Lakeside Air

NewAge

Price

Customer Service

Compare Air Conditioning Rating

Pros

Lakeside Air
  • Price matching policy
  • Excellent customer service
  • Competitive pricing
NewAge
  • Quick response times
  • Weekend availability
  • Volume discounts available

Cons

Lakeside Air
  • No volume discounts
  • No weekend availability
  • Generally doesn't offer deals and promotions
NewAge
  • No price matching policy
  • No boiler heating installation
  • No evaporative cooling installation

Summary

Lakeside Air is the top rated air conditioning installation company based in Newcastle, according to our review criteria. They offer low prices, high standards of customer service, specialised air conditioning installation services and impressive technical skills.

Coming in third out of the top five, NewAge Air Conditioning has almost two decades of experience and expertise in the industry. Our NewAge Air Conditioning Review noted that while they were at the higher end of the scale when it came to price, they offer a strong warranty period, fast response times, weekend availability and solid customer service.

Both companies service commercial and residential properties and apartments but do not travel to rural areas.

Price

Lakeside Air

NewAge

Free on-site quote

Volume discounts

Deals and promotions

Price Matching

Financing availability

Lakeside Air has the lowest prices in general, when compared to their competitors in the top 5 air conditioning installation companies based in Newcastle. They offer cheap and competitive prices to their customers, including discounts such as price matching options, where the units are of similar or same specifications. They do not offer manufacturer deals on their products.

NewAge Air Conditioning’s prices were found to be in the slightly more expensive range when compared to its competitors. The company stand by their prices, taking the time to do the job accurately and professionally. Due to these reasons NewAge Air Conditioning also do not offer price matching.

As Lakeside Air has set prices per unit, they do not automatically offer volume discounts. Customers, however, can discuss this further with Dave, the manager if they decide to purchase and install more than one system at a time. NewAge Air Conditioning is able to offer some volume discounts, giving customers slightly cheaper pricing per unit. Once an onsite inspection has been carried out NewAge Air Conditioning’s technicians are open to offering a discount on the regular price of each unit, if they all are purchased and installed at the same time.

NewAge Air Conditioning scored a of 3 out of 5 for overall cost effectiveness, ranking them as the least cost effective company in our top 5. By comparison Lakeside Air were awarded a strong score of 5 out of 5 for cost effectiveness, which ranks them as the leading company for cost effectiveness when compared to in our Newcastle-based top 5. Despite these very different ratings, NewAge Air Conditioning remains more cost effective than many other air conditioning installation companies based in Newcastle and surrounds, and are deserving of their place in our top 5.

Customer Service

Lakeside Air

NewAge

Clear quote

Weekend availability

Customer service rating by phone

7/10
7/10

Customer service rating by email

8/10
7/10

Response time to acknowledge request

6 - 24 hours
6 - 24 hours

Response time to provide quote

2 - 4 days
2 - 4 days

Online ratings / reviews

4.5/5
4.5/5

Our top 5 Newcastle-based air conditioning installation companies were ranked on customer service satisfaction, covering both phone communication and via email. Lakeside Air scored 7 out of 10 for their customer service satisfaction over the phone, securing them a mid-range ranking. They scored higher for email enquiries, with Lakeside Air rated a strong 8 out of 10, securing an impressive equal first place ranking.

NewAge Air Conditioning were rated 7 out of 10 for their customer service satisfaction both over the phone and via email, placing them mid-way in terms of customer service delivery. Upon calling NewAge Air Conditioning customers speak to the receptionist who is polite, friendly and helpful. They are also knowledgeable in the technical side of things.

Both customer service teams are able to give a basic estimate of the job over the phone, which is subject to change upon site inspection. These Newcastle-based air conditioning installation companies provide customers with free on-site quotes. This means that the customer pays no extra fees upfront for an inspection.

Lakeside Air generally took a quick 6 to 24 hours to reply to an initial email request, which was a fast response rate relative to the other companies in our Newcastle top 5. In terms of generating quotes Lakeside Air took between 48 to 84 hours, a medium rated response time when compared for this factor to our other top 5 companies. NewAge Air Conditioning generally had fast response times to online email enquiries, responding generally within a day, with a detailed digital quotation provided 3 to 4 days later, once a full site inspection has been carried out.

Of the two companies, only NewAge Air offers financing to its customers.

Expertise

Lakeside Air

NewAge

Apartments

Commercial and residential

ARC Tick

Year established

2007
1999

Installation warranty

5 YEARS
5 YEARS

Lakeside Air and NewAge Air Conditoning both received a great Compare Air Conditioning Rating of 4.5 out of 5 and 4 out of 5 respectfully. These high ratings are informed in part by their experience. Lakeside Air, established in 2007, has over 10 years of familiarity and experience in the Newcastle air conditioning installation market. NewAge Air Conditioning also has a great deal of expertise and technical knowledge, backed by almost 20 years in the industry.

Both install and repair air conditioning systems in commercial and residential properties covering a number of different types of systems including split, reverse, inverter and multi systems and ducted heating and cooling systems. Unusually for the region, Lakeside Air can also install hydronic and boiler systems. Both install air conditioning systems in apartments with NewAge Air Conditioning requiring an inspection before committing to the job.

They also both have the ARC tick of approval, giving them a license to handle refrigerants, an important aspect in the repair and installation of air conditioning systems.

With great knowledge and customer service, either Lakeside Air or NewAge Air Conditoning would offer a reliable choice of installation company, unless you reside in a rural area, which neither company service.