Professional Heating and Air Conditioning Review

Professional Heating and Air Conditioning is an air conditioning installation company based in Melbourne, which specializes in heating and cooling air conditioning systems. Established in 1977 and re-branded in 2010 as Professional Heating and Air Conditioning, the company holds a long history and extensive experience in the Melbourne market. The company offers a wide range of cooling and heating solutions for both commercial and residential clients, as well as commercial refrigeration systems. Our Professional Heating and Air Conditioning review found the company to be an extremely competitive and solid air conditioning installation company and scored an impressive 4.5 stars out of 5 stars for its overall performance. This outstanding rating placed Professional Heating and Air Conditioning in the number 2 position in our Melbourne which makes the company one of the top air conditioning installation company in Melbourne.

Professional Heating and Air Conditioning possesses a range of great features and services,which are hard to beat and make the company stand out in the Melbourne market. Professional Heating and Air Conditioning offers a full range of heating and cooling solutions, using top quality leading air conditioning brands like Daikin and Mitsubishi Electric. The company specializes in the supply, design and installation of ducted split systems as well as performing a high volume of wall-mounted split systems and multi split systems installations. The company has the expertise to do the entire suite of air conditioning solutions, depending on the customer’s needs. .

Our Melbourne review found the company offers and provides an outstanding level of customer service, with the focus of the Professional Heating and Air Conditioning operation is to provide exceptional customer service to their customers. The team at Professional Heating and Air Conditioning were all found to go above and beyond the regular customer service standards of most other air conditioning installation companies in Melbourne. The company also offer free no obligation quotes to their customers on new air conditioning installations. The in-home assessment not only gives customers a competitive quote, but also is used to design and plan the best air conditioning solution for the customer and their needs. All of Professional Heating and Air Conditioning technical staff possess a high level of knowledge and technical expertise as well as are fully certified and insured. Additionally, the company offers convenient weekend services operation on request or by appointment as well as a 24/emergency repair service. Unlike some of the Melbourne-based air conditioning installation companies who will only travel within a certain area, Professional Heating and Air Conditioning travel and offer services to customers within 120 kms of Melbourne.

Professional Heating and Air Conditioning not only offers a great pricing level, the company also is flexible with their pricing as well. They can offer price matching of competitor and volume discounts for multiple unit purchases. The company however does not have special deals and promotions on their air conditioning products and services as they aim to offer great prices from the outset.

Professional Heating and Air Conditioning were also found to have consistently positive customer satisfaction online reviews from prior customers, across online sites.

In our Professional Heating and Air Conditioning review, this company was rated an outstanding 4.5 stars out of 5 overall score, positioning the company as the number 2 air conditioning installation company in the Melbourne area.

Professional Heating and Air Conditioning possesses a range of great features and services,which are hard to beat and make the company stand out in the Melbourne market.

Price

Our Professional Heating and Air Conditioning review found this Melbourne-based air conditioning installation company to offer great and comparative prices on the products and services they provide. Their pricing is not the cheapest in the Melbourne market, however is it also not the most expensive. Their air conditioning products and service rates are generally on par with standard market pricing and are definitely still reasonable and affordable.

When considering Professional Heating and Air Conditioning’s pricing, it’s important to note that the air conditioning brands the company is using are leading, high quality brands. The company recommends and prefers to use Daikin and Mitsubishi Electric, due to their competitively priced air conditioning products and that they are considered to be some of the top brands in the industry in terms of quality and reliability.

Our Professional Heating and Air Conditioning review found that the company does offer price matching and discounts for customers purchasing more than one unit. With price matching, the decision is generally at the discretion of the onsite quote assessor, which is generally the company’s owner/director. Installation factors need to be taken into account before a price match can be made and the competitors quote needs to reflect a similar product and brand as well. With volume discounts for customer purchasing and installing more than one air conditioning unit, again the decision is at the discretion of the on-site home assessor, who will try to be competitive and offer discounts on multiple units where possible.

Professional Heating and Air Conditioning does not off their customers a formal financing option as a payment plan for customer accounts, so therefore all customer accounts needs to be finalized when the work is completed. This is similar practice of many of the Melbourne-based air conditioning installation companies.

Professional Heating and Air Conditioning do not offer special promotions and deals on their products and services as they supply air conditioning units at a good price point from the outset. The company aims to provide an honest and genuine price style and prefers not to inflate prices as a way to offer further discounts and entice more customers. Professional Heating and Air Conditioning prides itself on having a solid business relationship with air conditioning wholesalers who offer great deals to the company, who then pass the savings along to their customers.

Professional Heating and Air Conditioning has a consistent pricing model and offers discounts on a case by case basis at the discretion of management. The company’s actual pricing and cost effectiveness is impressive for a medium-sized company, as their buying power is limited in comparison to some of the other bigger Melbourne-based air conditioning installation companies.

As part of our Professional Heating and Air Conditioning review, the cost effectiveness of the company was investigated, and then compared with our other top 5 Melbourne based air conditioning companies, as seen in the graph below. Professional Heating and Air Conditioning was found to have an affordable and reasonable pricing range, with our review team giving them a high rating of 4.5 out of 5 for their overall cost effectiveness. This is the second highest score possible for cost effectiveness and is comparable with our other top Melbourne-based air conditioning installation companies.

Professional Heating and Air Conditioning Review cost effectiveness graph

Quotation system

Professional Heating and Air Conditioning can be contacted via phone, by a 1300 number or a mobile contact number as well through their online contact and quote forms on their website. Customer can contact the company using any of those methods to receive a quote.

Our Professional Heating and Air Conditioning review found this air conditioning installation Melbourne-based company to give basic quotes over the phone or email, as they prefer to have a through onsite assessment before giving a comprehensive set quote. Their quotes are generally detailed and include all related or “hidden” costs.

It is worth noting that our Professional Heating and Air Conditioning review found that this company offers a free onsite quote, and highlighted that they try to make their quotes are as cost effective as they can from the outset. The company will travel up to 120 km in any direction from the Melbourne CBD, conducting a lot of work in Geelong, Portsea, Sorrento, Mornington and as far as Lake Ealdon, Healsville and the Yarra Valley. Professional Heating and Air Conditioning offers a free no-obligation quote for new air conditioning installation only. For other onsite quoting for serving and repair of faults, the minimum charge is $255 + GST with up to 1.5 hours required.

The online quote form for the Professional Heating and Air Conditioning was found to be simplistic, only asking for contact details, a space for a short message and a button to request a call back. Even though the form is not as comprehensive as seen on the websites of other installation companies in Melbourne, the form actually highlights the company’s philosophy to provide a high standard of customer service.The team at Professional Heating and Air Conditioning prefer to speak directly to customers about their air conditioning needs rather than obtaining this information through an online form. The online quote from the Professional Heating and Air Conditioning website is seen in the image below.

Professional Heating and Air Conditioning Review online form 1
( Source: https://www.proheatcool.com.au/ )

 

The second online form for Professional Heating and Air Conditioning is an online contact form, again found on the company’s website. Potential customers are able to contact the company by using this form, which is found under the “Contact” tab. Again, like the online quote form, this form is simplistic in nature, with space for personal details and a short message. The form allows for the Professional Heating and Air Conditioning team to provide further customer service over the phone or by email.

Professional Heating and Air Conditioning Review online form 2
( Source: https://www.proheatcool.com.au/contact/ )

Financing

Our Professional Heating and Air Conditioning review found that Professional Heating and Air Conditioning has no formal financing option, with the full amount needing to be paid up front upon the installation or service. This is similar practice of most of the other air conditioning companies in the Melbourne area.

Customer Service

Our Professional Heating and Air Conditioning review team investigated and assessed the company on its customer service, looking at number of factors important in delivering customer service. On completion of our review the Professional Heating and Air Conditioning team were awarded with an impressive and outstanding level of customer service.

The Professional Heating and Air Conditioning team were found to be helpful, knowledgeable, and easy to understand and were also clear and genuine in their responses. Team members were found to be knowledgeable and confident, with great technical understanding of the air conditioning industry.

Providing exceptional customer service is a priority for the Professional Heating and Air Conditioning team, which is reflected in the company’s impressive operation features. Professional Heating and Air Conditioning does not work for other companies, such as builders and developers and only works with residential home owners and commercial building owners. The entire Professional Heating and Air Conditioning team are all employees, with no contractors. As a medium-sized company, multiple roles are generally completed by one person as with the company’s owner/director who sets up appointments, completes estimations and assessments. The owner also attends jobsites to ensure the quality and workmanship meet the high industry standards of Professional Heating and Air Conditioning.

The company is a great operation, with standard procedures and offering their customers outstanding communication. One such example of the company’s communication when the owner/director, runs a 3 day weather forecast every day, so he can take the weather and other various factors into consideration, whilst planning and scheduling jobs. This allows him to update customers with any changes to service times or dates, with plenty of notice and not just an hour before the job is supposed to commence. This reflects the company’s understanding of the customers’ expectations and reinforcing that their time is valuable as well.

As part of the Professional Heating and Air Conditioning review, the review team explored the customer service performances of many Melbourne-based air conditioning installation companies, focusing on two main areas of customer communication; phone and email. The results for our top 5 air conditioning installation companies in the Melbourne area are presented in the graph below.

Customer service graph Professional Heating and Air Conditioning review

Our Professional Heating and Air Conditioning review rated this Melbourne-based company rated highly in both the phone and email categories of customer service. In customer service by phone, Professional Heating and Air Conditioning received 9 out of 10 for their customer service delivery by phone, which is the highest score received in the category, and higher than all of the other top 5 air conditioning installation companies in the Melbourne area. For the responses to customer inquiries by email, Professional Heating and Air Conditioning again received a top score of 9 out of 10, which was the best rating when compare to the other top 5 companies in Melbourne.

Our Professional Heating and Air Conditioning review team found the company and its staff easy to deal with, knowledgeable, polite and professional. Team members were confident and competent to answer questions, with their answers easy to understand and clear. This Melbourne-based air conditioning installation company, with their many years experience in the air conditioning industry appear certain of their own knowledge and skills and this confidence is reflected in their customer service to their customers.

The graph below compares our top 5 Melbourne-based air conditioning installation companies on their response times to customer inquiries, specifically their response time to a customer’s initial email request for a quote and then the response time for a prepared quote to be sent. Our Professional Heating and Air Conditioning rated the company with one of the fastest response tome overall in the Melbourne area and in comparison to the top 5 Melbourne-based air conditioning companies. Professional Heating and Air Conditioning was found to review found that the Melbourne-based company had the fastest response time to initial customer inquiries and a fast response score when emailing a prepared quote.

When responding to customer inquiries, a Professional Heating and Air Conditioning staff member, responded generally within 6 hours, which is the fastest response rate in that category and similar to 2 of our top 5 air conditioning installation companies. Their response rate in providing customers with a prepared quote was found to be fast, with a response generally received within 24 hours. These rates ranked Professional Heating and Air Conditioning as one of the fastest companies in relation to response speeds in comparison to the other top 5 air conditioning installation companies in the Melbourne area.

Response time graph for Professional Heating and Air Conditioning review

Our Professional Heating and Air Conditioning review gave this Melbourne-based company a top rating score of 4.5 out 5 for its overall customer service performance; which is the highest rating received across all Melbourne-based companies, including the other top 5 companies. This outstanding rating reflects why this company is considered the top air conditioning installation company in Melbourne.

The response times recorded by Professional Heating and Air Conditioning review team when considered in relation to the company structure and size, shows their business practices are solid and impressive for a medium-sized company. With 6 employees, including an office manager, two service staff and four installers, multiple roles and duties are undertaken by a few people, still with a high level of customer service is being provided.Professional Heating and Air Conditioning has shown itself time and time again to be solid and competitive in the Melbourne market, whilst providing outstanding customer service and communication.

The Professional Heating and Air Conditioning offer a standard pricing level, which is definitely not the cheapest option in the Melbourne market and definitely not the most expensive. The company offers flexibility with pricing with volume discounts and price matching, showing genuineness in their pricing and discounts that they can offer. They don’t however offer promotions and special deals as this is not reflective of their pricing style. The company prefers to offer the best price from the outset, without inflating prices to enable them to give further discounts. Again, this shows a genuine and honest style of service, with the focus being on providing customers with the best pricing from the outset.

Our Professional Heating and Air Conditioning review investigated online customer ratings for this Melbourne-based installation company, featuring testimonials and reviews on sites such as Google and True Local. Professional Heating and Air Conditioning has a strong and competitive online rating from its customers online with an average rating of 4 out of 5. Customers commended the company on technical knowledge and customer service, with customers generally having positive experiences from the service they received from Professional Heating and Air Conditioning.

The customer testimonial below is from the Professional Heating and Air Conditioning website itself, where the customers describe their amazing experience with the company. The customers commended the company on their professionalism, timeliness, workmanship and communication.

Professional Heating and Air Conditioning Review customer testimonial 1
( Source: https://www.proheatcool.com.au/ )

 

The customer testimonial below is from the True Local review site and is one of many reviews that reflect the solid consistent testimonials of Professional Heating and Air Conditioning staff workmanship, knowledge and skills. The customer in the review below is clearly impressed by their service, communication and price received and would clearly choose to use the service again.

Professional Heating and Air Conditioning Review customer testimonial 2
( Source: https://www.truelocal.com.au/business/professional-heating-and-air-conditioning-services/melbourne )

Product range

Our Professional Heating and Air Conditioning review found that the company supply and install high quality and energy efficient systems from leading brands such as Daikin, Mitsubishi Electric, Lennox and Fujitsu. The company believes that Daikin and Mitsubishi Electric are the best air conditioning choices for domestic homes due to their energy efficiency and price.

Professional Heating and Air Conditioning can supply, install or repair these leading brands of air conditioners into either residential or commercial spaces. Professional Heating and Air Conditioning stand behind the brands they install as they consider them to be the best of the best air conditioners available in Australia.

Technical expertise and experience

The Professional Heating and Air Conditioning team hold a high level of technical expertise in installing a broad range of air conditioning products in residential homes or commercial businesses. The company offers a professional, knowledgeable and technical skilled team, who are all fully certified and insured. The company holds the ARC certificate for the air conditioning industry and also are licensed with the Victorian Building Authority. With any job performed by Professional Heating and Air Conditioning which is over $900, customers are issued with a compliance certificate, and are subject to audits. The company appears incredibly diligent from a compliance stand point, ensuring they met legislation and certification standards in the air conditioning industry.

The team offers installations and appointments on Saturdays and a 24/7 emergency after-hour break downs services, which is more for commercial premises. Professional Heating and Air Conditioning are fully knowledgeable and skilled to undertake a range of different installations in a variety of spaces. They have installed air conditioning systems in many inner-city apartments, using a carpenter contractor to assist when there is difficultly to access the air conditioning system.

Professional Heating and Air Conditioning offers a 6 years warranty on design and workmanship of the installation of air conditioning systems. When customers purchase and install an air conditioner from Professional Heating and Air Conditioning, they have the satisfaction of knowing that they purchased a quality product, with a quality guarantee for the installation workmanship.

The number of years that the installation warranties covers for our top 5 Melbourne-based air conditioning companies are presented below. Professional Heating and Air Conditioning‘s installation warranty coverage is comparable to 3 of the other top 5 Melbourne-based air conditioning installation companies warranties in terms of years of coverage.

Professional Heating and Air Conditioning review technical expertise

In summary, our Professional Heating and Air Conditioning review found that the company to be the second top air conditioning installation company in the Melbourne area and an amazing option for customers who are looking for air conditioning installation. Professional Heating and Air Conditioning is a medium sized company with a lot to offer, providing a full range of air conditioning solutions and a vast geographical service area for customers around Melbourne. The company also holds outstanding customer service and communication standards, with a 24 hour emergency breakdown repair service. Professional Heating and Air Conditioning is also great option for those customers whose priority is a company, whose staff who are knowledgeable and experienced as well as having the customers and their needs at the forefront of their service. The company also offers a good pricing range with flexibility and fast levels of responsiveness to phone and email customer inquiries.

The company also has consistent ratings and online customer reviews, with our Professional Heating and Air Conditioning review finding the company to be a great option for customers and rated them the top air conditioning installation company in the Melbourne area.

Our Professional Heating and Air Conditioning review considered a comprehensive range of factors associated with making an air conditioning installation company successful. These factors were assessed and the results compared against other Melbourne-based air conditioning installation companies. Taking into consideration all the key factors, Professional Heating and Air Conditioning is currently the leading air conditioning installation company in the Melbourne area. While other air conditioning installation companies in Melbourne also excelled in certain categories, the overall offering from Professional Heating and Air Conditioning is currently the best in the market.

Our Professional Heating and Air Conditioning review gave this company an impressive overall Compare Air Conditioning Rating of 4.5 out of 5 stars; the equal highest rating for any Melbourne-based air conditioning installation company, which places the company as the second top Melbourne-based company.

Compare Air Con rating for Professional Heating and Air Conditioning review