Lakeside Air vs Tozer Air

Lakeside Air

Tozer Air Conditioning

Price

Customer Service

Compare Air Conditioning Rating

Pros

Lakeside Air
  • Price matching policy
  • Excellent customer service
  • Competitive pricing
Tozer Air Conditioning
  • Affordable pricing
  • Comprehensive quoting
  • Flexible pricing options

Cons

Lakeside Air
  • No volume discounts
  • No weekend availability
  • Generally doesn't offer deals and promotions
Tozer Air Conditioning
  • Slow response times
  • No online form
  • No weekend availability

Summary

With excellent customer service, competitive pricing and a price matching policy, Lakeside Air were established in 2007 and have been servicing Newcastle and surrounding areas, installing and repairing air conditioning systems for over 10 years. Our review rated them the number one recommended air conditioning installation Newcastle company, based on their low prices, high standards of customer service, specialised air conditioning installation services and impressive technical skills.

Despite falling just outside of the top 5, Tozer Air Conditioning are a great choice of installation company in Newcastle, offering affordable pricing, comprehensive quoting and flexible pricing options. Our review team rated the company with 3.5 out of 5 stars. This is a strong and competitive rating in comparison to other Newcastle-based air conditioning installation companies. They have been operating for around 15 years in the industry with staff that possess over 30 years of professional air conditioning installation experience. They offer an air conditioning showroom, which holds a working display, allowing customers to experience air conditioning design set ups.

Price

Lakeside Air

Tozer Air Conditioning

Free on-site quote

Volume discounts

Deals and promotions

Price Matching

Financing availability

Impressively, Lakeside Air was found by our review team to have the lowest prices in general, when compared to its competitors in the top 5. They provide cheap and competitive prices to their customers, resulting in a score of 5 out of 5. Tozer Air Conditioning also offers great and comparative prices on the products and services they provide. Their pricing rates on installation of air conditioning units are generally on par or lower than standard market price, resulting in their score of 4 out of 5. 

Tozer Air Conditioning is flexible on price, offering volume discounts, price matching and promotions with financing options available. Lakeside Air are willing to provide price matching options to customers where the units are of similar or same specifications but they do not offer manufacturer deals on their products. They do not automatically offer volume discounts as Lakeside Air have set prices per unit, but customers can speak to Dave, the manager, about providing a cheaper overall price if purchasing and installing more than one system at the one time.

When considering Tozer Air Conditioning’s pricing, it’s important to take into account that the company uses leading brands of a high quality including Daikin, LG, Mitsubishi and Fujistsu air conditioning products due to their reliability. Tozer Air Conditioning’s pricing reflects a genuine and honest style, offering their customers detailed quotes with cost breakdowns.

Customer Service

Lakeside Air

Tozer Air Conditioning

Clear quote

Weekend availability

Customer service rating by phone

7/10
7/10

Customer service rating by email

8/10
6/10

Response time to acknowledge request

6 - 24 hours
> 4 days

Response time to provide quote

2 - 4 days
> 4 days

Online ratings / reviews

4.5/5
3.6/5

Assessing customer service by phone, Lakeside Air scored 7 out of 10 for customer service satisfaction. This was a solid result, securing them a mid-range ranking. In terms of email enquiries, Lakeside Air did even better with a strong 8 out of 10 result, securing them an impressive equal first place ranking. The company generally took a quick 6 to 24 hours in replying to an initial email request, and when providing quotes they took between 48 to 84 hours, which was a generally medium response time when compared for this factor to our other top 5 companies.

Tozer Air Conditioning were scored 7 out of 10 for their customer service delivery by phone and a score of 6 out of 10 for their responses to customer enquiries by email. Their response to customer enquiries generally occurred after 4 days, a slow response time that is similar to 1 of our top 5 air conditioning installation companies. In turning around a prepared quote they were again slow, with a response generally received only after 4 days.

Both teams are polite and knowledgeable, offering a high level of service that aims to assist customers in any way possible. Lakeside Air is a Daikin dealer but also offer products across other brands of air conditioning systems to suit their customer’s needs. Tozer Air Conditioning also provides high quality brands as mentioned previously.

Where Lakeside Air does not offer financing to its customers, preferring customers to pay in full once the Air conditioning system installation is complete, Tozer Air Conditioning has a formal financing solution. Customers are offered a payment plan with no interest, which the Tozer Air team can provide more information about.

Expertise

Lakeside Air

Tozer Air Conditioning

Apartments

Commercial and residential

ARC Tick

Year established

2007
2004

Installation warranty

5 YEARS
5 YEARS

In summary, Lakeside Air has over 10 years of familiarity and experience in the Newcastle air conditioning installation market where Tozer Air Conditioning has 15 years. Lakeside Air offer an impressive breadth of technical skills and knowledge, value for money, reliable service and care taken with customers when recommending the best air conditioning installation solutions for their needs. Their fast response times to enquiries and overall high standards of customer service are of note.

Tozer Air Conditioning is a solid option for customers in the Newcastle area who are looking for air conditioning installation. Their many great features include flexible pricing, comprehensive quotes, solid service, a great financing option and affordability, all of which are hard to pass up.

The ARC tick of approval, an industry standard allowing them to work with refrigerants, covers both companies.

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