Coolrite Air Conditioning vs NewAge

Summary

Coolrite Air Conditioning have been operating in the industry since 1978, and with decades of technical expertise behind them they are a highly accomplished business with knowledgeable and skilful technicians. Our review rated them the number one recommended air conditioning installation Newcastle company.

Coming in rated inside the top five, NewAge Air Conditioning has almost two decades of experience and expertise in the industry. Our NewAge Air Conditioning Review noted that while they were at the higher end of the scale when it came to price, they offer a strong warranty period, fast response times, weekend availability and solid customer service.

Both companies service commercial and residential properties and apartments.

Price

NewAge Air Conditioning’s prices were found to be in the slightly more expensive range when compared to its competitors. The company stand by their prices, taking the time to do the job accurately and professionally. Due to these reasons NewAge Air Conditioning also do not offer price matching.

Coolrite Air Conditioning was found by our reviewers to have some of the lower prices in general, when compared to its competitors. Our Coolrite Air Conditioning review team noted that they are open to providing volume discounts, offering customers up to $100 off the price of per unit, when a number of systems are purchased and installed at once. Coolrite Air Conditioning was awarded an impressive score of 4 out of 5 for cost effectiveness, ranking them as one of the leading companies for cost effectiveness.

NewAge Air Conditioning scored 3 out of 5 for overall cost effectiveness, ranking them as the least cost effective company in our top 5. NewAge Air Conditioning remains more cost effective than many other air conditioning installation companies based in Newcastle and surrounds, and are deserving of their place in our top 5.

Customer Service

Our Coolrite Air Conditioning review found the staff at Coolrite Air Conditioning to be very friendly and willing to help customers with their enquiries. Their sales team demonstrates high customer service standards, with customer ratings showing consistent ratings of 3.9 out of 5 through Facebook reviews. Coolrite Air Conditioning were rated with a score of 8.5 out of 10 for their customer service satisfaction from phone interactions, an outstanding result that secured them a top ranking. Via email Coolrite Air Conditioning scored a strong 8 out of 10, securing them an impressive equal first place ranking.

NewAge Air Conditioning were rated 7 out of 10 for their customer service satisfaction both over the phone and via email, placing them mid-way in terms of customer service delivery. Upon calling NewAge Air Conditioning customers speak to the receptionist who is polite, friendly and helpful. They are also knowledgeable in the technical side of things.

Coolrite Air Conditioning’s staff and technicians are knowledgeable, honest and straight to the point when answering questions and providing recommendations to customers, explaining why a certain system might not be appropriate given the floor plan provided. They are willing and able to offer more appropriate alternatives. We found their response times to online email enquiries for quotes to be generally in the medium range, with customers generally receiving a response within a 2-day time frame.

Both customer service teams are able to give a basic estimate of the job over the phone, which is subject to change upon site inspection. NewAge Air Conditioning generally had fast response times to online email enquiries, responding generally within a day, with a detailed digital quotation provided 3 to 4 days later, once a full site inspection has been carried out.

Expertise

Coolrite Air Conditioning was established in 1978 and has decades of familiarity and experience in the Newcastle air conditioning installation market. They are ranked number 1 of our top 5 recommended air conditioning installation companies in Newcastle. They offer value for money, impressive technical skills and knowledge, with honest and reliable service. They have generally fast response times to enquiries and overall they deliver high standards of customer service.

NewAge Air Conditioning also has a great deal of expertise and technical knowledge, backed by almost 20 years in the industry.

They also both have the ARC tick of approval, giving them a license to handle refrigerants, an important aspect in the repair and installation of air conditioning systems.

With great knowledge and customer service, either Coolrite Air Conditioning or NewAge Air Conditioning would offer a reliable choice of installation company.