Coolrite Air Conditioning vs Valley Air Conditioning

Summary

Coolrite Air Conditioning have been operating in the industry since 1978, and with decades of technical expertise behind them they are a highly accomplished business with knowledgeable and skilful technicians. Our review rated them the number one recommended air conditioning installation Newcastle company.

Valley Air Conditioning were established two years later in 2009 have been servicing the local and surrounding rural areas for almost the same length of time.

When aspects like price, customer service and expertise were considered Coolrite Air Conditioning were rated the number one air conditioning installation company in Newcastle. On the same criteria Valley Air Conditioning were rated among our top 5 air conditioning installation companies based in Newcastle.

Both companies offer low prices, strong standards of customer service, good warranties and technical skills.

Price

Coolrite Air Conditioning was found by our reviewers to have some of the lower prices in general, when compared to its competitors. Our Coolrite Air Conditioning review team noted that they are open to providing volume discounts, offering customers up to $100 off the price of per unit, when a number of systems are purchased and installed at once. Coolrite Air Conditioning was awarded an impressive score of 4 out of 5 for cost effectiveness, ranking them as one of the leading companies for cost effectiveness.

Valley Air Conditioning do not offer price matching, standing by their value-for-money and the level of service that they offer their customers. Valley Air Conditioning do not offer manufacturer deals on their products.

Valley Air Conditioning weren’t ranked similarly to Coolrite Air Conditioning on cost effectiveness, scoring 4 out of 5, which ranked them strongly when compared to our other top 5 Newcastle companies. This score is strong even though Valley Air Conditioning do not offer volume discounts as a matter of course. They are willing, however, to take into consideration price per unit on a case-by-case basis if a customer is purchasing and installing multiple air conditioning units for the one project.

Customer Service

Our Coolrite Air Conditioning review found the staff at Coolrite Air Conditioning to be very friendly and willing to help customers with their enquiries. Their sales team demonstrates high customer service standards, with customer ratings showing consistent ratings of 3.9 out of 5 through Facebook reviews. Coolrite Air Conditioning were rated with a score of 8.5 out of 10 for their customer service satisfaction from phone interactions, an outstanding result that secured them a top ranking. Via email Coolrite Air Conditioning scored a strong 8 out of 10, securing them an impressive equal first place ranking.

Valley Air Conditioning did not rate as highly as Coolrite Air Conditioning, with their customer service rating over phone scoring 6.5 out of 10, and their customer rating by email also as 6.5 out of 10. While this was relatively strong in comparison to the wider Newcastle market, it was not quite as strong as the other top 5 Newcastle based air conditioning installation companies. Their staff, however, does come across as polite, helpful and knowledgeable.

Coolrite Air Conditioning’s staff and technicians are knowledgeable, honest and straight to the point when answering questions and providing recommendations to customers, explaining why a certain system might not be appropriate given the floor plan provided. They are willing and able to offer more appropriate alternatives. We found their response times to online email enquiries for quotes to be generally in the medium range, with customers generally receiving a response within a 2-day time frame.

Valley Air Conditioning’s response times were generally a bit slower than that of their competitors. Responses to online quotes potentially took up to a week to be sent to the customer. Staff do go out of their way to be helpful and are eager to provide a satisfactory customer service experience, asking all the relevant questions to fully understand the customer’s requirements. Valley Air Conditioning also offer excellent after sales service.

Neither company offers weekend availability. Valley Air Conditioning will offer financing including interest free periods.

Both Newcastle-based air conditioning installation companies provide customers with free on-site quotes, with the customer paying no fees upfront for the inspection. This allows them to be more concise as they will have a better idea of the job overall and any obstacles.

Expertise

Coolrite Air Conditioning was established in 1978 and has decades of familiarity and experience in the Newcastle air conditioning installation market. They are ranked number 1 of our top 5 recommended air conditioning installation companies in Newcastle. They offer value for money, impressive technical skills and knowledge, with honest and reliable service. They have generally fast response times to enquiries and overall they deliver high standards of customer service.

Valley Air Conditioning were established in 2009, servicing the local and surrounding rural areas for almost ten years.

Both of these Newcastle companies install and repair air conditioning systems for both commercial and residential properties, including apartments. They work with products including split, reverse, inverter and multi-systems and ducted heating and cooling systems. 

The technicians at Newcastle-based air conditioning installation company Valley Air Conditioning are knowledgeable and willing to take extra time to explain the benefits of systems and why they might be the best fit.

With great guarantees, service and expertise either company would be a solid choice for your instillation needs.