currently shows a current promotion which offers a finance plan, with a third party loan company for customers purchasing Actron Air air conditioning products only. The application for the finance links to a third party finance company online application form and application is subject to the terms and conditions of the finance company.

BradMac Airconditioning review financing
( Source: https://bradmac.com.au/promotions/ )

Customer Service

Our Bradmac Airconditioning review team found this Melbourne-based air conditioning installation company customer service to be strong, however rated lower than our top five Melbourne-based installation companies.

The company was reviewed on their customer service via phone and email. The BradMac Airconditioning customer service by phone was very strong, with communication with the sales team was possible immediately after initial contact with reception. Our review team found BradMac Airconditioning customer service staff over the phone to be friendly, helpful, eager to ask questions, as well as being very knowledgeable.

The email customer service response was a lot slower than our top five Melbourne-based installation companies, with the initial email response and further email quote taking generally more than 4 days. The graph below shows a comparison between the top 5 Melbourne-based installation companies on their response times. With the company’s slow response both in responding to a quote request as well as providing a quote, ranked BradMac Airconditioning as one of the slower air conditioning companies in the Melbourne based industry.

Response times for BradMac Airconditioning review

The BradMac Airconditioning hours of operation are the standard business hours Monday to Friday; however the showroom is open Saturday mornings. The installation and repair team also only work Monday to Friday business hours, however it may be possible for them to work during the weekend. Weekend work will only be considered in exceptional circumstances and is not standard practise.

The BradMac Airconditioning team will travel and install in Melbourne metro and surrounding areas as well as some rural areas. They perform installations and repairs as well as offering a huge variety of heating and cooling solutions.

Other online customer reviews of BradMac Airconditioning have shown that customers consistently rate their experience with the company highly. Positive customer reviews can be seen across multiple online website such as Google, Facebook and Word of Mouth. This is evidence that customers generally have a positive experience when dealing with BradMac Airconditioning.

The customer testimonials presented below from the Google review website showing customers happy with the service that they received. The Google page for BradMac Airconditioning records 4.4 out of 5 stars, with 31 reviews recorded.

BradMac Airconditioning review customer testimonial
( Source: https://bradmac.com.au/ )
Second BradMac Airconditioning review customer testimonial
( Source: https://bradmac.com.au/ )

 

There are however some negative reviews on each of the pages, however there are very few. Issues raised in these reviews were concerning lateness to appointments and work costing more than expected and communication issues.

Product range

BradMac Airconditioning installs many of the leading air conditioning brands. These include ActronAir, Braemar, Daikin and Mitsubishi Electric as featured below. They do however state on their website that they service and repair all kinds of air conditioners.

( Source: https://bradmac.com.au/brand/actronair/ )

Technical expertise and experience

BradMac Airconditioning was established in 1987, with over 30 years of being in the air conditioning business. Their technical abilities and experience is evident in the wide variety of air conditioning solutions they offer. Their website states proudly, as in the images below, their broad range of technical expertise and experience and that their technical team are qualified and licensed.

BradMac Airconditioning review brands
( Source: https://bradmac.com.au/support/about-us/)
Air conditioning installation Melbourne image
( Source: https://bradmac.com.au/)

 

Furthermore, the company offers 5 year installation warranty from the day of installation. The warranty is reliant on the customer performing the required servicing of the air conditioner, based on the BradMac Airconditioning team’s recommendations.

It is important to note that if the BradMac Airconditioning repair team make an onsite visit and find the fault is not related to the manufacturer, but related to the installation, they will not charge a site-fee visit and repair the air conditioner without charge. Our BradMac Airconditioning review team found the warranty timeframe and conditions are consistent with warranties of most Melbourne-based air conditioning installation companies.

In summary, our BradMac Airconditioning review team, found this Melbourne-based air conditioning installation company to be a well established Melbourne company. They offer great customer service standards both found by our review team and collaborated by online Google and Facebook reviews. The BradMac Airconditioning review team found the company to be a great option for customers looking to install an air conditioner, rating just outside the top 5 Melbourne-based air conditioning companies.

Our BradMac Airconditioning review team investigated a wide range of factors we believe make an air conditioning installation company successful. The results of the review were compared against other Melbourne-based air conditioning companies in our top 5. From this comparison review, our BradMac Airconditioning review team gave BradMac Airconditioning an overall Compare Air Conditioning Rating of 3.5 out of 5 stars, rating it just outside of our top 5 Melbourne-based air conditioning companies.

BradMac Airconditioning review star rating

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