McKinnon Heating & Cooling Review

Price

Our McKinnon Heating & Cooling review, found the company has a standard pricing range on their air conditioners and installation services. The company also only supplies and installs the leading brands like Daikin, Panasonic and Mitsubishi Electric air conditioners systems.

The review team based the pricing on quotes received over the phone and via email from McKinnon Heating & Cooling, which were generally basic quotes with “ball park” figures. As with most air conditioning installation companies, McKinnon Heating & Cooling prefers to conduct a free onsite quote as to be more certain of the expected costing and installation requirements, before making providing a detailed and set quote.

The company advertises special air conditioning manufacturers’ deals and promotions on their website and Facebook pages for their customers to take advantage of. An example of a current promotion from their webpage can be seen below.

McKinnon Heating & Cooling do not offer flexibility on their pricing, with further discounts such as volume discounts and price matching. This is due to their belief that their pricing is already competitive and aim to give their best price from the outset.

This Melbourne-based air conditioning installation company was found to have a standard price range in comparison with other Melbourne-based air conditioning installation companies. The graph below shows a comparison of our top 5 air conditioning companies and their cost effectiveness ratings. McKinnon Heating & Cooling received a great rating of 4 out 5 overall for their cost effectiveness, which is similar to two of the top 5 air conditioning companies and higher than the other three top 5 companies

Quotation system

At McKinnon Heating & Cooling, customers can receive a quote either over the phone, email or through one of the online forms. Again it is important to note, that quotes are subject to change based on a free onsite assessment and this is standard practise for most Melbourne-based air installation companies. The McKinnon Heating & Cooling review team found the phone to be the fastest way to receive a basic quote, however the team is also very responsive to email requests.

Quotes can also be requested via the McKinnon Heating & Cooling website, where there are three different online forms. The first form is the Online Request Quote Form, as seen in the image below. The form is simple and quick and easy to fill out, with an upload feature to attach floor plans and room for a short message. Our review team found the form to be similar to other online forms offered by air conditioning installation companies in the Melbourne area.

The second online form is another Quote Request online form, which is a shorter version of the first and appears on many different pages of the company’s website. The form can be seen in the image below.

The third and final online form from the McKinnon Heating & Cooling website is a Service Request form, which can be used to request services from the company. A copy of the form from the company’s website can be found in the image below.

Our review team advises customers to follow up any email correspondence or request for a quote with a phone call. The phone call ensures that the email request was received and may lead to receiving a response faster.

Financing

McKinnon Heating & Cooling offers a formal financing plan for its customers through a third-party finance company, Zip. This is a highly beneficial feature for the company as not all other Melbourne-based air conditioning installation companies offer the same. The finance offer is for 12 months interest free and our review team recommends that customers read the terms and conditions carefully, before making a decision.

Customer Service

Our McKinnon Heating & Coolingreview rated this Melbourne-based air conditioning installation company highly on their level of customer service. Responses received from the McKinnon Heating & Cooling were informative and relevant to customer questions, even on an initial phone enquiry. Customers are able to speak with an experienced and knowledgeable team member from the outset, and emails and online inquiries are generally answered by experienced and friendly staff members.

The McKinnon Heating & Coolingreview team found both the phone and email as very quick and easy methods to gain a quote. Answers given by team members both over the phone and via email show that they have a great understanding of the air conditioning industry. Our McKinnon Heating & Cooling review team also found that the company’s email response times to inquires and quote to be fast.

Our McKinnon Heating & Coolingreview team assessed the customer service performances of the Melbourne-based air conditioning installation companies, focussing on the customer service provided by email and phone– with the results displayed in the graph below. Our McKinnon Heating & Cooling review rated this Melbourne-based company with average scores in both modes of contact; scoring McKinnon Heating & Cooling 8 out of 10 for their customer service by phone, and again 7 out of 10 for their response to customer email inquiries.

The company scored similar to one of the top 5 companies in the Melbourne area for their customer service by phone and higher than the rest of the top 5 companies. For the email category, McKinnon Heating & Cooling performed similar again to one of the top 5 companies in the Melbourne area, however was lower than the rest of the top 5 companies.

In the McKinnon Heating & Cooling review, phone calls were generally answered by knowledgeable and experienced staff members willing to help customers with their inquiries. The McKinnon Heating & Cooling review team found staff members at McKinnon Heating & Cooling to be friendly and professional from the first point of contact, whether by phone or online.

The graph below compares our top 5 Melbourne-based air conditioning installation companies on their email response times. Firstly, how long it generally takes to respond to a customer’s initial email request, and secondly, how long it normally takes to email back a prepared quote. Our McKinnon Heating & Cooling Review found that the Melbourne-based company had one of the fastest in both response categories. With their initial response time to an email request on average being within 6 hours, which was similar to one of the top 5 companies response rates and faster than the rest of the top 5 companies. For a written email quotes, responses were generally received within 24 hours, and faster than four of the top 5 air conditioning installation companies.

Our McKinnon Heating & Coolingreview gave the Melbourne-based company a score of 3.75 out of 5 for its overall customer service performance, a result in comparison which is slightly lower than all of the top 5 Melbourne-based air conditioning companies, however still reflects a solid level of customer service standards.

McKinnon Heating & Cooling services the city of Melbourne and the Mornington Peninsular, however the company only offers a free in home appraisal to customers in certain areas in the eastern suburbs of Melbourne and to some suburbs in the Mornington Peninsular. The company only offers services during weekdays, from 9am to 5pm.

Online reviews for McKinnon Heating & Coolingshow customers with McKinnon Heating & Cooling rate their experience and customer service satisfaction highly, with reviews found on the company webpage and Google. The average satisfaction rating across these sites is 4.4 out of 5 stars, which is an outstanding score and similar to come of our top 5 Melbourne-based air conditioning installation companies.

The customer testimonial presented below is from the McKinnon Heating & Cooling company’s website, The customers relate their positive experience with the company, making mention of amazing level of customer service and timeliness of service they received.

Below is a customer testimonial from the McKinnon Heating & Cooling Google review page, where the customer was very impressed with the installation service that she received from the company.

Product Range

McKinnon Heating & Cooling supply and installs Daikin, Panasonic and Mitsubishi Electric as the company believes that they are some best value for money and leading brands around. The company does not display the images of their brands that they use on their website, which is unusual for companies not to promote the brands they supply.

Technical expertise and experience

McKinnon Heating & Cooling is a specialist air conditioning installation company that is well established in the Melbourne market. Their technical expertise is evident in their knowledgeable staff, who answer customer questions confidently and in detail.
McKinnon Heating & Cooling provides their customers with a full range of air conditioning services from design, supply and install to service and maintenance. For customers that are needed a heating or cooling solution for a new construction, existing buildings or extensions, McKinnon Heating & Cooling has design and install solutions and work with builders to deliver excellent results. McKinnon Heating & Cooling also prides itself on being certified and registered, including holding a industry required ARC Tick.

McKinnon Heating & Cooling offers a five year installation warranty on their workmanship and a 5 year manufacturer’s warranty. When customers purchase an air conditioner from McKinnon Heating & Coolingthey have the satisfaction of knowing that they purchased a quality product and with a protection guarantee on the installation workmanship.

The number of years that the installation warranties covers for our top 5 Melbourne-based air conditioning companies are presented below. McKinnon Heating & Cooling’s installation warranty coverage is similar to one of the top 5 Melbourne air conditioning installation companies’ warranties in terms of years of coverage and slightly lower than the rest.

In summary, our McKinnon Heating & Cooling review found that McKinnon Heating & Cooling to be a well established and experienced air conditioning installation company in the Melbourne area, with a full range of air conditioning services, from design to install and servicing and repair, which not all Melbourne-based companies offer the same.

The McKinnon Heating & Cooling team offers customers basic quotes over the phone and more exact and detailed quotes after an in-home appraisal. The company also was found to have very fast email response times.

Our McKinnon Heating & Cooling review team investigated the company on a number of categories and compared the scores with other Melbourne based air conditioning companies. Our review team rated McKinnon Heating & Cooling as being just outside the top 5 Melbourne-based air conditioning installation companies. McKinnon Heating & Cooling was found to be a great option for residential and commercial customers in the Melbourne area, who require the design, supply, installation or repair of heating and cooling systems.

Check out our Air Conditioning Installation Melbourne page for details about all our top companies in Melbourne