Air Conditioning Installation Brisbane

We have researched the best Brisbane-based air conditioning installation companies and carefully selected our top 5 companies. View our comparison table below to see the top companies in your area.

Choose your region:


FREE QUOTE!

$0 CALL OUT FEE FOR ALL INSTALLATIONS


Simply fill in the form below & you'll receive a quote within 24 hours.

Choose your region:


City Brisbane

At Compare Air Conditioning, air conditioning is our business. Our review team regularly conducts company reviews of air conditioning installation companies, which has revealed that not all companies are the same. Air conditioning installation companies can vary between their pricing, recommended manufacturer brands, customer service standards, services offers, warranties and technical skills and knowledge.

Each of air conditioning installation companies in the Brisbane City area were reviewed and five top performing companies were selected. Hewitt Trade Services was awarded as the number one company in the Brisbane City area, due to its great performance across the review categories. Hewitt Trade Services is the current the top choice for air conditioning installation in the Brisbane City area. View our comparison table below.*

  • Price

  • Customer service

  • Response time

  • Residential and Commercial

  • Free on-site quote

  • Installation and repair

  • Split systems (reverse / inverter / multi)

  • Ducted (heating / heating and cooling)

  • Evaporative

  • Hydronic Boiler

  • Steam Boiler

  • Services rural areas?

  • Top recommended brands?

  • ARC Tick*

  • Weekend availability

  • Apartments

  • Financing options

  • Installation warranty (yrs)

  • Compare Air Conditioning Rating

* Up-to-date as at 6 January 2020. We review our comparison tables regularly to ensure our data is up-to-date.
* The ARC Tick identifies businesses authorised to install, service and repair fridges, freezers and air conditioners.

Hewitt Trade Services is the current the top choice for air conditioning installation in the Brisbane City area

The Compare Air Conditioning review team conducted a comprehensive review and comparison process of air conditioning installation companies in Brisbane City area. After careful consideration, Hewitt Trade Services was awarded as the top choice due to their:

  • Very affordable price range on their products and services;
  • Price discounts, such as the price matching of competitor quotes;
  • High customer service standards by both email and phone;
  • Vast technical expertise and knowledge;
  • Fully digital comprehensive quotes;
  • Easy interest-free finance option for eligible customers;
  • 15 years of experience in the industry;
  • Warranty agents for Daikin and Fujitsu air conditioning systems;
  • Wide range of air conditioning products from leading brands; and
  • Impressive customer service standards.

See Review

The Hewitt Trade Services team are committed to understanding and responding to their customers’ needs and requirements.

Covid-19 update

Covid-19 has changed the way installers engage with customers. Brisbane city installation companies have put in place strategies that reduce the chances of spreading Covid-19:

  • Aussie Airconditioning send out a disclosure form before installation with information on what they can do in terms of minimising exposure. Their technicians can wear PPE if required and ask if people have been overseas recently or are showing any symptoms before they agree to attend the site
  • Our H&H Air Conditioning review team found this company have a Covid-19 plan in place that covers hygiene and safety measures such as sanitising. Technicians are willing to discuss Covid-19 issues and comply with any special requests
  • 5th Star Air Conditioning are using PPE, with each tradesperson having access to gloves, masks and sanitising equipment. They work with aged care facilities and schools so have full hygiene kits and all the equipment like sanitiser, and are monitoring the health of staff.
  • Tri-Tech Air Conditioning employ use of PPE, with each tradesperson having access to sanitising equipment, cleaning their hands and what they touch. They are taking extra precautions, not accepting Eftpos or taking cash for payments.
  • Hewitt Trade Services send out a disclosure form before an installation with information on what they can do in terms of extra safety procedures. Customers are being asked if anyone has been overseas recently or are showing any symptoms before the technicians will agree to attend the site. Can wear PPE if required.

Price

Hewitt Trade Services’ pricing is very affordable and reasonable, when compared with the standard market prices for companies in the Brisbane City area. The price range of Hewitt Trade Services was lower than all the other top 5 air conditioning installation Brisbane City companies, with features such as:

  • The company offers interest free payment options and promotions to eligible customers;
  • The company offers additional flexibility on their pricing through further discounts such as the price matching of competitors quotes and air conditioning manufacturers’ special offers; and
  • Hewitt Trade Services’ price range is one of the cheapest in the Brisbane City area.

Each of the top 5 air conditioning installation companies in the Brisbane City area received a rating for their cost effectiveness. Hewitt Trade Services received the top cost effectiveness rating of 5 out of 5, which is higher than all the other top 5 air conditioning installation Brisbane City companies.

The price ranges of the other top 5 Brisbane City air conditioning companies were also investigated, with some highlights noted below:

  • Aussie Airconditioning advertises manufacturers deals on their website, with their team providing customers with information regarding current promotions at the time of quoting;
  • Tri-Tech Air Conditioning and Electrical offer standard market pricing and are flexible with their pricing through further discounts;
  • 5th Star Air Conditioning offer reasonable and competitive pricing on their services and products, with some flexibility on pricing through promotional deals, like cash backs; and
  • With a great price range, Brisbane Air strive to provide valuable recommendations based on customer requirements and budgets as well as inform customers of any manufacturers’ current promotions or deals.

Quotation system

The quotation systems of each of the Brisbane City air conditioning installation companies were investigated and compared by the Compare Air Conditioning review team.  Features of the Hewitt Trade Services’ quotation system include:

  • Their quotation system is detailed and comprehensive;
  • Quotes show a breakdown of all costs, various model options, finance options, warranty terms and current promotional deals;
  • The online quotation form on the Hewitt Trade Services website, is a quick and straightforward process for potential customers to request a quote;
  • The company has medium response rates to quote requests, with written emailed quotes generally received within a few days;
  • The Hewitt Trade Services team pays close attention to all installation requirements, to ensure the customer understands all the costs involved; and
  • Customers can request a free in-home quote to receive a fixed quote.

The quotation systems of the other top 5 air conditioning companies in Brisbane City were also reviewed and compared, with some findings presented below:

  • Aussie Airconditioning provide fast responses to quote requests, with itemised quotes, detailing all the costs involved;
  • At Tri-Tech Air Conditioning and Electrical, customers can receive a quote over the phone, by email or through the online contact form, with the phone being the quickest way to receive a quote;
  • 5th Star Air Conditioning provide detailed and comprehensive quotes, which displays multiple brand options and current promotional deals for the customer to consider; and
  • As part of their quotation process the Brisbane Air team like to recommend the best system suited to customers’ needs and budget. Their quotes include all costs and any current promotions.

Customer Service

The customer service standards of the top 5 Brisbane City air conditioning companies were investigated. Each company was contacted on several occasions, via phone and email and received a rating for their customer service for both categories. The customer service ratings for the top 5 companies are displayed in the graph below.

All the top 5 Brisbane City air conditioning companies recorded great customer service standards. Hewitt Trade Services were found to have excellent customer service standards and received a very high rating in the email category.

  • Hewitt
  • Aussie
  • Tri-Tech A.C.
  • 5th Star
  • Brisbane Air

The Compare Air Conditioning review team received good customer service when contacting the Hewitt Trade Services, with examples below:

  • The Hewitt Trade Services team are committed to understanding and responding to their customers’ needs and requirements;
  • The Hewitt Trade Services team are knowledgeable and provide good recommendations to their customers, based on their needs;
  • Customers can receive customer service outside of regular business hours, with the company starting from 7am;
  • The company received an impressive 4 out of 5 for their overall customer service;
  • The Hewitt Trade Services review team were extremely satisfied with the level of customer service by email and awarded the company a strong score of 9 out of 10;
  • Email response times are very fast, with customers receiving a quote within a few hours after their request; and
  • Customers can speak with helpful and knowledgeable team members immediately after phoning.

The email responses times for each company were recorded and compared with the other Brisbane City companies. The graph below displays the email response speeds of the top 5 Brisbane City companies to customers’ inquiries and requests for quotes. Response speeds were rated on a scale of 1 to 5, with 1 being very quick responses, within 6 hours and scores of 5 reflecting slower responses, generally received after 4 days.

Hewitt Trade Services recorded medium email response times and were awarded with a rating of 3, which was like another top 5 company in the Brisbane City area.

  • Response time for quote
  • Response time to initial email request

The customer services standards of the other top 5 Brisbane City air conditioning installation companies were investigated, with the highlights noted below:

  • Aussie Airconditioning were very quick to respond to requests for a quote, providing a personalised, detailed and comprehensive quote, generally within two hours;
  • Phone calls at Tri-Tech Air Conditioning & Electrical are transferred to the relevant departments, to help customers with their inquiries;
  • 5th Star Air Conditioning demonstrated high quality customer service standards both by phone and email; and
  • Brisbane Air has received consistently high, online customer service ratings, with customer satisfaction ratings in Google averaging 4.8 out of 5.
Brisbane City-based Air Conditioning Installation expert

Product range

Hewitt Trade Services have a diverse range of air conditioning products, from manufacturers ’brands such as Daikin, Fujitsu, Panasonic, Mitsubishi Electric and LG. The company recommends Daikin and Fujitsu due to:

  • Daikin’s reputation for quality products;
  • Their energy efficient range of products;
  • Their quality after sales support;
  • The company is a warranty agent for Daikin and Fujitsu;
  • Their comprehensive range of models and product options; and
  • Their reliability, with very few customers reporting issues after installation.

The preferred brands of the other top 5 Brisbane City air conditioning installation companies vary, with:

  • Tri-Tech Air Conditioning & Electrical install high quality and energy efficient systems from leading brands, such as Mitsubishi Electric, Daikin, and Fujitsu into residential or commercial spaces;
  • As a Panasonic Air Conditioning Specialist, Aussie Airconditioning recommend installing a Panasonic system, due to their excellent after-sale service;
  • 5th Star Air Conditioning predominantly install Mitsubishi Electric and Panasonic air conditioning systems, however they are equally confident in installing many other leading brands; and
  • Brisbane Air recommends Mitsubishi Electric and Fujitsu air conditioning systems as trustworthy and reliable air conditioning products, with few complaints from customers after installation.
Air Conditioning Installation Brisbane City expert adjusting split system

Technical expertise and experience

Each of the top 5 Brisbane City air conditioning installation companies were investigated in relation to their technical expertise, experience and knowledge of the air conditioning industry.

Air Conditioning Installation Brisbane City technician

The number one company, Hewitt Trade Services was found to possess high levels of technical knowledge and experience, demonstrated by:

  • Their 15 years of experience in the industry.
  • Provision of services to domestic, commercial and industrial customers;
  • Their team of friendly, fully trained tradesmen and technicians, including electricians, plumbers, air conditioner mechanics, gas fitters, appliance technicians and antenna installers;
  • A 5-year warranty protection on parts and labour; and
  • Their ability to both install and service a range of air conditioning systems.

The technical experience and knowledge of the other top 5 Brisbane City air conditioning installation companies also were found to be at a high level, with the review team noting:

  • With over 25 years experience, all of Tri-Tech Air Conditioning and Electricals’ skilled technicians are insured and certified;
  • Aussie Airconditioning has fully certified and licensed refrigeration mechanics technicians, electrical contractors and builders to install and service a range of air conditioning systems;
  • 5th Star Air Conditioning are backed by many years of expertise and knowledge in the industry and specialise in the installation and repair of multi- and split- systems for ducted heating and cooling, in commercial and residential properties; and
  • The Brisbane Air technicians are knowledgeable and experienced and make the extra effort to clearly explain the air conditioning installation process in easy to understand terms.

Companies generally offer a warranty protection on their workmanship, which can vary in length. The workmanship warranties of the top 5 Brisbane City companies are displayed in the graph below.

The number one company, Hewitt Trade Services provide a 5-year installation warranty, on the provision that servicing is conducted every 12 months. Two of the other top 5 companies also offer the standard 5-year protection on their installation services. Tri-Tech Air Conditioning and Electrical and 5th Star Air Conditioning offer a lower warranty with only a one year guarantee. However, problems related to the workmanship, generally are noticeable soon after installation.

Find out all about our top 5 air conditioning installation companies in other Australian locations via our home page.

Inner Brisbane

The Compare Air Conditioning review team conducted a comprehensive review and comparison process of air conditioning installation companies in the Inner Brisbane area. This process revealed that not all companies are the same, with variations recorded in relation to pricing, recommended brands, customer service, warranty protection and technical experience and knowledge.

As part of the review process, five top performing companies were selected, with Aussie Airconditioning awarded with the number one position for the Inner Brisbane area.  Aussie Airconditioning is the current top choice for air conditioning installation in the Inner Brisbane area. View our comparison table below.*

  • Price

  • Customer service

  • Response time

  • Residential and Commercial

  • Free on-site quote

  • Installation and repair

  • Split systems (reverse / inverter / multi)

  • Ducted (heating / heating and cooling)

  • Evaporative

  • Hydronic Boiler

  • Steam Boiler

  • Services rural areas?

  • Top recommended brands?

  • ARC Tick*

  • Weekend availability

  • Apartments

  • Financing options

  • Installation warranty (yrs)

  • Compare Air Conditioning Rating

* Up-to-date as at 6 January 2020. We review our comparison tables regularly to ensure our data is up-to-date.
* The ARC Tick identifies businesses authorised to install, service and repair fridges, freezers and air conditioners.

Aussie Airconditioning is the current top choice for air conditioning installation in the Inner Brisbane area

Aussie Air Conditioning was awarded as the top choice for air conditioning installation Inner Brisbane, based on its excellent performance across the review categories. Highlights from the review, include:

  • Competitive pricing on their products and services;
  • Flexibility on price with discounts such as price matching of competitors quotes;
  • The company advertises promotions and special deals from manufacturers and the government on their website;
  • Provide a fast turnaround of quotes;
  • Comprehensive online quotation form;
  • Installs many of the leading air conditioning brands;
  • High customer service standards by both email and phone;
  • High level of technical expertise and knowledge;
  • Fully digital comprehensive quotes;
  • Interest-free finance option for eligible customers; and
  • Over 15 years’ experience in the industry.

See Review

The Aussie Airconditioning team specialises in the design, supply, repair, service and installation of air-conditioning systems.

Covid-19 update

Covid-19 has changed the way installers engage with customers. Air conditioning installation Brisbane companies in Inner Brisbane have put in place strategies that reduce the chances of spreading Covid-19:

  • Aussie Airconditioning send out a form before an installation with information on what they can do in terms of minimising exposure to Covid-19. Their technicians are using PPE and enquiry if customers have been overseas recently or are showing any symptoms before they agree to attend the site
  • Hewitt Trade Services send out a form before an installation with information on what they can do in terms of extra safety procedures. Customers are being asked if anyone has been overseas recently or are showing any symptoms before the technicians will agree to attend the site. On request their technicians are happy to use personal protective equipment.
  • 5th Star Air Conditioning are using personal protective equipment, with each tradesperson having access to gloves, masks and sanitising equipment. They work with aged care facilities and schools so have hygiene kits and are monitoring the health of staff.
  • Tri-Tech Air Conditioning use personal protective equipment, with each technician using sanitising equipment, cleaning their hands and surfaces they touch. Technicians are taking extra precautions and aren’t taking cash payments at this time
  • Brisbane Air are instituting increased hygiene practices and are respecting social distance practices, on request from customers

Price

Aussie Airconditioning’s pricing is very competitive when compared with the standard market prices of companies in the Inner Brisbane area. The price range of Aussie Airconditioning was similar to two of the other top 5 Inner Brisbane air conditioning installation companies, with features such as:

  • Interest free payment options available to eligible customers;
  • Flexibility on pricing through further discounts such as the price matching of competitors quotes;
  • Great air conditioning manufacturers’ special offers and promotions; and
  • The Aussie Airconditioning team were found to upfront and genuine regarding their costs.

Each of the top 5 air conditioning installation companies in the Inner Brisbane area received a rating for their cost effectiveness. Aussie Airconditioning received an impressive cost effectiveness rating of 4 out of 5, which was similar to two of the other top 5 air conditioning installation companies in the Inner Brisbane area.

Some the findings from the reviews of the other top 5 Inner Brisbane air conditioning companies and their price ranges are noted below:

  • Hewitt Trade Services recorded one of the lowest price ranges in the Inner Brisbane area and received a top rating of 5 out of 5 for their cost effectiveness;
  • The price range of 5th Star Air Conditioning was found to be reasonable and competitive, with some flexibility on their pricing through manufacturers’ special deals;
  • Tri-Tech Air Conditioning and Electrical offer a standard market price range on their products and services and well as price discount opportunities; and

With a reasonable price range and great manufacturers’ promotions, Brisbane Air is very competitive in the Inner Brisbane market.

Quotation system

The Compare Air Conditioning review team tested the quotation systems of each of the Inner Brisbane air conditioning installation companies. Aussie Airconditioning was recorded as having a great quotation system, with highlights noted below:

  • Quotes received from the company are detailed and comprehensive;
  • The company recorded one of the fastest response time speeds in providing quotes;
  • The Aussie Air Conditioning website has a comprehensive online quotation form, which asks many relevant questions, which are easy to understand and answer; and
  • Customers can request a free in-home quote to receive a fixed quote.

The quotation systems of the other top 5 air conditioning companies in Inner Brisbane were also reviewed and compared, with some findings presented below:

  • The Hewitt Trade Services’ online quote form is a quick and straightforward way for potential customers to request and receive a quote;
  • 5th Star Air Conditioning’s quotes are detailed and comprehensive and list multiple brand options and any current promotional deals;
  • Tri-Tech Air Conditioning and Electrical customers can request a quote by phone, email or through their online contact form, with phone calls being the fastest method; and
  • Brisbane Air team include their recommended air conditioning system and brand suited to customers’ needs and budget on their written quotes.

Customer Service

Each top 5 Inner Brisbane air conditioning companies were contacted on several occasions, via phone and email by the Compare Air Conditioning review team. Every company received a rating for their customer service in both the phone and email categories, which are displayed in the graph below.

All the top 5 Inner Brisbane air conditioning companies recorded high customer service standards. Aussie Air Conditioning were found to have excellent customer service standards and received a very high rating in the email category.

  • Aussie
  • Hewitt
  • 5th Star
  • Tri-Tech A.C.
  • Brisbane Air

Examples of the high customer service standards received from Aussie Airconditioning are listed below:

  • Aussie Airconditioning were very quick to respond to requests for a quote, providing a personalised, detailed and comprehensive quote, generally within two hours;
  • The Aussie Airconditioning team are very knowledgeable and helpful in accessing the easy interest free payment options;
  • The team is attentive and provide genuine and informative responses to questions by phone;
  • The company has very fast response times to online and email enquiries regarding requests for a quote;
  • The company received impressive scores in for both phone and email categories;
  • The team at Aussie Airconditioning are very comfortable to recommend air conditioning solutions and brands and discuss the reasoning behind the advice; and
  • The company received a high score of 4.3 out of 5 for its overall customer service performance;

The time taken for each company to acknowledge an initial email from a customer and to return a quote was recorded. The graph below displays the email response speeds of the top 5 Inner Brisbane companies to customers’ inquiries and requests for quotes. Response times were rated in terms of speed on a scale of 1 to 5. Scores of 1 reflect very quick responses, within 6 hours and scores of 5 reflecting slower responses, generally received after 4 days.

Aussie Air Conditioning recorded very fast email response times and were awarded with an outstanding rating of 1, which was higher than all the other top 5 companies in the Inner Brisbane area.

  • Response time for quote
  • Response time to initial email request

Highlights from the reviews of the customer service standards of the other top 5 Inner Brisbane air conditioning installation companies are noted below:

  • Hewitt Trade Services’ customers can receive customer service outside of regular business hours;
  • 5th Star Air Conditioning demonstrated high quality customer service standards both by phone and email;
  • Phone calls at Tri-Tech Air Conditioning & Electrical are transferred to the relevant departments, to help customers with their inquiries; and
  • Brisbane Air has received consistently high, online customer service ratings, with customer satisfaction ratings in Google averaging 4.8 out of 5.
Inner Brisbane Air Conditioning Installation expert

Product range

Aussie Air Conditioning installs many of the leading air conditioning brands. These include Panasonic, Daikin, Advantage Air, Fujitsu, LG, Mitsubishi Electric, and Samsung. The company’s top recommended brand is Panasonic due to:

  • Their excellent after-sale service
  • Their extensive range of products; and
  • The company is a Panasonic Air Conditioning Specialist.

The preferred brands of the other top 5 Inner Brisbane air conditioning installation companies vary, with:

  • Hewitt Trade Services’ top brands being Daikin and Fujitsu, due to their reputation for quality and energy efficient range of products;
  • 5th Star Air Conditioning predominantly install Mitsubishi Electric and Panasonic air conditioning systems, however they can install many other leading brands;
  • Tri-Tech Air Conditioning & Electrical install high quality and energy efficient systems from leading brands, such as Mitsubishi Electric, Daikin, and Fujitsu; and
  • Brisbane Air recommends Mitsubishi Electric and Fujitsu air conditioning systems based on their reliability and the few complaints from customers after installation.
Air Conditioning Installation Inner Brisbane  expert adjusting split system

Technical expertise and experience

As part of the review process, the technical expertise and knowledge of each of the top 5 Inner Brisbane air conditioning installation companies were investigated.

Air Conditioning Installation Inner Brisbane technician

The number one company, Aussie Air Conditioning was found to possess high levels of technical knowledge and experience, demonstrated by:

  • Their over 15 years of experience in the industry;
  • The experienced Aussie Airconditioning team consisting of fully certified and licensed refrigeration mechanics technicians, electrical contractors and builders;
  • The Aussie Airconditioning team specialises in the design, supply, repair, service and installation of air-conditioning systems; and
  • A 5-year warranty protection on parts and labour.

The technical experience and knowledge of the other top 5 Inner Brisbane air conditioning installation companies also were found to be at a high level, with the review team noting:

  • Hewitt Trade Services possess fully trained and licenced tradesmen and technicians, including electricians, plumbers, air conditioner mechanics and gas fitters;
  • 5th Star Air Conditioning are backed by many years of expertise and knowledge in the industry and specialise in the installation and repair of heating and cooling systems, in commercial and residential properties;
  • With over 25 years’ experience, Tri-Tech Air Conditioning and Electricals’ skilled technicians are insured and certified; and
  • The Brisbane Air technicians are knowledgeable and experienced and explain the air conditioning installation process in easy to understand terms.

Companies generally offer a warranty protection on their workmanship, which can vary in length. The workmanship warranties of the top 5 Inner Brisbane companies are displayed in the graph below.

The number one company, Aussie Air Conditioning provide a 5-year installation warranty, on their workmanship, which is similar to two of the other top 5 companies. Tri-Tech Air Conditioning and Electrical and 5th Star Air Conditioning offer a lower warranty period of one year, however, problems related to the workmanship arise soon after installation.

View the top 5 AC installation companies in other locations via our home page.

North Brisbane

Looking for air conditioning installation and advice? At Compare Air Conditioning, we make air conditioning our business. Our review team conducts regular reviews of air conditioning installation companies, which has shown that not all companies are the same. Air conditioning installation companies can vary in their pricing, recommended manufacturers brands, customer service standard, warranty timeframes and technical experience.

Air conditioning installation companies in the North Brisbane area were put through a comprehensive review and comparison process. The five top performing companies were awarded as the top 5 North Brisbane companies, with Brisbane Air awarded with the number one position for the North Brisbane area.  Brisbane Air is the current best choice for air conditioning installation in the North Brisbane area. View our comparison table below.*

  • Price

  • Customer service

  • Response time

  • Residential and Commercial

  • Free on-site quote

  • Installation and repair

  • Split systems (reverse / inverter / multi)

  • Ducted (heating / heating and cooling)

  • Evaporative

  • Hydronic Boiler

  • Steam Boiler

  • Services rural areas?

  • Top recommended brands?

  • ARC Tick*

  • Weekend availability

  • Apartments

  • Financing options

  • Installation warranty (yrs)

  • Compare Air Conditioning Rating

* Up-to-date as at 6 January 2020. We review our comparison tables regularly to ensure our data is up-to-date.
* The ARC Tick identifies businesses authorised to install, service and repair fridges, freezers and air conditioners.

Brisbane Air is the current best choice for air conditioning installation in the North Brisbane area

Brisbane Air was awarded as the number one air conditioning installation company in the North Brisbane area, based on its excellent features, which include:

  • Competitive and reasonable pricing on their products and services;
  • Over 35 years of experience in the industry;
  • Open to price discounts such as price matching of competitors quotes and volume discounts;
  • Great manufacturers’ promotions and special deals;
  • Medium response speed for written quotes;
  • High level of technical expertise and knowledge;
  • Fully digital comprehensive quotes;
  • Interest-free finance for eligible customers; and
  • Services a wide geographical area.

See Review

Brisbane Air technicians are knowledgeable and experienced and explain the air conditioning installation process in easy to understand terms.

Covid-19 update

Covid-19 has changed the way installers engage with customers. Air conditioning installation North Brisbane companies have put in place strategies that reduce the chances of spreading Covid-19:

  • Brisbane Air are taking steps to increase hygiene practices and are respecting social distance practices and other reasonable requests from customers
  • Aussie Airconditioning send out a form before an installation with information on their policies minimising exposure to Covid-19. Their technicians use PPE and enquiry if customers have been overseas recently or are showing any symptoms beforehand
  • Hewitt Trade Services also send out a form before an installation with information on the extra safety procedures. On request their technicians are happy to wear PPE.
  • Brisbane Air Conditioning and Installation try to keep their distance during an on-site visit and are avoiding physical contact such as shaking hands
  • Our Mercury Installations review team found this company are happy to wipe down and disinfecting their equipment and comply with social distancing practices.

Price

Brisbane Air’s pricing is competitive and reasonable in comparison to the price ranges of companies in the North Brisbane area. The price range of Brisbane Air is like two of the other top 5 air conditioning installation Brisbane North companies, with the following features noted by the review team:

  • The Brisbane Air team are knowledgeable and up to date with manufacturers’ current promotions and deals;
  • Eligible customers can access interest-free finance payment options; and
  • The company can price match on competitors quotes and provide volume discounts on multiple unit purchases.

Each of the top 5 air conditioning installation companies in the North Brisbane area received a rating for their cost effectiveness. Brisbane Air received an impressive cost effectiveness rating of 4 out of 5, which was similar to two of the other top 5 air conditioning installation companies in the North Brisbane area.

Some the findings from the reviews of the other top 5 North Brisbane air conditioning companies and their price ranges are noted below:

  • Our Aussie Airconditioning review team found this company has interest-free payment options available to eligible customers;
  • Hewitt Trade Services recorded one of the lowest price ranges in the North Brisbane area, receiving a top rating of 5 out of 5 for their cost effectiveness;
  • Brisbane Air Conditioning and Installation was found to have a reasonable and affordable price range and do not price match, due to their belief that competitors’ cheaper quotes may be indicative of a poorer quality of labour or service; and
  • Mercury Installations’ pricing range was higher than the other top 5 North Brisbane companies, however it was still regarded as competitive and similar to standard market pricing.

Quotation system

The Compare Air Conditioning review team tested the quotation systems of each of the North Brisbane air conditioning installation companies. Brisbane Air was recorded as having a great quotation system, with features such as:

  • Our Brisbane Air Review team found they provide fully digital quotes, which are detailed and with a breakdown of costs;
  • Brisbane Air’s online quotation form is simple to complete and an easy way to receive a written quote;
  • The company recorded medium response time speeds when providing quotes, generally within 2-4 days;
  • The Brisbane Air team include their recommended air conditioning system and brand, suited to customers’ needs and budget on their written quotes; and
  • Customers can request a free in-home appraisal to receive a fixed quote.

The quotation systems of the other top 5 air conditioning companies in North Brisbane were also reviewed and compared, with some highlights presented below:

  • The Aussie Air Conditioning website has a comprehensive online quotation form, with many easy to understand relevant questions;
  • The Hewitt Trade Services’ online quote form is a quick and straightforward way for potential customers to request and receive a quote;
  • The quotes from Brisbane Air Conditioning and Installation are generally simplistic in nature, with not much price breakdown of costs; and
  • At Mercury Installations, customer can request a quote on the company website, via their customer inquiry online form, which is quick and easy to fill out.

Customer Service

Each top 5 North Brisbane air conditioning companies were contacted on several occasions, via phone and email by the Compare Air Conditioning review team. Every company received a rating for their customer service in both the phone and email categories, which are displayed in the graph below.

All the top 5 North Brisbane air conditioning companies recorded high customer service standards. Brisbane Air were found to have great customer service standards in both the phone and email categories.

  • Brisbane Air
  • Aussie
  • Hewitt
  • Brisbane A.C.
  • Mercury Inst

Examples of great customer service received from Brisbane Air are noted below:

  • The company has recorded consistently high customer service experiences from previous customers, with Google ratings, averaging 4.8 out of 5;
  • Email responses to quote requests are generally received within 2 to 4 days;
  • The Brisbane Air team were found to be polite and helpful at all times;
  • The team ask relevant questions to determine the customer’s requirements and to make the best recommendations; and
  • The company provides services to customers from a wide geographical area.

The time taken for each company to acknowledge an initial email from a customer and to return a quote was recorded. The graph below displays the email response speeds of the top 5 North Brisbane companies to customers’ inquiries and requests for quotes. Response times were rated in terms of speed on a scale of 1 to 5. Scores of 1 reflect very quick responses, within 6 hours and scores of 5 reflecting slower responses, generally received after 4 days.

Brisbane Air recorded medium email response times and were awarded with a good rating of 3, which is like one of the top 5 companies in the North Brisbane area.

  • Response time for quote
  • Response time to initial email request

Highlights from the reviews of the customer service standards of the other top 5 North Brisbane air conditioning installation companies are noted below:

  • Aussie Airconditioning recorded very fast email response times, generally within 6 hours;
  • Hewitt Trade Services provides customer service outside of regular business hours, which is beneficial to customer work during business hours;
  • Even as a smaller company, our Brisbane Air Conditioning and Installation review team found this company provided great customer service and fast email response times; and
  • The Mercury Installations team are professional and patient when dealing with customer inquiries and questions.
North Brisbane-based Air Conditioning Installation expert

Product range

Brisbane Air installs leading brands of air conditioning systems, however they primarily recommend and prefer Mitsubishi Electric and Fujitsu air conditioning products due to:

  • Being trustworthy products
  • Reliable, with generally few complaints after installations;
  • Mitsubishi Electric and Fujitsu are Brisbane Air’s suppliers of choice; and
  • Brisbane Air has even been awarded Mitsubishi Electric Diamond Dealer status

The preferred brands of the other top 5 North Brisbane air conditioning installation companies vary, with:

  • Aussie Air Conditioning recommend and prefer Panasonic due to their excellent after-sale service and extensive range of products;
  • Hewitt Trade Services’ top brands being Daikin and Fujitsu, due to their reputation for quality and energy efficient products;
  • Brisbane Air Conditioning and Installation recommends Fujitsu, due to their competitively priced and reliable products; and

Mercury Installations review found that the company supply and install high quality and energy efficient systems from leading brands, such as Mitsubishi Electric, Daikin, and Fujitsu into residential or commercial spaces.

Air Conditioning Installation North Brisbane expert adjusting split system

Technical expertise and experience

As part of the review process, the technical expertise and knowledge of each of the top 5 North Brisbane air conditioning installation companies were investigated.

Air Conditioning Installation North Brisbane technician

The number one company, Brisbane Air was found to possess good technical knowledge and experience, shown by:

  • Their over 35 years of industry experience;
  • The company’s ability to install and repair air conditioning systems for both commercial and residential properties, including apartments;
  • The company holds to industry standards and licencing, including the ARC certification;
  • Brisbane Air technicians are knowledgeable and experienced and explain the air conditioning installation process in easy to understand terms; and
  • Their 5-year warranty protection on parts and labour.

The technical experience and knowledge of the other top 5 North Brisbane air conditioning installation companies also were found to be at a high level, with the review team noting:

  • The Aussie Airconditioning team specialises in the design, supply, repair, service and installation of air-conditioning systems;
  • Hewitt Trade Services have a team of fully trained and licenced tradesmen and technicians, including electricians, plumbers, air conditioner mechanics and gas fitters;
  • The owner of Brisbane Air Conditioning and Installations has over 18 years’ experience in the building and refrigeration industries and only uses fully qualified electrical contractors; and
  • The Mercury Installations team have the knowledge, expertise and equipment necessary to undertake all types of commercial and residential installations.

All companies will generally offer a warranty on the air conditioning product and installation workmanship, which can vary in length. The workmanship warranties of the top 5 North Brisbane companies are displayed in the graph below.

The number one company, Brisbane Air provide a 5-year installation warranty, on their workmanship, which is similar to three of the other top 5 companies. 5th Star Air Conditioning offer a lower warranty period of only one year, however, problems related to the workmanship generally arise soon after installation.

View our top 5 air conditioning installation companies in other Australian locations through our home page.

South Brisbane

At Compare Air Conditioning, air conditioning is our business. Our review team regularly conducts company reviews of air conditioning installation companies and have found that not all companies are the same. Air conditioning installation companies can vary between their pricing, recommended manufacturer brands, customer service standards, services offered, warranties and technical skills and knowledge.

Each of air conditioning installation companies in the South Brisbane area were reviewed and five top performing companies were selected. H&H Air Conditioning received the number one position for companies in the South Brisbane area, due to its great performance across the review categories. H&H Air Conditioning is the current the top choice for air conditioning installation in the South Brisbane area. View our comparison table below.*

  • Price

  • Customer service

  • Response time

  • Residential and Commercial

  • Free on-site quote

  • Installation and repair

  • Split systems (reverse / inverter / multi)

  • Ducted (heating / heating and cooling)

  • Evaporative

  • Hydronic Boiler

  • Steam Boiler

  • Services rural areas?

  • Top recommended brands?

  • ARC Tick*

  • Weekend availability

  • Apartments

  • Financing options

  • Installation warranty (yrs)

  • Compare Air Conditioning Rating

* Up-to-date as at 6 January 2020. We review our comparison tables regularly to ensure our data is up-to-date.
* The ARC Tick identifies businesses authorised to install, service and repair fridges, freezers and air conditioners.

H&H Air Conditioning is the current the top choice for air conditioning installation in the South Brisbane area

The Compare Air Conditioning review team conducted a comprehensive review and comparison process of air conditioning installation companies in South Brisbane area. Our H&H Air Conditioning review team awarded this company as the top choice due to their:

  • Affordable and reasonable price range on their products and services;
  • Informative and easy-to-navigate website;
  • Working air conditioning showroom;
  • Great range of air conditioning services;
  • Flexibility on price, such as the price matching of competitors quotes;
  • Larger, well established company;
  • Warranty support agents for the manufacturer’s products they supply;
  • Service a wide geographical area;
  • Easy interest-free finance option for eligible customers;
  • Over 20 years of experience in the industry; and
  • Good customer service standards.

See Review

The technical expertise of the H&H Air Conditioning team is evident in their knowledgeable staff, who answer customer questions confidently and offer a range of services.

Covid-19 update

The Covid-19 pandemic has had a significant impact on the way installers are interacting and working with customers. South Brisbane installation companies have put in place strategies that reduce the chances of spreading Covid-19:

  • H&H Air Conditioning wipe down and disinfect equipment and are practising social distance and other common sense hygiene practices
  • Aussie Airconditioning engage with customers beforehand and send customers information on their policies for minimising exposure to Covid-19. Their technicians wear PPE and ask customers if they have been overseas recently or are showing any symptoms beforehand
  • 5th Star Air Conditioning use PPE, with each technician having access to gloves, masks and sanitising equipment. Their technicians are using hygiene kits and are monitoring the health of staff.
  • Tri-Tech Air Conditioning use PPE, with each technician using sanitising equipment, cleaning hands and surfaces. Technicians aren’t taking cash payments at this time
  • Our Hewitt Trade Services review team found this company can send customers information on the extra safety procedures. On request their technicians will use personal protective equipment.

Price

H&H Air Conditioning’s pricing is affordable and reasonable when compared with the market prices of other companies in the South Brisbane area. The price range of H&H Air Conditioning was similar to three other top 5 South Brisbane air conditioning installation companies, with great features such as:

  • The company offers interest free payment options and promotions to eligible customers;
  • The H&H Air Conditioning team will help a customer access a promotion on a specific brand at the time of quoting or purchasing; and
  • Customers are able to request further flexibility on price, however the decision is at the discretion of the H&H Air Conditioning management.

Each of the top 5 air conditioning installation South Brisbane companies received a rating for their cost effectiveness. H&H Air Conditioning received a good cost effectiveness rating of 4 out of 5, which is comparative to three other top 5 air conditioning installation companies in South Brisbane.

The price ranges of the other top 5 air conditioning installation Brisbane companies in the South of Brisbane were also investigated, with some highlights noted below:

  • Our Aussie Airconditioning review team found that they advertise manufacturers deals on their website and customers are provided with information regarding current promotions, at the time of quoting;
  • 5th Star Air Conditioning offer reasonable and competitive pricing on their services and products, with some flexibility through promotional deals, like cash backs;
  • Our Tri-Tech Air Conditioning and Electrical review team found that this company offers standard market pricing and price flexibility through further discounts; and
  • Hewitt Trade Services recorded the lowest price range for the South Brisbane area, receiving the top cost effectiveness score of 5 out of 5.

Quotation system

The quotation systems of each of the South Brisbane air conditioning installation companies were investigated and compared by the Compare Air Conditioning review team.  Features of the H&H Air Conditioning’s quotation system include:

  • Customers can receive a quote either over the phone or through the online contact form;
  • Contacting the company by phone was found to be the fastest way to receive a basic quote;
  • The company’s online quote form is simplistic in nature and quick and easy to fill out; and
  • Customers can request a free in-home quote to receive a fixed quote.

The quotation systems of the other top 5 air conditioning companies in South Brisbane were also reviewed and compared, with some findings presented below:

  • Aussie Airconditioning provide fast email responses to quote requests, returning itemised quotes, showing all the costs involved;
  • Our 5th Star Air Conditioning review team found this company provide detailed and comprehensive quotes, which displays multiple brand options and current promotional deals;
  • Tri-Tech Air Conditioning and Electrical customers can receive a quote over the phone, by email or through the online contact form, with the phone being the quickest way to receive a quote; and
  • Hewitt Trade Services’ online quote form is a quick and straightforward way for potential customers to request and receive a quote from the company.

Customer Service

The customer service standards of the top 5 South Brisbane air conditioning companies were investigated. Companies were contacted on numerous occasions, via phone and email, with each company receiving a rating for their customer service in both categories. The customer service ratings for the top 5 companies are displayed in the graph below.

All the top 5 South Brisbane air conditioning companies recorded great customer service standards. H&H Air Conditioning were found to have great customer service standards in both categories.

  • H&H A.C.
  • Aussie
  • 5th Star
  • Tri-Tech A.C.
  • Hewitt

The Compare Air Conditioning review team received good customer service when contacting the H&H Air Conditioning, with examples below:

  • The quickest way to receive a quote from the company was by phone, with team members showing professionalism and friendliness, as well as patience and politeness to customer questions;
  • Customers are able to speak with an experienced team member who can answer technical questions throughout the customer experience;
  • Answers given by team members both over the phone and via email show that they are knowledgeable and have a comprehensive understanding of the air conditioning industry;
  • Phone calls are immediately transferred to particular service locations or departments to help customers with their inquiries;
  • The team members were found be very helpful, friendly and able to answer technical questions, whether by phone or by email;
  • H&H Air Conditioning customers rate their experiences and customer service satisfaction highly on online platforms, with an overall rating of 4.3 out of 5 stars; and
  • H&H Air Conditioning to be very responsive to Facebook messages, with prompt responses received during business hours.

The email responses times for each company were recorded and compared with the other South Brisbane companies. The graph below displays the email response speeds of the top 5 South Brisbane companies to customers’ inquiries and requests for quotes. Response speeds were rated on a scale of 1 to 5, with 1 reflecting very quick responses, within 6 hours and scores of 5 indicating slower responses, generally received after 4 days.

H&H Air Conditioning recorded slow email response times and were awarded with a rating of 5, which was lower than the other top 5 companies in the South Brisbane area.

  • Response time for quote
  • Response time to initial email request

The customer services standards of the other top 5 South Brisbane air conditioning installation companies were investigated, with some findings noted below:

  • Aussie Airconditioning are very quick to respond to requests for a quote, providing a personalised, detailed and comprehensive quote, generally within two hours;
  • 5th Star Air Conditioning demonstrated high quality customer service standards by phone and email;
  • Phone calls at Tri-Tech Air Conditioning & Electrical are transferred immediately to the relevant departments, to help customers with their inquiries; and
  • Hewitt Trade Services’ customers can receive customer service outside of regular business hours, starting from 7am.
South Brisbane Air Conditioning Installation expert

Product range

H&H Air Conditioning review found that the company supply and install high quality and energy efficient systems from leading brands, such as Mitsubishi Electric, Daikin, and Fujitsu into residential or commercial spaces. Some interesting findings regarding the company’s product range include:

  • H&H Air Conditioning stands behind the brands they install;
  • They consider the brands they work with to be some of Australia’s favourite and most trusted air conditioning brands;
  • The brands they work with are known for their efficiency and long lifespan; and
  • The company is a licensed warranty agent for Daikin, Mitsubishi Electric and Fujitsu, meaning customers can contact the company directly for any issues relating to their current air conditioning unit or system.

The preferred brands of the other top 5 South Brisbane air conditioning installation companies vary, with:

  • Aussie Airconditioning recommend installing Panasonic products, due to their excellent after-sale service;
  • 5th Star Air Conditioning predominantly install Mitsubishi Electric and Panasonic air conditioning systems, however they can install many other leading brands;
  • Tri-Tech Air Conditioning & Electrical install brands like as Mitsubishi Electric, Daikin and Fujitsu into residential or commercial spaces; and
  • Hewitt Trade Services recommends Daikin and Fujitsu products, due to their reputation for quality and energy efficient products.
Air Conditioning Installation South Brisbane split system expert

Technical expertise and experience

Each of the top 5 South Brisbane air conditioning installation companies were investigated in relation to their technical expertise, experience and knowledge of the air conditioning industry.

Air Conditioning Installation South Brisbane technician

The top company, H&H Air Conditioning was found to possess high levels of technical knowledge and experience, demonstrated by:

  • Over 20 years of experience in the industry;
  • The company prides themselves on having high standards of technical experience, skills and workmanship;
  • The technical expertise of the H&H Air Conditioning team is evident in their knowledgeable staff, who answer customer questions confidently and offer a range of services;
  • All of H&H Air Conditioning’s technicians are fully qualified and hold all of the relevant licenses, such as a building and electrical licensing and the ARC tick;
  • H&H Air Conditioning are licensed warranty agents for Daikin, Mitsubishi Electric and Fujitsu; and
  • The company offers a 5-year warranty protection on parts and labour.

The technical experience and knowledge of the other top 5 South Brisbane air conditioning installation companies also were found to be at a high level, with the review team noting:

  • Aussie Airconditioning has fully certified and licensed refrigeration mechanics technicians, electrical contractors and builders, who can install and service a range of air conditioning systems;
  • 5th Star Air Conditioning are backed by many years of expertise and knowledge in the industry and specialise in the installation and repair of air conditioning systems for both commercial and residential properties;
  • With over 25 years industry experience, Tri-Tech Air Conditioning and Electrical’s skilled technicians are all insured and certified;and
  • Hewitt Trade Services has a team of friendly, fully trained tradesmen and technicians, including electricians, plumbers, air conditioner mechanics and gas fitters.

Companies generally offer a warranty protection on their workmanship, which can vary in length. The workmanship warranties of the top 5 South Brisbane companies are displayed in the graph below.

The number one company, H&H Air Conditioning provide a 5-year installation warranty on their workmanship, which is like two of the other top 5 companies. Tri-Tech Air Conditioning and Electrical and 5th Star Air Conditioning offer a lower warranty with only a one-year guarantee. However, problems related to the workmanship are generally noticeable soon after installation and a one-year protection is usually adequate.

Check out our top 5 air conditioning installation companies in other Australian cities via the filters on our home page.

South East Brisbane

At Compare Air Conditioning, we try and make it easy for customers who are seeking air conditioning installation. Our team regularly reviews of air conditioning installation companies and have found differences related to their pricing, preferred air conditioning brands, customer service, technical knowhow, and warranty periods.

Air conditioning installation companies in the South East Brisbane area were put through a comprehensive review, with five companies selected as the top 5 South East Brisbane air conditioning installation companies. 5th Star Air Conditioning was awarded as the number one company in the South East Brisbane area, due to its impressive performance in several review categories. 5th Star Air Conditioning is the current top choice for air conditioning installation in the South East Brisbane area. View our comparison table below.*

  • Price

  • Customer service

  • Response time

  • Residential and Commercial

  • Free on-site quote

  • Installation and repair

  • Split systems (reverse / inverter / multi)

  • Ducted (heating / heating and cooling)

  • Evaporative

  • Hydronic Boiler

  • Steam Boiler

  • Services rural areas?

  • Top recommended brands?

  • ARC Tick*

  • Weekend availability

  • Apartments

  • Financing options

  • Installation warranty (yrs)

  • Compare Air Conditioning Rating

* Up-to-date as at 6 January 2020. We review our comparison tables regularly to ensure our data is up-to-date.
* The ARC Tick identifies businesses authorised to install, service and repair fridges, freezers and air conditioners.

5th Star Air Conditioning is the current top choice for air conditioning installation in the South East Brisbane area

Air conditioning installation companies in the South East Brisbane area were reviewed and compared by our Compare Air Conditioning review team. The results from the review and comparison process led to 5th Star Air Conditioning being awarded as the top choice for the area, due to their:

  • Competitive and affordable pricing on products and services;
  • Price discounts, such as special deals and promotions;
  • High quality installation and repair services of air conditioning systems;
  • Detailed and comprehensive quotes;
  • Wide service area;
  • Fully qualified, licensed and experienced technicians;
  • Impressive customer service standards by both email and phone;
  • Vast technical expertise and knowledge, including high-rise apartment installations; and
  • Over 15 years of experience in the industry.

See Review

Their fully qualified installation technicians have the knowledge and expertise to provide high quality and professional installations.

Covid-19 update

The Covid-19 pandemic has changed the way installers are interacting and working with customers. South East Brisbane installation companies have put in place strategies that reduce the chances of spreading Covid-19:

  • 5th Star Air Conditioning are wearing PPE, with each tradesperson having access to gloves, masks and sanitising equipment. Their technicians are using hygiene kits and are monitoring the health of staff.
  • Aussie Airconditioning send out a form before an installation with information on their policies minimising exposure to Covid-19. Their technicians wear PPE and enquire whether customers have been overseas recently or are showing any symptoms beforehand
  • Hewitt Trade Services send customers information on the extra safety procedures. On request their technicians wear PPE
  • Our Tri-Tech Air Conditioning review team found they use PPE, with each technician using sanitising equipment, cleaning hands and surfaces. Technicians aren’t taking cash payments at this time
  • Our Brisbane Air review team found this company are increasing hygiene practices and are respecting social distance practices and other reasonable requests from customers.

Price

Our 5th Star Air Conditioning review team found their pricing is affordable and reasonable, when compared with the standard market prices for companies in the South East Brisbane area. The competitive price range of 5th Star Air Conditioning was investigated, with highlights noted below:

  • 5th Star Air Conditioning has competitive pricing on their services and products;
  • The company offers manufacturers’ special deals and promotions to eligible customers; and
  • The company are open to offering further discounts on their pricing, such as the price matching of competitors quotes.

In the cost effectiveness review category, each air conditioning installation company in the South East Brisbane area received a rating for their pricing, based on quotes received from the company. 5th Star Air Conditioning received the top cost effectiveness rating of 4 out of 5, which is highly competitive and similar to two other top 5 air conditioning installation companies in South East Brisbane.

Some important details regarding the pricing of the other top 5 South East Brisbane air conditioning companies are noted below:

  • Aussie Airconditioning advertises current manufacturers deals on their website, with their team highly knowledgeable about current promotions and inform customers at the time of quoting;
  • Hewitt Trade Services recorded one of the cheapest price ranges in the area, receiving 5 out of 5 for their cost effectiveness;
  • Tri-Tech Air Conditioning and Electrical offer standard market pricing on their products and services and are open to offering further discounts to their customers; and
  • Brisbane Air provides valuable recommendations based on customer requirements and budgets and were recorded as having competitive and reasonable pricing.

Quotation system

The quotation systems of each of the South East Brisbane air conditioning installation companies were investigated and compared by the Compare Air Conditioning review team.  Features of the 5th Star Air Conditioning quotation system include:

  • They provide fully digital, detailed and comprehensive quotes;
  • The online quotation form on the 5th Star Air Conditioning website has great features that allow customers to clearly communicate their air conditioning installation needs, and allow the company to respond with an individualised quote;
  • The detailed quotes include multiple brand options and current promotional deals and special offers;
  • The company has medium response rates to quote requests, with written emailed quotes generally received within two days; and
  • Customers can request a free in-home appraisal to receive a fixed quote.

The quotation systems of the other top 5 air conditioning companies in South East Brisbane were also reviewed and compared, with important findings presented below:

  • The Aussie Airconditioning team can provide detailed itemised quotes to their customers, with a fast response speed, generally within 6 hours;
  • The online quotation form for Hewitt Trade Services can be found on their website and is a quick and easy way for potential customers to request a quote;
  • Tri-Tech Air Conditioning and Electrical customers can receive a quote over the phone, by email or through their online contact form, however the phone was found to be the quickest way to receive a quote; and
  • Brisbane Air team like to recommend the best system suited to customers’ needs and budgets on their quotes, which also includes all costs and any current special deals.

Customer Service

All the air conditioning installation South East Brisbane companies were investigated and contacted on a number of occasions, via phone and email.  Each company received a rating for their customer service in both categories, with the results displayed in the graph below.

All the top 5 South East Brisbane air conditioning companies recorded great customer service standards, with the top company, 5th Star Air Conditioning receiving a solid 8 out of 10 in both categories.

  • 5th Star
  • Aussie
  • Hewitt
  • Tri-Tech A.C.
  • Brisbane Air

The Compare Air Conditioning review team recorded great customer service standards when communicating with 5th Star Air Conditioning, with some examples noted below:

  • 5th Star Air Conditioning customers can talk to an experienced technician immediately upon calling, who can answer technical questions and give general informative recommendations;
  • The 5th Star Air Conditioning team offer expert advice and are confidence in answering any technical questions and are comfortable in providing recommendations;
  • The company services customers from a wide geographical area, which includes rural areas as well;
  • Phone customer service showed a high level of politeness, general helpfulness, knowledge and expertise;
  • Email customer service reflected their vast technical know-how and willingness to helpful;
  • The company received an impressive 4 out of 5 for their overall customer service; and
  • Email response times were recorded as with medium speed, with customers receiving a quote within a few days after their request.

The email responses times for each company were recorded and compared with the other South East Brisbane companies. The email response speeds of the top 5 South East Brisbane companies to customers’ inquiries and requests for quotes are displayed in the graph below. Response speeds were rated on a scale of 1 to 5, with 1 being very quick responses, within 6 hours and scores of 5 reflecting slower responses, generally received after 4 days.

5th Star Air Conditioning recorded medium email response times and were awarded with a rating of 3, which was like another top 5 company from the South East Brisbane area.

  • Response time for quote
  • Response time to initial email request

The customer services standards of the other top 5 air conditioning installation Brisbane South East companies were investigated, with the highlights noted below:

  • Aussie Airconditioning are very quick to respond to customer requests for a quote and they provide a personalised, detailed and comprehensive quote, generally within two hours;
  • Hewitt Trade Services customers can receive customer service outside of regular business hours, opening early morning;
  • Phone calls to Tri-Tech Air Conditioning & Electrical are put through to the relevant departments, to help customers with their inquiries; and
  • Brisbane Air has received consistently high, online customer service ratings, with customer satisfaction ratings from Google, averaging 4.8 out of 5.
South East Brisbane-based Air Conditioning Installation expert

Product range

5th Star Air Conditioning offer many different brand options to its customers and have a comprehensive list of quality brands that they sell, warrant, and install. However, they predominantly install their preferred brands, Mitsubishi Electric and Panasonic, due to:

  • Great warranty terms and back up service;
  • Impressive air conditioning performance;
  • World-leaders in reliability and energy efficiency; and
  • Their great product ranges at affordable prices.

The other top 5 South East Brisbane air conditioning installation companies also prefer and recommend leading brands of air conditioners, with:

  • Aussie Airconditioning recommends installing Panasonic systems, due to their excellent after-sale service;
  • Hewitt Trade Services’ top brands are Daikin and Fujitsu, due to their reputation for quality and energy efficient range of products;
  • Tri-Tech Air Conditioning & Electrical install high quality and energy efficient systems from leading brands, such as Mitsubishi Electric, Daikin, and Fujitsu into both residential or commercial spaces; and
  • Brisbane Air prefers to install Mitsubishi Electric and Fujitsu air conditioning systems, due to their trustworthy and reliable air conditioning products.
Air Conditioning Installation South East Brisbane expert adjusting split system

Technical expertise and experience

Each of the top 5 South East Brisbane air conditioning installation companies were investigated in relation to their technical expertise, experience and knowledge of the air conditioning industry.

Air Conditioning Installation South East Brisbane technician

The number one company, 5th Star Air Conditioning was found to possess high levels of technical knowledge and experience, demonstrated by:

  • Over 15 years of experience in the industry;
  • Technical knowhow to install and service air conditioning systems in various property types including apartments;
  • Provide services to domestic, commercial and industrial customers;
  • Their fully qualified installation technicians have the knowledge and expertise to provide high quality and professional installations;
  • A 1-year warranty protection on parts and labour; and
  • Their ability to both install and service a range of air conditioning systems.

The technical experience and knowledge of the other top 5 South East Brisbane air conditioning installation companies also were found to be at a high level, with the review team noting:

  • The Aussie Airconditioning team consists of fully certified and licensed refrigeration mechanics technicians, electrical contractors and builders to install and service a range of air conditioning systems;
  • Hewitt Trade Services’ highly experienced team consists of friendly, fully trained tradesmen and technicians, including electricians, plumbers, air conditioner mechanics and gas fitters;
  • With over 25 years experience, Tri-Tech Air Conditioning and Electrical’s skilled technicians are all insured and certified; and
  • Brisbane Air have knowledgeable and experienced technicians who are experienced and clearly explain the air conditioning installation process in easy to understand way.

Companies generally offer a warranty protection on their workmanship, which can vary in length of protection. The workmanship warranties of the top 5 South East Brisbane companies are displayed in the graph below.

Three of the other top 5 companies offer the standard 5-year protection on their installation services. The top company, 5th Star Air Conditioning and Tri-Tech Air Conditioning and Electrical offer a lower warranty protection, with only a one-year guarantee. However, installation workmanship issues generally become apparent soon after installation.

Check out our top 5 AC installation companies in other Australian locations via our home page.

Leave a message and we will contact you as soon as possible!



Your phone number will not be used for marketing purposes