NQ Cooling Review

Our Compare Air Conditioning team have concluded that the Townsville based air conditioning installation company, NQ Cooling offer their customers the best customer service, workmanship and prices when compared to our other top 5 rated companies in the area. Locally owned and operated NQ Cooling provide their clients with both commercial and residential installations. Our team recommend the air conditioning installation Townsville company, NQ Cooling as our top-rated company in the region.

With thorough research and investigation, our NQ Cooling review team found the Townsville based air conditioning installation company led the way in terms of their overall operations, placing them as our top-rated company.

Price

Throughout the process of our NQ Cooling review, we found that the Townsville based air conditioning installation company provided their clients with competitive installation and repair price points when compared to the general market. They offer price matching on their quotes, though the details must be like for like. The team are open to discussion and negotiation during this process.

Furthermore, NQ Cooling also provide their clients with deals on certain brands and cash backs. They are able to provide cash backs through certain manufactures such as Panasonic and other suppliers whereby discounts can be applied. They are also able to provide their customers with volume discounts, specific to the job and based around numbers and fitting hours.

The graph below illustrates and rates the general cost effectiveness of each our top 5 rated air conditioning installation companies based in Townsville. Our NQ Cooling review ranked the business a 4 out of 5 for their general cost effectiveness, placing them in an equal second place when compared to our other top 5 air conditioning installation companies in the Townsville market.

NQ Cooling review cost effectiveness graph rating

Quotation system

The team as NQ Cooling offer their clients clear and understandable quotes. These quotes contain all the relevant information and give an easy to understand breakdown of all costs. Our NQ Cooling review further noted that the format of the quotes makes it easy for customers to understand and follow the details of installation process. Furthermore, we found the company offered excellent response times when sending out quotes, making them one of the most prompt among our top 5 air conditioning installation companies based in Townsville.

The below image, taken directly from NQ Cooling’s website, shows their online enquiry form whereby any potential clients can send through details of their situation and receive a direct response from the company.

NQ Cooling review form from website
( Source: http://www.nqcooling.com.au )

Financing

Our NQ Cooling review found that the Townsville based air conditioning installation company do not propose any financing options to their customers and require all clients to pay for the installation or repair of their air conditioning systems in full upon completion of the job. Any potential clients who wish to enquire are able to further discuss payment options with the team at NQ Cooling when they call to enquire about a quote.

Customer Service

Our NQ Cooling review team found that the Townsville based air conditioning installation company provided their customers with premium levels of customer service. NQ Cooling stood out among our top 5 rated companies in the area thanks to their helpfulness, flexibility and prompt response times.

Through multiple test calls and investigation, our team noted the company’s willingness to assist with enquiries and their ability to easily answer and explain a range of questions. Their employees come across as friendly and happy to help. They respond to enquiries quickly and offer valuable information throughout the process.

Furthermore, NQ Cooling provide their clients with weekend availability, giving their clients greater flexibility in terms of working hours and times. Our NQ Cooling review team made note that the company is the only one of our top 5 recommended companies to offer weekend availability.

The below review, taken from NQ Cooling’s website shows feedback given to the air conditioning installation Townsville company from a previous client.

Customer testimonials found by our NQ Cooling review team
( Source: http://www.nqcooling.com.au )

The below graph shows the general customer service satisfaction of each of our top 5 Townsville based air conditioning installation companies through both phone and email communications. As demonstrated below, NQ Cooling achieved an 8 out of 10 for both their phone and email responses, placing them in the lead in terms of their overall customer service satisfaction when compared to our other top 5 companies in the market.

Air conditioning installation Townsville customer service ratings

The below graph gives an indication of response time of the time it took each of our top 5 companies to respond to acknowledge quote requests and to further send them out. As shown below, our NQ Cooling review team found the company generally acknowledged and sent quotes out within a 24-hour timeframe. This response time is extremely quick when compared to the overall market and gives a strong indication of the quality customer service NQ Cooling as to offer.

Our NQ Cooling review response time ratings

The below table, created by our NQ Cooling review team, outlines the scores of each of our Townsville based air conditioning installation companies based upon their overall customer service and response times. Our review team found that NQ Cooling achieved a 4 out of 5 for their customer service and had a faster general response time. These scores place the air conditioning installation Townsville company as our top rated business in the market for their customer service.

NQ Cooling review customer service ratings from air conditioning installation Townsville companies

Product range

During our NQ Cooling review, our team discovered that the Townsville based air conditioning installation company are able to expertly install and work with a large range of manufacturers. Their team have a preference for working with Panasonic and Mitsubishi Heavy Industries as they find their products to be of high quality and reliable. They are however able to work with many other brands such as Hitachi, Daikin and Toshiba.

Technical expertise and experience

Throughout the process of our NQ Cooling review, our team were impressed with the level of technical expertise, experience and knowledge shown by the Townsville based company. Established in 2015, the company offered a friendly, yet professional team that were able to answer and explain all technical aspects in a clear and understandable manner. They also provide their customer with a two-year workmanship warranty on all of their installation, offering piece of mind.

NQ Cooling’s technicians are able to maintain and install an extensive range of systems such as split systems, reverse systems, inverter systems, multi systems, ducted heating and cooling and evaporative cooling. Though they offer evaporative cooling, NQ Cooling do not recommend it for the region due to the humidity of the area. The team are able to further discuss all positive and negatives of each system and recommend the best suit options per the client’s specifications during the quotation process.

Our review team further noted that the company offer both commercial and residential work and are able to travel rurally for jobs, though they would need to charge for travel costs. They also have the ARC tick of approval, giving them a licence to handle refrigerants.

NQ Cooling review team found this additional image
( Source: http://www.nqcooling.com.au )

Throughout the process of our NQ Cooling review, our team have determined the company to be our top-rated Townsville based air conditioning installation company. The businesses excellent levels of customer service, quick response times, competitive prices and quality workmanship have stood out among the market in the area. Taking all the relevant categories into consideration, our team have given NQ Cooling an overall 4.5 stars out of 5, putting them in first place among out top 5 Townsville installation companies.

NQ Cooling review star rating

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