Price
Our Air Specialists review found the company has affordable pricing range on their air conditioners and installation services. The Air Specialists review found that the company only supplies and installs leading air conditioning brands like Panasonic, Fujitsu and Mitsubishi Heavy Industries split system air conditioners.
The review team investigated the company’s pricing range by using quotes received over the phone and via email from the Air Specialists team. These quotes were only an estimate only and as with most air conditioning installation Albury-Wodonga companies, it is best to have a free onsite quote conducted as to be more certain of the expected costing and installation requirements, before making a decision.
Air Specialists does not offer volume discounts, special deals and price matching as standard practise, due to their belief that their pricing is already competitive due to buying directing from the air conditioning manufacturers, which reduces the product costs from the outset for the customer.
This Albury-Wodonga air conditioning installation company was found to have an affordable pricing range, which was similar to some of other air conditioning installation companies in the area. The graph shows a comparison of our top 5 air conditioning companies and their cost effectiveness ratings. Air Specialists received an outstanding rating of 5 out 5 overall for their cost effectiveness, which is similar to one of the other top 5 air conditioning companies and higher than the other three top 5 companies
Quotation system
At Air Specialists, a customer can receive a quote either over the phone, email or through the online contact form. Our review team found the phone and the email were the best methods and the quickest ways to gain a response. Again it is important to note, that quotes are subject to change based on a free onsite assessment and this is standard practise for most Albury-Wodonga based air installation companies.
Quotes can also be requested via the Air Specialists website, where there is a simple online Quote form, as see in the image below. The form is simple and quick and easy to fill out, however does not have an upload feature to attach floor plans with the message.
( Source: https://airspecialists.com.au/)
Below is another online form from the Air Specialists website, which is a contact form. Again, similarly to the online quote form, the contact form is simple and quick to fill out.
( Source: https://airspecialists.com.au/#about)
Financing
Air Specialists does not offer a formal financing plan for its customers. Our review team found to be similar practise for most of the other Albury-Wodonga air conditioning installation companies.
Customer Service
Our Air Specialists review found the Air Specialist team to hold a high level of customer service standards. Generally emails and phone calls are answered by the owner/operator of the business, so customers will mostly deal with the same staff member at all times. Responses received were genuine and honest in relation to customer questions, even on an initial phone enquiry. Customers are able to speak with an experienced and knowledgeable team member from the outset.
Our Air Specialists review team also found that the company’s email response times to customer inquires and quotes to be very fast, especially for a smaller company with a small team.
The Air Specialists review team found both the phone and email as very quick and easy methods to gain a quote. Answers given by team members both over the phone and via email show that they have a very knowledgeable and comprehensive understanding of the air conditioning industry.
Our Air Specialists review team assessed the customer service performances of the Albury-Wodonga based air conditioning installation companies, investigating the customer service provided by email and phone– with the results displayed in the graph below.
Our Air Specialists review rated this Albury-Wodonga company with solid scores in both modes of contact; scoring Air Specialists 7 out of 10 for their customer service by phone, and again 7 out of 10 for their response to customer email inquiries. The company scored similarly to one of the other top 5 companies in the Albury-Wodonga area and lower than the rest for their customer service by phone. In the customer service by email category, the company performed better than one of the other top 5 air conditioning installation companies in the area and lower than the rest.
Throughput the Air Specialists review, phone calls were generally answered by the same knowledgeable and experienced staff member, who was found willing to help customers with their inquiries at all times. The review team described the team member as friendly and professional from the first point of contact, whether by phone or by email.
The graph below compares our top 5 Albury-Wodonga based air conditioning installation companies on their email response times. Firstly, how long it generally takes to respond to a customer’s initial email request, and secondly, how long it normally takes to email back a prepared quote.
Our Air Specialists Review found that the Albury-Wodonga based company had one of the fastest in both response categories, with their initial response time to an email request and response rate in providing customers with a quote on average being within 6 hours, with some responses received within an hour. The company’s response rates in both categories were similar to three of the top 5 companies in the Albury-Wodonga area.
Our Air Specialists review gave the Albury-Wodonga based company a score of 3.5 out of 5 for its overall customer service performance, a result in comparison to the other companies is similar to one of the top 5 Albury-Wodonga-based air conditioning companies and slightly lower than all of the top 5. Our review team however highlights that this score still reflects a solid level of customer service standards.
Air Specialists services the Riverina, Murray and Alpine Regions, including Albury and Wodonga. The company offers regular business service during weekdays, from 9am-5pm and a 24/7 emergency breakdown service for its customers.
Online reviews for Air Specialists show customers rate their experience and customer service satisfaction highly, with reviews found on Hipages. The average satisfaction rating was found to be 4.6 out of 5 stars, which is an outstanding score and similar to come of our top 5 Albury-Wodonga based air conditioning installation companies. However our review team only found one online platform with reviews for the company, where generally most other air conditioning installation companies may have reviews across multiple platforms.
The customer testimonial presented below is from the Air Specialists company’s website. The customers relate their positive experience with the company, making mention of amazing level of professional customer service they experienced.
( Source: https://airspecialists.com.au/#about)
The following customer testimonial is from the Hipages website, The customer appears very satisfied with the customer service that she received.
( Source: https://hipages.com.au/connect/airspecialists)
Product Range
Air Specialists supplies and installs Daikin, Fujitsu, Panasonic and Mitsubishi Heavy Industries as the company believes that they are some of leading, quality brands around. The company provides no images of their brands shown on their website, which is unusual for companies not to promote the brands they use.
Technical expertise and experience
As a smaller company to the market, their technical expertise is evident in their knowledgeable staff, who are able to answer customer questions confidently and with detail.
Air Specialists also are experienced in servicing and maintenance. They state on their website that they provide 24/7 service for breakdowns and emergency repairs, as seen in the image from their website below. Their website states that their highly experienced technicians are reliable and professional and provide customer focused service.
( Source: https://airspecialists.com.au/#about)
Air Specialists also offer an additional service to their customers, with an option to sign up to their weekly newsletter, which includes their blog posts, news, tips, advice and special offers. The image below show the online form in which their customer can subscribe to their mailing list. This is an additional benefit to customers and it is not a standard service option for other air conditioning companies in the Albury-Wodonga area.
( Source: https://airspecialists.com.au/air-conditioning-blog/)
Air Specialists offers a five year installation warranty on their workmanship and a five year manufacturer’s warranty. When customers purchase an air conditioner from Air Specialists they have the satisfaction of knowing that they purchased a quality product and have a protection guarantee the installation workmanship.
The number of years that the installation warranties covers for our top 5 Albury-Wodonga air conditioning companies are presented below. Air Specialists’s installation warranty coverage is similar to most of the top 5 Air Specialists air conditioning installation companies’ warranties in terms of years of coverage
In summary, our Air Specialists review found that this smaller-sized air conditioning installation company in the Albury-Wodonga area offers great features and services for their customers. Even though the company only offers split system and ducted air conditioning installation, servicing and repair, our review team acknowledges that Air Specialists is still a fantastic option for residential or commercial customers lo systems in the Albury-Wodonga area.
As a smaller-sized company, Air Specialists can offer its customers a more personalised service than some of the other bigger companies, with customers generally dealing with the same team member throughout the service. Our review team also found that Air Specialists have very fast email response times and very affordable pricing, which are outstanding features for a smaller-sized company. The company also offers a 24/7 breakdown emergency service for their customers, which is not standard practise for all air conditioning companies in the Albury-Wodonga area.
Our Air Specialists review team investigated the company on a number of categories and compared the scores with other Albury-Wodonga based air conditioning companies. Our review team rated Air Specialists as being one of the top 5 Albury-Wodonga air conditioning installation companies. Air Specialists was found to be a great option for commercial and residential customers in the Albury-Wodonga area, who require the installation, servicing or repair of split or ducted air conditioning systems.
