Optima

Ezy Air

Price

Customer Service

Compare Air Conditioning Rating

Pros

Optima
  • Very quick response times
  • Willing to do complex installations
  • Competitive pricing from the outset
Ezy Air
  • Price matching policy
  • Very good prices
  • Good customer service

Cons

Optima
  • Rigid pricing
  • No volume discounts
  • No weekend availability
Ezy Air
  • No weekend availability
  • Doesn't service rural areas
  • No boiler heating

Summary

Our review team rated both Optima and Ezy Air as trustworthy and strong choices for air conditioning installation in Melbourne. In fact, following our team’s rigorous review we rated both in the top 5 in Melbourne. Optima is our top ranked Melbourne company, with an overall star rating of 4.5 stars. Meanwhile, our review team rated Ezy Air overall 3.5 stars.

Optima generally comes out on top of Ezy Air, particularly on having low, steady all-year-round prices and very speedy response times. However, Ezy Air offer financing options for installing their air conditioning units if it is needed. They can help assist customers to access cash back offers from air conditioning manufacturers.

Price

Optima

Ezy Air

Free on-site quote

Volume discounts

Deals and promotions

Price Matching

Financing availability

Optima’s price model is based on an offering of initial competitive price, rather than some other air conditioning installation companies that offer a higher initial price, following by a series of potential promotions or discounts. Optima scored well from the perspective of cost effectiveness. Ezy Air, on the other hand, air willing to assist customers to access volume discounts, and manufacturer promotions, which can allow customers to get value from choosing this company at certain times of year. Ezy Air also has a policy of price matching, if the competitor quote is truly like-for-like.

Despite Optima’s rigid price model, it is overall a slightly cheaper option and customers are likely to get a more cost effective price when compared to Ezy Air. If price is your number 1 factor, then Optima is your number 1 choice. However, you may be able to advantage of the cash back offers offered by Ezy Air that will maximise value at a reduced price for you. Ezy Air can help you access deals and promotions of the manufacturers, which fluctuate over the course of the year. Optima doesn’t.

You should also note that Ezy Air offer financing options through Lombard Finance while Optima does not. Optima requires the whole payment upon completion of the installation. If this is necessary for you, then Easy Air should be your preference.

Both Optima and Ezy Air offer free on-site quotes, which is an industry standard practice in Melbourne.

Customer Service

Optima

Ezy Air

Clear quote

Weekend availability

Customer service rating by phone

8/10
7.5/10

Customer service rating by email

9/10
7/10

Response time to acknowledge request

< 6 hours
24 - 48 hours

Response time to provide quote

< 6 hours
> 4 days

Online ratings / reviews

4.4/5
5/5

Overall, both companies performed strongly in customer service ratings by our review team. Optima is particularly strong in customer service by email, scoring an impressive 9 out of 10, compared to Ezy Air which was rated 7 out of 10. Optima’s key point of difference from a customer service perspective against Ezy Air, is its response times. Optima generally responds very quickly to online or email requests for a quote, while Ezy Air generally takes longer to respond and provide a quote following an online request.

It is worth noting that Ezy Air have outstanding online reviews, averaging approximately 4.9 out of 5. Optima also perform strongly, with an average review of 4.4 out of 5. Both companies generally leave customers satisfied with the work undertaken.

Expertise

Optima

Ezy Air

Apartments

Commercial and residential

ARC Tick

Year established

1985
2007

Installation warranty

6 YEARS
5 YEARS

Optima has been operating for more than 30 years, which makes it a really experienced player in the Melbourne market. Ezy Air has been operating since 2007, and their technicians are very experienced. Both companies can install air conditioning at both commercial and residential dwellings, and both companies are able to install air conditioning in apartment buildings.

It is also worth noting that the installation warranty is long for both companies, with Optima having a warranty period of their work for 6 years, while Ezy Air has a 5 year warranty period.