NQ Cooling vs Rolly’s Electrical

NQ Cooling

Rolly’s Electrical

Price

Customer Service

Compare Air Conditioning Rating

Pros

NQ Cooling
  • Excellent customer services
  • Cheap prices
  • Quick response times
Rolly’s Electrical
  • Good pricing model
  • Strong customer service
  • Services rural areas

Cons

NQ Cooling
  • No weekend availability
  • 2 year warranty period
Rolly’s Electrical
  • Slower response times by email
  • Generally doesn't offer deals and promotions
  • No weekend availability

Summary

An owner operated business; Rolly’s Electrical offers a range of electrical services including commercial and residential air conditioning repairs and installations. The business was established in 2010. They have a wealth of experience and knowledge within the installation industry, placing them fourth among our top 5 rated companies in the Townsville area.

Townsville air conditioning and installation company NQ Cooling offer their customers the best customer service, workmanship and prices when compared to our other top 5 rated companies in the area. Scores across criteria such as price etc. place NQ Cooling as our top rated business in the market, scoring particularly well for their customer service.

Price

NQ Cooling

Rolly’s Electrical

Free on-site quote

Volume discounts

Deals and promotions

Price Matching

Financing availability

Our NQ Cooling review scored the business a 4 out of 5 for their general cost effectiveness. This score placed them in equal second place when compared to our other top 5 air conditioning installation companies in the Townsville market. Rolly’s Electrical also received a high score of 4 out of 5 for their overall cost effectiveness, joining NQ Cooling in equal second compared against our other top 5 businesses in the region. This rating indicates the competitive prices Rolly’s Electrical has to offer.

NQ Cooling and Rolly’s Electrical offer price matching on their quotes, though the details must be like for like. Both teams are open to discussion and negotiation during this process. Additionally, they are both able to provide volume discounts on the purchase of multiple units, whereupon a reduced price can be given depending on the number of units being installed.

The team at NQ Cooling also provides their clients with deals on certain brands and cash backs, where Rolly’s Electrical do not offer such deals. NQ Cooling are able to provide cash backs through certain manufactures such as Panasonic and other suppliers whereby discounts can be applied.

In terms of warranty periods, Rolly’s Electrical offers one of the shortest among our top 5 Townsville based air conditioning installation companies; providing a 1-year installation warranty for their work. By comparison NQ Cooling offers 2 years, which is average for the Townsville region.

Customer Service

NQ Cooling

Rolly’s Electrical

Clear quote

Weekend availability

Customer service rating by phone

8/10
7/10

Customer service rating by email

8/10
5/10

Response time to acknowledge request

6 - 24 hours
2 - 4 days

Response time to provide quote

6 - 24 hours
> 4 days

Online ratings / reviews

5/5
4.7/5

In the lead in terms of their overall customer service satisfaction, NQ Cooling achieved an 8 out of 10 for both their phone and email responses.  Rolly’s Electrical have a strong preference for telephone communications as opposed to email, achieving a 7 out of 10 for their phone service and a 5 out of 10 for their email interactions. Though these scores are on the lower end of our top 5, they are fairly standard among the general market. The Rolly’s Electrical team can take an extended time when replying to email enquiries, believing that phone interactions provide a personal touch and a clearer communication channel.

Reflecting this preference, Rolly’s Electrical generally respond to initial email requests within 48-84 hours and take over 4 days to send quotes out to customers, giving them a slow rating. The NQ Cooling team generally acknowledged and sent quotes out within a 24-hour timeframe. This response time is extremely quick when compared to the overall market.

The NQ Cooling team provides their customers with premium levels of customer service, standing out among our top 5 rated companies in the area thanks to their helpfulness, flexibility and prompt response times. Rolly’s Electrical staff was found to be both polite and friendly over the phone. Their team came across as happy to help, while assisting with enquiries where they were able to explain technical concepts. They offer a personal touch to the company’s customer service that gives peace of mind during the installation process. Furthermore, Rolly’s Electrical staff offers recommendations and advice, taking into account the region’s climate and how that affects certain air conditioning systems.

Unusually for the region NQ Cooling provide their clients with weekend availability, providing greater flexibility in terms of working hours and times.

Our NQ Cooling and Rolly’s Electrical reviews found that the Townsville based air conditioning installation companies do not propose any financing options to their customers.

Expertise

NQ Cooling

Rolly’s Electrical

Apartments

Commercial and residential

ARC Tick

Year established

2015
2010

Installation warranty

2 YEARS
1 YEARS

Despite their slow email response times our Rolly’s Electrical review team found the company had experienced and well-rounded staff. Their technicians have an abundance of industry experience and know-how and are able to work with various systems and conditions. They are confident when answering questions and offering recommendations.

NQ Cooling impressed our review team with the level of expertise, experience and knowledge shown. Established in 2015, the company offer a friendly, yet professional team that were able to clearly answer and explain all technical aspects to customers.

The technicians at Rolly’s Electrical and NQ Cooling are able to maintain and install an extensive range of systems such as split systems, reverse systems, inverter systems, multi systems, ducted heating and cooling and evaporative cooling. Though they also offer evaporative cooling, neither company would recommend it for the region due to the humidity of the area. Both are able to cover commercial and residential work and to travel rurally for jobs, though NQ Cooling would need to charge for travel costs. Each company has the ARC tick of approval, giving them a licence to handle refrigerants.

As two of the top 5 companies in the Townsville region either would provide a good option for instillations and repair. If you do want a longer warranty, it may pay to keep in mind that Rolly’s Electrical offers one of the shorter periods among our top 5 Townsville based air conditioning installation companies, only providing 1-year installation warranties for their work. However, like NQ Cooling they have very competitive pricing which works in their favour.