Lakeside Air vs Valley Air Conditioning

Lakeside Air

Valley

Price

Customer Service

Compare Air Conditioning Rating

Pros

Lakeside Air
  • Price matching policy
  • Excellent customer service
  • Competitive pricing
Valley
  • Strong online reviews
  • Services rural areas
  • Competitive pricing

Cons

Lakeside Air
  • No volume discounts
  • No weekend availability
  • Generally doesn't offer deals and promotions
Valley
  • Slower response times
  • No weekend availability
  • No price matching policy

Summary

Lakeside Air were established in 2007 and have been servicing the Newcastle and surrounding areas installing and repairing air conditioning systems for over 10 years. Valley Air Conditioning were established two years later in 2009 have been servicing the local and surrounding rural areas for almost the same length of time.

When aspects like price, customer service and expertise were considered Lakeside Air were rated the number one air conditioning installation company in Newcastle. On the same criteria Valley Air Conditioning were rated fourth among our top 5 air conditioning installation companies based in Newcastle.

Both companies offer low prices, strong standards of customer service, good warranties and technical skills.

Price

Lakeside Air

Valley

Free on-site quote

Volume discounts

Deals and promotions

Price Matching

Financing availability

Lakeside Air Review offer the lowest prices when compared to its competitors in the top 5 air conditioning installation companies based in Newcastle. Valley Air Conditioning have comparable prices in the medium range.

Valley Air Conditioning do not offer price matching, standing by their value-for-money and the level of service that they offer their customers. Lakeside Air will provide price-matching options to customers but only when the units are of similar or same specifications.

Lakeside Air and Valley Air Conditioning do not offer manufacturer deals on their products.

Lakeside Air do not automatically offer volume discounts as they have set prices per unit. Customers can negotiate with Lakeside Air’s manager for a cheaper overall price if they are purchasing and installing more than one system at a time. The reason for their lack of discounts may be due to Lakeside Air’s already solid cost-effectiveness, for which they were awarded an impressive score of 5 out of 5. This score ranked them as the leading company for cost effectiveness, relative to the other air conditioning installation companies in our Newcastle-based top 5.

Valley Air Conditioning weren’t far behind Lakeside Air on cost effectiveness scoring 4 out of 5, which ranked them equal second when compared to our other top 5 Newcastle companies. This score is strong even though Valley Air Conditioning do not offer volume discounts as a matter of course. They are willing, however, to take into consideration price per unit on a case-by-case basis if a customer is purchasing and installing multiple air conditioning units for the one project.

Lakeside Air and Valley Air Conditioning both offer longer warranty periods than others in the area, with Lakeside Air offering 5 years and Valley Air Conditioning giving 2 years for installation, adding value and longevity to the customer’s purchase.

Customer Service

Lakeside Air

Valley

Clear quote

Weekend availability

Customer service rating by phone

7/10
6.5/10

Customer service rating by email

8/10
6.5/10

Response time to acknowledge request

6 - 24 hours
> 4 days

Response time to provide quote

2 - 4 days
> 4 days

Online ratings / reviews

4.5/5
4.5/5

Lakeside Air demonstrates high customer service standards, scoring 7 out of 10 for their customer service satisfaction from phone interactions, which is a mid-range ranking. Their customer service satisfaction for email enquiries ranked higher with Lakeside Air scoring a strong score of 8 out of 10. This score secured an impressive equal first place ranking when compared against the other companies in our top 5.

Valley Air Conditioning did not rate as highly as Lakeside Air, with their customer service rating over phone scoring 6.5 out of 10, and their customer rating by email also as 6.5 out of 10. While this was relatively strong in comparison to the wider Newcastle market, it was not quite as strong as the other top 5 Newcastle based air conditioning installation companies. Their staff, however, does come across as polite, helpful and knowledgeable.

Response times for Lakeside Air are generally fast when compared to the other top 5 Newcastle-based air conditioning installation companies. They answer email enquiries within a day, with a fully digital and personalised quote provided up to about 3 days later, after an onsite inspection has taken place. Valley Air Conditioning’s response times were generally a bit slower than that of their competitors. Responses to online quotes potentially took up to a week to be sent to the customer. Staff do go out of their way to be helpful and are eager to provide a satisfactory customer service experience, asking all the relevant questions to fully understand the customer’s requirements. Valley Air Conditioning also offer excellent after sales service.

Neither company offers weekend availability. Lakeside Air does not offer financing, preferring customers pay in full once installation is complete. Valley Air Conditioning will offer financing including interest free periods.

Both Newcastle-based air conditioning installation companies provide customers with free on-site quotes, with the customer paying no fees upfront for the inspection. This allows them to be more concise as they will have a better idea of the job overall and any obstacles.

Expertise

Lakeside Air

Valley

Apartments

Commercial and residential

ARC Tick

Year established

2007
2009

Installation warranty

5 YEARS
2 YEARS

Lakeside Air were established in 2007, with over 10 years of familiarity with the Newcastle air conditioning installation market. Valley Air Conditioning were established in 2009, servicing the local and surrounding rural areas for almost ten years.

Both of these Newcastle companies install and repair air conditioning systems for both commercial and residential properties, including apartments. They work with products including split, reverse, inverter and multi-systems and ducted heating and cooling systems. Lakeside Air are the only company in the top 5 to work with hydronic and boiler systems. Neither company install evaporative cooling, with both having the ARC tick of approval, allowing them to handle refrigerants.

The technicians at Newcastle-based air conditioning installation company Valley Air Conditioning are knowledgeable and willing to take extra time to explain the benefits of systems and why they might be the best fit. Lakeside Air Review’s technicians are also extremely knowledgeable and experienced with the installation and repair of air conditioning systems, with their technical skill and expertise as Daikin dealers making them stand out from their competitors.

Lakeside Air offers a warranty of 5 years on parts and labour, which is at the higher end of warranties offered in this market. Valley Air Conditioning also offers a 5-year manufacturer warranty and a 2-year installation warranty, which can be extended to 5 years conditional on annual maintenance.

With great guarantees, service and expertise either company would be a solid choice for your instillation needs, keeping in mind that only Valley Air Conditioning service rural areas