Newcastle Air & Refrigeration is an air conditioning and refrigeration installation company based in Newcastle. Both family owned and operated, this air conditioning company offering sales, installation and repair of air conditioning systems to both domestic and commercial customers. Our Newcastle Air & Refrigeration review team rated the company 3.5 out of 5 stars, which is a strong and competitive rating in comparison to other Newcastle-based air conditioning installation companies. This overall rating places Newcastle Air & Refrigeration just outside of the top 5 best air conditioning installation companies in Newcastle.
Established in 2004, Newcastle Air & Refrigeration has over 15 years experience in the Newcastle market. The company are highly experienced in the installation and repairs of a wide range of air conditioning systems. Newcastle Air & Refrigeration specialises both in air conditioning and refrigeration, offering not only air conditioning installation and repair, but also refrigeration and ice machine solutions to their commercial customers.
Newcastle Air & Refrigeration offers their customers Saturday service availability as well as extended operating hours during the week days, which is highly beneficial for customers who work business hours. The company was also found to have affordable and competitive pricing; however there is not much flexibility in their pricing, due to providing their best prices from the outset.
Newcastle Air & Refrigeration have been in the air conditioning industry for over 10 years. They provide clear quotes and, according to testimonials and reviews, customers appear to be most satisfied with their polite service and efficiency. They offer a selection of preferred brands including one of the leading brands, Daikin.
However the company was found by our review team to have slow response times to email inquiries, as well as not as easy to contact by phone or sometimes do not have immediate answers to questions from customers.
Newcastle Air & Refrigeration also has an online history of reviews from past customers, both on Google and Yellow Pages. The online customer testimonials reflect experiences of a high standard of service and workmanship performed by the Newcastle Air & Refrigeration company.
Newcastle Air & Refrigeration was found to have an affordable and cost effective price range on their air conditioning products and services. The company rates high in terms of price in comparison to other air conditioning installation companies in the Newcastle area, scoring just behind the top company, Lakeside Air.
The graph below compares our top 5 Newcastle-based air conditioning installation companies on the factor of cost effectiveness. Newcastle Air & Refrigeration was awarded 4.5 out of 5 on their competitive price range, rating higher than 4 out of the top 5 Newcastle-based air conditioning installation companies. This rating demonstrates that the company hold an above average rating in the cost-effectiveness category.
Due to their already low and affordable prices, Newcastle Air & Refrigeration do not offer more flexibility on their prices. The company does not offer further discounts such as price matching of competitors quotes and volume discounts for customer that are purchasing more than one unit at a time.
However, the company does offer a range of different air conditioning brands which gives customers choice and options when quoting and their budget. In addition, the Newcastle Air & Refrigeration team pass on information regarding special deals and promotions from air conditioning brand manufacturer’s at the time of quoting. This benefits customers in the form of discounts or cash back offers.
It is important to note that when considering Newcastle Air & Refrigeration’s pricing, that the company uses leading brands of a high quality. The company recommends and prefers to use Daikin, Panasonic, Mitsubishi Heavy Industry, Toshiba, Actron, Temperzone and Carrier air conditioning products. Newcastle Air & Refrigeration’s pricing also reflects a genuine and honest style, offering their customers detailed quotes with cost breakdowns.
Newcastle Air & Refrigeration also offer their customers the convenience of installing air conditioners that they have purchased themselves. This offers flexibility to customers to choose a product that suits their need and budget.
Newcastle Air & Refrigeration customers can contact the company by phone, email or by using one of their online forms. Their website states that the fastest way to receive a service call is to use the online booking form as the quickest and preferred method.
Our Newcastle Air & Refrigeration review found that this company provided clear but basic quotes. Digital quotes are generated by a mixture of information gained by phone and online exchanges. However our review team found that Newcastle Air & Refrigeration were one of the slowest companies in their responses to quote requests compared to the other Newcastle companies. However they were found to follow up with customers within a reasonable time frame to further questions, after the initial quote was sent through.
Our reviewers found the company’s quote to be clear, although it did not initially include GST. They were helpful and responsive when following up on further questions generated from the quote.
Newcastle Air & Refrigeration has two online forms on their website, one a contact form and the other an online job booking form. As Newcastle Air & Refrigeration provides both residential and commercial installation and repairs, the booking form has a drop down box asking customers to which type of space it is. There is room via a message box on both forms to indicate the specifics of the customer’s enquiry and customers can select a convenient time to receive a call back. Below in the images are the two contact forms from the Newcastle Air & Refrigeration’s website.
Newcastle Air & Refrigeration do not offer financing options for their customers, which is like some of the other Newcastle-based air conditioning installation companies. The company requires customers to finalise the payment of their account on the day that the service is provided.
Our review team found that Newcastle Air & Refrigeration offer a good level of customer service, however it was difficult get hold of someone on the phone at times. Some of the calls were answered by a receptionist for the company, who was very polite and attempted to help and answer questions. For the questions that the receptionist was unable to answer, she sent an email message to the relevant staff asking them to follow up.
Despite the delays in their responses both on the phone and email, Newcastle Air & Refrigeration still rated a solid and competitive 3.5 out of a possible 5 stars for their level of customer service. All communications with the company and their staff was very polite and helpful, with online reviews suggesting that this carries through to their onsite work – with comments highlighting that the installation and repair technicians present well and clean up after the job is done.
During the review, our Newcastle Air & Refrigeration review team explored the customer service performance of many Newcastle-based air conditioning installation companies, focusing on two main areas of customer communication; phone and email. The results for our top 5 air conditioning installation companies are presented in the graph below.
Our Newcastle Air & Refrigeration review rated this Newcastle-based company lower than our top 5 Newcastle-based air conditioning installation companies in both the phone and email categories of customer service. In customer service by phone, Newcastle Air & Refrigeration received a score of 6 out of 10 for their customer service delivery by phone and a score of 6 out of 10 for their responses to customer inquiries by email.
The next graph below compares our top 5 Newcastle-based air conditioning installation companies on their response times to customer inquiries, specifically their response time to a customer’s initial email request for a quote and then the response time for a prepared quote to be sent. Our Newcastle Air & Refrigeration review found that the Newcastle-based company to have one of the slowest response times to initial customer inquiries and when emailing a prepared quote.
When responding to customer inquiries, a Newcastle Air & Refrigeration staff member, responded generally only after 4 days, which is a slow response rates and similar to 1 of our top 5 air conditioning installation companies. Their response rate in providing customers with a prepared quote was again slow, with a response generally received only after 4 days and again similar in response rates to 1 of our top 5 air conditioning installation companies. These rates ranked Newcastle Air & Refrigeration as one of the slowest companies in relation to response speeds in comparison to the other top 5 air conditioning installation companies in the Newcastle area.
Newcastle Air & Refrigeration’s response times were relatively slow in comparison to other Newcastle-based companies, when they received an email request for a quotation. However once our review team called them to follow up, their sales team responded quickly. Therefore as with most air conditioning companies in the Newcastle area, our review team recommends calling them by phone in the first instance, to enjoy the best possible customer service experience.
Our Newcastle Air & Refrigeration review investigated online customer ratings for this Newcastle-based installation company, featuring testimonials and reviews on sites such as Google and Yellow Pages. Newcastle Air & Refrigeration has a strong and competitive online rating from its customers online with an impressive rating of 5 out of 5. Customers commended the company on technical knowledge and service, with customers generally having positive experiences from the service they received from Newcastle Air & Refrigeration. It is important to note that the company has high online ratings from only a few customer ratings and reviews, less than most other companies in the Newcastle area.
The customer testimonials below are from the Newcastle Air & Refrigeration website and the reviews reflect the solid consistent testimonials of Newcastle Air & Refrigeration and its team. The customers in the review below are clearly impressed by the service they received and would choose to use the service again
The customer testimonial below is from the Google review site, reflecting another happy customer with the service from Newcastle Air & Refrigeration.
Our Newcastle Air & Refrigeration review found that the company supply and install high quality and energy efficient systems from leading brands such as Daikin, Panasonic, Mitsubishi Heavy Industry, Toshiba, Actron, Temperzone and Carrier, as in the image below from their website.
All of Newcastle Air & Refrigeration’s technical team are fully qualified, certified and insured as well as the company possess the industry ARC certification.
Due to the wide range of air conditioning brands on offer, the Newcastle Air & Refrigeration team only provide a warranty guarantee length at the time of an onsite quote is being conducted, due to the fact that warranty times vary according to which unit is being installed.
The number of years that the installation warranties covers for our top 5 Newcastle-based air conditioning companies are presented below. Newcastle Air & Refrigeration cannot be compared with the other companies as they do not offer a standard warranty timeframe on installations or products as they state it varies for each system being installed.
Newcastle Air & Refrigeration review found that the company is a solid option for customers in the Newcastle area who are looking for air conditioning installation. It’s many other great features like affordable and competitive pricing, wide range of air conditioning brands and products as well as Saturday availability are hard to pass. However the company does have slower than average response times to customer email inquiries, also it is challenging at times to reach the company by phone as well as to gain information needed quickly from a knowledgeable team member.
The company also has consistent ratings and customer reviews online, with our Newcastle Air & Refrigeration review finding them a great option for customers and rating them just outside the top 5 Newcastle based air conditioning installation companies.
Our Newcastle Air & Refrigeration review considered a comprehensive range of factors associated with making an air conditioning installation company successful. These factors were assessed and the results compared against other Newcastle based air conditioning installation companies. Our Newcastle Air & Refrigeration review gave this company an overall Compare Air Conditioning Rating of 3.5 out of 5 stars; placing them just outside the top 5 Newcastle-based air conditioning installation companies.