Wollongong Air Conditioning Review

Wollongong Air Conditioning, an air conditioning installation company based in Wollongong, installs and repairs air conditioning systems in the Wollongong region. The company has been operating for 31 years, having been established in 1987.

Our Wollongong Air Conditioning Review ranked the air conditioning installation Wollongong company amongst the top 5 air conditioning installation companies in the region.

Wollongong Air Conditioning has been ranked by our team with 5 out of 5 stars for overall cost-effectiveness

Price

As our Wollongong Air Conditioning Review team found, the air conditioning installation Wollongong-based company provides the most cost-effective products and service, offering generally the lowest prices when compared to the other top 5 air conditioning installation companies in the region.

Wollongong Air Conditioning can provide price matching options to customers if provided with a written quote and where the required system is a like for like match, however they maintain that they rarely get beaten on price by their competitors. They do not offer volume discounts, standing by their initial cost-effective prices for both their products and installation work.

The graph below, taken from our Compare Air Conditioning comparison page, depicts the cost effectiveness rating of the air conditioning installation Wollongong company. Wollongong Air Conditioning has been ranked by our team with 5 out of 5 stars for overall cost-effectiveness, placing them in equal top place in comparison to our other top 5 recommended air conditioning companies in the area.

Wollongong Air Conditioning review price graph

Quotation system

As our Wollongong Air Conditioning Review found, the Wollongong-based air conditioning installation company provides free on-site quotes, with no upfront fee charged to their customers.

Wollongong Air Conditioning provide fully digital detailed quotes where a floorplan is provided and can also provide a basic quote over the phone which is subject to change upon site inspection. Our Wollongong Air Conditioning Review impressively noted that this company provides the most cost-effective products and services out of our top 5 air conditioning installation companies in Wollongong, however they can sometimes take a significantly long response time in replying to customer requests. They may also sometimes leave out important details of their quotation documents, where, as our review team noted, further clarification may be required by the customer.

The below image, taken from the Wollongong Air Conditioning website, shows a link to their email address and provides their mobile number for customers to be able to contact them with questions and enquiries. Through our Wollongong Air Conditioning Review the team did note that Wollongong Air Conditioning does not have an online enquiry form, however they do provide their email and phone number for customers to make generally easy contact with them.

Wollongong Air Conditioning review online form
( Source: http://www.wollongongairconditioning.net.au/ )

Financing

As our Wollongong Air Conditioning Review noted, the Wollongong-based air conditioning installation company, Wollongong Air Conditioning, do not provide financing options to their customers, favouring customers to pay upfront in full for their products and installation work. Customers can ask the staff at Wollongong Air Conditioning about possible payment options when enquiring about an air conditioning installation quotation.

Customer Service

The staff at Wollongong Air Conditioning were found by our Wollongong Air Conditioning Review team to be friendly, polite and generally helpful to customers when receiving enquiries about their air conditioning installation services and products both over the phone and via email.

When customers call Wollongong Air Conditioning their call is usually answered by Tim, the director and an experienced technician, who is able to answer their questions about their specific requirements as well as making valuable recommendations regarding the air conditioning brands that would be most suitable to customers particular needs and space conditions.

Our review team found that although the air conditioning installation Wollongong-based company may sometimes leave out important details from their provided quotes, Tim, the director, responded quickly to questions and was able to fill in any gaps to ensure all the information was at hand for the customer.

Our Wollongong Air Conditioning Review team rated the air conditioning installation Wollongong company with a 7 out of 10 for customer service experience by phone and a 6.5 out of 10 for customer service experience via email.

The graph below depicts these ratings for Wollongong Air Conditioning as compared to their competitors, placing them amongst our top 5 recommended Wollongong-based air conditioning installation companies.

Our Wollongong Air Conditioning review customer service ratings

Our Wollongong Air Conditioning Review team also reviewed the response times of Wollongong Air Conditioning to online/email enquiries for both the time taken to respond to a customer’s initial enquiry as well as the time taken to provide a quote in response to a specific quotation request.

Our Wollongong Air Conditioning Review team found that they can generally take more than 4 days to respond to an initial online request and may also sometimes take more than 4 days to respond to a quote request as well.

These findings and subsequent ratings are depicted in the graph below, where Wollongong Air Conditioning has been rated with a 5 out of 5 for both types of responses to their customers, meaning they can at times take more than the 4-day period to provide a response. The graph shows the air conditioning installation Wollongong-based company ranked in equal 3rd place out of our top 5 recommended air conditioning installation companies in this region.

Air conditioning installation Wollongong company response times

Wollongong Air Conditioning provide air conditioning installation and repair services in the greater Wollongong area. They do service rural areas in the winter time, with a fee charged to the customer for their travel time. They do not service rural areas in the summer, as they find they are too busy at that time of year servicing the Wollongong region itself.

Wollongong Air Conditioning operate during the week from Monday to Friday, between the hours of 9am to 5pm. They are closed on weekends.

Our Wollongong Air Conditioning Review team found no google or other reviews available for Wollongong Air Conditioning.

Below is our Wollongong comparison table that shows our Compare Air Conditioning’s rating of 3.4 out of 5 for overall customer satisfaction, ranking them in 5th place in this category when compared to Wollongong Air Conditioning’s competitors, and with a slow rating for general response times to customers.

Our Wollongong Air Conditioning review customer service ratings for air conditioning installation Wollongong companies

Product range

The Wollongong-based air conditioning installation company, Wollongong Air Conditioning, recommends Mitsubishi Heavy Industries and Toshiba as their top recommended brands for air conditioning products and solutions.
Their supported brands also include Panasonic, Fujitsu, Toshiba and Daikin. Our Wollongong Air Conditioning Review team noted that they do not generally recommend LG systems.

The below image is taken from the Wollongong Air Conditioning website, depicting one of the Toshiba systems that the Wollongong company offer to its customers.

Wollongong Air Conditioning review brands image
( Source: http://www.wollongongairconditioning.net.au/ )

Technical expertise and experience

Wollongong Air Conditioning provides air conditioning installation and repair services and solutions to both commercial and residential properties. They do install air conditioning systems in apartments, but they advise that there can sometimes be issues with power, and they are open and willing to review a floor plan and discuss options with the customer.

Their air conditioning systems include split, reverse, inverter and multi-systems and ducted heating and cooling systems. They can also provide hydronic systems, however they do not normally advise that these are the best to suit most properties’ requirements. They can also install evaporative systems though this is not a common system for them to install.

The Wollongong-based air conditioning installation company also has the ARC Tick of approval giving them a license to handle refrigerants, which is standard across this industry.

Their products come with a 5-year manufacturer warranty for parts and labour, and a 2-year installation warranty.

As our Wollongong Air Conditioning Review team found, the company offers general promotions from Mitsubishi Heavy Industries in the winter and cash backs where they are available, but do not generally have these promotions on offer during the summer months.

A review of the Wollongong Air Conditioning website also noted that they list quite a few specials across their recommended brands for customers to view when considering their purchasing decision.

The below image is from their website, picturing one of their air conditioning systems installed in an open plan kitchen and loungeroom space.

This Wollongong Air Conditioning review additional image
( Source: http://www.wollongongairconditioning.net.au/ )

In summary, Wollongong Air Conditioning has been in business since 1987 and is backed by 31 years of technical know-how and experience. They have been rated by our Compare Air Conditioning team with a 3 out of 5 stars for an overall holistic rating of their products and service to customers, placing them amongst our top 5 recommended air conditioning installation companies in the Wollongong region.

Wollongong Air Conditioning review star ratings

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