Optima vs Professional Heating and Cooling

Optima

Professional Heating and Air Conditioning

Price

Customer Service

Compare Air Conditioning Rating

Pros

Optima
  • Very quick response times
  • Willing to do complex installations
  • Competitive pricing from the outset
Professional Heating and Air Conditioning
  • Full range of heating and cooling solutions
  • Outstanding customer service
  • Services jobs within 120kms of Melbourne

Cons

Optima
  • Rigid pricing
  • No volume discounts
  • No weekend availability
Professional Heating and Air Conditioning
  • No promotions and deals
  • Mid range pricing
  • No social media/Facebook

Summary

Professional Heating and Cooling were established in 1977, with the company holding a long history and extensive experience in the Melbourne market. They are extremely competitive, scoring an impressive 4.5 out of 5 stars for its overall performance. This rating is equal to that of Optima who also scored 4.5 out of 5 overall.


Of the two, Optima currently provide the best overall value for customers. With 30 years’ experience behind them Optima have a comprehensive range of products and services, competitive prices, and many years of knowledge and experience. They also provide a high level of customer service, and are happy to help you select air conditioning installation solutions in Melbourne.

Price

Optima

Professional Heating and Air Conditioning

Free on-site quote

Volume discounts

Deals and promotions

Price Matching

Financing availability

Both Professional Heating and Cooling and Optima offer great and comparative prices on the products and services they provide. Professional Heating and Cooling’s products and service rates are generally on par with standard market pricing and are definitely still reasonable and affordable, with the bonus that they use leading, high quality brands. However, Optima offer the best all round score for pricing, ranking 5 out of 5 to a still very admirable 4.5 out of 5 for Professional Heating and Cooling.

Professional Heating and Cooling offers price matching and discounts for customers purchasing more than one unit, whereas Optima does not offer such deals. These discounts are made at the discretion of the onsite quote assessor, generally the company’s owner/director. They also depend on installation factors with a competitor quote having to reflect a similar product and brand.

Like Optima, Professional Heating and Cooling do not offer customers a formal financing option or a payment plan for customer accounts. This means all customer accounts need to be finalised when the work is completed. This is a similar practice for many companies in Melbourne.

Neither Optima nor Professional Heating and Cooling offer special promotions and deals on their products and services as they supply good price points from the outset.
Professional Heating and Cooling pride themselves on having a solid business relationship with air conditioning wholesalers who offer them great deals. These savings are then passed along to their customers.

Professional Heating and Cooling has a consistent pricing model and can offer discounts on a case-by-case basis at the discretion of management. For a medium sized company their pricing and cost-effectiveness is impressive.

Optima’s prices are generally lower or equal to other providers. They don’t offer a price match guarantee, as they find that competitor products and services are not always truly “like for like”. Rather they give a realistic and competitive quote from the beginning, to avoid “hidden” costs. They are considered and consistent in their quotes, know their products and systems, and offer fair pricing without needing to price-match or offer dramatic seasonal discounts.

Customer Service

Optima

Professional Heating and Air Conditioning

Clear quote

Weekend availability

Customer service rating by phone

8/10
9/10

Customer service rating by email

9/10
9/10

Response time to acknowledge request

< 6 hours
24 - 48 hours

Response time to provide quote

< 6 hours
2 - 4 days

Online ratings / reviews

4.4/5
4/5

The Professional Heating and Cooling and Optima teams deliver an impressive and outstanding level of customer service. Professional Heating and Cooling will service jobs within 120kms of Melbourne, while Optima do not generally travel to rural areas.

Both teams were found to be helpful, knowledgeable, easy to understand and were also clear and genuine in their responses. Team members were found to be confident with great technical understanding of the air conditioning industry.

The prioritisation of exceptional customer service is reflected in the Professional Heating and Cooling team’s review score, as well as the company’s impressive operation features. For both communication via email and phone they received an impressive score of 9 out of 10 for each. Optima also performed strongly with an 8 out of 10 rating by phone and 9 out of 10 for their email responses. Professional Heating and Cooling’s response time, however, is the slightly slower of the two.

Professional Heating and Cooling implements standard procedures that offer their customers an outstanding level of communication, including updating customers with any changes to service times or dates, with plenty of notice through a series of weather checks. This innovation reflects the company’s understanding of the customers’ expectations and reinforcing that their time is valuable as well.

Our review found that Optima and Professional Heating and Cooling has no formal financing option, with the full amount needing to be paid up front upon the installation or service. This is similar practice to most of the other air conditioning companies in the Melbourne area.

Optima’s representatives respond to queries in a prompt and friendly manner, either immediately or within a couple of hours. They are able to use their experience to provide fast and consistent advice on a wider range of products than some of the smaller and/or newer competitors. Staff will also take the time to explore your options and needs.

Expertise

Optima

Professional Heating and Air Conditioning

Apartments

Commercial and residential

ARC Tick

Year established

1985
1977

Installation warranty

6 YEARS
6 YEARS

These two companies hold a high level of technical expertise in installing a broad range of air conditioning products. They have professional, knowledgeable and technically skilled teams who are all fully certified and insured.

Both hold the ARC tick for the air conditioning industry and Professional Heating and Cooling are licensed with the Victorian Building Authority. With any job performed by Professional Heating and Cooling that is over $900, customers are issued with a compliance certificate, and are subject to audits.

Professional Heating and Cooling offers installations and appointments on Saturdays and a 24/7 emergency after-hour break down service, which is more for commercial premises. Optima do not offer these but do have great customer service, technical knowledge and pricing. Both companies can install in residential and commercial buildings, with apartments occasionally being subject to condition.

Each company offers a 6 year installation warranty and have earned an equal Compare Air Conditioning Rating of 4.5 out of 5. In terms of making a decision these companies come very close and both offer good quality and value for money.