AmpForce Review

Price

AmpForce was found to offer very competitive and reasonable pricing on their air conditioning products and installations. The review team based the pricing on quotes received over the phone and via email from AmpForce. However as with most air conditioning installation companies, it is best to have a free onsite quote conducted as to be more certain of the expected costing and installation requirements, before making a decision.

AmpForce does not offer volume discounts and price matching as standard practise, due to their belief that their pricing is already competitive and they try their best price from the outset. They do offer manufacturers’ deals and special offers from time to time. Customers are advised to check with the friendly AmpForce team at the time of quoting for any current promotions.

This Albury Wodonga-based air conditioning installation company was found to have an amazing slightly lower standard pricing than other Albury Wodonga air conditioning installation companies. The graph shows a comparison of the top 5 air conditioning companies and their cost effectiveness ratings. AmpForce received an impressive rating of 5 out 5 overall for their cost effectiveness, which is similar to two of the top 5 air conditioning companies.

Quotation system

At AmpForce, a customer can receive a quote either over the phone, email or through one of the online contact forms. Again it is important to note, that quotes are subject to change based on a free onsite assessment and this is standard practise for most Albury Wodonga -based air installation companies. The AmpForce review team found the phone to be the fastest way to receive a basic quote, however the team is also very responsive to email requests.

Quotes can also be requested via the AmpForce website, where there are two online forms. The first from, as see in the image below is a Request for Quote online form. The form is simple and quick and easy to fill out, however does not have a way to upload a floor plan with the message, like some other online forms of air conditioning installation companies in the Albury Wodonga area.

The second online form is a simple online contact form, where customers can enter their details and a simple message and the team with call the customer back.

Financing

AmpForce does not offer a formal financing plan for its customers and this was found by the review team to be similar practise to other Albury Wodonga-based air conditioning installation companies. Payment is generally required on the day of the work is completed and any other payment arrangements are made at the discretion of the AmpForce management.

Customer Service

The AmpForce review rated this Albury Wodonga-based air conditioning installation company highly on their level of customer service. Responses received from the AmpForce team were friendly and informative, even on an initial phone enquiry. Customers are able to speak with an experienced and knowledgeable team member from the outset, with phone calls and emails and online inquiries are generally answered by the same knowledgeable team member, who is the owner/operator.

The AmpForce review team also found that the company’s email response times to inquires and quotes to be very fast. The review team highlights that this customer service standard is amazing for a smaller company, where team members generally undertake multiple roles and there is no dedicated administration staff.

For customers looking to receive a quote from the company, the AmpForce review team found both the phone and email as very quick and easy methods to gain a quote. Answers given by team members both over the phone and via email show that they have a very knowledgeable and comprehensive understanding of the air conditioning industry.

As part of the comprehensive review assessment of AmpForce, the review investigated the company’s customer service standards.The review team focused on the customer service provided by email and phone, with the results displayed in the graph below.

The AmpForce review team rated this Albury Wodonga-based company with great scores in both modes of contact; scoring AmpForce 8 out of 10 for their customer service by phone, and again 8 out of 10 for their response to customer email inquiries. The company scored similarly to Lopez Refrigeration & Air Conditioning, one of the top 5 companies in both customer service review categories.

In the AmpForce review, phone calls were generally answered by the same knowledgeable and experienced staff member, who was always willing to help customers with their inquiries. The team member was found to have a friendly, “can do” approach to his customer service and was friendly and professional from the first point of contact, whether by phone or email.

The graph below compares our top 5 Albury Wodonga-based air conditioning installation companies on their email response times. Firstly, how long it generally takes to respond to a customer’s initial email request, and secondly, how long it normally takes to email back a prepared quote.

The AmpForce Review found that the Albury Wodonga-based company had one of the fastest in both response categories, with their initial response time to an email request and response rate in providing customers with a quote on average being within 6 hours. The company’s response rates in both categories were faster than all of the top 5 companies in the Albury Wodonga area.

The AmpForce review awarded the Albury Wodonga-based company, an amazing score of 4 out of 5 for its overall customer service performance. The result is similar to two of the top 5 Albury Wodonga-based air conditioning companies, reflecting high levels of customer service standards. The was a great score for AmpForce to receive as it is a smaller-sized company, where most of the customer service is generally provided by the one team member.

AmpForce has a wide service area provision, servicing Albury, Wodonga, Tallangatta, Kiewa, Shepparton and surrounding areas. The company only offers services during weekdays, from 7am-5pm.

Online reviews for AmpForce show customers with AmpForce rate their experience and customer service satisfaction highly, with reviews found on Google. The average satisfaction rating across these sites is 5 out of 5 stars, which is a outstanding score and similar to some of the top 5 Albury Wodonga-based air conditioning installation companies.

The customer testimonial presented below is from the AmpForce company website. The customer relates his positive experience with the company, making mention of amazing level of customer service he experienced.

The following customer testimonial is from the company’s Google page, the customer makes mention of the owner/operator specifically and the great customer service that they received from him. The customer had such a good experience with the company that the she employed the company to do further services.

Product Range

Albury Wodonga Heating and Cooling supplies and installs Daikin, Panasonic, Fujitsu and Actron Air split system air conditioners, as the company believes that they are some of leading and most quality brands around. The image below is from the company’s website.

Technical expertise and experience

Albury Wodonga Heating and Cooling is a specialist heating and cooling installation company that is well established and been around since 1993.For customers that are needed a heating or cooling solution for a new construction, existing buildings or extensions, Albury-Wodonga has design and install solutions.

Albury Wodonga Heating and Cooling also are experienced in servicing and maintenance. They are the local warranty agents for Braemar, Breezeair, Coolair and Convair They service all types of gas heaters, air conditioners, split systems, ducted evaporative coolers and much more.

Albury Wodonga Heating and Cooling also prides itself on being certified and registered, including holding a industry required ARC Tick and other industry certifications and licences as seen in the image from their website below.

Albury Wodonga Heating and Cooling offers a five year installation warranty on their workmanship and a 5 year manufacturer’s warranty on their split systems. When customers purchase an air conditioner from Albury Wodonga Heating and Cooling they have the satisfaction of knowing that they purchased a quality product and have a protection guarantee the installation workmanship.

The number of years that the installation warranties covers for our top 5 Albury-Wodonga based air conditioning companies are presented below. Albury Wodonga Heating and Cooling’s installation warranty coverage is similar to most of the top 5 Albury-Wodonga air conditioning installation companies’ warranties in terms of years of coverage.

In summary, our Albury-Wodongareview found that the Albury Wodonga Heating and Cooling company is a highly experienced air conditioning installation company in the Albury-Wodonga area, with a full range of air conditioning services, from design to install and servicing and repair, which not all Albury-Wodonga based companies offer the same.

The Albury-Wodonga team offer customers basic quotes over the phone and more exact and detailed quotes after an in-home appraisal. The company offers some great features and benefits to their customers such as a showroom, weekend service, a finance option, great customer service standards and flexibility in their pricing. Albury Wodonga Heating and Cooling has however slightly higher than average pricing and a slower response rate when returning written email quotes.

Our Albury Wodonga Heating and Cooling review team investigated the company on a number of categories and compared the scores with other Albury-Wodonga based air conditioning companies. Our review team rated Albury Wodonga Heating and Cooling as being one of the top 5 Albury-Wodonga based air conditioning installation companies. Albury Wodonga Heating and Cooling was found to be a great option for either residential or commercial customers in the Albury-Wodonga area, who require the design, supply, installation or repair of heating and cooling systems.