Mannix Review

Mannix is an air conditioning installation company, who specialises in air conditioning, solar systems, outdoor cover solutions and roofing and gutters for both residential and commercial customers. With numerous office and service locations throughout South Australia and Queensland, Mannix is a large and well established company, who has been in the air conditioning industry since 1966. Our Mannix review rated Mannix as being just outside our top 5 Adelaide-based air conditioning installation companies. The review team assessed a range of factors considered fundamental to a company’s success and compared them with other Adelaide-based air conditioning installation companies.

Mannix is a well known, reputable company name, with the company has growing and expanding over its years of operation and offers their South Australia customers, 8 service office locations. The company’s service locations in South Australia include Parafield, Blakeview, Kidman Park, Holden Hill, Norwood, Morphett Vale, Salisbury Plain and Richmond. Mannix offers air conditioning and solar system solution services to all Adelaide suburbs and surrounding regional towns.

Mannix has a central phone number system, which leads to a central department and which allows customers to be directed to the closest and best suited service office. Customers can also use the direct numbers of the 9 Mannix service locations as advertised on the Mannix website. The Mannix team offers a wide range of staff including highly skilled technicians and installers and the company prides itself on installing leading spilt system and ducted air conditioner brands. They also offer prompt and reliable service, free onsite quotes and great level of customer care and support. They offer the installation, repair and servicing of ducted and split system air conditioning systems.

Mannix offers both heating and cooling air conditioning solutions, supplying and installing split systems, evaporative systems, reverse cycle, window air conditioners, gas wall heaters, ducted gas heating and enviro temp technology. They also are able to provide residential solar systems, outdoor coverage, roofing and gutter services.

The Mannix review found this reputable company provides services and features, which are not common to some of the top 5 Adelaide-based air conditioning installation companies. The company offers weekend availability for service and installations in some office/depot locations in Adelaide, as well as affordable and cost effective pricing. The company also offers their customer a great finance option with Latitude Finance and have amazing promotions and special deals advertised on their website. The company also has detailed listing of all of their air conditioning products on their website.

As Mannix already has affordable and flexible pricing options, the company does not offer price matching of competitor’s quotes or volume discounts. These pricing options such volume discounts and price matching are not standard practise, due to cost considerations and already low affordable pricing.

The company also has air conditioning showrooms in some of their locations, for customers to actual see and hear different types of air conditioning units. Mannix’s air conditioning showrooms compromise of a full selection of air conditioning on display. Making the right choice on can be challenging and with the Mannix Air Conditioning showrooms with working air conditioner displays, helping customer in their decision making. Like most other air conditioning companies in the Adelaide area, Mannix offer a free on –site appraisal of the customer’s space, which allow for a detailed quote to be given.

The Mannix review also found the company has received highly rated online customer reviews and testimonials on a number of online platforms. Customers have detailed their mainly positive experiences with the Mannix company, in regards their technical service, workmanship and customer service standards.

Our Mannix review found that Mannix is a well-established, reputable and experienced air conditioning installation company in the Adelaide area, with a high level of customer service standards and affordable pricing.

Price

Mannix is one of Australia’s largest air conditioning companies offering customer great savings and pricing across their entire range, due to their buying power. Our Mannix review, found the company offers affordable pricing both on their air conditioning brands and installation service. The Mannix review found their pricing to be competitive and generally on par or lower than standard market prices. As with most air conditioning installation companies, it is best to have a free onsite quote conducted as to be more certain of the expected costing and installation requirements, before making a decision.

Mannix advertise special offers and promotions on their website, via the “Specials” tab at the top of the page. If there is a promotion on a specific brand, customers can check the details online or ask one of the Mannix team for further information. The customer can to access and redeem the promotion themselves or approach the Mannix team for assistance. The company also advertises promotions and deals on their Facebook page. The Mannix website advises customers to check back every month for different deals on reverse cycle split system, portable air conditioners, evaporative cooling, window wall air conditioners and ducted heating / cooling systems.

Mannix generally do not offer volume discounts and price matching as standard practise, due to their already affordable and cost effective pricing. Mannix prides itself on offering competitive and affordable pricing from the outset.

This Adelaide-based air conditioning installation company was found to have very competitive and affordable pricing, with either matching or exceeding price ratings of some of our top 5 Adelaide-based air conditioning installation companies, as seen in the graph below. Mannix received an amazing rating of 5 out 5 overall for their cost effectiveness, a result which is similar to Morphett and Rite Price, who are 2 of our top 5 Adelaide-based air conditioning installation companies.

Mannix Review cost effectiveness graph

Quotation system

At Mannix, a customer can receive a quote either over the phone or through the online contact forms. There is no contact email address stated on the website. Again it is important to note, that quotes are subject to change based on a free onsite assessment and this is standard practise for most Adelaide-based air installation companies.

Quotes by phone can be requested through a central 1300 number, which is the central number for all of the Mannix service depots. Quotes over the phone are of a general nature and the pricing is subject to change. The website also lists all of the company’s locations, with addresses and direct contact numbers. The Mannix review team found the phone to be the fastest way to receive a basic quote.

Quotes can also be requested via the Mannix website, where there are two online contact forms. The first online form is a “Looking for a quote” form, which simplistic in nature and quick and easy to fill out, as seen partly in the image below. The company offers a quick turnaround on quotes for customers using the form, offering a response within 24 hours, either by email or phone. The Mannix found this company’s online quotation form to be similar in comparison to the forms found on the websites of the other air conditioning installation companies in our Adelaide-based top 5.

Mannix Review online form 1
( Source: https://mannix.com.au/quick-quote/ )

The second online quote form is a way for customers to receive a more detailed quote, by uploading house plans, as seen partly in the image below. Similar in form to the quick quote form, in regards to personal details, the detailed quote request form has additional options to select the service required and a upload space for house plans.
Or upload house plans for a more detailed quote

With your house plans our team will be able to provide you with a more accurate and detailed solution for your home. Simply fill in your details and upload your form and we will be sure to get back to you with a quote within 24 hours.

Mannix Review online form 2
( Source: https://mannix.com.au/detailed-quote/ )

As with most air conditioning installation companies, it is recommended to follow up any email correspondence or request for a quote with a phone call. The phone call ensures that the email request was received and may possibly help the customer receive a response more quickly.

Financing

Mannix has an established formal financing option for their customers, with a third party lending company, Latitude Financial Services, as seen in the image from the Mannix website below. This interest free finance option is highly beneficial for Mannix customers, as not all the other Adelaide-based air conditioning installation companies offer the same.

The Latitude Financial Services, as seen in the image below from the Mannix website, offers interest free terms to customers, however subject to finance approval and the stated conditions. Various deposit and finance amount maximum limits apply, with customers being able to choose from 12, 18 or 24 month interest free terms. The finance can be used to purchase any brand of air conditioning, giving customers freedom of choice and easing the financial pressure that can come when making a major purchase. For more information, customers can directly contact any of the Mannix locations.

Mannix Review financing 1
( Source: https://mannix.com.au/sa-specials/interest-free/ )

Mannix also currently offers finance with Skye Finance, as part of their promotion with Fujitsu air conditioning products, as seen below in the image from their website. Customers can contact any of the Mannix locations to find out more about current promotions regarding Skye Finance.

Mannix Review financing 2
( Source: https://mannix.com.au/sa-specials/interest-free/ )

Customer Service

Our Mannix review rated this Adelaide-based air conditioning installation company highly on their level of customer service. They are friendly and professional and are able and willing to provide genuine and informative responses to questions, even on an initial phone enquiry. Customers are able to speak with an expert who can answer technical questions throughout the customer experience; however their response times are slow to online enquiries regarding quotes. The Mannix review team found the quickest way to obtain a quote was by phone with this company. Calls to the central 1300 numbers, are answered by a central service department staff member, who can give quotes over the phone or can redirect the call to a Mannix Service location, in the customers area. Answers given by team members both over the phone and via email show that they have a very knowledgeable and comprehensive understanding of the air conditioning industry.

Our Mannix review team assessed the customer service performances of the Adelaide-based air conditioning installation companies, focussing on the customer service provided by email and phone– with the results displayed in the graph below. Our Mannix review rated this Adelaide-based company with high scores in both modes of contact; scoring Mannix, 8 out of 10 for their customer service by phone, and 6.5 out of 10 for their response to customer email inquiries. The customer service rating for phone service and email service ranked Mannix comparable to another air conditioning installation company, Glenelg Air and Morphett, companies from in our top 5 in the Adelaide area.

Mannix Review Customer Service Graph

In the Mannix review, phone calls were generally answered or transferred to particular service locations or department to help customers with their inquiries. The team members were found be very helpful, friendly and able to answer technical question. The staff members at Mannix are friendly, accommodating and professional from the first point of contact, whether by phone or online. Each staff member that our Mannix review team spoke with showed professionalism and friendliness as well as patience and politeness with customer inquiries and questions.

The graph below compares our top 5 Adelaide-based air conditioning installation companies on their email response times. Firstly, how long it generally takes to respond to a customer’s initial email request, and secondly, how long it normally takes to email back a prepared quote. Our Mannix Review found that the Adelaide-based company were slow in both response categories, with their initial response time to an email request and response rate in providing customers with a quote on average took more than 4 days. These ratings reflected that Mannix was slower than the response times recorded by our top 5 Adelaide-based installation companies, as seen in the graph below.

Mannix Review Response Times Graph

Our Mannix review gave the Adelaide-based company a great score of 3.6 out of 5 for its overall customer service performance, a result in comparison which is comparable to some of the top 5 Adelaide-based air conditioning companies, reflecting a competitive and solid customer service standard.

Mannix has 8 service office locations in South Australia, and 2 service offices in Queensland. The South Australia service locations can be seen in the image below from the Mannix website. Mannix services the city of Adelaide and can provide services in regional areas if it is a larger job. It is important to note, that rural areas and locations outside of the metropolitan area may incur additional costs due to travel costs and time. Some of the company’s office locations do offer an air conditioning showroom and some locations offer services on the weekend, specifically Saturday mornings, which is beneficial to customers who work during business hours. It is important to also note that, services offered, customer service standards and response times may vary between the independent service locations.

Mannix Review service locations
( Source: https://mannix.com.au/sa-specials )

Online reviews for Mannix show customers with Mannix rate their experience and customer service satisfaction highly, with reviews on TrueLocal, Product Review, Google and Facebook. The average satisfaction rating across these sites is 3.5 out of 5 stars, which is a strong and comparable score to our top 5 Adelaide-based air conditioning installation companies.

The customer testimonials presented below, are from online platforms. The customer testimonial below is from the company’s Facebook page, with the customer commenting on her positive experience with the company. The customer makes mention of a particular staff member that gave an amazing level of customer service. It is important to note, that the Mannix team take the time to respond to every customer reviews on Facebook, whether it be positive or negative, reflecting Mannix’s interest in their customers experiences

Mannix Review Customer Testimonial 1
( Source: https://www.facebook.com/pg/mannixair/reviews/?ref=page_internal )

The next customer testimonial is from the Product Review pages for the company, with the customer scoring the company 5 out of 5 stars and commenting on the impressive customer service and the high standard workmanship.

Mannix Review Customer Testimonial 2
( Source: https://www.productreview.com.au/p/mannix.html )

Product range

Our Mannix review found that the company supply and install high quality and energy efficient systems from leading brands, such as Samsung, LG, Panasonic, Mitsubishi Heavy Industry, Midea, Kelvinator, Fujitsu, Bonaire and Teco into residential or commercial spaces. Mannix stand behind the brands they install and consider them to be some of the best air conditioners available in Australia.

Mannix Review Brands 1
Mannix Review Brands 2
( Source: https://mannix.com.au/about/ )

Mannix also offers EnviroTemp, which is a product that increases the air conditioner efficiency, reduces power consumption and extends the life of the system.

Technical expertise and experience

Mannix is an air conditioning installation Adelaide-based company that is well established, with many locations covering a large service are in South Australia and Victoria. Their technical expertise is evident in their knowledgeable staff, who are able to answer customer questions confidently and with detail.

It is important to note however that Mannix offers installations and repair, however all repairs are conducted by a contracting company associated with Mannix.

Special offers and promotions can be accessed on the Mannix website, using the special tab, with an example seen in the image below. The Mannix also offer customers specials and promotions through their Facebook page. The specials page lists all the current offers and promotions in an easy to read and understand format. Mannix offers both their own company promotions and as well as manufacturer’s promotions.

Mannix Review Promotions
( Source: https://mannix.com.au/sa-specials/ )

Mannix offers an impressive 10 year installation warranty and a 5 year manufacturer’s warranty. When customers purchase an air conditioner from Mannix, they have the satisfaction of knowing that they purchased a quality product and have a long protection guarantee the installation workmanship.

The number of years that the installation warranties covers for our top 5 Adelaide-based air conditioning companies are presented below. Mannix’s installation warranty coverage is comparable to 2 of the top 5 Adelaide air conditioning installation companies warranties in terms of years of coverage.

Mannix Warranty Guarentee Graph

Mannix technicians are fully certified and insured and pride themselves on creating great service and quality workmanship in air conditioning solutions for homes and businesses. The company like most Adelaide-based air conditioning companies, possesses the air conditioning industry certification of a ARC tick.

In summary, our Mannix review found that Mannix is a well-established, reputable and experienced air conditioning installation company in the Adelaide area, with a high level of customer service standards and affordable pricing. They offer great features for potential customers, like great specials and promotions, a finance option, weekend availability and numerous service locations and areas. The Mannix team offers customers basic quotes over the phone and more exact and detailed quotes after an in-home appraisal. As well, they provide customers with competitive and affordable prices, which are comparative to or lower than other air conditioning installation companies on the Adelaide.

The Mannix company also has received some consistently high and impressive customer testimonials both on their website as well as on multiple other online platforms, which shows Mannix is rated and recommended highly by its customers. Our Mannix review team rated Mannix as being outside the top 5 Adelaide-based air conditioning installation companies; however found the company to be a great option for customers in Adelaide, who require installation of ducted and split system air conditioning split systems.

Compare Air Con comparison table for Mannix

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