Ace Airconditioning Review

Ace Airconditioning Adelaide is an air conditioning installation company, who specializes in air conditioning solutions for both residential and light commercial customers. Ace Airconditioning Adelaide is a small, owner/operator company, with the current owner operating the company since 2015. Our Ace Airconditioning Adelaide review rated Ace Airconditioning Adelaide as being just outside our top 5 Adelaide-based air conditioning installation companies. The review team assessed a range of factors considered fundamental to a company’s success and compared them with other Adelaide-based air conditioning installation companies.


Ace Airconditioning Adelaide team is a smaller sized company, however still offers a wide range of services and heating and cooling air conditioning solutions for their customers. As with smaller companies, staff members generally do multiple roles, so at Ace Airconditioning Adelaide the owner also performs installations and customer service duties. This allows customers to speak with a knowledgeable team member from outset and generally lets customers deal the same person throughout the entire service. Ace Airconditioning Adelaide also offers prompt and reliable service, free onsite quotes and great level of customer care and support. Ace Airconditioning Adelaide also offer the installation, repair and servicing of ducted and split system air conditioning systems.


The Ace Airconditioning Adelaide review found this company provides two main great features, which are not common to all of the top 5 Adelaide-based air conditioning installation companies. Unlike most Adelaide-based air conditioning installation companies, the company offers an amazing 7 days business operation, with weekend availability for service and installations. Second, Ace Airconditioning Adelaide offers well as affordable and cost effective pricing, with no additional costs or surcharges for service on weekends i.e. the service price for Saturdays and Sundays is the same as weekdays. They also offer a 10% discount on servicing and installation costs for pensioners.

Ace Airconditioning Adelaide services the Adelaide metropolitan area and can travel to rural areas for larger air conditioning jobs. Like most other air conditioning companies in the Adelaide area, Ace Airconditioning Adelaide offers a free on–site appraisal of the customer’s property.

Ace Airconditioning Adelaide’s website is quite simple, with basic information and not many pages. Unlike most Adelaide-based air conditioning installation companies, the company does not have an online quote request form or online contact form, leaving only phone and email as the only two contact methods on the website. Ace Airconditioning Adelaide also will consider price matching of competitors quotes and discounts for multiple purchases. They do not have a separate promotions page on their website. Also they have a Facebook page, but however do not actively post on it.

The Ace Airconditioning Adelaide review also found the company has received high online customer review and testimonials, regarding their technical service, workmanship and customer service standards.

Unlike most Adelaide-based air conditioning installation companies, the company offers an amazing 7 days business operation, with weekend availability for service and installations.

Price

Our Ace Airconditioning Adelaide review, found the company offers affordable pricing on their brands and service. The review also found their pricing to be competitive and generally on par or lower than standard market prices. As with most air conditioning installation companies, it is best to have a free onsite quote conducted as to be more certain of the expected costing and installation requirements, before making a decision.

Ace Airconditioning Adelaide ‘s pricing is highly beneficial to potential customers, as well as affordable and cost effective pricing the company also does not charge additional costs or surcharges for service on weekends, i.e. the service price for Saturdays and Sundays is the same as weekdays. They also offer an amazing 10% discount on servicing and installation costs for customers of pension age.

Ace Airconditioning Adelaide’s does not advertise special offers and promotions on their website. If there is a promotion on a specific brand, at the time a customer is looking into an air conditioning system, the Ace Airconditioning Adelaide’s team will let the customer know. Unlike most Adelaide-based air conditioning installation companies, the company does not actively use their Facebook page to update their customers or to advertise promotions and deals.

Ace Airconditioning Adelaide generally do not offer volume discounts and price matching as standard practise, due to their already affordable and cost effective pricing. The company may offer price matching to the best of their ability, however the quotes from the competitors will need to be exactly the same, in regards to brands and sizing. Pricing matching and volume discounts are at the discretion of the Ace Airconditioning Adelaide management and will be considered on a case to case basis.

Ace Airconditioning Adelaide pride itself on offering competitive and affordable pricing, focusing on offering the best price on installation and unit pricing from the outset. It’s actual pricing and cost effectiveness is also impressive for a smaller company, as its buying power is more limited than some of the other bigger Adelaide-based air conditioning installation companies.

This Adelaide-based air conditioning installation company was found to have very competitive and affordable pricing, with either matching or exceeding price ratings of some of our top 5 Adelaide-based air conditioning installation companies, as seen in the graph below. Ace Airconditioning Adelaide appears to have very affordable and reasonable pricing and they received a rating of 4 out 5 overall for their cost effectiveness, a result which is comparable to Mueller Services and Glenelg Air, who are 2 of our top 5 Adelaide-based air conditioning installation companies.

Ace Airconditioning Adelaide Review cost effectiveness graph

Quotation system

At Ace Airconditioning Adelaide, a customer can receive a quote either over the phone or through their email as listed on their website. Again it is important to note, that quotes are subject to change based on a free onsite assessment and this is standard practise for most Adelaide-based air installation companies.

Quotes by phone can be requested through a 1300 number, which the Ace Airconditioning Adelaide review team found the phone to be the fast way to receive a basic quote. Email responses generally are slower to receive, with the Ace Airconditioning Adelaide review team recommending that customers follow up any email correspondence or email request for a quote with a phone call. The phone call ensures that the email request was received and may possibly help the customer receive a response more quickly.

Financing

Ace Airconditioning Adelaide does not offer any kind of financing plan, which means that customers will need to pay the entire amount at the completion of the installation. Payment is for all costs related to the cost of the air conditioning unit itself and for the installation of the unit and is given to the attending servicing technician on the day of the service, by credit card or cash.

Customer Service

Our Ace Airconditioning Adelaide review found this Adelaide-based air conditioning installation company to have a high standard of customer service. Calls are answered by friendly and professional staff members, usually by the owner, who is able to provide genuine and informative responses to questions and provide basic quotes. Customer service by email was found to be of a high standard as well; however the response times are generally quite slow. The Ace Airconditioning Adelaide review team found the quickest way to obtain a quote was by phone with this company. Answers given by team members both over the phone and via email show that they have a very knowledgeable and comprehensive understanding of the air conditioning industry.

Our Ace Airconditioning Adelaide review team assessed the customer service standards of the Adelaide-based air conditioning installation companies, focussing on the customer service provided by email and phone– with the results displayed in the graph below. Our Ace Airconditioning Adelaide review rated this Adelaide-based company with high scores in both modes of contact; scoring Ace Airconditioning Adelaide, 7 out of 10 for their customer service by phone, and 6.5 out of 10 for their response to customer email inquiries. The customer service rating for phone service and email service ranked Ace Airconditioning Adelaide comparable to 1 of our top 5 air conditioning installation companies in the Adelaide-area, Glenelg Air.

Ace Airconditioning Adelaide Review Customer Service Graph

In the Ace Airconditioning Adelaide review, phone calls were generally answered by a team member who can answer technical questions confidently. The Ace Airconditioning Adelaide review found that team members were helpful and friendly. Also each staff member that our Ace Airconditioning Adelaide review team spoke with showed professionalism and friendliness as well as patience and politeness with customer inquiries and questions.

The graph below compares our top 5 Adelaide-based air conditioning installation companies on their email response times. First, the response time to a customer’s initial email request, and second, how long to receive a prepared quote. Our Ace Airconditioning Adelaide rreview found that the Adelaide-based company were slow in both response categories, with their initial response time to an email request and response rate in providing customers with a quote on average took more than 4 days. These ratings reflected that Ace Airconditioning Adelaide was slower than the response times recorded by our top 5 Adelaide-based installation companies, as seen in the graph below.

Ace Airconditioning Adelaide Review Response Times Graph

The Ace Airconditioning Adelaide review team rated the Adelaide-based company a great score of 3.3 out of 5 for its overall customer service performance, a result in comparison which is similar and comparable to some of the top 5 Adelaide-based air conditioning companies, reflecting a competitive and solid customer service standard.

Online reviews for Ace Airconditioning Adelaide show customers with Ace Airconditioning Adelaide rating their experience and customer service satisfaction highly, with reviews on Google and Facebook. The average satisfaction rating across these sites is a full 5 out of 5 stars, which is a strong and comparable score to our top 5 Adelaide-based air conditioning installation companies. An example of a customer testimonial is presented below, from Google reviews, with the customer expressing a positive experience with the Ace Airconditioning Adelaide company, noting high standard of customer service and timeliness.

Ace Airconditioning Adelaide Review customer testimonial
( Source: https://www.google.com.au/search?ei=r28EXLSdFdbd9QPx0oWgDA&q=ace+aircon+reviews+adeliade&oq=ace+aircon+reviews+adeliade&gs_l=psy-ab.3…14227.14227..16733…0.0..0.194.194.0j1……0….1..gws-wiz…….0i71.HC7H_hqpLm8#lrd=0x6ab0cf2716c368fb:0xb3410355d971c6b2,1,,, )

Product range

Our Ace Airconditioning Adelaide review found that the company supply and install high quality and energy efficient systems from leading brands, such as Daikin, Fijitsu, Temperzone, Actron, Carrier, Brivis, Coolbreeze, Airstream, Bonaire, Celair, Vulcan and Braemar. Ace Airconditioning Adelaide stand behind the brands they install and consider them to be some of the best air conditioners available in Australia.

The Ace Airconditioning Adelaide website claims that the Ace Airconditioning Adelaide team can install, service and repair any air conditioning brand that the customer may have.

Technical expertise and experience

Ace Airconditioning Adelaide is a small air conditioning installation Adelaide-based company, operating since 2015. The Ace Airconditioning Adelaide team can provide installation, maintenance and repair to just about any brand of air conditioner. They can provide services to residential and commercial customers, however they cater more for smaller commercial properties rather than larger commercial spaces.

Ace Airconditioning Adelaide offers a 5 year installation warranty and a 5 year manufacturer’s warranty. When customers purchase an air conditioner from Ace Airconditioning Adelaide, they have the satisfaction of knowing that they purchased a quality product and have a guarantee on the installation workmanship.

The number of years that the installation warranties covers for our top 5 Adelaide-based air conditioning companies are presented below. Ace Airconditioning Adelaide‘s installation warranty coverage is comparable to 3 of the top 5 Adelaide air conditioning installation companies warranties in terms of years of coverage.

Ace Airconditioning Adelaide Review Warranty Guarentee Graph

Ace Airconditioning Adelaide technicians are fully certified and insured and pride themselves on creating great service and quality workmanship in air conditioning solutions for homes and businesses. The company, like most Adelaide-based air conditioning installation companies, possess the industry certification of a ARC tick.

In summary, our Ace Airconditioning Adelaide review found that the company is a great option for customers in the Adelaide area who are looking for air conditioning installation. Ace Airconditioning Adelaide is a smaller company in comparison to other air conditioning installation companies in the Adelaide area, however they provide a few outstanding features such as 7 days service operation, no additional charges for weekend service, 10% discounts for pensioners and great affordable pricing. The Ace Airconditioning Adelaide team offers detailed quotes after an in-home appraisal as well provide customers with competitive and affordable prices, which are comparative to or lower than other air conditioning installation companies on the Adelaide.

Ace Airconditioning Adelaide has also received some consistently high and impressive customer testimonials in Facebook and Google reviews, with customers highly recommending the company.

Our Ace Airconditioning Adelaide review considered a comprehensive range of factors associated with making a air conditioning installation company successful. These factors were assessed and the results compared against other Adelaide based air conditioning installation companies. Our Ace Airconditioning Adelaide review team rated Ace Airconditioning Adelaide as being outside the top 5 Adelaide-based air conditioning installation companies; however found the company to be a great option for customers in Adelaide, who require installation of ducted and split system air conditioning split systems.

Compare Air Con comparison table for Ace Airconditioning Adelaide

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