Camray Air

Marksmen Refrigeration & Air Conditioning

Price

Customer Service

Compare Air Conditioning Rating

Pros

Camray Air
  • Good response times
  • Excellent prices
  • Strong customer service
Marksmen Refrigeration & Air Conditioning
  • Volume discounts available
  • Competitive pricing
  • Good customer service

Cons

Camray Air
  • No weekend availability
  • No boiler heating or evaporative cooling installations
Marksmen Refrigeration & Air Conditioning
  • Slower response times by email
  • No weekend availability
  • No price matching policy

Summary

Rated fourth in the Wollongong region top 5 recommended companies, Marksmen Refrigeration and Air Conditioning are a long-standing air conditioning installation company that has been operating for 30 years, being first established in 1998. They offer competitive prices and an outstanding warranty period that offers great value for money.

Offering the best value when compared to the top 5 overall ranked Wollongong air conditioning & installation companies Camray Air also has 22 years in the industry with great pricing, consistently high levels of customer service and a 24/7 breakdown service for contract clients.They are ranked first out of the top five by our review team, based on their easy-to-read quotations, affordable prices, quality customer service standards, technical expertise and broad range of products.

Price

Camray Air

Marksmen Refrigeration & Air Conditioning

Free on-site quote

Volume discounts

Deals and promotions

Price Matching

Financing availability

Camray Air rated strongest on price, with a 5 out of 5, which ranked them in equal top place with another of our top 5 companies in the area. Marksmen Refrigeration and Air Conditioning weren’t far behind on price, scoring a 4 out of 5, ranking them in equal second place out of the 5 companies rated by our Compare Air Conditioning team.

Prices offered by Camray Air were impressive as they were found to be generally lower than the market average. They offer affordable installation quotes, including cash back options to help customers make their purchasing decision. Even with lower pricing Camray Air are still open to review price-matching enquiries for customers and offering volume discounts where multiple units are purchased and installed at once.

Marksmen Refrigeration and Air Conditioning’s prices were found to be affordable and generally in the medium range when compared to their competitors in our Wollongong top 5 recommended air conditioning installation based companies. They do not, however, offer price matches or volume discounts. But they are open to discussing pricing with customers, providing information on possible cash options and promotions that may positively affect the overall cost of installation.

Customer Service

Camray Air

Marksmen Refrigeration & Air Conditioning

Clear quote

Weekend availability

Customer service rating by phone

8/10
8/10

Customer service rating by email

8/10
7/10

Response time to acknowledge request

24 - 48 hours
> 4 days

Response time to provide quote

24 - 48 hours
> 4 days

Online ratings / reviews

5/5
5/5

Camray Air scored an 8 out of 10 for customer service experience over the phone, and the same strong score for customer service experience via email. Our Marksmen Refrigeration and Air Conditioning Review rated 8 out of 10 for customer service over the phone and 7 out of 10 for customer service experienced via email. These scores placed Marksmen Refrigeration and Air Conditioning in second place for both of these components.

Offering a medium response time, Camray Air took generally between 24 – 48 hours to respond to initial online enquiries and provided a quote within that same time period. This ranked them equal second for responsiveness when compared to their competitors.

Marksmen Refrigeration and Air Conditioning took some time to respond to enquiries and requests for a quote. However, when the review team called to follow up they found that staff had not received our emails due to major technical issues. Our review team was impressed by their sincerity when apologising for this, correcting the issue immediately over the phone and offering discounts to make up for the initial long response.

The staff at Camray Air are also friendly and helpful, providing consistently high standards of customer service and patiently relaying answers to difficult questions. At Marksmen Refrigeration and Air Conditioning Mark, the director of the company, answered customer questions as needed and was able to provide all the information required to help with purchasing decisions.

Our Camray Air Review team found that the company prides themselves on their high standards of service, which includes an offer and assurance that they will remove old units and debris at the time of installation.

Camray Air is closed on weekends but can provide rural installations on a case by basis. Marksmen Refrigeration & Air Conditioning service the Wollongong region only, not covering rural areas. They are also closed on weekends. Neither company offers financing options to their customers but Marksmen Refrigeration & Air Conditioning offer the longest warranty in the top five.

Expertise

Camray Air

Marksmen Refrigeration & Air Conditioning

Apartments

Commercial and residential

ARC Tick

Year established

1996
1988

Installation warranty

5 YEARS
10 YEARS

As mentioned above Marksmen Refrigeration and Air Conditioning have 30 years of industry experience and expertise behind them and offer great guarantees for their workmanship, providing cost-effective products and services to their customers. The Camray Air team are also experienced, with over 20 years of expertise in the industry. Both rate among the most experienced air conditioning and installation companies in the area.

Both of these companies bring their experience to installing and repairing air conditioning systems for both commercial and residential properties, including apartments, in the Wollongong area. They have the experience and know how to install split, reverse, inverter and multi-systems and ducted heating and cooling systems. They are both covered by the ARC tick of approval, which is an industry standard. Marksmen Refrigeration and Air Conditioning can also sub contract to other companies for ducted heating and hydronic systems, as they do not provide this service themselves.

As noted, Marksmen Refrigeration and Air Conditioning provides an impressive guarantee of their workmanship, committing to repair any installation faults regardless of the length of time since installation was completed. However, most of their jobs have a 6 to 8 week waiting period, with 6 weeks in the winter and 2 months in the summer. If you were prepared to book ahead they would be a great choice for installation, offering competitive prices, great customer service and technical knowledge. Camray Air is also an attractive choice of installation companies, offering impressive pricing and the advantage of a 24/7 call out service for breakdowns.