Specialized Heating and Cooling was awarded as the number one company for air conditioning installation in Albury-Wodonga
The Compare Air Conditioning review team after their careful and thorough review of air conditioning installation companies in the Albury-Wodonga area, found the Specialized Heating & Cooling company to be the current top air conditioning installation company. Whilst there were a number of companies that performed strongly across the review categories and offered fantastic features and services for their customers, the number one ranking was given to Specialized Heating & Cooling. The company was recognised as the top choice for Albury-Wodonga customers based on its following great features and services:
- Comprehensive range of heating and cooling solutions
- An easy-to-use online quoting tool
- Excellent customer service standards
- Good warranty terms, with a long protection timeframe
- Fast email response times
- An interest-free financing option
- Price flexibility with additional discounting and special promotions.
What sets Specialized Heating & Cooling apart from other air conditioning installation companies in the Albury-Wodonga area, is not just it size and vast range of services, but also its other great features and benefits for its customers.
The Covid-19 pandemic has had an enormous impact on all our lives, including how we interact with one another. Installers across the country are implementing practices to protect the health of customers and technicians.
We checked in with our top-rated Albury-Wodonga installers and found they are taking steps to act compatibly with guidance from the federal and state (eg NSW and Victoria) governments:
- Specialized Heating and Cooling are using PPE, with each tradesperson having access to gloves, masks and sanitising equipment. They are regularly checking their staff to ensure they are Covid-free.
- Albury Wodonga Heating and Cooling technicians do what is required to keep their customers safe, from personal protective equipment to social distancing as much as possible
- North East Heating and Cooling have use sanitisers and can wear masks and gloves if requested. They take their lead from their customers while in keeping with guidelines. Technicians minimise exposure when onsite, for example, when doing an install for a person with lung issues they worked around that by only sending one technician inside. That technician was also sure to wipe everything down afterwards
- Lopez are employing the use of PPE, with each tradesperson having access to gloves, masks and sanitising equipment. All tradesmen are fully trained in Covid-19 safe practice, having done the course. Their staff are practicing social distancing and they will work around the preferences of customers – some may not want to be home while the install is being done, for example.
- Air Specialists tradesmen are fully trained in Covid-19 safe practice, having done the course.They’re taking sensible precautions, such using masks, sanitiser and social distancing.
The Compare Air Conditioning review team found Specialized Heating & Cooling offers a reasonable pricing on their air conditioning installations and repairs. Their price range generally fell within a average mid-range pricing category and was found to be competitive when compared with other top 5 Albury-Wodonga air conditioning installation companies.
Specialized Heating & Cooling offers additional flexibility on its pricing with further discounts and offers. The company was found to be open to further discounts such as price matching of competitors’ quotes and special offers and promotions. It is important to note that in regards to further discounting like price matching, that it is considered on an individual basis, with the decision at the discretion of the Specialized Heating & Cooling management.
The graph below reflects the cost effectiveness ratings given to each of the top 5 air conditioning installation companies in the Albury-Wodonga area. Specialized Heating & Cooling received an impressive score of 4 out of 5 for their cost effectiveness, performing better than two of the other top 5 air conditioning installation companies in the Albury-Wodonga area.
Specialized Heating & Cooling was found to hold a mid range-average price range, which reflects a solid and market standard pricing range. The Compare Air Conditioning review team found differences in the pricing of the other top 5 companies on air conditioning products and installation services, with not all companies offering further discounting, as with Specialized Heating & Cooling.
Additional findings regarding the cost effectiveness of the other top 5 companies is highlighted below:
- Albury Wodonga Heating and Cooling and North East Heating and Cooling were found to hold a slightly higher than standard pricing range on their air conditioners and installation services. The review team found the companies supply and install a leading air conditioning brand, Daikin, which is generally a more expensive product and may be reflective in both of the companies pricing
- With Lopez Refrigeration & Air Conditioning, the company was found to have an affordable and cost effective pricing range, which was generally lower than standard market pricing. Their price points were very competitive in comparison to other air conditioning installation companies in the Albury-Wodonga area and with the company even offering further price flexibility with special offers and deals from their air conditioning manufacturers.
- As a smaller-sized company, our Air Specialists review team recognised the company’s affordable pricing range as being exceptional in comparison to the pricing of bigger companies in the Albury-Wodonga area. The company, however does not offer further flexibility on their pricing.
As part of the Compare Air Conditioning reviews, each company’s quotation system was investigated and compared. The Specialized Heating & Cooling’s quotation process was found to be solid and well structured when compared with other air conditioning installation companies in the Albury-Wodonga area. Some good features of the Specialized Heating & Cooling quotation system include:
- For customers approaching Specialized Heating & Cooling for a quote on air conditioning installation, they can do so, by phone, email or by using one of their online forms
- The review team found that the Specialized Heating & Cooling team prefers to send a digital written quote based on floor plans, rather than to give a “ball-park” estimate over the phone
- The Specialized Heating & Cooling’s website offer an online quote tool form for potential customers, where potential customers are asked relevant question pertaining to their needs and their space/home. This gives the sales team detailed information about the customer and their needs and space before contacting them or sending them a quote. This form is unique in its design and was not similar to any other Albury-Wodonga air conditioning installation companies’ quotation system
Differences were noted by the Compare Air Conditioning review teams between air conditioning companies in Albury-Wodonga in regards to their quotation processes, with some of the variations listed below:
- The Albury Wodonga Heating and Cooling review team found the phone to be the fastest way to receive a basic quote from the company, with the review team also noting that they are very responsive to email requests, but slower to respond when producing a written quote.
- The quoting process at North East Heating and Cooling was acknowledged by our review team as being one of their best features. Email correspondence and the emailed written quotes that were received from the North East Heating and Cooling team were found to be highly detailed and informative, with very fast response times.
- At Lopez Refrigeration and Air Conditioning, our review team found their written quotes to be very professional and well laid out. The written quotes generally gave two quote options with details of the make and models as well as the inclusions and exclusions in the quote pricing. However, unlike most air conditioning installation companies, Lopez Refrigeration and Air Conditioning do not offer an online contact or quote form on their website.
- Air Specialists, one of the smaller companies in the Albury-Wodonga area, was found to have excellent and fast email response times, with our review team noting that both methods of phone and the email were the best and fastest ways to gain a response.
All of the top 5 air conditioning companies in Albury-Wodonga were found to hold high standards of customer service, in both communication methods, email and phone, which was measured on repeated occasions. The top company, Specialized Heating & Cooling’s customer service ratings were found to be of a very high standard, with the company receiving one of the highest ratings for their customer service by phone and were recorded with fast email response times.
The graph below shows the Compare Air Conditioning review team’s ratings of customer service, by email and over the phone, for the top 5 Albury-Wodonga based air conditioning installation companies.
- Specialised HC
- Albury Wodonga HC
- North East HC
- Air Specialists
The high level of customer service standards of the Specialized Heating & Cooling team were demonstrated in a number of ways:
- Specialized Heating & Cooling offer customers a full range of heating and cooling solutions and aim to ensure that customers find the best air conditioning solution for their needs
- Team members at Specialized Heating & Cooling were recorded as being friendly and extremely knowledgeable and were able to provide detailed explanations of installation systems and offer recommendations based on the customer’s needs
- The company offers a customer service guarantee, that all phone calls between Monday to Friday, 8am-8pm are answered by air conditioning specialists, which was found to be true on a number of occasions by our review team.
- Customer testimonials for Specialized Heating & Cooling were found over a number of online platforms, detailing very positive experiences and with a high overall online satisfaction rating of 3.7 out of 5 stars, which is a great and competitive score in comparison with our other top 5 Albury-Wodonga based air conditioning installation companies.
- Specialized Heating & Cooling review also offer a highly beneficial interest free finance offer, with third party finance companies such as Lombard Finance, Cool Finance and GE Money, assisting customers financially to make a major purchase.
Another part of the review process was to record and compare the email responses times for each individual air conditioning installation company in the Albury-Wodonga area. The graph below demonstrates the recorded response times of Specialized Heating & Cooling and the other top 5 Albury-Wodonga companies to customers’ inquiries via email and time taken to send a quote. Response time speeds were given a rating of between 1 and 5, with scores of 1 indicating very quick response times, generally within 6 hours and scores of 5, reflecting slower email responses, which were generally received after 48 hours.
Specialized Heating & Cooling was found to have a fast response rate when replying to customer inquiries by email. Acknowledgement of inquiry email and the response times for the company to send back a written quote were generally sent within a very fast time frame, with replies from the company were generally received within 24 hours.
- Response time for quote
- Response time to initial email request
The customer service standards of all of the top 5 air conditioning installation in the Albury-Wodonga area were all found to be of a high standard. Highlights of the customer service standards for the top5 Albury-Wodonga companies include:
- Albury Wodonga Heating and Cooling were found to have fast email response times to customer inquiries; however the turnaround for a written email quote took a little longer generally.
- Team members at North East Heating and Cooling were found to be friendly and professional from the first point of contact by phone and had very fast email response times to email inquiries and in providing a written quote.
- Lopez Refrigeration & Air Conditioning was also found to have extremely fast email response times and were generally answered by the same dedicated staff member. Emails were always professional and friendly, with follow up emails received as part of their service.
- Air Specialists team members showed that they have a very knowledgeable and comprehensive understanding of the air conditioning industry both over the phone and via email. They were also recorded as having very fast email response times, which is impressive for a smaller-sized company.
The Specialized Heating and Cooling review found the company was able to expertly install and repair a wide variety of air conditioning systems, with team members showing a great deal of knowledge and information about different systems. Our Specialized Heating & Cooling review found that this Albury-Wodonga-based air conditioning installation company is able to install many different kinds of air conditioning units and brands. The company’s two main supported brands are Fujitsu and Daikin, however they also offer other leading brands such as Mitsubishi Electric, LG, Toshiba, Bonaire, Lennox and Brivis.
According to Specialized Heating & Cooling, their two main supported brands are Fujitsu and Daikin because:
- They believe that they offer the best reliability and quality for customers
- Both brands offer a variety of makes and models to suit a variety of homes and customer needs.
With our other top 5 Albury-Wodonga based air conditioning installation companies, our review team found that:
- Albury Wodonga Heating and Cooling supplies and installs Daikin, Panasonic, Fujitsu and Actron Air split system air conditioners, as the company believes that they are some of leading and most quality brands around
- North East Heating and Cooling only use quality brands that they are comfortable with, to stake their reputation on. The company only chooses to partner with quality products backed by long term warranties, including brands like Braemar, Brivis, Lennox, Daikin, Breezair, Toshiba and Coolair
- Lopez Refrigeration & Air Conditioning recommends Toshiba products as the company believes that is one of most economical and quality brands around
- The Air Specialists team supplies and installs some of the leading well known air conditioning brand such as Daikin, Fujitsu, Panasonic and Mitsubishi Heavy Industries
Technical expertise and experience
All of the top 5 air conditioning installation companies in the Albury-Wodonga area, were found to have a high level of technical expertise in the industry. All were found to be industry accredited, with the ARC tick.
Specialized Heating & Cooling is a larger multi-branch company, with impressive levels of technical expertise and industry experience They offer a wide range of air conditioning solutions and services to customers in Albury-Wodonga area, and a long warranty guarantee, which not all air conditioning installation companies provide the same.
Here are some important points to take into account from our top 5 companies:
- Albury Wodonga Heating and Cooling is a specialist heating and cooling installation company that was established in 1993 and are experts in design and install solutions for customers with new constructions, existing buildings or extensions
- North East Heating and Cooling pride themselves on having both the industry knowledge and experience, accumulating over 30,000 installations since they were established in 1994 and offer a comprehensive service from initial consultation to warranty and support
- All of Lopez Refrigeration & Air Conditioning’s installation and service technicians are fully qualified and licensed. They provide a comprehensive maintenance and repair service using up to date diagnostic and repair techniques and are able to service and repair all makes and models of air conditioners
- Air Specialists also are experienced in servicing and maintenance, providing 24/7 service for breakdowns and emergency repairs, with highly experienced technicians who are reliable and professional.
The graph below indicates the warranty guarantee on installation workmanship offered by each of our top 5 air conditioning installation companies in Albury-Wodonga. Our top company Specialized Heating & Cooling offers the longest warranty period, with an impressive 6-year standard warranty on their installation workmanship. The remaining top 5 companies still offer a solid warranty guarantee protection, with a slightly lower, 5-year standard warranty.
The Compare Air Team has researched the heating options provided by the top 5 air conditioning installation companies in the Albury-Wodonga area. Each of the top 5 companies were investigated in regard to the different heating options they offer and their best recommended heating choice and manufacturers brands for Albury-Wodonga customers.
Specialized Heating and Cooling
The heating options offered by Specialized Heating and Cooling include gas ducted heating, reverse cycle ducted heating and cooling, gas log fires and reverse cycle split systems. For their Albury Wodonga customers, the company recommends ducted gas heating as their top heating system recommendation for total heating comfort and cost effectiveness, by using gas as the energy source. Their top choice in air conditioning manufacturer for these units is Braemar, with Specialized Heating and Cooling also being a warranty agent for this brand.
However, for customers looking for both a heating and cooling, the Specialized Heating and Cooling team recommends fitting a reverse cycle ducted system, which provides heating and cooling from the same unit. For reverse cycle ducted air conditioning units, the company recommends Braemar, Daikin or Fujitsu brands.
However, for a quick low cost, effective heating system for individual rooms or for smaller spaces, the Specialized Heating and Cooling team do recommend going with a reverse cycle split system from either the Daikin or Fujitsu range. Reverse cycle split systems provide both effective heating and cooling and can be run as individual units or as a multi-system unit, where all the split systems in the house connect to one outside unit.
Albury Wodonga Heating and Cooling
Albury Wodonga Heating and Cooling offers a range of heating options to their customers, including ducted gas heating, gas log fires, hydronic heating, patio heaters, space heaters, wall furnaces, wall heaters, reverse cycle ducted and split systems.
They have three main heating recommendations for their customers. The first option is a ducted gas heating system, which can be installed into both new and existing residences, offering effective heating throughout the whole home with lower running costs, due to being powered by gas. For gas heating systems, the company offer the following manufacturer brands, Braemar, Breezair and Coolair, which all come with a 7-year comprehensive warranty.
The second recommendation is to install a reverse cycle ducted air system, which provides total comfort and choice in heating and cooling. This is a more expensive option than a gas ducted heating system, however, offers both heating and cooling from the same unit. Panasonic and Daikin are their recommended brands for reverse cycle ducted systems.
The third heating recommendation from the company is to install reverse cycle split systems into different rooms of the house, which can be a more cost-effective option, whilst still offering effective heating control. The company offers a huge range of split system products from the following manufacturers’, Panasonic, Daikin and Actron, which will suit any domestic or commercial space.
North East Heating and Cooling
North East Heating and Cooling only offer a small selection of heating options for their customers, including ducted heating systems and reverse cycle split systems. These systems are the two most common heating options for the Albury-Wodonga area.
North East Heating and Cooling’s top choice for heating a whole house, is a ducted gas heating system, as they are an energy efficient solution for maintaining the perfect home temperature. Their recommend brands for ducted systems are Bonaire, Braemar or Brivis.
The other heating option offered by the North East Heating and Cooling team is reverse cycle split systems. These systems have great benefits to customers, such as being easy to install and maintain, as well as being an effective and cheaper option than ducted systems. For customers worried about the aesthetics of their home, the leading brands that North East Heating and Cooling work with have products ranges which offer sleek and modern designs. North East Heating and Cooling partners with leading brands such as Daikin and Mitsubishi Electric, which are backed by long term warranties.
Lopez Refrigeration & Air Conditioning
Lopez Refrigeration & Air Conditioning offers three main heating options for their customers: gas ducted heating systems, reverse cycle ducted systems and reverse cycle split systems.
The number one recommended choice for customers looking for effective heating in their home is a ducted gas heating system from Brivis. The team prefer this heating option as it provides constant heat output regardless of the outside temperature and is a cost-effective alternative. They recommend Brivis as their preferred manufacturer brand as their products have better energy ratings than other brands. A drawback with this heating system is that it requires an add on cooling system, if customers also want cooling.
For customers requiring both heating and cooling, the Lopez Refrigeration & Air Conditioning team recommend a reverse cycle ducted system, which runs on electricity and provide total temperature comfort. For customers interested in only heating one room or those who are looking for a more cost-effective option, Lopez Refrigeration & Air Conditioning offers reverse cycle split systems, which can be placed in each room in the house. Toshiba and Carrier are their preferred brands for this heating option, and they are also warranty agents for these brands.
The team at Air Specialists believe all their heating options, including reverse cycle ducted and split systems, are great choices. They do not have a preferred heating method, as recommendations are based on customers’ homes, needs and budgets. Air Specialists are happy to provide quotes with different heating options to give customers the ability to compare and decide.
The company works with leading and trusted air conditioner manufacturers, such as Daikin, Fujitsu, Mitsubishi Heavy Industry and Panasonic, which they buy direct from at discounted prices.
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