Cookies and use of our website
Cookies are small files that store information on your electronic devices, such as your computer or mobile. If you would like to disable cookies, you can do so through your internet browser.
Please also note that while we do not use browsing information to identify you personally, we may record certain information about your use of our website, such as which pages you visit, the time and date of your visit and the IP address assigned to your computer.
Hosting in Australia and Security
To ensure your information is secure, Compare Air Conditioning is hosted in Australia. We have put in place suitable procedures to safeguard and secure the information we collect online.
Unfortunately no data transmission over the Internet can be guaranteed to be 100% secure. Accordingly, we cannot ensure or warrant the security of any information that you send to us or receive from us online. This is particularly true for information you send to us via email. We have no way of protecting that information until it reaches us. Once we receive your transmission, we use our best efforts to ensure its security in our possession.
Links to third party websites
Why do we collect, hold, use and disclose personal information?
We collect, hold, use and disclose personal information for reasons including to:
We may also use and disclose your personal information for other purposes, related to those described above, which would be reasonably expected by you.
Documents (including hard copy documents and electronic documents such as emails) which coincidentally contain personal information will also be retained in accordance with our normal practices for accounting, legal and business purposes.
Generally, you have no obligation to provide any personal information requested by us. However, if you choose not to do so where we require this information, we may not be able to provide you with the goods and services that you want or deal with a request, inquiry or complaint that you have.
The kinds of personal information we may collect and hold about you may include:
How do we collect and hold your personal information?
We collect personal information in a number of ways including when:
We hold personal information in a number of ways, including:
We may use your personal information that we have collected to promote and market products and services to you, including through methods such as email, post, MMS, SMS, social media and via telephone. You may opt-out of receiving marketing communications by sending an email to [email protected].
Sharing your personal information
We may disclose or receive personal information or documents about you, including to/from:
Security of your personal information
We will take reasonable steps to ensure that the personal information that we hold is stored in a secure environment protected from misuse, interference and loss and from any unauthorised access, modification or disclosure.
How to access, correct and update your personal information?
Upon your request, we will provide you with access to your personal information that we hold (except in certain circumstances set out in the Privacy Act 1988 (Cth)).
You may also ask us to correct the personal information that we hold about you. If you do so and we are satisfied that, having regard to a purpose for which the information is held, the information is inaccurate, out-of-date, incomplete, irrelevant or misleading, we will take reasonable steps to correct your personal information.
To request access to the personal information that we hold about you, or to update or correct that personal information, please email [email protected].
How to make a complaint?
If you are concerned that the way we collect, hold, use or disclose your personal information may be in breach of the Australian Privacy Principles, please email [email protected].
How we will handle complaints about personal information?
After receiving a complaint, we will consider whether we need any further information from you to properly consider and investigate it, and may request such information from you. We will then:
If the conclusion of our investigation is that our collection, holding, use or disclosure of your personal information was in breach of the Australian Privacy Principles, we will take steps to remedy the breach as soon as reasonably practicable.
We will endeavour to notify you of the results of our investigation of your complaint within 30 days of receiving it. However, if your complaint involves complex matters or requires extensive investigation and consultation, it may not be possible to respond within this timeframe.
If you are not satisfied with our response to your complaint you are entitled under the Privacy Act 1988 (Cth) to make a complaint to the Office of the Australian Information Commissioner. Information about how to make a complaint is available from the Office of the Australian Information Commissioner’s website (www.oaic.gov.au).
If you have any queries or concerns, please email [email protected].
26 October 2020