Camray Air vs Wollongong Air Conditioning

Camray Air

Wollongong Air Conditioning

Price

Customer Service

Compare Air Conditioning Rating

Pros

Camray Air
  • Good response times
  • Excellent prices
  • Strong customer service
Wollongong Air Conditioning
  • Strong customer service
  • Low prices
  • Price matching policy

Cons

Camray Air
  • No weekend availability
  • No boiler heating or evaporative cooling installations
Wollongong Air Conditioning
  • Slower response times by email
  • No weekend availability
  • No volume discounts available

Summary

Backed by 22 years in the industry, the staff at Newcastle based air conditioning company Camray Air has experience and knowledge, providing consistently high levels of customer service and great, easy to read quotes with cost effective prices.These combined have ranked Camray Air as our number 1 recommended air conditioning installation company in the Wollongong area.

Wollongong Air Conditioning has been operating for 31 years, having been established in 1987. They have been ranked the fifth top recommended air conditioning installation company in Wollongong. Wollongong Air Conditioning have excellent pricing, polite staff and highly experienced technicians.

Price

Camray Air

Wollongong Air Conditioning

Free on-site quote

Volume discounts

Deals and promotions

Price Matching

Financing availability

For cost effectiveness these two businesses were ranked in equal top place with Wollongong Air Conditioningand Camray Air rating 5 out of 5 in comparison to our other top 5 recommended air conditioning companies in the area, indicating that they have excellent price points.

The Camray Air Review team found their prices were impressive, generally lower than the market average with affordable installation quotes, including cash back options to help the customer with their purchasing decision.

Wollongong Air Conditioning provides price-matching options to customers if provided with a written quote that reflects a like for like match. However, they maintain that their competitors rarely beat them on price.

Camray Air is also happy to review price-matching enquiries for customers and will offer volume discounts where multiple units are purchased and installed at once. Wollongong Air Conditioning does not offer volume discounts.

Camray Air and Wollongong Air Conditioning also assist customers to access cash backs and promotions at various times, which are usually on offer during the winter months.

When looking at their warranties we noted that Camray Air offers 5 years to Wollongong Air Conditioning’s 2-year installation warranty. The longer warranty period provides customers with some surety in case the system fails to work as expected. Wollongong Air Conditioning’s warranty does however cover 5 years of manufacturer warranty for parts and labour.

Customer Service

Camray Air

Wollongong Air Conditioning

Clear quote

Weekend availability

Customer service rating by phone

8/10
7/10

Customer service rating by email

8/10
6.5/10

Response time to acknowledge request

24 - 48 hours
> 4 days

Response time to provide quote

24 - 48 hours
> 4 days

Online ratings / reviews

5/5
4/5

The two teams differed on customer service delivery, with Camray Air receiving higher scores of 8 out of 10 for customer service experience over the phone, and again an 8 out of 10 for customer service experience via email.

Wollongong Air Conditioning was rated with a 7 out of 10 for customer service experience by phone and a 6.5 out of 10 for customer service experience via email.

Rated with a medium response time, Camray Air generally took between 24 – 48 hours to respond to initial online enquiries and generally provided a quote within that same time period. When compared to their competitors this ranked them equal second for responsiveness. They received a rating of 4 out of 5 for overall customer satisfaction, placing them first in this category when compared to its competitors.

Wollongong Air Conditioning has been rated as slow and can at times take more than a 4-day period to provide a response, ranking them in equal 3rd place out of our top 5 recommended air conditioning installation companies in this region.

The staff at Camray Air and Wollongong Air Conditioning is similarly friendly, polite and helpful to customers when receiving enquiries about their air conditioning installation services and products. When calling Wollongong Air Conditioning Tim, the director and an experienced technician, usually answers the call. He is able to answer questions pertaining to specific requirements and make valuable recommendations. Customers at Camray Air are greeted by a receptionist at their first call, who is friendly, helpful and knowledgeable. They are then transferred to an experienced technician who can answer all their questions and clarify their specific needs. Quotes from Camray Air are provided by the company’s managing director, who also provides the customer with his direct mobile number.

Our review team found that Wollongong Air Conditioning sometimes left out important details from their provided quotes. When this occurred Tim, the director, was quick to rectify the issue and provide the required information.

With regard to rural areas, Camray will consider these installations on a case-by-case basis. The Wollongong Air Conditioning team will service rural areas only in the winter time, as they are less busy, noting that a fee is charged to the customer for their travel time.

Both companies are closed on weekends.

Expertise

Camray Air

Wollongong Air Conditioning

Apartments

Commercial and residential

ARC Tick

Year established

1996
1987

Installation warranty

5 YEARS
2 YEARS

Both Wollongong Air Conditioning and Camray Air have solid experience in air conditioning installation and repairs. Wollongong Air Conditioning has been in business since 1987 and is backed by 31 years of technical know-how with Camray Air offering over 20 years of experience and expertise in the industry. These companies rate among the most experienced air conditioning and installation companies in the area.

Covering both residential and commercial solutions, Camray Air and Wollongong Air Conditioninginstall and repair air conditioning systems, also servicing apartments, in the Wollongong area. They have the capacity to install split, reverse, inverter and multi-systems and ducted heating and cooling systems. Wollongong Air Conditioningcaninstall evaporative systems but do not recommend them and they alsohave the ability to work with hydronic boilers. Both companies possess the ARC tick of approval, which is industry standard.

With Wollongong Air Conditioning and Camray Air both offering the best local prices, customers would wise to consider either company. Both are experienced and offer customer service that aims to provide the best service for their clientele.

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