NQ Cooling

RowanAir

Price

Customer Service

Compare Air Conditioning Rating

Pros

NQ Cooling
  • Excellent customer services
  • Cheap prices
  • Quick response times
RowanAir
  • Low pricing
  • Good customer service
  • Services rural areas

Cons

NQ Cooling
  • No weekend availability
  • 2 year warranty period
RowanAir
  • Rigid pricing model
  • No volume discounts
  • No weekend availability

Summary

Our Compare Air Conditioning review team concluded that the Townsville based air conditioning installation company, NQ Cooling, offer customers the best customer service, workmanship and prices when compared to our other top 5 rated companies in the area. As a result NQ Cooling have ranked as our top-rated company in the region, leading the way in terms of their overall operations.

Locally owned business RowanAir provide their clients with cost effective solutions, quality workmanship and friendly customer service, placing them among our top 5 recommended companies. They offer superior service in terms of their response times, replying the fastest out of our top 5 rated Townsville based air conditioning installation companies. They are placed fifth in the top 5.

Price

NQ Cooling

RowanAir

Free on-site quote

Volume discounts

Deals and promotions

Price Matching

Financing availability

While NQ Cooling’s review ranked the business a 4 out of 5 for their general cost effectiveness, placing them in an equal second place when compared to our other top 5 companies, RowanAir received an outstanding sore of 5 out of 5 for their general cost effectiveness. This rating gives a clear indication of the value and worth their solutions have to offer.

During our NQ Cooling review we found that the Townsville based air conditioning installation company provide price matching on their quotes, though the details must be like for like. The team are open to discussion and negotiation during this process.

NQ Cooling are also willing to provide their clients with deals on certain brands and cash backs, particularly in relation to Panasonic. They are open to volume discounts, depending on the job and based around numbers and fitting hours.

In comparison, RowanAir offer a fairly rigid pricing structure and do not utilise discounts to make their already competitive prices even lower. Despite this, staff is happy to discuss payment options and negotiate price points during the quotation process.

Both companies offer a 2-year warranty, which is standard for the Townsville region and assists customers should something go wrong.

Customer Service

NQ Cooling

RowanAir

Clear quote

Weekend availability

Customer service rating by phone

8/10
7/10

Customer service rating by email

8/10
6.5/10

Response time to acknowledge request

6 - 24 hours
< 6 hours

Response time to provide quote

6 - 24 hours
< 6 hours

Online ratings / reviews

5/5
5/5

Achieving an 8 out of 10 for both their phone and email responses, NQ Cooling are placed in the lead in terms of their overall customer service satisfaction when compared to our other top 5 companies in the market. RowanAir were given an overall 6.5 out of 10 for their email communications and a 7 out of 10 for their phone service interactions.

In terms of response time, our NQ Cooling review team found the company generally acknowledged and sent quotes out within a 24-hour timeframe, a response time that is extremely quick when compared to the overall market. While our RowanAir review team found the Townsville based air conditioning installation company provided their clients with the fasted response times of our top 5 companies, generally responding and sending out quotes within a few hours, their quotation system came across as both confusing and disorganised. Our request for a quote resulted in multiple email chains containing important quote information, compared to our other top 5 recommended companies who sent just one. However, the actual details of the quotes provided a detailed understanding of the installation process.

Our NQ Cooling review team noted that they were keen to assist with enquiries, easily answering and explaining a range of questions. RowanAir’s employees were also friendly and happy to help, with the knowledge to answer and explain questions through both online and phone interactions, although they do prefer to communicate via phone.

The NQ Cooling review found that the Townsville based air conditioning installation company do not propose any financing options to their customers and require all clients pay for the installation or repair of their air conditioning systems in full upon completion of the job. Any potential clients who wish to enquire are able to further discuss payment options with the team at NQ Cooling when they call to enquire about a quote.

NQ Cooling provides their clients with weekend availability, whereas RowanAir do not.

Expertise

NQ Cooling

RowanAir

Apartments

Commercial and residential

ARC Tick

Year established

2015
2011

Installation warranty

2 YEARS
2 YEARS

The Compare Air Conditioning review team found that RowanAir review offers premium workmanship and quality expertise, having been on the market for just under 10 years. Their technicians are able to offer relevant and useful recommendations throughout the installation process.

Being established in 2015, NQ Cooling review are the younger of the two and yet display an impressive level of technical expertise, experience and knowledge.

Both companies are able to maintain and install an extensive range of systems for residential and commercial use including apartments, such as split systems, reverse systems, inverter systems, multi systems, ducted heating and cooling. NQ Cooling are equipped to work on evaporative systems but do not recommend them as the region is humid. Each team have the knowledge to further discuss all positive and negatives of each system and recommend the best options as per the client’s specifications during the quotation process. Both teams are able to travel to rural areas for jobs, though there are charges for travel costs. RowanAir and NQ Cooling both have the ARC tick of approval, giving them a licence to handle refrigerants.

Throughout the process of our NQ Cooling review, our team determined the company to be our top-rated Townsville based air conditioning installation company, rating well on all-important aspects of installation. RowanAir offer customers more cost effective solutions, quality workmanship and friendly customer service. Both would be reliable companies to engage for your installation needs, with RowanAir offering excellent prices, which are cheaper than those offered by NQ Cooling.