Error codes help you understand when something needs to be repaired or isn’t working properly. Each error code has a meaning to help you understand the problem and what needs to be done to fix it.
Below are the error codes for Brivis systems and the matching explanation.
This will delete your AC’s on board memory. We recommend trying this simple trouble-shooting solution before spending money on a service call.
Separate your AC system from its power supply. Unplug it from a power point, turn off the isolator next to the outdoor unit or shut down your house’s power from the electrical board. Then leave it for 15 to 30 minutes.
Have a top expert come out to look into your error. This is safer and will ensure you don’t accidentally cause further damage to your air conditioning system.
These errors indicate an overheat condition has occurred. The heater’s fan will be forced to operate at maximum speed.
Check List:
Check there are sufficient outlets open on the duct system.
Check that the floor/ceiling register and baffle is fully open and not restricting air movement.
Check the return air filter (if fitted) is sized correctly and is clean and no obstructions have been placed in front of the return air intake.
Indicate that the heater has failed to light within the specified time.
Check List:
Check the gas supply is turned ON at the meter, and at the appliance gas cock.
Check if other gas appliances are operating such as Gas Cooker and Hot Water Service (if installed).
Check the gas cylinders have gas, and the cylinder valve is open (LPG only).
Check that there is gas supply to your home. Contact your gas provider to confirm this. There may be works in your area or a problem with the supply.
The heater may require a general service.
Error 50 indicates that the heater has locked out after 4 ignition attempts. This error can be reset by using the reset button to restart the heater. However, the unit will probably lockout again if the condition has not been rectified.
Check List:
Check the gas supply is turned ON at the meter, and at the appliance gas cock.
Check if other gas appliances are operating such as Gas Cooker and Hot Water Service (if installed).
Check the gas cylinders have gas, and the cylinder valve is open (LPG only).
Check that there is gas supply to your home. Contact your gas provider to confirm this. There may be works in your area or a problem with the supply.
The heater may require a general service.
Error 56 indicates a lockout has occurred on the pressure switch, usually caused by too much restriction on the flue pipe or condensate drain on Brivis StarPro Max & SP6 models.
Check List:
Check the flue pipe for blockages
Check the condensate piping for blockages (Brivis StarPro Max & SP6 Models only).
Other Error Codes generally indicate that the heater is not operating due to a malfunction or fault within the electronic control module. This error may be reset at the power supply or addressed by a technician should it recur.
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