Glenelg Air Review

Glenelg Air is an Adelaide based air conditioning installation company with over 25 years of experience. It is part of the Daikin Specialist Dealer group, and is considered one of the leading in the industry. This Adelaide based air conditioning installation company offers commercial and residential installation services, after sales maintenance and repairs.

They mainly service Adelaide metro area and also Mount Barker which is outside the metro area. They are also willing to come to rural areas, though they do charge customers for the travel time. The Glenelg Air review team positioned Glenelg Air as a fourth top company in Adelaide. They strive to tailor customer’s needs and provide the best possible solution for both existing homes and new homes off the plan. In reviewing Glenelg Air, our team took into account the customer service performance of the sales team, the variety of professional services available, financing options, prices, professionalism and expertise. Their trading hours are standard hours, from Monday to Friday.

They are willing to go the extra mile to ensure a high quality and professional service to customers.

Price

Glenelg Air is one of top five rated air conditioning installation Adelaide companies. The Glenelg Air review team found this Adelaide based air conditioning installation company was reasonably priced in comparison to
other air conditioning installation Adelaide companies in our top five.

Glenelg Air are willing to match the prices if a competitor quote offered to a customer is like-for-like. We found through our Glenelg Air review that they do not offer volume discounts to customers who install multiple units throughout their home. Their price model is relatively inflexible, and instead try to offer competitive prices from the beginning, rather than a reliance on discounting. This Adelaide based air conditioning installation company tries where possible to tailor the optimal solution for your home.

Our review team rated the overall cost effectiveness of each of our top 5 Adelaide-based air conditioning installation companies, and the results are displayed in the graph below. When ranked according to the factor of cost effectiveness, a commendable score of 4 out of 5 for Glenelg Air puts them in equal second place compared to our other top 5 Adelaide-based companies.

Glenelg Air review price graph

Quotation system

Just like most Adelaide based air conditioning installation companies, Glenelg Air offers free online quotes. Customers only need to fill up the form with their contact details and some basic information about their home, apartment or even simply provide building plans and they will reply with estimated price. They also can come to customer’s premises and provide customers with a free on-site quote.

An image of Glenelg Air’s online quotation form is included below. The online form has a clear layout, enabling customers to simply choose from the options provided in the drop-down boxes. Glenelg Air guides customers as to what information is required for Glenelg Air to best provide an accurate and customised quote. It does so by asking the relevant questions, such as their specific air conditioning requirements as well as personalised house details (including the option to attach their building plans). This form’s layout encourages a clear line of communication between Glenelg Air and the customer from their initial request for a quote.

Glenelg Air review team online quotation form
( Source: http://glenelgair.com.au/ )

Unfortunately, the response times for Glenelg Air are relatively slow. They were deducted some points for customer service because they took the longer of our top 5 to respond to a request for quotation.

Financing

Glenelg Air does not offer financing options. They require a $500 deposit and full payment within 14 days of installation.

Customer Service

The Glenelg Air is an Adelaide based air conditioning installation company striving to bring the best quality and value for money to their customers while providing their customers with options and information about environmental sustainability.

Our review team assessed customer service satisfaction based on our top 5 companies’ responses to phone and email enquiries, with the graph below outlining how the companies fared. When it came to responding to enquiries over the phone, the Glenelg Air review team rated Glenelg Air with a score of 8 out of 10, indicating a high level of customer service satisfaction with responses to phone enquiries. This impressive rating ranked Glenelg Air in equal second place amongst the top 5 companies for their phone responses.

The graph also shows that there was a lower level of customer service satisfaction when it came to Glenelg Air’s response to email enquiries, signified by the less impressive score of 6 out of 10, the lowest rating for email correspondence given to one of our top 5 Adelaide-based air conditioning installation companies. This was still a strong score however against the rest of the Adelaide market.

air conditioning installation Adelaide customer service ratings

As with the majority of air conditioning installation Adelaide companies, they provide a 5 year manufacturer warranty and 5 year installation warranty.

The graph below plots the average times taken by Glenelg Air to acknowledge the receipt of an initial email request, and to respond with a quote to that initial request. The Glenelg Air review team found that Glenelg Air generally responded to initial email requests within 48 – 84 hours, a relatively slow acknowledgement time when compared to the other top 5 air conditioning installation companies in the Adelaide market. The graph further illustrates that Glenelg Air also had a significantly delayed response rate in providing a quote, typically taking 4 or more days from that initial enquiry to respond with a quote.

Glenelg Air review team response times for air conditioning installation Adelaide companies

The Glenelg Air review team have spoken by phone with the sales team on a number of occasions and found them very polite, helpful and clearly very knowledgeable. As noted above, points were deducted for the delayed response time by email.

Focusing on these two rows of our website’s larger Adelaide comparison table, this image shows the Glenelg Air review team’s overall rating for customer service as well as response times to customer enquiries. In the last column we can see that Glenelg Air scored 3.5 out of 5, reflecting that their overall customer service experience was generally at a high level when viewed in isolation, and as a mid-range result when compared to the other companies in our top 5. In the image below we can also see that the Glenelg Air review team classified their response rate to customer enquiries as being “slow”, although still satisfactory enough to secure its place in our top 5 Adelaide-based air conditioning installation companies. They performed strongly when compared against the broader Adelaide market.

Our Glenelg Air review customer service specific ratings

Pre-installation the Glenelg Air team of experts assess the key factors that might have impact on a customer’s choice, including room size, roof type, insulation, number of storeys and glass area. Base on this assessment they recommend the best possible solutions and provide customers with detailed written quotation. Through the installation process they try to be flexible around timing that suits customers and are willing through the process to respond to queries and assist customers to understand how to optimise their new air conditioning system.

Product range

The Glenelg Air have a wide range of products and models to choose from, as compared with other air conditioning installation companies in Adelaide. Our Glenelg Air review team found them to a be a reliable Daikin specialist dealer in Adelaide. They generally recommend using Daikin but they also stock and install other brands like Fujitsu, LG, Hitachi, Temperzone and Mitsubishi.

Glenelg Air offers to install an extensive range of air conditioning systems, including:

  • Ducted Reverse cycle
  • Inverter split system
  • Multi unit split systems
  • Ducted heating and cooling
  • Ducted evaporative systems,and
  • Daikin VRV system specially designed for commercial buildings

The Glenelg Air review team found that this Adelaide based air conditioning installation company is willing to install both residential and commercial air conditioning units and systems. They also can help customers find ideal and unique solutions that will reflect individual needs and budget.

Technical expertise and experience

The Glenelg Air has been around for over 25 years. They employ fully qualified and professionally certified technicians with years of experience, extensive knowledge and expertise.

Whether you are looking for a ducted reverse cycle systems or you have a tighter budget and interested in a split system, the Adelaide based air conditioning installation services company Glenelg Air will assist with your enquiry.

Unlike other air conditioning installation Adelaide companies they install air conditioners systems in apartments with no special conditions.

Our Glenelg Air review team found that they are also able to offer under certain conditions an extended warranty with 2 years extra protection after the original manufacturer warranty has expired.

As a part of our Glenelg Air review we were unable to find publicly available online feedbacks, reviews or testimonials. That being said, our Glenelg Air review team ranked Glenelg Air as a fifth best air conditioning installation company in the Adelaide and South Australia region. The main drawback was delayed initial online response and the relatively slow time taken to provide a quote upon an email request.

The image below highlights the Glenelg Air expert team’s vast experience – combined experience of over 50 years – in all aspects of the air conditioning industry, including installation and service. This conjures a positive image of a Glenelg Air team member as someone who is not only knowledgeable and skilled but also passionate about delivering a high level of service.

Glenelg Air review additional image
( Source: http://glenelgair.com.au/ )

Ultimately, we found in our Glenelg Air review that this company has competitive prices and overall high quality products and services. They also willing to go the extra mile to ensure a high quality and professional service to customers.

The image below displays our review team’s overall Compare Air Conditioning rating for each of our top 5 rated Adelaide-based air conditioning installation companies. We can see that Glenelg Air was given an overall Compare Air Conditioning rating of 3.5 stars out of 5, reinforcing their deserved status as one of our top 5 companies in this industry.

Glenelg Air review star ratings

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