Joe Cools Review

Price

In the Joe Cools Review, this Adelaide-based air conditioning installation company was found to offer competitive and affordable pricing, when compared with other air conditioning installation companies in the Adelaide area. Joe Cools prides themselves on having a transparent and competitive pricing, with an unnecessary up-selling policy. The company does not employ commission paid salespeople, with customer dealing directly with management and eliminating sales agents commissions.

As a whole, the review found this air conditioning installation company to be genuine and up front about their costs and provide reasonable and affordable quotes.
Joe Cools delivers reliable digital and over the phone quotes. They install many different kinds of air conditioning units, including split systems and reverse, inverter and multi systems, and ducted cooling and heating. Customers can obtain a quote by calling the company directly or by using the online from to obtain information regarding air conditioning installation. However, our review team noted that it is beneficial for customers to call Joe Cools, instead of emailing as they are easier to reach by phone and have a faster response rate.

Due to Joe Cools already cost effective and affordable pricing, they do not offer volume discounts or price matching. It is important to note, that the company does not offer special promotions and deals, also due to already low and affordable pricing from the outset.

The graph below compares our top 5 Adelaide-based air conditioning installation companies and how they rank on cost effectiveness. Our Joe Cools review team noted that Joe Cools does not rank as one of our top 5 air conditioning installation companies, however when it comes to cost effectiveness they are comparable to some of the top 5 companies. Joe Cools were found to have relatively competitive pricing and offer a fair system that relies on customer satisfaction. Their pricing range was the same as Morphett and Rite Price, with our review team rated their cost effectiveness as 5 out of 5, scoring them equal 1st together with these companies for this review category.

Joe Cools can be contacted via phone, through an office number, mobile contact number or through their online contact form on their website.

Our Joe Cools review found this air conditioning installation Adelaide-based company to give simple, basic quotes over the phone or email, as they prefer to have a through onsite assessment before giving a set quote. The quotes are generally simplistic in nature, with not a lot of price breakdown of costs. It is worth noting that our Joe Cools review found that this company offers a free onsite quote, and highlighted that they try to make their quotes are as cost effective as they can from the outset. This simplistic quoting may reflect a standard genuine costing that company prefers to offer.

Joe Cools like most Adelaide-based-based installation companies, offer a free onsite quote, to customers in the Adelaide Metro and surrounding area. Joe Cools does service rural areas outside of Adelaide city, however there maybe additional costs involved due to travel and time considerations.

Quotation system

At Joe Cools, a customer can receive a quote either over the phone, through their or through their online forms. Quotes over the phone and email are of a general nature, being more of an estimate, as the company prefers to complete a free in-home appraisal before providing a detailed quote with cost breakdown.

The Joe Cools review found customers can receive basic simple quotes over the phone or via the online forms, with phone being the quickest method to receive a quote. Email response times are quite slow in comparison to other top 5 Adelaide air conditioning installation companies. Again, for customers who require a detailed quote it is best to book with Joe Cools team a free in-home appraisal, in which the Joe Cools team are more than happy to do.

Below is a part image of the “Request a Quote” from the Joe Cools website. The form is similar to other online form of other air conditioning companies in the Adelaide area. Detailed but simple to use, customers can fill in their personal details and then check boxes which describes their property and upload floor plans. The form is reflective of Joe Cools philosophy, in ensuring to listen to the customers air conditioning needs and customise their recommendations and service to suit.

The Joe Cools website also has a simple contact online form “Email Us”, which may be easier for customers who do not have a lot of details regarding their air conditioning needs or time to spend filling out the form. The form is presented in the image below and appears on the contact page of the Joe Cools website.

As with most other Adelaide-based air conditioning installation companies, the Joe Cools review team recommends customers to follow up any email correspondence or online quote request with a phone call. This ensures that the request or inquiry was received and therefore may influence a speedier response time with a quote.

Financing

Joe Cools does not offer any kind of financing plan to their customers, meaning that customers will need to pay the entire amount at the completion of the installation. Payment is for all costs related to the cost of the air conditioning unit itself and for the installation of the unit.

Customer Service

Our Joe Cools review rated this Adelaide-based air conditioning installation company with a standard level of customer service. They are knowledgeable, ask probing questions and are able to provide genuine and direct specific responses to questions, even on an initial phone enquiry. Customers are able to speak with team members who possess a solid industry knowledge and experience, and email responses quotes are simple, clear and easy to understand. The Joe Cools team only provide initial basic quotes and prefer to conduct an in-home appraisal before giving a detailed quote with specific cost breakdown. Joe Cools scored a 2.75 out of 5 for their overall customer service rating, this is a solid and competitive rating, however lower than our top 5 Adelaide-based air conditioning installation companies.

Our Joe Cools review looked at the customer service performance of the Adelaide-based air conditioning installation company in comparison with the other air conditioning installation companies in the Adelaide area. Two main customer communications methods, email and phone were assessed by the review team, with the findings of the top 5 in displayed in the graph below.

Our Joe Cools review team scored Joe Cools, 6 out of 10 on their customer service via email, and 5 out of 10 for phone customer service, which indicates again that Joe Cools have similar response times for both phone and email. Joe Cools scored lower than our top 5 Adelaide-based air conditioning installation companies, for their phone customer service and similarly to Gleneg Air in the email customer service category.

At Joe Cools, phones call are generally answered by management or the owner who can answer technical questions and assist in providing a quote. This Adelaide-based air conditioning installation company is comfortable in offering their recommendations about air conditioning solutions and brands and provide clear and direct information to customer, whether it is via phone or email.

Next, the review team assessed the response times of Adelaide-based air conditioning installation companies, with the results of the top 5 Adelaide-based air conditioning installation companies displayed in the graph below. Assessment of response times looked at two areas, specifically, the time it takes the company to respond to a customer’s initial email request, and how long it normally takes to respond with a prepared quote.

Our Joe Cools review found that the Adelaide-based company were fast in the intial email response category and slow in providing a written quote. Their email response times were slow in comparison to some of our top 5 Adelaide-based air conditioning installation companies, taking generally up to 24 hours to respond to an initial email contact and generally more than 4 days to respond with a written quote. These customer service response time ratings ranked Joe Cools comparable to 3 of the top 5 air conditioning installation companies in the Adelaide-based industry in the initial email response time, however Joe Cools was lower than most of the top 5 in their response with a prepared quote.

As with most of the other Adelaide-based air conditioning companies, it is best practise to follow up any email correspondence or inquiries by the online form with a phone call. The phone call ensures that the customer’s inquiry was received and may contribute to a response may be given in a more timely manner.

The Joe Cools review also looked at the company’s previous customers experiences, by reading at customer feedback and reviews. For a relatively new company, Joe Cools has received many customer reviews, with some displayed on their own website and others can be seen on sites such as Google, Yellow Pages and Facebook. Many of the reviews for the Joe Cools company reflected a highly rated experience by the customer of the service they received. Most reviews showed a very high satisfaction level, with examples of customer testimonials presented below. The first customer testimonial below is from the Joe Cools website, which is from the Yellow Pages review page, with the customer commenting on the company’s impressive service.

The next customer testimonial is from the Google review pages for the company, with the customer giving the company 5 out of 5 stars and commenting on the impressive customer service and workmanship he received. The owner of Joe Cools has responded to the review, in which they do moist of the reviews.

Product range

The Joe Cools installs all the leading air conditioning brands, such as Daikin and Mitsubishi Electric. The company prides themselves on supplying and installing the most up to date energy efficient and innovative products. The image below is from the Joe Cools website and presents all the air conditioning brands that the company supplies and installs.

Technical expertise and experience

Joe Cools is a relatively new air conditioning installation company in the Adelaide market, which records high levels of customer satisfaction and offers a lot of great features. Their technical expertise and experience is evident in the services and features they provide, which have obviously been tailored to meet the needs of the Adelaide air conditioning customers.

The Joe Cools company prides themselves on being an experienced and reputable company, with is fully licensed technicians. Their ability to install and service any brand of air conditioner, reflects the high level of knowledge, skills and experience of Joe Cools team. Joe Cools technicians are fully certified and insured, who pride themselves on creating unparalleled service and quality workmanship in air conditioning solutions for homes and businesses. With qualified technicians, fully licence A-Class electricians and refrigeration mechanics, Joe Cools is also Australian Refrigeration Council (ARC) Tick Certified and fully insured. As seen in the image from the Joe Cools website below.

Joe Cools also unique pride themselves on being a Female Assured Business, in which they aim to provide a respectful and friendly service to women. This is an unique feature of their business, again reflecting their aim to provide the best service to their customers.

They also have a Joe Cools Recycling program which benefits the community and environment by minimising waste by recovering reusable metals and refrigerant gas in air conditioners. They also provide lots of information on their website for their customers, to help them in their decision making, with information sheets regarding air conditioning operating and cost saving information, maintenance information and other fact sheets.

Further to this, our Joe Cools review found that Joe Cools offer a standard 5 year manufacturer’s warranty on the air conditioning unit, which is standard practise for most air conditioning installation companies. Joe Cools also offers a 12 month installation warranty on their workmanship, should any problems arise after installation. The company also offer a 10 manufacturers warranty on ducted air conditioners.

The number of years that the installation warranties covers for our top 5 Adelaide-based air conditioning companies are presented below. Although Joe Cools ‘s installation warranty coverage is lower that all of the top 5 Adelaide air conditioning installation companies warranties in terms of years of coverage, the Joe Cools review team note that installation issues usually arise very soon after installation.

In summary, Joe Cools is an Adelaide-based air conditioning company that provides exceptionally priced air conditioning systems and superior installation for heating and cooling, in residential and commercial buildings. Joe Cools provides customers with basic estimate quotes over the phone and by email, using room dimensions or floor plans and offers more exact and detailed quotes after an in-home appraisal. As well, they provide customers with competitive and affordable prices, which are comparative to or lower than other air conditioning installation companies on the Adelaide. They also have some fixed pricing on some of their services, reflecting an upfront honest pricing system. Our Joe Cools review found that Joe Cools is a well-established air conditioning installation business in the Adelaide area, with their customer service standards being at high industry level. Joe Cools also has some consistently high and impressive customer testimonials both on their website as well as on other online sites, which rates and recommends highly by its customers.

Our Joe Cools review team rated Joe Cools as being outside the top 5 Adelaide-based air conditioning installation companies; however found the company to be a great option for customers in Adelaide, who require installation of ducted and split system air conditioning split systems.

The Joe Cools review assessed a comprehensive range of factors considered essential to successful air conditioning installation companies. These factors were reviewed for the Joe Cools company and the results were compared with the other Adelaide-based air conditioning installation companies in our top 5. Our Joe Cools review gave the company an overall Compare Air Conditioning Rating of 3.5 out of 5 stars, a solid and competitive score, ranking Joe Cools as just outside our top 5 air conditioning installation companies in the Adelaide region.