Albury Wodonga Heating and Cooling Review

Price

Our Albury Wodonga Heating and Cooling review, found the company has a slightly higher than standard pricing range on their air conditioners and installation services. The Albury Wodonga Heating and Cooling review found that that one of the company’s brands that they supply and install the leading brand Daikin split system air conditioners, which is generally a more expensive product and may be reflective in their pricing.

The review team based the pricing on quotes received over the phone and via email from Albury Wodonga Heating and Cooling. However as a general recommendation, as with most air conditioning installation companies, it is best to have a free onsite quote conducted as to be more certain of the expected costing and installation requirements, before making a decision. The company offers their customers a free in-home consultation.

This Albury-Wodonga based air conditioning installation company was found to have slightly higher than standard pricing than other Albury-Wodonga air conditioning installation companies. The graph shows a comparison of our top 5 air conditioning companies and their cost effectiveness ratings. Albury Wodonga Heating and Cooling received a solid rating of 3 out 5 overall for their cost effectiveness, which is similar to one of the top 5 air conditioning companies and lower than the other three top 5 companies

Additionally, Albury Wodonga Heating and Cooling offers further flexibility in their pricing which not all air conditioning companies in the Albury-Wodonga area offer the same. The company advertises special deals and promotions on their website and Facebook page. An example can be seen in the image below. The company also are open to offering volume discounts and price matching, however this is dealt with on an individual case to case situation and at the discretion of the Albury Wodonga Heating and Cooling management.

Quotation system

At Albury Wodonga Heating and Cooling, a customer can receive a quote either over the phone, email or through the online contact form. Again it is important to note, that quotes are subject to change based on a free in-home consultation and this is standard practise for most Albury-Wodonga based air installation companies. The Albury Wodonga Heating and Cooling review team found the phone to be the fastest way to receive a basic quote, however the team was also found to be also very responsive to email requests, but slower to respond when producing a written quote.

Quotes can also be requested via the Albury Wodonga Heating and Cooling website, where there is a simple online contact form, as see in the image below. The form is simple and quick and easy to fill out, however does not have a way to upload a floor plan with the message, like some other online forms of air conditioning installation companies in the Albury-Wodonga area.

Our review team as a general recommendation advises customers to follow up any email correspondence or request for a quote with a phone call. The phone call ensures that the email request was received and may possibly help the customer receive a response more quickly.

Financing

Albury Wodonga Heating and Cooling does offer a formal financing plan for its customers, which is not standard practise for most Albury-Wodonga based air conditioning installation companies. It is highly beneficial for customers when making a large purchase such as an air conditioning product or system.

As shown in the image below from the company’s website, Albury Wodonga Heating and Cooling offers their customers a 24 month interest free finance option. Customers can approach the friendly staff at Albury Wodonga Heating and Cooling at the time of quoting to find out further information regarding the third party finance company, the application process and the terms and conditions of the finance offer.

Our Albury Wodonga Heating and Cooling review rated this Albury-Wodonga based air conditioning installation company highly on their level of customer service. Responses received from the Albury Wodonga Heating and Cooling team were clear, easy to understand and informative to customer questions, even on an initial phone enquiry. Customers are generally able to speak with an experienced and knowledgeable team member immediately when calling, and emails and online inquiries are generally answered by knowledgeable staff members.

Our Albury Wodonga Heating and Cooling review team also found that the company’s email response times to customer inquiries to be very fast, however the turnaround for a written email quote took a little longer generally.

The Albury Wodonga Heating and Cooling review team found both the phone is a very quick and easy way to gain a quote. Phone calls are put through to the Sales department and answers given by team members both over the phone reflect a very knowledgeable and comprehensive understanding of the air conditioning industry.

Our Albury Wodonga Heating and Cooling review team assessed the customer service performances of the Albury-Wodonga based air conditioning installation companies, focussing on the customer service provided by email and phone– with the results displayed in the graph below.

Our Albury Wodonga Heating and Cooling review rated this Albury-Wodonga based company, an 8 out of 10 for their customer service by phone, and a 6 out of 10 for their response to customer email inquiries. The company scored lower than all of the top 5 companies in the Albury-Wodonga area for their customer service by email. The lower rating was awarded due to the fact that it took longer to receive a written quote than other companies in the area. Also the emails received were shorter and with less information than other emails received from air conditioning installation companies in the Albury-Wodonga area.

In the Albury Wodonga Heating and Cooling review, phone calls were generally answered by knowledgeable and experienced staff members who were eager to help customers with their inquiries. The Albury Wodonga Heating and Cooling review team found staff members at Albury Wodonga Heating and Cooling to be friendly and professional from the first point of contact by phone.

The graph below compares our top 5 Albury-Wodonga based air conditioning installation companies on their email response times. Firstly, the time it generally takes to respond to a customer’s initial email request, and secondly, the length of time it normally takes to email back a prepared quote.

Our Albury-Wodonga review found that the Albury-Wodonga based company had one of the fastest responses with their initial response time to an email request and a slower response rate in providing customers with a quote on average being between 2-4 days. The company’s response rates in both categories were similar to one of the top 5 companies in the Albury-Wodonga area and lower than the rest of the other top 5 companies.

Our Albury Wodonga Heating and Cooling review awarded the Albury-Wodonga based company a score of 3.5 out of 5 for its overall customer service performance. This result in comparison to some of the top 5 Albury-Wodonga based air conditioning companies, is a slightly lower rating, however still reflects a solid level of customer service standards.

Albury Wodonga Heating and Cooling services the cities of Albury and Wodonga and can provide services to customers in the surrounding areas. Travel costs maybe associated with services outside of the Albury-Wodonga regions. The company offers services during weekdays, from 8am to 5pm and also on Saturday mornings.

Online reviews for Albury Wodonga Heating and Cooling show customers with Albury Wodonga Heating and Cooling rate their experience and customer service satisfaction highly, with reviews found on Google and on the company’s Facebook page.

The average satisfaction rating across these sites is 4.2 out of 5 stars, which is a great score and similar to come of our top 5 Albury-Wodonga based air conditioning installation companies. However our review team only found a few online customer reviews for this company, where it would be expected for the company to possess more reviews, due to it being a larger, well established company.

The customer testimonial presented below is from the Albury Wodonga Heating and Cooling company’s Google page. The customer writes a simple review about the quick service and pricing, that he received from the Albury Wodonga Heating and Cooling company.

Product Range

Albury Wodonga Heating and Cooling supplies and installs Daikin, Panasonic, Fujitsu and Actron Air split system air conditioners, as the company believes that they are some of leading and most quality brands around. The image below is from the company’s website.

Technical expertise and experience

Albury Wodonga Heating and Cooling is a specialist heating and cooling installation company that is well established and been around since 1993.For customers that are needed a heating or cooling solution for a new construction, existing buildings or extensions, Albury-Wodonga has design and install solutions.

Albury Wodonga Heating and Cooling also are experienced in servicing and maintenance. They are the local warranty agents for Braemar, Breezeair, Coolair and Convair They service all types of gas heaters, air conditioners, split systems, ducted evaporative coolers and much more.

Albury Wodonga Heating and Cooling also prides itself on being certified and registered, including holding a industry required ARC Tick and other industry certifications and licences as seen in the image from their website below.

Albury Wodonga Heating and Cooling offers a five year installation warranty on their workmanship and a 5 year manufacturer’s warranty on their split systems. When customers purchase an air conditioner from Albury Wodonga Heating and Cooling they have the satisfaction of knowing that they purchased a quality product and have a protection guarantee the installation workmanship.

The number of years that the installation warranties covers for our top 5 Albury-Wodonga based air conditioning companies are presented below. Albury Wodonga Heating and Cooling’s installation warranty coverage is similar to most of the top 5 Albury-Wodonga air conditioning installation companies’ warranties in terms of years of coverage.

In summary, our Albury-Wodongareview found that the Albury Wodonga Heating and Cooling company is a highly experienced air conditioning installation company in the Albury-Wodonga area, with a full range of air conditioning services, from design to install and servicing and repair, which not all Albury-Wodonga based companies offer the same.

The Albury-Wodonga team offer customers basic quotes over the phone and more exact and detailed quotes after an in-home appraisal. The company offers some great features and benefits to their customers such as a showroom, weekend service, a finance option, great customer service standards and flexibility in their pricing. Albury Wodonga Heating and Cooling has however slightly higher than average pricing and a slower response rate when returning written email quotes.

Our Albury Wodonga Heating and Cooling review team investigated the company on a number of categories and compared the scores with other Albury-Wodonga based air conditioning companies. Our review team rated Albury Wodonga Heating and Cooling as being one of the top 5 Albury-Wodonga based air conditioning installation companies. Albury Wodonga Heating and Cooling was found to be a great option for either residential or commercial customers in the Albury-Wodonga area, who require the design, supply, installation or repair of heating and cooling systems.