ActronAir ESP Platinum Que Review


From $2500

Product highlights
  • Precise control
  • Cost-effective
  • Hard-wearing
Compare Air Conditioning Rating
Brand reliability score
Capacity (kW) of systems in this series
12.77 kW, 14.25 kW, 14.45 kW, 16.40 kW, 17.55 kW, 19.40 kW, 21.55 kW

Key Features

Quieter operation

A Sound Reduction System reduces noise, providing incremental airflow adjustments when zones are turned off.

Smart start-up

A smart preheat delay function heats the coil up before the fan comes on, removing cold air that may usually blow out during start up.

Energy Efficient

The energy saving features may, over 5 years, save users up to $4,500 on electricity costs for cooling alone, compared with other air conditioning technology. They state that their inverter technology is up to 75% more efficient than conventional fixed speed air conditioners.

Fast Comfort

A Tru-Inverter gets to the desired temperature faster, smoother and maintains temps within ±0.3oC at the sensor location.

Zoning Controls

The QUE has the ability for individual temperature control built in as standard.

Advanced Controller

The control platform offers innovations and features such as humidity sensors.


Front Panel Colour
Reverse Cycle
Indoor Type
Outdoor Mounted
Power Supply
1 and 3 Phase, 230 and 400, 50Hz
Manufacturer Warranty (Years)
5 years
Number of fan speeds

ESP Platinum Que

Specification12.77 kW 14.45 kW 17.55 kW 14.25 kW 3 Phase16.40 kW 3 Phase19.40 kW 3 Phase21.55 kW 3 Phase
Model Number - Indoor UnitERQ2-14AS ERQ3-17AS ERQ4-19AS ERQ2-16AS ERQ3-18AS ERQ5-21AS ERQ5-24AS
Model Number - Outdoor UnitCRQ2-14AS CRQ3-17AS CRQ4-19AS CRQ2-16AT CRQ3-18ATCRQ5-21AT CRQ5-24AT
Cooling Capacity (kW)12.77 14.45 17.55 14.25 16.4019.4021.55
Heating Capacity (kW)13.60 16.55 18.50 14.75 16.60 19.6022.50
Outdoor Sound Level (H/SL)64 / 6965 / 7165 / 7165.6 / 71.467.0 / 71.463.8 / 79.663.8 / 79.6
Indoor unit Dimensions (HxWxD) (mm)412 x 1290 x 615412 x 1290 x 615435 x 1420 x 680412 x 1290 x 615412 x 1290 x 615485 x 1470 x 695485 x 1470 x 695
Outdoor unit Dimensions (HxWxD) (mm)990 x 1320 x 5801045 x 1460 x 5801045 x 1460 x 5801045 x 1460 x 5801045 x 1460 x 5801105 x 1685 x 6851105 x 1685 x 685

* C = Cooling H = Heating

Links and Documents

Operational manual and other product-related documents 

Controller Features

  • Advanced features
  • Zoning available
  • Wired or wireless
  • 7 day schedule
  • Light and humidity sensors
  • Colour touch screen
  • Multiple options

Other Features

  • Adds cooling to ducted heating
  • High capacity
  • Vertical release


Quiet and highly effective

Actron system was the most expensive that we investigated but our research has paid off. Installation was quick and as per schedule. The system is excellent, especially being able to run just the master bedroom without needing to dump cold air elsewhere at night. Controlling the system from my phone makes life easy when we leave the home and forget to switch it off. Location of master controller at the top of the stairs is possibly the only issue as it reads the temperature as being higher there than the rest of the house.

— Hans, 16 April 2020

Best system on the market

Friends who have an older version of this system swore by it so we looked into an Actron unit. We looked extensively at a variety of products but settled on the Actron QUE ERQ3-17AS 16.55kW single phase unit. We have 5 zones 3 x BR’s, Entrance & Living Room.

12 months later we are still very happy with it after a summer and winter using the system. We previously just had a split system in the living room only and just heating that space costs almost comparable with what we are now doing the whole house. The outdoor unit is on the outside of the master bedroom wall and we never hear it.

We got the QUE system and upgraded to have the controllers in each room instead of just the sensor but we honestly rarely use them. The master controller is very cool visually and functionally but the app on our phone is pretty much the main way we use the system whether that be outside of the home, laying in bed or on the couch. It’s just easier and more native than using the other controllers.

Ideally and hopefully they one day further integrate what is already a great system with Google home, Siri etc. and/or add the other system information found on the master controller into the app none of which is really important but nice to know.

— Scott, 11 April 2020

Great System - So Easy!

Had this installed a few months back and absolutely love it. Heats and cools our home with aplomb and the multi zone set up is sensational. Love the ability to utilise the app to turn on/off and adjust the zones as necessary. Cannot fault.

— David, 16 April 2020

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