Air Conditioning Guys vs Frost Air

Summary

A large company, with different specialist departments, Frost Air stand out due to their 24 hour breakdown service. Experienced, they were established in 1971 and provide sales, installation, repair and maintenance for domestic, commercial and government customers. Our review team ranked them just outside of the top 5 air conditioning installation companies in Sydney.

Air Conditioning Guys, another Sydney-based air conditioning installation company, was established far later in 2006. Due to their high standards of customer service, prompt response times, technical expertise and working to obtain the best deal possible to suit customer requirements they have been ranked first overall in the Sydney region. Frost Air equal Air Conditioning Guys on pricing and deliver a respectable level of customer service.

Price

Based on their brands and service our Frost Air review found the company offers affordable pricing. It is competitive and generally on par with standard market prices for the Sydney area, giving them a score of 3 out of 5 stars. This equals the rating given to Air Conditioning Guys, who stand out from other companies with their willingness to help customers find the best price for their needs

While Air Conditioning Guys’ prices are not the absolute cheapest when compared to our other top 5 air conditioning installation companies in Sydney, they are also competitive and well within the market range.

In terms of discounts, Air Conditioning Guys might access cheaper unit brands, price-matching, or providing access to current manufacturer deals. Frost Air offers volume discounts for customers purchasing three or more units at a time, after all other costs are taken into consideration. Air Conditioning Guys do not offer such a discount. Both companies pass on deals and promotions as well as price matching on to the best of their ability.

Frost Air and Air Conditioning Guys advertise any seasonal promotions and discounts on their website, which is convenient for those on a budget. It is always important to note, however, that the initial quote may be adjusted after a free onsite inspection.

Impressively, Frost Air matches the price ratings of 3 of our top 5 Sydney-based air conditioning installation companies. Their ranking on this criterion is comparable to the Air Con Guys, Relevant Air and Endeavour Air, 3 of our top 5 Sydney-based air conditioning installation companies.

Customer Service

Both Frost Air and Air Conditioning Guys come across as helpful and friendly. Each provides genuine and informative responses to questions, even on an initial phone enquiry. Uniquely Frost Air has different departments customers can be put through to.

In terms of scores our Air Conditioning Guys Review rated the Sydney-based company’s customer service performance when responding to customers’ emails a notable result of 8 out of 10. They scored an impressive 9 out of 10 for customer service via phone. Frost Air was rated with average scores in both modes of contact; 7 out of 10 for their customer service by phone, and 6 out of 10 for their response to customer email inquiries. These ratings were generally lower than our top 5 air companies installation companies in the Sydney area.

Frost Air’s lower rating may be explained by their slower response times as otherwise their customer service was quite good. On response time, however, they took 2 to 4 days to acknowledge a quote request where Air Conditioning Guys took under 6 hours. Air Conditioning Guys also then turned around their quote in under six hours, with Frost Air taking more than 4 days. Air Conditioning Guys’ response times were highly comparable compared to the generally slower response times of the other companies in our Sydney-based top 5. We found that the customer receives a comprehensive quote within the fast response time of 2 hours of sending in the floor plan for their installation requirements.

Air Conditioning Guys and Frost Air provide finance options for customers. Of the two Air Conditioning Guys are the only ones to provide weekend availability. Each provides a fairly comprehensive 5 years’ warranty. It should be noted, however, that Frost Air will only install their own units so if the customer has bought their unit elsewhere they may not be open to installing it.

Expertise

Air Conditioning Guys have been operating since 2006 and stand out in their willingness to find the best system for their customers in terms of price and specifications. They have impressive response times to customers and offer a solid warranty.

Despite rating outside of the top 5, Frost Air is a larger sized company with a lot to offer. They are a great option for customers in the Sydney area who are looking for air conditioning installation. Notably they have an easy access warranty claim page, good financing options, specials listed on a dedicated website page and a 24 hour emergency breakdown repair service. Frost Air also has knowledgeable staff, friendly customer service and affordable and flexible pricing. In terms of systems they offer hydronic and steam boiler heating where Air Conditioning Guys don’t as a matter of course.

Both companies have the ARC Tick, which means they are licensed in handling refrigerants, an important aspect for all technicians and electricians installing air conditioning systems.

Despite being slower on response, Frost Air meets Air Conditioning Guys on price and offer great customer service. Either would make a good choice for instillation and repair company in the Sydney area, remembering that Frost Air are only open Monday to Friday and do not offer weekend hours.