Frozone Air Review

Frozone Air is a Sydney- based air conditioning installation company, which specializes in split systems and ducted air conditioning solutions for both residential and commercial customers. They can supply and install leading brands of air conditioners and also offer maintenance and repair services for any air conditioning make and model. A review of Frozone Air was conducted by our Frozone Air review team, focusing on a number of factors considered essential to a successful air conditioning company. The results from this review placed Frozone Air just outside of the top 5 air conditioning installation companies in the Sydney area.

Frozone Air is a relatively new company in the Sydney air conditioning industry, which was established in 2013. Located in Belrose, the company services the Northern Beaches area as well as the North Shore, Inner West and Eastern Suburbs. Frozone Air is a family owned and operated business, offering the installation, maintenance and repair of air conditioning systems, with professional and knowledgeable technicians, who possess over 40 years combined industry experience.

The Frozone Air review found that this Sydney-based installation company provides a number of impressive services and features, which are not common to all of the top 5 air conditioning installation companies in the Sydney area. One such feature is an online shop on their website, which features different models and makes of air conditioning products that they supply and install. Customers are able to compare and make informed choices on different air conditioners based on capacities and price. The pricing is a guide only, as it includes a standard installation fee, which may change after an on-site appraisal has been conducted. The Frozone Air website also has a spilt system size guide page, which provides information and visual space example to help customers to estimate the size or capacity of the air conditioner they require. This is beneficial for customers, who want to use the company’s online shop and who are unsure of the size of air conditioner they need.

In addition, Frozone have standardised pricing for their all residential service/repairs work, which is detailed on their website. By providing this information, customers are then aware of the pricing and can compare against other quotes they may have received, before contacting Frozone Air. The fixed upfront pricing, means there is no surprises or hidden charges down the line for customers, reflecting a genuine and honest pricing philosophy.

The company also prides itself on offering an impressive service guarantee for their customers, which is called the “100% Satisfaction Guarantee”. This offers an assurance to customers, if they are not happy with the service they receive from Frozone Air, the company will refund the service fee. Frozone Air also offer real booking times and not a window time range slot, as given by other companies in the Sydney air conditioning industry, priding themselves on “showing up on time’ and showing customers that they value their time.

Frozone Air is open to pricing matching and offering volume discounts. They are happy to discuss and compare competitor’s quotes and negotiate a discount when buying and installing multiple units. These pricing options are on a case to case basis and at the discretion of Frozone Air management.

Frozone Air, however does not offer all types of heating and cooling solutions, like hydronic and steam boiler systems. They also have slower than average response times to emails and online inquiries, than the other top 5 Sydney-based air conditioning installation companies. They also do not offer weekend availability for customer service or air conditioning installation. Frozone Air does not also have an in-house finance option or payment plan for customers, so full payment is required by the day of installation. Frozone Air also only service a limited area in Sydney, mainly the Northern Beaches.

The Frozone Air review found the company has received very high online customer review and testimonials, both found on their own website and on other online platforms like Google, TrueLocal and Facebook. Customers rate their experience highly with their testimonials describing positive feedback regarding Frozone’s Air’s high level of technical and customer service standards.

Frozone Air is a family owned and operated business, offering the installation, maintenance and repair of air conditioning systems, with professional and knowledgeable technicians, who possess over 40 years combined industry experience.

Price

Our Frozone Air review found this Sydney-based air conditioning installation company to be competitive and affordable on price. They offer competitive rates on installation of top quality air conditioning units, like Daikin and Mitsubishi Electric and their pricing are generally comparable to the average market prices. Their fixed upfront pricing on services, which is advertised on their website, reflects genuine and honest pricing.

Frozone Air pride themselves on providing quality systems and genuine spare parts at competitive prices, whilst trying catering to every customers budget. The company offers upfront and honest pricing, where customers are offers a flat rate price before any work is carried out. This gives customers the peace of mind that there will be no additional costs at the completion of the job.

The Frozone Air online shop on their website, allows customers to choose different models and makes of air conditioning products, which Frozone Air can supply and install. It is important note with the pricing in the online shop is standardized price base, including a standard installation fee. The price may vary after an in-home appraisal, due to the individual installation requirements.

The graph below compares our top 5 Sydney-based air conditioning installation companies on the factor of cost effectiveness, with the results displayed in the graph below. Our review team found that Frozone Air very reasonable and affordable pricing and therefore gave them a rating of 4 out of 5 for overall cost effectiveness. This is a great result when compared to the cost effectiveness of our other top 5 Sydney-based companies. This score matches 1 of our top 5 Sydney installation companies and rates higher than 3 of the other companies in the top 5. This rating demonstrates that Frozone Air has competitive and affordable pricing, which makes the company great on cost effectiveness and value for money for their customers.

Frozone Air Review cost effectiveness graph

Quotation system

At Frozone Air, a customer can receive a quote either over the phone, through their email address or through their online forms. Quotes over the phone and email are of a general nature, being more of an estimate, as the company prefers to complete a free in-home appraisal before providing a detailed quote with cost breakdown.

The Frozone Air review found customers can receive basic simple quotes over the phone or via email, with phone being the quickest method to receive a quote. Email response times are quite slow in comparison to other top 5 Sydney air conditioning installation companies. Again, for customers who require a detailed quote it is best to book with Frozone Air team a free in-home appraisal, in which the Frozone Air team are more than happy to do.

The company’s online quote tool calculator is simple and easy for customers to use, as seen in the image below. There are three sections, one for personal details, second for upload photos and the third is additional information. With lots of information to fill on this form, some customers may be deterred from contacting the company to obtain a quote. It is important to note, like with most Sydney-based air conditioning companies, the initial quotes are subject to change, based on a more comprehensive in home appraisal.

Frozone Air Review contact for quote1
( Source: https://www.frozoneair.com.au/quote-tool/# )

Frozone Air website also has a simple contact online form, which may be easier for customers who do not have a lot of details regarding their air conditioning needs or time to spend filling out the form. The form is presented in the image below and appears on every page of the Frozone Air website.

Frozone Air Review online form
( Source: https://www.frozoneair.com.au/ )

As with most other Sydney-based air conditioning installation companies, the Frozone Air review team recommends customers to follow up any email correspondence or online quote request with a phone call. This ensures that the request or inquiry was received and may influence a speedier response time with a quote.

Financing

Frozone Air does not offer any kind of financing plan to their customers, meaning that customers will need to pay the entire amount at the completion of the installation. Payment is for all costs related to the cost of the air conditioning unit itself and for the installation of the unit.

Customer Service

Our Frozone Air review rated this Sydney-based air conditioning installation company with a standard level of customer service. They are knowledgeable, ask probing questions and are able to provide genuine and direct specific responses to questions, even on an initial phone enquiry. Customers are able to speak with team members who possess a solid industry knowledge and experience, and email responses quotes are simple, clear and easy to understand. The Frozone Air team only provide initial basic quotes and prefer to conduct an in-home appraisal before giving a detailed quote with specific cost breakdown. Frozone Air scored a 3.5 out of 5 for their overall customer service rating, this is a solid and competitive rating and similar to two of our top 5 Sydney-based air conditioning installation companies.

Our Frozone Air review looked at the customer service performance of the Sydney-based air conditioning installation company in comparison with the other air conditioning installation companies in the Sydney area. Two main customer communications methods, email and phone were assessed by the review team, with the findings of the top 5 in displayed in the graph below.

Our Frozone Air review team scored Frozone Air, 7 out of 10 on their customer service via email, and 7 out of 10 for phone customer service, which indicates again that Frozone Air have similar response times for both phone and email. Frozone Air scored similar to 1 of our top 5 Sydney-based air conditioning installation companies, Endeavour Air.

Frozone Air Review customer service graph

At Frozone Air, phones call are generally answered or put through to knowledgeable people who can answer technical questions and assist in providing a quote. This Sydney-based air conditioning installation company is comfortable in offering their recommendations about air conditioning solutions and brands and provide clear and direct information to customer, whether it is via phone or email. They are also eager to offer customers a free appraisal to provide customer with a more definite and descriptive quote.

Next, the review team assessed the response times of Sydney-based air conditioning installation companies, with the results of the top 5 Sydney-based air conditioning installation companies displayed in the graph below. Assessment of response times looked at two areas, specifically, the time it takes the company to respond to a customer’s initial email request, and how long it normally takes to respond with a prepared quote.

Our Frozone Air review found that the Sydney-based company were slow in both response categories. Their email response times were slow in comparison to some of our top 5 Sydney-based air conditioning installation companies, taking generally between 2 to 4 days to respond to an initial email contact and also 2 to 4 days to respond with a written quote. These customer service response time ratings ranked Frozone Air lower than most the top 5 air conditioning installation companies in the Sydney-based industry, however Frozone Air scored better than the AirOMania company in both categories.

As with most of the other Sydney-based air conditioning companies, it is best practise to follow up any email correspondence or inquiries by the online form with a phone call. The phone call ensures that the customer’s inquiry was received and may contribute to a response may be given in a more speedier manner.

Frozone Air Review time response graph

The Frozone Air review also looked at the company’s previous customers experiences, by reading at customer feedback and reviews. For a relatively new company, Frozone Air has received many customer reviews, with some displayed on their own website and others can be seen on sites such as Google, TrueLocal and Facebook. Many of the reviews for the Frozone Air company reflected a highly rated experience by the customer of the service they received. Most reviews showed a very high satisfaction level, with examples of customer testimonials presented below. The first customer testimonial below is from the Frozone Air website, with the customer commenting on the company’s impressive service.

Frozone Air Review customer testimonial 1
( Source: https://www.frozoneair.com.au/testimonials/ )

The next customer testimonial is from the Google review pages for the company, with the customer giving the company 5 out of 5 stars and commenting on the impressive customer service and workmanship she received.

Frozone Air Review customer testimonial 2
( Source: https://www.google.com.au/search?q=FROZONE+AIR+REVIEWS&oq=frozone+air&aqs=chrome.0.69i59j69i57j69i60l3j0.2908j1j9&sourceid=chrome&ie=UTF-8#lrd=0x6b12aa99f4d753cf:0x3c5e91d9b442430c,1,,, )

 

Product range

The Frozone Air installs all the leading air conditioning brands, such as Daikin and Mitsubishi Electric. The company prides themselves on supplying and installing the most up to date energy efficient and innovative products. The image below is from the Frozone Air website and presents all the air conditioning brands that the company supplies and installs.

Frozone Air review brands
( Source: https://www.frozoneair.com.au/)

Technical expertise and experience

Frozone Air is a relatively new air conditioning installation company in the Sydney market, which records high levels of customer satisfaction and offers a lot of great features. Their technical expertise and experience is evident in the services and features they provide, which have obviously been tailored to meet the needs of the Sydney air conditioning customers.

Frozone Air company prides themselves on being an experienced and reputable company, with is fully licensed technicians. Their ability to repair and maintain any brand of air conditioner, reflects the high level of knowledge, skills and experience of Frozone Air team.

Further to this, our Frozone Air review found that Frozone Air offer a standard 5 year manufacturer’s warranty on the air conditioning unit, which is standard practise for most air conditioning installation companies. Frozone Air also offers a 12 month installation warranty on their workmanship, should any problems arise after installation. This installation warranty can be extended to 5 years if customers meet the regular servicing recommendations as set by Frozone Air. The company also offer a 3 month warranty on parts when repairing customer air conditioners.

The number of years that the installation warranties covers for our top 5 Sydney-based air conditioning companies are presented below. Although Frozone Air’s installation warranty coverage is lower that some of the top 5 Sydney air conditioning installation companies warranties in terms of years of coverage, the Frozone Air team note that installation issues usually arise very soon after installation.

Installation Guarentee Graph by Frozone Air review

The Frozone Air also offer customers specials and promotions through their website, The specials page lists all the current offers and promotions in an easy to read and understand format. Frozone Air, unlike most other Sydney-based air conditioning companies offers their own company promotions and not just manufacturers promotions. Current Frozone Air company promotions are presented in the image below

Frozone Air review brands
( Source: https://www.frozoneair.com.au/)

 
Frozone Air technicians are fully certified and insured and have over 40 years combined industry experience, who pride themselves on creating unparalleled service and quality workmanship in air conditioning solutions for homes and businesses. The experienced technicians have fully equipped vehicles and can usually provide same day service and repair work to all air conditioning systems. So sure of their staff and workmanship and customer service, Frozone have an impressive service guarantee called the “100% satisfaction guarantee”, which states “If you aren’t happy with our service we will refund the service fee”, as seen in the image below from their website.

Guarantee seal for Frozone Air review
( Source: https://www.frozoneair.com.au/)

The Frozone Air’s online air conditioning unit shop on their website is an impressive and beneficial feature for their customers, as shown as in the image below. The shop includes all the brands, models and makes of air conditioners that Frozone Air supplies and installs.

 Online shopping for Frozone Air review
( Source: https://www.frozoneair.com.au/)

In summary, our Frozone Air review found that Frozone Air is a well-established air conditioning installation business in the Sydney area, with their customer service standards being at high industry level. They offer impressive features for potential customers, like a air conditioning quote tool online form, split system capacity calculator guide, an air conditioning online shop, a 100% satisfaction guarantee, and offer real time appointments. Frozone Air provides customers with basic estimate quotes over the phone and by email and offers more exact and detailed quotes after an in-home appraisal. As well, they provide customers with competitive and affordable prices, which are comparative to or lower than other air conditioning installation companies on the Sydney. They also have some fixed pricing on some of their services, showing reflects an upfront honest pricing system. The Frozone Air has some consistently high and impressive customer testimonials both on their website as well as on other online sites, which rates and recommends highly by its customers. Our Frozone Air review team rated Frozone Air as being outside the top 5 Sydney-based air conditioning installation companies; however found the company to be a great option for customers in Sydney, especially in the Northern Beaches area, who require installation of ducted and split system air conditioning split systems.

The Frozone Air review looked into a comprehensive range of factors considered essential to successful air conditioning installation companies. These factors were reviewed for the Frozone Air company and the results were compared with the other Sydney-based air conditioning installation companies in our top 5. Our Frozone Air review gave the company an overall Compare Air Conditioning Rating of 3.5 out of 5 stars, a solid and competitive score, ranking Frozone Air as just outside our top 5 air conditioning installation companies in the Sydney region.

 Compare Air Con comparison table for Frozone Air review

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