Coolrite Air Conditioning vs Fernair

Summary

Coolrite Air Conditioning have been operating in the industry since 1978, and with decades of technical expertise behind them they are a highly accomplished business with knowledgeable and skilful technicians. Our review rated them the number one recommended air conditioning installation Newcastle company.

Fernair have been installing and repairing air conditioning systems in the Newcastle region and surrounding rural areas for 24 years. It had been running prior to being established in 1994, when two long-standing managers, who had been working for an industry exclusive dealer network, purchased it. This leadership has produced a company delivering excellent customer service and a wealth of knowledge, seeing them rated fifth in the top 5 installation companies for the Newcastle area.

Price

Coolrite Air Conditioning was found by our reviewers to have some of the lower prices in general, when compared to its competitors. Our Coolrite Air Conditioning review team noted that they are open to providing volume discounts, offering customers up to $100 off the price of per unit, when a number of systems are purchased and installed at once. Coolrite Air Conditioning was awarded an impressive score of 4 out of 5 for cost effectiveness, ranking them as one of the leading companies for cost effectiveness.

Fernair do not offer price matching to their customers, preferring that their comparable prices and great service speak for itself. Coolrite Air Conditioning are willing to provide price matching options to customers where the units are of similar or same specifications, although they do not offer manufacturer deals on their products.

The staff at Fernair is open to offering volume discounts that may reduce the costs of labour. This is considered on a case-by-case basis with Fernair staff when contacting them initially for a quote. They do not generally provide a range of deals from differing manufacturers and prefer to stick to one brand, ActronAir, to the point where they will refer customers to their competition should the customer want a different brand.

Customer Service

Both Newcastle-based air conditioning installation companies provide customers with free on-site quotes, with the customer paying no extra fees upfront for the inspection. Approximate estimates of pricing are available through phone enquiries, but are subject to change upon completion of the site inspection. These are then delivered as a concise, fully digital and detailed quote.

Fernair can also offer a quote online when the customer provides a floor plan, so they can see the specific requirements of the installation.

Our Coolrite Air Conditioning review found the staff at Coolrite Air Conditioning to be very friendly and willing to help customers with their enquiries. Their sales team demonstrates high customer service standards, with customer ratings showing consistent ratings of 3.9 out of 5 through Facebook reviews. Coolrite Air Conditioning were rated with a score of 8.5 out of 10 for their customer service satisfaction from phone interactions, an outstanding result that secured them a top ranking. Via email Coolrite Air Conditioning scored a strong 8 out of 10, securing them an impressive equal first place ranking.

Coolrite Air Conditioning’s staff and technicians are knowledgeable, honest and straight to the point when answering questions and providing recommendations to customers, explaining why a certain system might not be appropriate given the floor plan provided. They are willing and able to offer more appropriate alternatives. We found their response times to online email enquiries for quotes to be generally in the medium range, with customers generally receiving a response within a 2-day time frame.

Expertise

Coolrite Air Conditioning was established in 1978 and has decades of familiarity and experience in the Newcastle air conditioning installation market. They are ranked number 1 of our top 5 recommended air conditioning installation companies in Newcastle. They offer value for money, impressive technical skills and knowledge, with honest and reliable service. They have generally fast response times to enquiries and overall they deliver high standards of customer service.

Fernair only recommend and install ActronAir systems, preferring to pass the customer on to a competitor if they are after different brands.

Fernair and Coolrite Air Conditioning have the ARC tick of approval, meaning they are both licensed to handle refrigerants. Both offer an impressive knowledge and value for money.