Coolrite Air Conditioning vs Tozer Air

Summary

Coolrite Air Conditioning have been operating in the industry since 1978, and with decades of technical expertise behind them they are a highly accomplished business with knowledgeable and skilful technicians. Our review rated them the number one recommended air conditioning installation Newcastle company.

Ranked inside our top 5, Tozer Air Conditioning are a great choice of installation company in Newcastle, offering affordable pricing, comprehensive quoting and flexible pricing options. Our review team rated the company with 3.5 out of 5 stars. This is a strong and competitive rating in comparison to other Newcastle-based air conditioning installation companies. They have been operating for around 15 years in the industry with staff that possess over 30 years of professional air conditioning installation experience. They offer an air conditioning showroom, which holds a working display, allowing customers to experience air conditioning design set ups.

Price

Coolrite Air Conditioning was found by our reviewers to have some of the lower prices in general, when compared to its competitors. Our Coolrite Air Conditioning review team noted that they are open to providing volume discounts, offering customers up to $100 off the price of per unit, when a number of systems are purchased and installed at once. Coolrite Air Conditioning was awarded an impressive score of 4 out of 5 for cost effectiveness, ranking them as one of the leading companies for cost effectiveness.

Tozer Air Conditioning is flexible on price, offering volume discounts, price matching and promotions with financing options available.  When considering Tozer Air Conditioning’s pricing, it’s important to take into account that the company uses leading brands of a high quality including Daikin, LG, Mitsubishi and Fujistsu air conditioning products due to their reliability. Tozer Air Conditioning’s pricing reflects a genuine and honest style, offering their customers detailed quotes with cost breakdowns.

Customer Service

Our Coolrite Air Conditioning review found the staff at Coolrite Air Conditioning to be very friendly and willing to help customers with their enquiries. Their sales team demonstrates high customer service standards, with customer ratings showing consistent ratings of 3.9 out of 5 through Facebook reviews. Coolrite Air Conditioning were rated with a score of 8.5 out of 10 for their customer service satisfaction from phone interactions, an outstanding result that secured them a top ranking. Via email Coolrite Air Conditioning scored a strong 8 out of 10, securing them an impressive equal first place ranking.

Tozer Air Conditioning were scored 7 out of 10 for their customer service delivery by phone and a score of 6 out of 10 for their responses to customer enquiries by email. Their response to customer enquiries generally occurred after 4 days, a slow response time that is similar to 1 of our top 5 air conditioning installation companies. In turning around a prepared quote they were again slow, with a response generally received only after 4 days.

Both teams are polite and knowledgeable, offering a high level of service that aims to assist customers in any way possible. Tozer Air Conditioning has a formal financing solution. Customers are offered a payment plan with no interest, which the Tozer Air team can provide more information about.

Coolrite Air Conditioning’s staff and technicians are knowledgeable, honest and straight to the point when answering questions and providing recommendations to customers, explaining why a certain system might not be appropriate given the floor plan provided. They are willing and able to offer more appropriate alternatives. We found their response times to online email enquiries for quotes to be generally in the medium range, with customers generally receiving a response within a 2-day time frame.

Expertise

Coolrite Air Conditioning was established in 1978 and has decades of familiarity and experience in the Newcastle air conditioning installation market. They are ranked number 1 of our top 5 recommended air conditioning installation companies in Newcastle. They offer value for money, impressive technical skills and knowledge, with honest and reliable service. They have generally fast response times to enquiries and overall they deliver high standards of customer service.

Tozer Air Conditioning is a solid option for customers in the Newcastle area who are looking for air conditioning installation. Their many great features include flexible pricing, comprehensive quotes, solid service, a great financing option and affordability, all of which are hard to pass up.

The ARC tick of approval, an industry standard allowing them to work with refrigerants, covers both companies.