Coolrite Air Conditioning vs Newcastle Air and Refrigeration

Summary

Offering competitive prices, brand options and Saturday hours, Newcastle Air & Refrigeration is a family owned and operated air conditioning and refrigeration installation company that was established in 2004. They offer installation and repair of air conditioning systems to both domestic and commercial customers. Our review team rated the company 3.5 out of 5 stars, which is a strong and competitive rating in comparison to other Newcastle-based air conditioning installation companies. According to testimonials and reviews, customers appear to be most satisfied with their polite service and efficiency.

Coolrite Air Conditioning have been operating in the industry since 1978, and with decades of technical expertise behind them they are a highly accomplished business with knowledgeable and skilful technicians. Our review rated them the number one recommended air conditioning installation Newcastle company.

Price

In terms of pricing, Newcastle Air & Refrigeration were found to offer an affordable and cost effective price range on their air conditioning products and services. They rate highly in terms of price when compared to other air conditioning installation companies in the Newcastle area. Newcastle Air & Refrigeration scored an excellent 4.5 out of 5 on their competitive price range. This demonstrates that the company hold an above average rating in the cost-effectiveness category.

Coolrite Air Conditioning was found by our reviewers to have some of the lower prices in general, when compared to its competitors. Our Coolrite Air Conditioning review team noted that they are open to providing volume discounts, offering customers up to $100 off the price of per unit, when a number of systems are purchased and installed at once. Coolrite Air Conditioning was awarded an impressive score of 4 out of 5 for cost effectiveness, ranking them as one of the leading companies for cost effectiveness.

Newcastle Air & Refrigeration do not offer more flexibility on their rates due to their already low and affordable prices. They do, however, offer a range of different air conditioning brands, which gives customers choice and options when quoting, that will meet their budget. The Newcastle Air & Refrigeration team also pass on information regarding special deals and promotions from air conditioning brand manufacturers at the time of quoting. This benefits customers in the form of discounts or cash back offers.

It is important to note that when considering these companies’ pricing, that they both use leading brands of a high quality.

Customer Service

Our Coolrite Air Conditioning review found the staff at Coolrite Air Conditioning to be very friendly and willing to help customers with their enquiries. Their sales team demonstrates high customer service standards, with customer ratings showing consistent ratings of 3.9 out of 5 through Facebook reviews. Coolrite Air Conditioning were rated with a score of 8.5 out of 10 for their customer service satisfaction from phone interactions, an outstanding result that secured them a top ranking. Via email Coolrite Air Conditioning scored a strong 8 out of 10, securing them an impressive equal first place ranking.

Newcastle Air & Refrigeration scored 6 out of 10 for their customer service delivery by phone and the same for their responses to customer inquiries by email. It was occasionally difficult get hold of someone who could help on the phone at times. Some calls were answered by the receptionist, who was very polite and attempted to answer questions where they could. For questions that the receptionist was unable to answer an email was sent to the relevant staff member asking them to follow up.

Coolrite Air Conditioning’s staff and technicians are knowledgeable, honest and straight to the point when answering questions and providing recommendations to customers, explaining why a certain system might not be appropriate given the floor plan provided. They are willing and able to offer more appropriate alternatives. We found their response times to online email enquiries for quotes to be generally in the medium range, with customers generally receiving a response within a 2-day time frame.

Other than the slow response times, during all communications with Newcastle Air & Refrigeration company their staff was very polite and helpful. Online reviews suggest that this carries through to their onsite work – with comments highlighting that the installation and repair technicians present well and take the time to clean up after the job is done.

Expertise

Coolrite Air Conditioning was established in 1978 and has decades of familiarity and experience in the Newcastle air conditioning installation market. They are ranked number 1 of our top 5 recommended air conditioning installation companies in Newcastle. They offer value for money, impressive technical skills and knowledge, with honest and reliable service. They have generally fast response times to enquiries and overall they deliver high standards of customer service.

Like Coolrite Air Conditioning, Newcastle Air & Refrigeration’s technical team are fully qualified, certified and insured as well as the company possess the industry ARC certification.

Our Newcastle Air & Refrigeration review found that the company is a solid option for customers in the Newcastle area with many great features like affordable and competitive pricing, a wide range of air conditioning brands and Saturday availability. They also have consistently positive ratings and customer reviews online.