Aircom Airconditioning Review

Price

Our Aircom Airconditioning review, found the company has a slightly higher than standard pricing range on their air conditioners and installation services. The Aircom Airconditioning review found that the company can supply and install leading air conditioning manufacturer brands. However their company’s price range actually is based around their expert advice and customised manufacturing and design, that commercial and industrial customers need and expect.

The review team requested the pricing on quotes received over the phone and via email from Aircom Airconditioning. However as with most air conditioning installation companies, the company prefers to conduct a free onsite consultation, as to be more certain of the expected costing and installation requirements.

Aircom Airconditioning does not offer volume discounts, special deals and price matching as standard practise, due to their belief that their pricing is already competitive and they prefer to focus on the large commercial and industrial projects, rather than attracting clients with pricing options and deals. Any discounts in relation to price can only be determined at the time of the onsite visit and is on a case to case basis and at the discretion of the Aircom Airconditioning management.

This Albury-Wodonga based air conditioning installation company was found to have slightly higher than standard pricing than other Albury-Wodonga air conditioning installation companies. The graph shows a comparison of the top 5 air conditioning companies and their cost effectiveness ratings. Aircom Airconditioning received a solid rating of 3.5 out 5 overall for their cost effectiveness, which is similar to two of the top 5 air conditioning companies and lower than the other three top 5 companies

Quotation system

Any basic quote received from Aircom Airconditioning over the phone or email is subject to change based on a free onsite assessment and this is standard practise for most Albury-Wodonga based air installation companies. For Aircom Airconditioning as they are dealing with larger projects for commercial and industrial customers, no two jobs or quotes are the same, and a lot of factors are taken into account when working out a quote for their customers.

Individualised air conditioning quotes and designs are basically what the Aircom Airconditioning sales team do every time they meet with customers at an onsite visit. The company will provide a full consultation to commercial and industrial customers to explain all of available options, so they can choose the system and design that’s right for their business.

Most air conditioning installation companies will also allow quotes to be requested via the company website, through an online contact form. This is usually a simple and quick way to contact the company, with Aircom Airconditioning’s online contact form displayed below.

Financing

Aircom Airconditioning does not offer a formal financing plan for its customers. This was found by our review team to be similar practise to other Albury-Wodonga based air conditioning installation companies. Due to the fact that the company is more of a more commercial based installation company, payment terms are agreed on a case to case basis at the discretion of the management team. Payment options for the customers with Aircom Airconditioning are cash, EFT, EFTPOS, Mastercard and Visa.

Customer Service

Aircom Airconditioning received good ratings on their customer service standards. The review team investigated the company and found the customer service to be friendly, with customer inquiries by phone and email were answered by knowledgeable staff members.

Aircom Airconditioning tries to meet a high standard of customer service to their commercial and industrial clients and aim to offer a variety of money-saving solutions. The Aircom Airconditioning team combine the use of the highest quality parts and equipment, and dedication to deliver exceptional service.

The Aircom Airconditioning review team also found that the company’s email response times to inquires and quotes to be of a medium speed, which may be due to the fact that they are a branch and part of a larger company, which may have dedicated staff to fulfil these tasks quickly. There were some variations in speed times that were recorded by the review team, however in general, customers can expect fast to medium response rates when sending email to the company.

Emails were answered in a very simple manner, friendly and concise. The review team found that there was not much information was provided in the email correspondence received by the Aircom Airconditioning team. However the emails received from the company contained relevant questions or directions for further service.

The customer service performances of all of the Albury-Wodonga based air conditioning installation companies were investigated. The review team focused on the customer service standards provided by companies by email and phone. The rating results for the top 5 air conditioning installation companies in the Albury-Wodonga area are displayed in the graph below.

The Aircom Airconditioning review rated this Albury-Wodonga based company with average scores in both modes of contact; scoring Aircom Airconditioning 7 out of 10 for their customer service by phone, and 6 out of 10 for their response to customer email inquiries. The company scored similarly to two of top 5 companies in the Albury-Wodonga area for their customer service by phone and lower than all of the top 5 companies for their customer service by email.

In the Aircom Airconditioning review, phone calls were generally answered by knowledgeable and experienced staff members willing to help customers with their inquiries. The Aircom Airconditioning review team found staff members at Aircom Airconditioning to be friendly and professional from the first point of contact, whether by phone or online. Team members showed genuineness and honesty in their communications, when outlining their company focus on commercial projects and their preference for conducting onsite visits, rather than giving a ball park figure over the phone.

The graph below compares our top 5 Albury-Wodonga based air conditioning installation companies on their email response times. Firstly, how long it generally takes to respond to a customer’s initial email request, and secondly, how long it normally takes to email back a prepared quote.

The Aircom Airconditioning review team recorded some varying response speeds for the company, however they awarded the Albury-Wodonga based company with medium response rates. For their initial response time to an email requests, the Aircom Airconditioning team generally responded within 48 hours, but some responses were received more quickly.

The response rate in providing customers with a quote, was given a default medium speed, due to the fact that as a commercial and industrial company, Aircom Airconditioning prefer not to give general basic quotes before conducting an onsite visit. They will provide detailed email quotes after the onsite visit has been conducted. The company’s response rates in both categories were similar to three of the top 5 companies in the Albury-Wodonga area.

Our Aircom Airconditioning review gave the Albury-Wodonga based company a score of 3.25 out of 5 for its overall customer service performance, a result in comparison which is slightly lower than all of the top 5 Albury-Wodonga based air conditioning companies, however still reflects a solid level of customer service standards.

Aircom Airconditioning services the city of Albury-Wodonga and can provide services to customers in the surrounding areas. The company offers services during weekdays, from 7am to 5pm as well as a 24/7 air conditioning breakdown service.

Online reviews for Aircom Airconditioning show customers with Aircom Airconditioning rate customer service satisfaction highly, with reviews found on Google. The average satisfaction rating was 5 out of 5 stars, which is an outstanding score and similar to some of the top 5 Albury-Wodonga based air conditioning installation companies. However our review team only found a few reviews on one website for this company, which the review team expected to find more due to the company having over 15 years experience in the industry.

The customer review ratings presented below are from the Aircom Airconditioning company’s Google page, with simple rating reviews and no customer feedback. The review team for Aircom Airconditioning was surprised at the lack of volume of customer testimonials and ratings for the company, who have been established since 2002.

Product Range

Aircom Airconditioning provides individualised services for their customers, with manufacturing, designing and installing custom heating and cooling solutions for a range of commercial and residential clients. The company can supply and install all major and leading air conditioning brands, as seen in the image below from their website. The images show examples of some of the air conditioning systems that they have installed, with the Toshiba, Mitsubishi Electric and Actron Air brands shown.

Technical expertise and experience

Aircom Airconditioning is a specialist commercial and industrial air conditioning installation company, with over 15 years experience in the Albury-Wodonga area. The company has been designing, installing, and servicing commercial air conditioning, heating and ventilation systems since 2002. Their qualified and skilled service technicians are continuously trained, to keep them up to date with all the latest technology and product knowledge. This ensures that the customers receive the highest quality of workmanship and most effective customer service.

Aircom Airconditioning believes their commitment to providing high quality and reliability options has earned them the reputation of being a leader in the mechanical services industry and enabled them to develop a large portfolio of customers from various local businesses.
What sets Aircom Airconditioning apart from its competitors is not its commercial and industrial focus, but its ability to design, manufacture, install, maintain and repair air conditioning systems. The company has its own onsite manufacturing facilities, which enables them to design and then create customised solutions for their customers onsite.
The Aircom Airconditioning team are also very experienced in the servicing and maintenance of air conditioning systems. They state on their website that they provide immediate response for breakdowns and emergency repairs. Their website all states that their highly experienced technicians are reliable and professional and provide customer focused service.
Aircom Airconditioning prides itself on having thorough experience across all brands, which allows them to assist clients in making the best suited investment for their business or facility. Aircom Airconditioning also prides itself on being certified and registered, including holding a industry required ARC Tick and other industry certifications and licences as seen in the image from their website from their business card, which is attached to every email received from the company.

Aircom Airconditioning offers a five year installation warranty on their workmanship and a 5 year manufacturer’s warranty. When customers work with Aircom Airconditioning they know that they are well looked after from the best design, custom manufacturing, quality installations, maintenance packages and a 24/7 breakdown service, throughout the warranty period and beyond.

The number of years that the installation warranties covers for our top 5 Albury-Wodonga based air conditioning companies are presented below. Aircom Airconditioning’s installation warranty coverage is similar to most of the top 5 Albury-Wodonga air conditioning installation companies’ warranties in terms of years of coverage.

In summary, the Aircom Airconditioning review found that Aircom Airconditioning to be an amazing option for commercial and industrial customers in the Albury-Wodonga area, with a full range of air conditioning services. The company offers services from design to manufacture, supply to install and servicing and repair, which not all Albury-Wodonga based companies offer the same. Aircom Airconditioning focuses on large commercial and industrial projects, so this company is not an option for residential customers in the Albury-Wodonga area.

Some of the best features that Aircom Airconditioning is their individualised service and ability to design and manufacture any air conditioning system to suit their customers specific needs. Due to their personalised custom services, the company prefers to conduct onsite appraisals before quoting and not to offer standardised price flexibility option. Aircom Airconditioning offers customised packages for their customers based on individual factors. The company however only has a very simple, one page website and limited customer online ratings.

The Aircom Airconditioning review team investigated the company on a number of categories and compared the scores with other Albury-Wodonga based air conditioning companies. The review team rated Aircom Airconditioning as being just outside the top 5 Albury-Wodonga based air conditioning installation companies. Aircom Airconditioning was found to be a great option for commercial and industrial customers in the Albury-Wodonga area, who require the design, manufacture, supply, installation or repair of heating and cooling systems.