NQ Cooling vs DMC Air Conditioning

NQ Cooling

DMC Air Conditioning

Price

Customer Service

Compare Air Conditioning Rating

Pros

NQ Cooling
  • Excellent customer services
  • Cheap prices
  • Quick response times
DMC Air Conditioning
  • Competitive pricing
  • Strong customer service by phone
  • Good online reviews

Cons

NQ Cooling
  • No weekend availability
  • 2 year warranty period
DMC Air Conditioning
  • Slower response times by email
  • 2 year warranty period

Summary

DMC Air Conditioning is a locally owned and operated Townsville based air conditioning installation company established in 1987. The company’s extremely competitive pricing structure, excellent customer service and quality workmanship have led our Compare Air Conditioning team to place them second among our top recommended companies in the local market.

Our DMC Air Conditioning review team found that the company have a strong focus in finding the ideal air conditioning option based upon their customers specification.

Townsville installation company NQ Cooling lead the way in terms of their overall operations, placing them as our top-rated company in the top 5.NQ Cooling achieved a 4 out of 5 for their customer service and had the fastest general response time.

Price

NQ Cooling

DMC Air Conditioning

Free on-site quote

Volume discounts

Deals and promotions

Price Matching

Financing availability

NQ Cooling’s pricing was rated a 4 out of 5 for their general cost effectiveness. This score placed them in equal second place when compared to our other top 5 air conditioning installation companies in the Townsville market. DMC Air Conditioning went one better, receiving a 5 out 5 for the overall cost effectiveness, placing them equally in first spot.

Despite getting a slightly lower score, our NQ Cooling review revealed that the Townsville based air conditioning installation company provide their clients with competitive installation and repair price points when compared to the general market.

Both businesses offer discounts on their already competitive pricing, with some price matching being available on their quotes, though the details must be like for like. Clients can also take advantage of deals on certain brands and cash backs. Volume discounts are also on the table, but are generally specific to the job and based around numbers and fitting hours.

DMC Air Conditioning offers premium solutions at extremely competitive price points. The company is very cost effective and have a focus on securing the most cost-efficient deal for their clients.

Neither of these Townsville companies offers financing options to their customers for installations and repairs. They each offer a 2-year installation warranty period, which is average among the companies in the top 5.

Customer Service

NQ Cooling

DMC Air Conditioning

Clear quote

Weekend availability

Customer service rating by phone

8/10
8/10

Customer service rating by email

8/10
7.5/10

Response time to acknowledge request

6 - 24 hours
> 4 days

Response time to provide quote

6 - 24 hours
> 4 days

Online ratings / reviews

5/5
4.6/5

For customer satisfaction via both email and phone, NQ Cooling achieved an 8 out of 10. This excellent score placed them in the lead in terms of their overall customer service satisfaction when compared to our other top 5 companies in the market.

Also performing strongly in this area, DMC Air Conditioning scored an 8 out of 10 for phone satisfaction and a 7.5 out of 10 for email satisfaction when compared to our other top 5 businesses in the market. These place DMC Air Conditioning in second place within our top 5.

In terms of response time NQ Cooling generally acknowledged and sent quotes out within a 24-hour timeframe, giving them a fast ranking. This timeframe is quick when compared to the overall market, giving a strong indication of their quality customer service. DMC Air Conditioning had a slow ranking, generally taking over 4 days to both acknowledge requests and send out initial quotes. This time may be on the slower side of our top 5 recommended companies, but is quite commonplace among the overall market. It should be noted that despite their slower response rate time when compared to our other top 5 rated companies, their communications were usually well thought out and informative.

When interacting with their staff, NQ Cooling stood out among our top 5 rated companies in the area thanks to their helpfulness, flexibility and prompt response times. Furthermore, NQ Cooling provide clients with weekend availability, giving them greater flexibility in terms of working hours and times.

Staff at DMC Air Conditioning has a clear customer focus within their operations and this allows clients to feel comfortable and supported during the experience.

Expertise

NQ Cooling

DMC Air Conditioning

Apartments

Commercial and residential

ARC Tick

Year established

2015
1987

Installation warranty

2 YEARS
2 YEARS

Our team were impressed with NQ Cooling’s level of technical expertise, experience and knowledge. The company were established in 2015, and have a professional team that were able to answer and explain all technical aspects of installation in a clear and understandable manner. DMC Air Conditioning was established in 1987 and has a very experienced and knowledgeable staff base. They are the longest running business of our top 5 Townsville based air conditioning installation companies, giving their technicians an edge when it comes to industry experience and knowledge.

Both companies’ technicians offer residential and commercial services and are able to maintain and install an extensive range of systems such as split systems, reverse systems, inverter systems, multi systems, ducted heating and cooling and evaporative cooling. While evaporative cooling is available it is not recommend it for the region due to the humidity of the area.

Each team are able to further discuss all positive and negatives of each system and recommend the best suit options per the client’s specifications during the quotation process. Both are able to travel rurally for jobs, with NQ Cooling charging travel costs. They also have the ARC tick of approval, giving them a licence to handle refrigerants.

As the top two of our recommended Townsville companies NQ Cooling and DMC Air Conditioning offer competitive pricing and excellent customer service. Of the two only NQ Cooling offer weekend availability, which may be a deal sealer for some customers.