NQ Cooling



Customer Service

Compare Air Conditioning Rating


NQ Cooling
  • Excellent customer services
  • Cheap prices
  • Quick response times
  • Long warranty period
  • Competitive pricing
  • Good customer service


NQ Cooling
  • No weekend availability
  • 2 year warranty period
  • Good, but not outstanding, response times
  • Generally doesn't offer deals and promotions
  • No weekend availability


Chillout are a locally owned and run business established in 1997, specialising in providing high quality air conditioning installations and services, with a strong focus on creating environmentally friendly solutions for their customers. They rated 4 out of 5 in our overall Compare Air Conditioning, which was the equal second score.

NQ Cooling’s Compare Air Conditioning score was a touch higher at 4.5 out of 5 stars. This and their outstanding level of customer service, workmanship and prices combine to make NQ Cooling as our top-rated company in the region.

Potential customers may be interested to know that Chillout also offer competitive prices and strong customer service via phone.


NQ Cooling


Free on-site quote

Volume discounts

Deals and promotions

Price Matching

Financing availability

Our NQ Cooling review ranked the business a 4 out of 5 for their general cost effectiveness, placing them in an equal second place when compared to our other top 5 air conditioning installation companies in the Townsville market. By comparison Chillout received a 3 out of 5 for their overall cost effectiveness. Their prices are on the more expensive side among our top 5 companies, but they are fairly standard throughout the overall Townsville market.

NQ Cooling provide their clients with competitive installation and repair price points when compared to the general market. Both companies are open to price matching on their quotes, where the details must be like for like. Only NQ Cooling pass on promotions and cash back deals on certain brands. Volume discounts are possible from both companies, being specific to the job and based around numbers.

Despite Chillout’s fees being slightly more expensive than our other recommended top 5, they are still competitive among the overall market and offer quite reasonable price points.

They are also open to negotiations and discussion during the quotations process regarding pricing options and deals. Chillout also do not offer a fixed warranty period on their installations, but do guarantee the quality of their workmanship. This guarantee means Chillout will repair any installation faults regardless of time. This is very reasonable and adds value to the sale.

Customer Service

NQ Cooling


Clear quote

Weekend availability

Customer service rating by phone


Customer service rating by email


Response time to acknowledge request

6 - 24 hours
2 - 4 days

Response time to provide quote

6 - 24 hours
2 - 4 days

Online ratings / reviews


Performing strongly, NQ Cooling achieved an 8 out of 10 for both their phone and email responses. This placed them in front in terms of their customer service satisfaction when compared to our other top 5 companies in the market. By comparison Chillout were given a 6.5 out of 10 for their phone service communication and a 7 for their email communications. These scores are still quite competitive when compared to the overall Townsville market beyond the top 5.

Offering an extremely quick response time, NQ Cooling generally acknowledged and sent quotes out within a 24-hour timeframe. Chillout’s review team discovered that they generally acknowledge and send out initial quotes within a 48-84 hour timeframe. Falling within the median range when compared to our top 5 recommended companies, this is still fairly competitive when paralleled to the overall market.

Through multiple test calls and investigations our review team discovered that NQ Cooling staff were very helpful and polite. They also provide their clients with weekend availability, which is unusual in the top 5.

Chillout offered quite good customer service when compared to our other top 5 recommended businesses in the area. Staff at Chillout came across as both polite and helpful, with a strong focus around resolving client enquiries in a timely and efficient manner. They are motivated to assist customers in creating environmentally friendly solutions for their homes or commercial space.

In keeping with the rest of the top 5, both companies do not propose any financing options to their customers and both offer free onsite quotes.

Chillout have a preference for sending their quotes out digitally as they believe this method provides the clearest communication.


NQ Cooling



Commercial and residential

ARC Tick

Year established


Installation warranty


Established in 2015, NQ Cooling offers a friendly, yet professional team that was able to answer and explain all technical aspects in a clear and understandable manner. Chillout offer 20 years of industry experience and know-how, with particularly high levels of workmanship with their installations and repairs.

In particular, Chillout’s staff is committed to reducing the environmental impact of the air conditioning systems they install and have the knowledge to provide valuable advice regarding this during the installation and quotation process. This knowledge can also offer savings as efficiency helps to cut down on the overall usage costs of the system.

Both teams service commercial and residential sectors including apartments, and are able to maintain and install an extensive range of systems including split systems, reverse systems, inverter systems, multi systems, ducted heating and cooling and evaporative cooling. Though they offer evaporative cooling it is not recommended for the area.

Both travel rurally for jobs, though NQ Cooling would need to charge for travel costs. They both also have the ARC tick of approval, giving them a licence to handle refrigerants.

Both businesses offer comparative pricing, friendly service and quality workmanship, making either a great choice for your installation and repair needs. With Chillout offering environmentally friendly solutions and NQ Cooling with flexibility due to their weekend availability either one of these could align with your priorities, requirements and budgets.

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