Lakeside Air vs Newcastle Air and Refrigeration

Lakeside Air

Newcastle Air & Refrigeration

Price

Customer Service

Compare Air Conditioning Rating

Pros

Lakeside Air
  • Price matching policy
  • Excellent customer service
  • Competitive pricing
Newcastle Air & Refrigeration
  • Competitive Price
  • Brand options
  • Open on Saturdays

Cons

Lakeside Air
  • No volume discounts
  • No weekend availability
  • Generally doesn't offer deals and promotions
Newcastle Air & Refrigeration
  • Difficult to get in contact with
  • Answers to questions not readily available
  • Slow response to communications

Summary

Offering competitive prices, brand options and Saturday hours, Newcastle Air & Refrigeration is a family owned and operated air conditioning and refrigeration installation company that was established in 2004. They offer installation and repair of air conditioning systems to both domestic and commercial customers. Our review team rated the company 3.5 out of 5 stars, which is a strong and competitive rating in comparison to other Newcastle-based air conditioning installation companies. According to testimonials and reviews, customers appear to be most satisfied with their polite service and efficiency.


Lakeside Air has been servicing Newcastle and surrounding areas, installing and repairing air conditioning systems for over 10 years. Our reviewers rated them the number one recommended air conditioning installation Newcastle company. This was based on their low prices, high standards of customer service, specialised air conditioning installation services and impressive technical skills.

Price

Lakeside Air

Newcastle Air & Refrigeration

Free on-site quote

Volume discounts

Deals and promotions

Price Matching

Financing availability

In terms of pricing, Newcastle Air & Refrigeration were found to offer an affordable and cost effective price range on their air conditioning products and services. They rate highly in terms of price when compared to other air conditioning installation companies in the Newcastle area, scoring just behind the top company, Lakeside Air. Newcastle Air & Refrigeration scored an excellent 4.5 out of 5 on their competitive price range. This demonstrates that the company hold an above average rating in the cost-effectiveness category.

Lakeside Air was found to have the lowest prices in general, when compared to its competitors, with Newcastle Air & Refrigeration not far behind them. They were awarded an impressive score of 5 out of 5 for cost effectiveness.

Where Lakeside Air is willing to provide price matching options on units that are of similar or the same specifications, Newcastle Air & Refrigeration do not. Newcastle Air & Refrigeration do however offer manufacturer deals on their products where Lakeside Air does not. Neither company offers volume discounts or financing options.

Newcastle Air & Refrigeration do not offer more flexibility on their rates due to their already low and affordable prices. They do, however, offer a range of different air conditioning brands, which gives customers choice and options when quoting, that will meet their budget. The Newcastle Air & Refrigeration team also pass on information regarding special deals and promotions from air conditioning brand manufacturers at the time of quoting. This benefits customers in the form of discounts or cash back offers. 

It is important to note that when considering these companies’ pricing, that they both use leading brands of a high quality.

Customer Service

Lakeside Air

Newcastle Air & Refrigeration

Clear quote

Weekend availability

Customer service rating by phone

7/10
6/10

Customer service rating by email

8/10
6/10

Response time to acknowledge request

6 - 24 hours
> 4 days

Response time to provide quote

2 - 4 days
> 4 days

Online ratings / reviews

4.5/5
5/5

Lakeside Air received a score of 7 out of 10 for their customer service satisfaction from phone interactions and a strong 8 out of 10 result via email, securing them an impressive equal first place ranking when compared for this factor against the other companies in our top 5. When calling, customers are able to speak with a receptionist, who will immediately put them through to the relevant technician.

Newcastle Air & Refrigeration scored 6 out of 10 for their customer service delivery by phone and the same for their responses to customer inquiries by email. It was occasionally difficult get hold of someone who could help on the phone at times. Some calls were answered by the receptionist, who was very polite and attempted to answer questions where they could. For questions that the receptionist was unable to answer an email was sent to the relevant staff member asking them to follow up. 

Lakeside Air generally took a quick 6 to 24 hours to reply to an initial email request, which was a fast response rate relative to the other companies in our Newcastle top 5. When providing quotes our review team found that Lakeside Air generally took between 48 to 84 hours, which was a medium response. When responding to customer inquiries, a Newcastle Air & Refrigeration staff member responded generally after 4 days. This is a slow response time comparatively. Their delivery of a prepared quote was again slow, with a quote generally received only after 4 days.

Other than the slow response times, during all communications with Newcastle Air & Refrigeration company their staff was very polite and helpful. Online reviews suggest that this carries through to their onsite work – with comments highlighting that the installation and repair technicians present well and take the time to clean up after the job is done.

Newcastle Air & Refrigeration and Lakeside Air do not offer financing to its customers, preferring customers to pay in full once the air conditioning system installation is complete.

Expertise

Lakeside Air

Newcastle Air & Refrigeration

Apartments

Commercial and residential

ARC Tick

Year established

2007
2004

Installation warranty

5 YEARS
0 YEARS

Lakeside Air offer split, reverse, inverter and multi-systems, ducted heating and ducted heating and cooling systems, and hydronic and boiler systems. Of the top 5 Newcastle air conditioning based companies, Lakeside Air is the only one that can install ducted heating, and hydronic and boiler systems, setting them apart from their competitors. We also note that they do not install evaporative cooling. Lakeside Air also has the ARC tick of approval, meaning they are licensed to handle refrigerants. They have impressive technical skill and expertise, and are Daikin dealers. Established in 2007, Lakeside Air has over 10 years of familiarity and experience in the Newcastle air conditioning installation market, with an impressive breadth of technical skills and knowledge.

Like Lakeside Air, Newcastle Air & Refrigeration’s technical team are fully qualified, certified and insured as well as the company possess the industry ARC certification. 

Our Newcastle Air & Refrigeration review found that the company is a solid option for customers in the Newcastle area with many great features like affordable and competitive pricing, a wide range of air conditioning brands and Saturday availability. They also have consistently positive ratings and customer reviews online.

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